Nextiva vs MiVoice Business Solution

RingEX

Vonage Business Communications

Zoom Phone

Cisco Unified Communications Manager

FluentStream

Compare Nextiva and MiVoice Business Solution based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

360 Degree Feedback

Access Controls/Permissions

Activity Dashboard

Agent Interface

AI Copilot

Alerts/Escalation

Alerts/Notifications

Audio Calls

Audio/Video Recording

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Benchmarking

Calendar Management

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Screening

Call Tracking Metrics

Canned Responses

Chat/Messaging

Collaboration Tools

Commenting/Notes

Complaint Monitoring

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Content Management

Customer Experience Management

Customer Surveys

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Drag & Drop

Email Marketing

Employee Coaching Tools

Employee Directory

Employee Recognition

Fax Management

Feedback Management

File Sharing

For Cloud Phone Systems

Gamification

Generative AI

Goal Management

Knowledge Base Management

Live Chat

Live Results Sharing

Mobile Access

Mobile Survey

Monitoring

Multi-Channel Communication

Multi-Channel Distribution

Multi-User Collaboration

Offline Form

Offline Response Collection

Online Polling

Online Voice Transmission

Performance Management

Performance Metrics

Post Scheduling

Predictive Dialer

Proactive Chat

Process/Workflow Automation

Quality Management

Question Library

Queue Management

Real-Time Chat

Real-time Consumer-facing Chat

Reporting/Analytics

Response Validation

Ring Groups

Role-Based Permissions

Screen Sharing

Sentiment Analysis

SIP Trunking

Skip Logic

Social Media Monitoring

SSL Security

Support Audio/Images/Video

Survey Builder

Survey/Poll Management

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Unified Communications

Nextiva

Android

Web-based

Windows

iPad

iPhone

IT Engineer

Overall we're happy that we purchase this camera. It is budget friendly for office like us and it give high quality video and sound.

Director of Coworking

With this phone service I get many "dead line" calls and spam calls. There is no filter I have found to prevent.

Chief Operating Officer

Poor call quality has also likely contributed to irreparable damage to our brand as customer calls are so frequently dropped or missed due to Nextiva’s problematic online platform and phone app.

manager

Just before the porting they misinformed me about the date and and time and the porting was done without my knowledge. First week of the Nextiva phone service was terrible.

The Nextiva app is Awesome Works great. We switched to Nextiva because they offered a better price.

Realtor

The quality of service is unmatched. The app is super easy to use, and keeps me organized.

Principal

The sales and support team were terrific. Price was steady and the equipment they provided was solid.

Our team had trouble logging into Nextiva’s online platform and the call audio was so poor that we couldn’t hear many customers through all of the static.

Software Administer

I love this product and it helped save our business during the Covid-19 lockdowns.

IT Manager

Our phones are solid and adding Analytics was a great addition to our overall service.

Senior Account Manager

I like the quick responsiveness of their "click-to-call" system that's integrated with Salesforce and the ability to chat with other members on the network through the desktop app.

VP of Operations

I like how I have full control over all aspects of the system such as assigning numbers, forwarding, setting business hours, having multiple voicemail greetings, setting up the call flows, etc.

Administrative Supervisor

Nextiva is easy to use and is a significant cost savings over the alternatives.

Great Customer Service for set up of new phones. Account Managers are usually very attentive to your individual needs.

Account Manager Market Enablement

Price made this options a great value. The sales process was fairly quick.

Business Owner

Pricing and features was the first thing I looked at. I like how it's been able to integrate with my CRM.

President

Decent onboarding, good support. Overall decent, just high added fees.

Interface is okay, there are better products our there for less money and a better interface.

Nextiva screenshot: Nextiva customer interaction tracking

Nextiva screenshot: Nextiva messaging

Nextiva screenshot: Nextiva voice set up

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Designed to meet the needs of small and mid-sized businesses, FluentStream simplifies business communication with cloud calling, system administration tools, analytics, mobile apps, and more. 

Tried FluentStream and loved it? Let us know! 


Cisco Unified Communications Manager (formerly CallManager) helps businesses connect and collaborate with teams via IP telephony, voice & video calling, messaging, and more. The activation code onboarding functionality lets users create phone records without a phone’s MAC address.

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

MiVoice Business delivers a full communications solution with business phone features, chat and video messaging, audio and video conferencing, collaboration, and AI-integrated contact center capabilities that enables faster and more effective communications.

Activity Tracking

Archiving & Retention

Audio/Video Conferencing

Call List Management

Call Tracking

Call Transfer

Caller ID

Email Management

Manual Dialer

On-Demand Recording

Presentation Streaming

Prioritization

Real-Time Data

Recording

Remote Access/Control

Reporting & Statistics

Two-Way Audio & Video

User Management

User Profiles

Video Call Recording

Video Conferencing

Voice Mail

VoIP

VoIP Connection

MiVoice Business Solution

Executive Assistant

I love the functionality to communicate effectively across platforms, and the overall install process for the entire office was quick and seamless.

Contact Center Agent

I like the ease of use and it connects instantly. I like how it gives us options to break, without having to log out and the timer helps me know how long i have been on my break or lunch break.

They have great service availability and monitoring. The customer support line is superb.

Senior Project Manager

The functionality is superb and allows our remote workforce to use their machines like a telephone and reduces costs associated with connected devices.

Business and Technology Manager

For a while our internet here was up and down constantly and it made our VoIP experience very poor. Hard to maintain in-house so we pay a certified dealer to handle our support.

Admissions Counselor 

Easy to use interface, call routing, integration with outlook, easier software that helps you export your call list. It is stable, reliable, and gets the job done.

The current release cannot read our Outlook contacts thus making it very painful. The problem is that they still don't have a fix after 8 months.

Supervisor

System is till a little glitch. The volume is horrible as can barely hear the customers when speaking to them on the phone.

The voice quality and the features like conference, Call transfer, Call hold, Screen share.

Assistant Account Manager

I forget which phone system provider we were with before but Shoretel is definitely much better. The phone has more features which helps me perform my work functions more efficiently.

Analyst

Great, will continue to use regularly from both desktop and mobile.

Nextiva vs MiVoice Business Solution Comparison (2026)

Nextiva vs MiVoice Business Solution Comparison (2026)

Nextiva

MiVoice Business Solution

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives