This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

C2 ATOM Pricing, Features, Reviews and Alternatives

C2 ATOM product overview

Price starts from

$

40

/momonth
Per User

What is C2 ATOM?

C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Beyond IT, C2 delivers powerful and flexible enterprise service management solutions for either on-premise or cloud installation, putting IT as a real partner for business.

Key benefits of using C2 ATOM

- Discover a flexible platform that centralizes your users' requests and automates your processes.

- Improve your quality of service and level of support, and deliver an unparalleled user experience.

- Reduce silo work and your IT processes with optimized workflows for maximum efficiency.

- Control the impacts of changes and configurations.

Save time and money with this tailor-made solution. Compliant with industry best practices, C2 ATOM is an all-inclusive, affordable, add-on-free software that adapts to your business processes within days.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
FAQs/Forum
Phone Support
Email/Help Desk

Training options

In Person
Live Online
Documentation
Videos

C2 ATOM pricing information

Value for money

4.2

/5

13

Price starts from

$

40

/momonth
Per User

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

C2 ATOM features

Functionality

4.0

/5

13
Total Features117 8 categories

Most valued features by users

API
Reporting/Analytics
Access Controls/Permissions
Third Party Integrations
Activity Dashboard
Monitoring
Reporting & Statistics
Alerts/Notifications

C2 ATOM users reviews

Overall rating

4.2

/5

13

Positive reviews

77%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.67/10
Rating distribution

5

4

3

2

1

6

4

3

0

0

Pros
This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.

SL

Sandhya L.

This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.

RT

Rachelle T.

My overall experience with Atom as a user is very good. I would recommend this tool without hesitation.

PL

Patricia L.

Cons
Lack of customization in the various screens, complexity of the database to get our own reports.

MC

Mirela C.

To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.

JP

Jeremy P.

It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related.

SL

Sandhya L.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great for Automated Testing

Reviewed a month ago

I really enjoy it for my web development. the automated testing is one of the best features

Pros

It's nice for automated testing and web dev if you need an everyday tool. Once you get used to the hacks, its really fun and easy to use

Cons

There arent much white paper incase you get lost.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

From the system admin perspective

Reviewed 5 years ago

With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.

Pros

The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.

Cons

It seems to be taking my integration team some time to activate the remaining features. That may not be software related.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Evolving Product

Reviewed 5 years ago

C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use. A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Pros and Cons of C2 ATOM

Reviewed a year ago

My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method.

Pros

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build. It has all the functionality that you might think of, and they are easy to use and simple configuration. The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application. The system updates are easy to install and provides supports to resolve issues.

Cons

A weak point is that C2 ATOM has growing pains with an emerging product. There are glitches and concerns, but the production and support team at C2 is swift and prompt to fix them. It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related. The screen could be more intuitive without more scrolling pages.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

C2 at Town of Candiac

Reviewed 5 years ago

Helping us to meet ITIL specification for our IT department. We improve productivity. Great management of a ton of IT request

Pros

Web based. Database is on our site Easy to use for our peoples.

Cons

Reporting tool is sometime hard to parameter

C2 ATOM FAQs and common questions

C2 ATOM has the following pricing plans:
Starting from: $40.00/month
Pricing model: Subscription


C2 ATOM has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


C2 ATOM supports the following languages:
French, English


Yes, C2 ATOM has an API available for use.


C2 ATOM integrates with the following applications:
Microsoft Azure, Zapier, QuickBooks Online Advanced


C2 ATOM offers the following support options:
Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk

Most popular C2 ATOM comparisons

C2 ATOMvsZoho Assist
C2 ATOMvsITSM 365

Related categories