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The ultimate ITSM platform

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C2-ITSM Pricing, Features, Reviews and Alternatives

C2-ITSM FAQs

Q. What type of pricing plans does C2-ITSM offer?

C2-ITSM has the following pricing plans:
Starting from: $44.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of C2-ITSM?

C2-ITSM has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does C2-ITSM support?

C2-ITSM supports the following languages:
English, French


Q. Does C2-ITSM offer an API?

Yes, C2-ITSM has an API available for use.


Q. What other apps does C2-ITSM integrate with?

C2-ITSM integrates with the following applications:
Microsoft Azure, Zapier, QuickBooks Online Advanced


Q. What level of support does C2-ITSM offer?

C2-ITSM offers the following support options:
Email/Help Desk, Knowledge Base, Chat, Phone Support, FAQs/Forum

C2-ITSM product overview

Price starts from

44

/user

Per month

What is C2-ITSM?

C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Beyond IT, C2 delivers powerful and flexible enterprise service management solutions for either on-premise or cloud installation, putting IT as a real partner for business.

Key benefits of using C2-ITSM

- Discover a flexible platform that centralizes your users' requests and automates your processes.

- Improve your quality of service and level of support, and deliver an unparalleled user experience.

- Reduce silo work and your IT processes with optimized workflows for maximum efficiency.

- Control the impacts of changes and configurations.

Save time and money with this tailor-made solution. Compliant with industry best practices, C2 ITSM is an all-inclusive, affordable, add-on-free software that adapts to your business processes within days.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
Chat
Phone Support
FAQs/Forum

Training options

Live Online
Documentation
Videos
In Person

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Why am I seeing this?

C2-ITSM pricing information

Value for money

4.3

/5

14

Starting from

44

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

C2-ITSM features

Functionality

4.0

/5

14

Total features

119

23 categories

Most valued features by users

API
Third-Party Integrations
Reporting/Analytics
Access Controls/Permissions
Alerts/Notifications
Activity Dashboard
Data Import/Export
Reporting & Statistics

Functionality contenders

C2-ITSM users reviews

Overall Rating

4.3

/5

14

Positive reviews

79

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.7/10
Rating distribution

5

4

3

2

1

7

4

3

0

0

Pros
This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.
This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.
It's nice for automated testing and web dev if you need an everyday tool. Once you get used to the hacks, its really fun and easy to use.
Cons
Lack of customization in the various screens, complexity of the database to get our own reports.
To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.
It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related.

Overall rating contenders

AR
AvatarImg

Verified reviewer

Marketing and Advertising, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

C2 Atom: A powerful and flexible help desk software with a wide range of features

Reviewed a year ago

Overall, C2 Atom is a powerful and flexible help desk software platform that offers a range of features for businesses looking to streamline their customer support processes. While there are some limitations, such as limited customization and integration options, the software's comprehensive feature set, customizable workflows, and user-friendly interface make it a valuable tool for businesses of all sizes. However, the platform's high pricing and limited reporting options may make it less accessible to some businesses.

Pros

Comprehensive feature set: C2 Atom offers a wide range of features for help desk management, including ticket management, workflow automation, knowledge management, and customer service analytics, making it a powerful tool for businesses of all sizes.Customizable workflows: The software allows users to create custom workflows, enabling them to tailor the software to their specific needs.Flexible deployment options: C2 Atom is available as a cloud-based solution, making it accessible from anywhere, or as an on-premise solution, providing businesses with more control over their data.User-friendly interface: The software has an intuitive and easy-to-use interface, allowing users to navigate and use the platform efficiently.

Cons

Limited customization options: While C2 Atom offers customizable workflows, the software may not provide enough customization options for some businesses' specific needs.Limited integration options: While C2 Atom offers integration options with other software platforms, it may not be compatible with all third-party software, which may limit its usefulness for some businesses.Expensive pricing: C2 Atom can be expensive, especially for smaller organizations with limited budgets, which may make it less accessible to some businesses.Limited reporting options: The software may not provide enough reporting options for some businesses to track and measure their customer service performance effectively.

SC
AvatarImg

Stephen C.

Oil & Energy, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

From the system admin perspective

Reviewed 7 years ago

With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.

Pros

The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.

Cons

It seems to be taking my integration team some time to activate the remaining features. That may not be software related.

JP
AvatarImg

Jeremy P.

Consumer Goods, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Evolving Product

Reviewed 7 years ago

C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use. A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.

Pros

No pros were added to this review

Cons

No cons were added to this review

SL
AvatarImg

Sandhya L.

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Pros and Cons of C2 ATOM

Reviewed 3 years ago

My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method.

Pros

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build. It has all the functionality that you might think of, and they are easy to use and simple configuration. The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application. The system updates are easy to install and provides supports to resolve issues.

Cons

A weak point is that C2 ATOM has growing pains with an emerging product. There are glitches and concerns, but the production and support team at C2 is swift and prompt to fix them. It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related. The screen could be more intuitive without more scrolling pages.

JB
AvatarImg

Jean B.

Government Administration, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

C2 at Town of Candiac

Reviewed 7 years ago

Helping us to meet ITIL specification for our IT department. We improve productivity. Great management of a ton of IT request

Pros

Web based. Database is on our site Easy to use for our peoples.

Cons

Reporting tool is sometime hard to parameter

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