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GLPi
GLPI is an IT Service Management software.
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GLPi Pricing, Features, Reviews and Alternatives
GLPi FAQs
GLPi has the following pricing plans:
Starting from: €19.00/month
Pricing model: Free, Subscription, Open Source
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of GLPi?
GLPi has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does GLPi support?
GLPi supports the following languages:
Arabic, English, French, German, Italian, Russian, Spanish, Polish
Q. Does GLPi offer an API?
Yes, GLPi has an API available for use.
Q. What level of support does GLPi offer?
GLPi offers the following support options:
Knowledge Base, FAQs/Forum, Email/Help Desk
GLPi product overview
Key benefits of using GLPi
Typical customers
Platforms supported
Support options
Training options
Not sure about GLPi? Compare it with a popular alternative
Starting from
19
Per month
Flat Rate
Starting from
29
/user
Per month
GLPi pricing information
Value for money
4.6
/5
33
Starting from
19
Per month
Flat Rate
Pricing options
Value for money contenders
GLPi features
Functionality
4.4
/5
33
Total features
36
14 categories
Most valued features by users
Functionality contenders
GLPi users reviews
Overall Rating
4.5
/5
33
Positive reviews
97
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.66/10
18
14
1
0
0
Raju s.
Max R.
Overall rating contenders
Aníbal M.
Used daily for 2+ years
Review source
Share this review:
I have had several benefits in my work, I have installed it and everyone likes it, the incidents are handled in an orderly manner and are addressed by priority, it has allowed me to deliver reports with graphics to senior management, in my independent work it allows me to have the incidents of my clients ordered to know what the state is, so that they and I are informed of the situations that arise.
I have installed GLPI in three medium companies and I also use it for my personal projects, I like that it has two large modules, the first of which is the inventory manager, equipment, servers, peripherals, software licenses, network, reservation of shared resources, among others. The second module is the helpdesk for the follow-up of the interventions, allows the administrators and the support staff...
GLPI is a great software, however, there are things that I have had problems with in these years, the integration with LDAP is not stable, it is difficult to obtain the data correctly, I have had difficulties with the assignment of profiles to the users that are imported of LDAP, another thing that I do not like is that it is not compatible with Postgresql, which forces me to use mysql.
Raju s.
Computer & Network Security, 5,001-10,000 employees
Used daily for 2+ years
Review source
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We have been using this software from years now and it has helped a lot to keep track of assets and all the call or tickets reaised, Also can be tracked all the remedy provided.
This single software has many components software which has helped a lot in tracking the asset and the tickets raised along with solution provided history. All the assets are once updated into the system, It has helped to track assets in and out. It also provides desk support feature by which any body in organization can raise a request and can be tracked the same.
Manual updation, all asset entry has to be done manually. There is no feature for auto discovery like in OCS. Since it is a paid software subscription is required.
Verified reviewer
Used other for 2+ years
Review source
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It is free, and even if you are not dealing with IT resources, you can tailor this software to use it to manage your support service. I have used it a couple of years to manage an academic research laboratory in a public University, but migrated to another solution because usability drawbacks and old-fashioned interface. Anyway, I do recommend it for people working with IT, because it is rich inbuilt-in features that makes easier to use it for the purpose he was originally designed for. On the user side, however, the software works without much problems.
The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change.
Verified reviewer
Information Technology and Services, 1,001-5,000 employees
Used daily for 1-2 years
Review source
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For companies who have little budget and they need an ITSM tool is ok, but it's not awesome at all.
After other ITSM tools, GLPI was not very hard to configure and deploy.
The flexibility for changing the standard behaviour of the solution. You should develop your functionalities. User interface was old style and the users didn't like it at all.
Ronald M.
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for 1-2 years
Review source
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Using that was ok with no big problems. The main point would be the reports and how to export information from there to have dashboards to support business.
It is an ITSM that guarantee the management of large IT infrastructures with lots of assets.
It is an expensive tool and it is not easy to configure to have the broad view of all information in there.
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