GLPI vs Lansweeper

Zendesk Suite

Freshdesk

Milvus

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.

GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

Access Controls/Permissions

Activity Dashboard

Alerts/Notifications

Asset Lifecycle Management

Asset Tracking

Change Management

Configuration Management

Contract/License Management

Cost Tracking

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Dashboard Creation

Data Import/Export

Data Visualization

Incident Management

Inventory Management

Inventory Tracking

IT Asset Tracking

Knowledge Base Management

Maintenance Management

Monitoring

Problem Management

Reporting/Analytics

Reporting & Statistics

Role-Based Permissions

Self Service Portal

Service Level Agreement (SLA) Management

Supplier Management

Support Ticket Management

Support Ticket Tracking

Task Management

Third-Party Integrations

Ticket Management

User Management

Open Source

GLPI

Web-based

Windows

Linux

Freshservice

Spiceworks Cloud Help Desk

JIRA Service Management

GLPI Network Cloud

On-premises Basic

On-premise Standard

On-premises Advanced

IT Specialist

Overall this is a fantastic open source network inventory tool that is free to use and can also be used for order tracking, helpdesk ticketing and more.

IT Manager

There is pricing on cloud hosting if you like to use cloud.

SAP Basis Admin

It is also open source and therefore the price starts from exactly $0 / €0 ...

Network Engineer

Utilizes GANTT model for visualization of assigned tasks, workflows and other collaborators.

Integrates well with RSS feeds for real time updates.

For companies who have little budget and they need an ITSM tool is ok, but it's not awesome at all.

juriste

They praised the software's ability to streamline their IT processes and the ease of use of its user-friendly interface.

User interface was old style and the users didn't like it at all.

Business Development Representative

It has excellent troubleshooting ability and is quite simple to navigate.

Planning and Development Analyst Organizational - IT

The GLPI community is very supportive and helpful in solving any problems

User Interface

Pricing

Customer Support

Ease of Use

Integrations

Mid-size Business

Small Business

Large Enterprises

TECLIB

AI-powered platform that unifies identity, endpoints, and compliance—giving IT teams time and control back.

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

ACMP Suite

In a world full of unpredictability, choosing the right partner is crucial. We are your guide on the path to greater simplicity and efficiency. acmp offers modular and scalable solutions for your specific challenges in the IT department.

Lansweeper is an IT Asset Management solution that provides network discovery of all connected devices, users, and software within your IT estate. Lansweeper's advanced device recognition capabilities allow for complete visibility across your entire IT estate, in one centralized IT inventory.

Activity Tracking

Anti Virus

Asset Discovery

Audit Management

Client Portal

Compliance Management

Compliance Tracking

Dashboard

Email Alerts

Email Management

Endpoint Management

Event Logs

Firewalls

Help Desk Management

Issue Auditing

Issue Management

IT Asset Management

IT Reporting

Knowledge Management

License Management

Maintenance Scheduling

Patch Management

Performance Metrics

Procurement Management

Real-Time Monitoring

Real-Time Reporting

Remote Access/Control

Remote Monitoring & Management

Risk Assessment

Risk Reporting

Secure Login

Security Auditing

Security Management

Server Monitoring

Single Sign On

Software Management

SSL Security

Surveys & Feedback

Two-Factor Authentication

Vulnerability Scanning

Lansweeper

Qualys Cloud Platform

Free

Starter

Pro (Recommended) 

Enterprise

Not the flashiest product but it's reliable and the data it surfaces is actually useful for audits and compliance work.

Lansweeper allows us to easily manage all our assets and quickly identify new devices.  

vCISO

The registry and file scanning alongside script deployments is super useful.

IT Engineer

It doesn't only discover PCs and servers but also printers, routers, switches and non-Windows devices (Mac, iOS, Android, Linux, etc).

IT Support Supervisor

For example, adding a new value to a custom field in the HelpDesk section requires you to expand a couple of hidden areas in the "Ticket content" configuration screen.

Solid tool for IT asset management if that's your main need.

Really good for scanning subnets, software, AD.

Its pricing is quite cheap comparing to other new or major IT asset management tools. But the report function in its on-prem instance is based on SQL query. If the built-in reports cannot meet the requirement, users need understand the database tables to create reports themselves which is not easy for everyone if has no knowledge about how database works or links together.

We also use Lansweeper to deploy some software packages

Sr Systems Engineer

Lansweeper is on on-prem service where you have to provide your own server.  

You can't use it for remote management or patch deployment.

System Administrator

It can identify any device on your network, scan it, add it to it. As mentioned in the 'least' section, there's a steep learning and setup curve,  but once it's there, while it doesn't run itself, it can easily to take adaptations, additions and new requirements.

Software Developer

Customer care services are not reliable they take too long to respond to a glitch.

It doesn't offer threat detection nor vulnerability management.

Electrical Engineer

The product implementation in our organisation has boosted productivity and improved general security.

IT Sysadmin

Love the product overall, but they have priced themselves out of the SMB market segment.

The price is a little high in big environments (especially after the last rise).

Lansweeer is great for asset management and their help desk is a wonderful add-on!  

Head of IT Services

It's also on prem so we control the data.

As today, its cloud instance requires sending data to AWS Ireland data centre which causes data sovereignty issue.

Operations director

Only real drawback is it's an on prem solution that needs to be updated periodically rather than some of the cloud based alternatives

ICT Specialist & Consultant

I've enjoyed the possibility to manage my monitor assets along with the PC assets.

As a HelpDesk manager, I live in Lansweeper.  

Assistant IT Manager

the ticket/helpdesk api is a bit lacking with what it can return (i.e can't tell you if a note is for a user or internal) so if you're developing with the current api then you will need some workarounds.

Its cloud instance has much modern interface and data analysis feature

The reporting engine is way too complex. Why do you need to know database query methodology to get a simple report?Migrating a database from one scanning device to another is not a straightforward process, and you need to invest a good amount of time learning how this tool work.

We've made purchasing decisions based on the scanned data, and it serves its purpose very well.

IT Security Manager

This helped us a lot get an inventory of our environment and be able to deploy scripts and packages to systems without going manually.

IT Systems Engineer II

Overall, it is a good product at a reasonable price point.

The reporting is great out of the box, but provides enough flexibility to add custom fields or generate custom reports.  

The cloud service is a significant departure from how Lansweeper operates and does not include the same functionality as on-prem.

The forums have lots of custom SQL queries to create your own reports as well.

Very satisfied with the performance and data acquisition.

The agentless asset scan and deploy via WMI works well.

Prices are increasing substantially if you are a small business that was previously on the $500 a year minimum.  

Excellent asset tracking with details on almost everything about a device.

It has a cloud version you can sync, but it is not as comprehensive.

Asked over 2 years ago for them to include one field but they haven't yet.

IT Admin

Custom reports to easily identify vulnerabilities like unpatched systems or software at EOL are great.

Infrastructure Support Analyst

We also used this to monitor ink and supplies levels of all our multi function printers so we could ensure that even our remote site stayed working.

Post Production Engineer

We had no idea what our network and systems looked like and Lansweeper helped significantly in offering a lot of insight into what our topology is, how many assets we have, and what the systems look like in terms of software installs, OS versions, patches, etc.

IT Administrator 

The reporting is hard to set up and implement.

Managed Services Consultant

Had to move the install and DB from one server to another which took some effort but was well documented in KBs.

Agentless scanning, lots of information which would otherwise be not available using built-in OS tools.

We used it to track and graph out when computer system would need to be replaced and when warranty's were going to expire.

Lansweeper has provided much value addition to couple of clients I manage.

Sometimes getting to the root cause of an error message is a pain

We used the system to track supplies levels on all out multi function printers.

From set up to day to day, configuring lansweeper to fit into your environment is super simple and straight forward.

GLPI vs Lansweeper Comparison (2026)

GLPI

Lansweeper

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives