Nextiva vs Momentum

RingEX

Vonage Business Communications

8x8 Work

MiVoice Business Solution

RingCX

Zoom Phone

Compare Nextiva and Momentum based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

360 Degree Feedback

Access Controls/Permissions

Activity Dashboard

Agent Interface

AI Copilot

Alerts/Escalation

Alerts/Notifications

Audio Calls

Audio/Video Recording

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Benchmarking

Calendar Management

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Screening

Call Tracking Metrics

Canned Responses

Chat/Messaging

Collaboration Tools

Commenting/Notes

Complaint Monitoring

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Content Management

Customer Experience Management

Customer Surveys

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Drag & Drop

Email Marketing

Employee Coaching Tools

Employee Directory

Employee Recognition

Fax Management

Feedback Management

File Sharing

For Cloud Phone Systems

Gamification

Generative AI

Goal Management

Knowledge Base Management

Live Chat

Live Results Sharing

Mobile Access

Mobile Survey

Monitoring

Multi-Channel Communication

Multi-Channel Distribution

Multi-User Collaboration

Offline Form

Offline Response Collection

Online Polling

Online Voice Transmission

Performance Management

Performance Metrics

Post Scheduling

Predictive Dialer

Proactive Chat

Process/Workflow Automation

Quality Management

Question Library

Queue Management

Real-Time Chat

Real-time Consumer-facing Chat

Reporting/Analytics

Response Validation

Ring Groups

Role-Based Permissions

Screen Sharing

Sentiment Analysis

SIP Trunking

Skip Logic

Social Media Monitoring

SSL Security

Support Audio/Images/Video

Survey Builder

Survey/Poll Management

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Unified Communications

Nextiva

Android

Web-based

Windows

iPad

iPhone

IT Engineer

Overall we're happy that we purchase this camera. It is budget friendly for office like us and it give high quality video and sound.

Director of Coworking

With this phone service I get many "dead line" calls and spam calls. There is no filter I have found to prevent.

Chief Operating Officer

Poor call quality has also likely contributed to irreparable damage to our brand as customer calls are so frequently dropped or missed due to Nextiva’s problematic online platform and phone app.

manager

Just before the porting they misinformed me about the date and and time and the porting was done without my knowledge. First week of the Nextiva phone service was terrible.

The Nextiva app is Awesome Works great. We switched to Nextiva because they offered a better price.

Realtor

The quality of service is unmatched. The app is super easy to use, and keeps me organized.

Principal

The sales and support team were terrific. Price was steady and the equipment they provided was solid.

Our team had trouble logging into Nextiva’s online platform and the call audio was so poor that we couldn’t hear many customers through all of the static.

Software Administer

I love this product and it helped save our business during the Covid-19 lockdowns.

IT Manager

Our phones are solid and adding Analytics was a great addition to our overall service.

Senior Account Manager

I like the quick responsiveness of their "click-to-call" system that's integrated with Salesforce and the ability to chat with other members on the network through the desktop app.

VP of Operations

I like how I have full control over all aspects of the system such as assigning numbers, forwarding, setting business hours, having multiple voicemail greetings, setting up the call flows, etc.

Administrative Supervisor

Nextiva is easy to use and is a significant cost savings over the alternatives.

Great Customer Service for set up of new phones. Account Managers are usually very attentive to your individual needs.

Account Manager Market Enablement

Price made this options a great value. The sales process was fairly quick.

Business Owner

Pricing and features was the first thing I looked at. I like how it's been able to integrate with my CRM.

President

Decent onboarding, good support. Overall decent, just high added fees.

Interface is okay, there are better products our there for less money and a better interface.

Nextiva screenshot: Nextiva customer interaction tracking

Nextiva screenshot: Nextiva messaging

Nextiva screenshot: Nextiva voice set up

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

MiVoice Business delivers a full communications solution with business phone features, chat and video messaging, audio and video conferencing, collaboration, and AI-integrated contact center capabilities that enables faster and more effective communications.

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

Momentum Telecom is a leading service provider of cloud communications and collaboration solutions. It helps deliver integrated voice, video, and data solution that’s mobile, flexible and future proof, enabling employees to communicate freely with customers and partners in real-time.

Call Transfer

Caller ID

Reporting & Statistics

Video Conferencing

VoIP

Momentum

Network Engineer

The aspect I admire the most is how effortlessly it integrates Microsoft Teams with VOIP, creating a unified communication platform that is both efficient and effective.

Data and Operations Manager

The only complaint is that we are limited to 10 on our phone tree (which may have to do with our subscription level.).

Integrator

We have used several different phone providers throughout the years at our customer sites and none have been as stable and easy to administer as G12. The integration with Teams is excellent.

Senior Systems Engineer

Great throughout the process and post install support has been fantastic.

Sales and Mareting

G12 has the ability to scale seamlessly with a small business. As we grow as a business and our needs change, G12 usually has a solution or reasonable workaround.

Manager

They have set a benchmark in the industry with their zero wait times and unwavering commitment to excellence. Not to mention they have the lowest cost compared to their competitors.

veterinarian

The third party application used for voice-to-text translation for voicemails is terrible, most times the text it produces does not make any sense.

Web Developer

The phones we have from G12 have lots of features, and customer service is great when I've needed help.

IT Administrator

Really nice people and very helpful. Always responded quickly.

Paralegal

The thing I like most about this software is that it is easy to use.

IT Resource Consultant

The G12 staff are experienced and make life easy. The integrations with MS are the best I've worked with & reduce costs while increasing support.

Call transfers can be a little tricky sometimes. The speed dial buttons are annoying to program when you have lots of users.

Cash Treasury Management Service Specialist

User Friendly and the feature of seeing names of those calling in and if there isn't a name associated then over 90% of the time there is a number associated that I can research where it came from.

IT Consultant

G12 does an excellent job at retaining customers.

Branch Manager

The ease of customer service and consistency of service.

Sales/Marketing/Admin

This is for those that are not in the call center group. There is no indicator that shows the person is busy when in wrap-up mode - just on the phone (red) or available (green).

It is overall very easy to use and if there are issues, you submit a ticket or call and you are able to get the issues or answers to questions quickly.

When there is an issue, communication with team to find a solution is very quick.

Nextiva vs Momentum Comparison (2026)

Nextiva

Momentum

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives