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C2 ATOM Pricing, Features, Reviews and Alternatives
C2 ATOM FAQs
Q. Who are the typical users of C2 ATOM?
Q. What other apps does C2 ATOM integrate with?
C2 ATOM product overview
What is C2 ATOM?
C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Beyond IT, C2 delivers powerful and flexible enterprise service management solutions for either on-premise or cloud installation, putting IT as a real partner for business.
Key benefits of using C2 ATOM
- Improve your quality of service and level of support, and deliver an unparalleled user experience.
- Reduce silo work and your IT processes with optimized workflows for maximum efficiency.
- Control the impacts of changes and configurations.
Save time and money with this tailor-made solution. Compliant with industry best practices, C2 ITSM is an all-inclusive, affordable, add-on-free software that adapts to your business processes within days.
Typical customers
Platforms supported
Support options
Training options
Not sure about C2 ATOM? Compare it with a popular alternative
Starting from
44
/user
Per month
Starting from
19
/user
Per month
C2 ATOM pricing information
Value for money
4.2
/5
13
Starting from
44
/user
Per month
Pricing options
Value for money contenders
C2 ATOM features
Functionality
4.0
/5
13
Total features
122
23 categories
Most valued features by users
Functionality contenders
C2 ATOM users reviews
Overall Rating
4.2
/5
13
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.67/10
6
4
3
0
0
Overall rating contenders
Verified reviewer
Computer & Network Security, 51-200 employees
Used daily for 1-2 years
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I really enjoy it for my web development. the automated testing is one of the best features
It's nice for automated testing and web dev if you need an everyday tool. Once you get used to the hacks, its really fun and easy to use
There arent much white paper incase you get lost.
Stephen C.
Oil & Energy, 1,001-5,000 employees
Used daily for 2+ years
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With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.
The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.
It seems to be taking my integration team some time to activate the remaining features. That may not be software related.
Jeremy P.
Consumer Goods, 1,001-5,000 employees
Used daily for 1-2 years
Review source
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C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use. A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.
No pros were added to this review
No cons were added to this review
Sandhya L.
Computer Software, 51-200 employees
Used daily for 1-2 years
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My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method.
This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build. It has all the functionality that you might think of, and they are easy to use and simple configuration. The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application. The system updates are easy to install and provides supports to resolve issues.
A weak point is that C2 ATOM has growing pains with an emerging product. There are glitches and concerns, but the production and support team at C2 is swift and prompt to fix them. It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related. The screen could be more intuitive without more scrolling pages.
Jean B.
Government Administration, 51-200 employees
Used daily for 2+ years
Review source
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Helping us to meet ITIL specification for our IT department. We improve productivity. Great management of a ton of IT request
Web based. Database is on our site Easy to use for our peoples.
Reporting tool is sometime hard to parameter
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