Nextiva vs Genesys Cloud CX

RingEX

CXone Mpower

Vonage Business Communications

8x8 Work

Zoom Phone

Avaya UCaaS

Everything is always updated and the latest version, and always backed off. We haven’t had any instances of not being able to access our files on the system on any of our devices. The employee feedback has been great, they feel like we are finally up to date in terms of the systems we are using, and love having the flexibility to access files regardless of what they are using at the time – it especially makes it easy if they are in front of customers with just their mobile phones. 

Easy to access files and switch between devices

A lot of our staff are wanting to work flexibly, and we want to support our staff to do this. One of the problems we initially had to overcome, is that we tend to work quite collaboratively when we are all in the office, and sit in a room with something on a screen. We were unsure how to replicate that when everyone was in different locations, but the real time updates mean we can still do this. We haven’t had any issues with lags, which is the problem we had when we were doing a lot of screen sharing to get work done. It’s also been good to have a centralised location where everyone can access, regardless of where they are. Makes us wonder how we did it before!!

Working on cloud based software has helped us become more flexible

Nextiva is deceitful and fraudulently renew contracts without notification or clients’ consent. They force you into a forever constant renewal that matches your original contract and will force for a termination fee which is equal to the remainder of your contract. When disputing their renewal no one with authority will reach out and continue to bill your card on file. Stay far away from this company, their service is spotty and will attempt to lock you into an Auto-renewal trap. Do the research on Nextiva, these are ongoing issues like many others are having. Make sure to do your research, other review sites are warning of individuals or entities associated with or having interest in Nextiva have been reporting fake and inauthentic reviews to increase their reviews score.  As stated before, just stay away from this company, there are many of other reputable companies that won’t waste your time and money.

False Reviews, Deceptive Company, Stay far away

Hello Brian, we appreciate you making us aware of your experience. We're sorry to hear you've had trouble with calls dropping, the contract renewal, and getting timely responses from our team. We want to resolve these issues for you and make this right. 

Transition

We needed the following solutions: a cloud-based PBX and a PSTN that hosted our lines. We also needed a call recording solution. On top of these needs, we needed 100% uptime. Nextiva delivered on all of those promises. 

Solid Uptime that Exceeds Business Needs

There isn't much to complain about as they have the onboarding and provisioning logic down solid.  Somethimes though, it seems like they are so used to dealing with inexperienced people that when someone with good technology experience calls that the issue must be explained multiple times.  But for the most part, their support is good.

Good onboarding, price, and service

Easy to use. Definite (visible) benefits to my business. Not costing me lots of money.

Good tools to help support business growth

There is no perfect system out there, especially when dealing with VoIP on SIP protocols.  It's always advancing, and getting better.  The VoIP technology has improved so much at this point in time.  By choosing Nextiva, you definitely won't lose any sleep worrying about service down time.     

Best VoIP System Out There...

Compare Nextiva and Genesys Cloud CX based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2025.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

360 Degree Feedback

Access Controls/Permissions

Activity Dashboard

Agent Interface

Alerts/Escalation

Alerts/Notifications

Audio Calls

Audio/Video Recording

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Benchmarking

Calendar Management

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Screening

Call Tracking Metrics

Canned Responses

Chat/Messaging

Collaboration Tools

Commenting/Notes

Complaint Monitoring

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Content Management

Customer Experience Management

Customer Surveys

Customizable Reports

Customizable Templates

Data Analysis Tools

Data Import/Export

Drag & Drop

Email Marketing

Employee Coaching Tools

Employee Directory

Employee Recognition

Fax Management

Feedback Management

File Sharing

For Cloud Phone Systems

Gamification

Goal Management

Knowledge Base Management

Live Chat

Live Results Sharing

Mobile Access

Mobile Survey

Multi-Channel Communication

Multi-Channel Distribution

Multi-User Collaboration

Offline Form

Offline Response Collection

Online Voice Transmission

Performance Management

Performance Metrics

Post Scheduling

Predictive Dialer

Proactive Chat

Process/Workflow Automation

Quality Management

Question Library

Queue Management

Real-Time Chat

Real-time Consumer-facing Chat

Reporting/Analytics

Response Validation

Ring Groups

Role-Based Permissions

Screen Sharing

SIP Trunking

Skip Logic

Social Media Monitoring

SSL Security

Support Audio/Images/Video

Survey Builder

Survey/Poll Management

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Unified Communications

URL Customization

Video Conferencing

Virtual Assistant

Virtual Call Center

Virtual Extensions

Virtual Voicemail

Voice Mail

Voicemail Transcription

Nextiva

Android

Web-based

Windows

iPad

iPhone

IT Engineer

Overall we're happy that we purchase this camera. It is budget friendly for office like us and it give high quality video and sound.

Director of Coworking

With this phone service I get many "dead line" calls and spam calls. There is no filter I have found to prevent.

Chief Operating Officer

Poor call quality has also likely contributed to irreparable damage to our brand as customer calls are so frequently dropped or missed due to Nextiva’s problematic online platform and phone app.

manager

Just before the porting they misinformed me about the date and and time and the porting was done without my knowledge. First week of the Nextiva phone service was terrible.

The Nextiva app is Awesome Works great. We switched to Nextiva because they offered a better price.

Realtor

The quality of service is unmatched. The app is super easy to use, and keeps me organized.

Principal

The sales and support team were terrific. Price was steady and the equipment they provided was solid.

Our team had trouble logging into Nextiva’s online platform and the call audio was so poor that we couldn’t hear many customers through all of the static.

Software Administer

I love this product and it helped save our business during the Covid-19 lockdowns.

IT Manager

Our phones are solid and adding Analytics was a great addition to our overall service.

Senior Account Manager

I like the quick responsiveness of their "click-to-call" system that's integrated with Salesforce and the ability to chat with other members on the network through the desktop app.

VP of Operations

I like how I have full control over all aspects of the system such as assigning numbers, forwarding, setting business hours, having multiple voicemail greetings, setting up the call flows, etc.

Administrative Supervisor

Nextiva is easy to use and is a significant cost savings over the alternatives.

Great Customer Service for set up of new phones. Account Managers are usually very attentive to your individual needs.

Account Manager Market Enablement

Price made this options a great value. The sales process was fairly quick.

Business Owner

Pricing and features was the first thing I looked at. I like how it's been able to integrate with my CRM.

President

Decent onboarding, good support. Overall decent, just high added fees.

Interface is okay, there are better products our there for less money and a better interface.

Nextiva screenshot: Nextiva customer interaction tracking

Nextiva screenshot: Nextiva messaging

Nextiva screenshot: Nextiva voice set up

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The solution enables flexible hybrid working for agents at home or in the office, and combines Avaya Cloud Office, Avaya Spaces, and Avaya Enterprise Cloud.

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Nextiva vs Genesys Cloud CX Comparison (2025)

Nextiva

Genesys Cloud CX

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives