C2 vs BMC Helix ITSM

Vivantio

Freshservice

JIRA Service Management

Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

JIRA  Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.

Accounting Integration

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Analytics

Approval Process Control

Approval Workflow

Asset Lifecycle Management

Asset Tracking

Assignment Management

Audit Management

Audit Trail

Automated Routing

Autoresponders

Availability Management

Business Process Automation

Calendar Management

Call Center Management

Capacity Management

Catalog Management

Categorization/Grouping

Change Management

Chat/Messaging

Client Portal

CMDB

Collaboration Tools

Commenting/Notes

Communication Management

Compliance Management

Compliance Tracking

Configurable Workflow

Configuration Automation

Configuration Management

Confirmations/Reminders

Content Management

Contract/License Management

Customer Database

Customer Data Management

Customer History

Customer Portal

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Import/Export

Data Visualization

Deadline Management

Decision Support

Disaster Recovery

Document Storage

Drag & Drop

Email Alerts

Email Management

Email Templates

Employee Management

ERP integration

Event Logs

Event Management

Event Triggered Actions

For IT Project Management

Forms Management

Full Text Search

Gantt/Timeline View

Help Desk Management

HR Management

Inbox Management

Incident Management

Incident Reporting

Interaction Tracking

Inventory Management

Inventory Tracking

Issue Auditing

Issue Management

Issue Tracking

IT Asset Management

IT Asset Tracking

IT Incident Management

IT Reporting

IT Risk Management

Kanban Board

Knowledge Base Management

Knowledge Management

Macros/Templated Responses

Maintenance Management

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Language

Multiple Data Sources

Multiple Projects

No-Code

Online Ticketing

Performance Metrics

Proprietary

Web-based

Windows

Licences

Large Enterprises

Small Business

Mid-size Business

Sherweb

AI-powered platform that unifies identity, endpoints, and compliance—giving IT teams time and control back.

ACMP Suite

In a world full of unpredictability, choosing the right partner is crucial. We are your guide on the path to greater simplicity and efficiency. acmp offers modular and scalable solutions for your specific challenges in the IT department.

BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations, broker releases, and more from within a unified platform. It enables staff members to set up workflow automation to manage the creation, approval, and implementation of multiple change requests.

Generative AI

Problem Management

Reporting & Statistics

Service Catalog

Support Ticket Management

Support Ticket Tracking

BMC Helix ITSM

Linux

ManageEngine ServiceDesk Plus

SysAid

Zendesk Suite

ServiceNow

SolarWinds Service Desk

TOPdesk

BOSSDesk

Salesforce Consultant

The software has auto refresh feature where the view is automatically refreshed with new tickets.

We can see all the updated and logs very smoothly and can pull reports of the data.

sending updates and adding into it is still a bit manual.

Solution Architect

Floating licenses are problemmatic sometimes, blocking the user for some time when trying to log in from different IPs.

Expert associate

System is quite complicated from licencing perspective, user handling, reporting, creating autoassigments, maintaing knowledgebase, problem management handling etc.

Services Architect

Not to mention that all of this isn’t just flat text, you actually get visual maps of the infrastructure and all the relationships, models and services.   And it doesn’t stop there you can even view this through digital Workplace on actual maps.

Operations Manager

The ability to create customer scheduled reports from within the software without integrations to other external third party tools.

It does have a configuration database (CMDB) and it was the absolute first ITSM system to have one and it has many patents; so I have no clue why this site is saying it doesn’t exist.  

The automation and ability for it to assign, push workflow to other systems and automatically close is awesome.  

Database structure is nightmare for maintating, creating reports and to actually understad inner workings of system.

It suited us fine as an ITIL centric Incident, Problem, Change Management tool.  

Configuration and asset management was hard to implement on a very large nationwide existing network.  

There were third party integrations available for network discovery.

Slow, unresponsive, require enormous resources just to run basic reports.

Personaly i would never choose it as solutin if you have any requirement for custimization.

Neutral, it works stable when you give the system enormous resources.

You cannot just go download the package and run setup.  

Robust, ITSM compliant, fairly great integration posibilites

Once installed/upgraded it is super easy to develop, manage and it is very easy to have to tool fit your processes.  

C2 vs BMC Helix ITSM Comparison (2026)

C2

BMC Helix ITSM

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives