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IT Glue vs Passportal Comparison

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Overview

Category Leaders

IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and...

N-able Passportal + Documentation Manager is a cloud-based password protection solution designed for managed service providers...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

29

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

18

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

248

5

4

3

2

1

166

74

8

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.4

89

5

4

3

2

1

43

38

7

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Ease of use and access coupled with a great price point when bundling this with BMS and VSA makes this an easy win for all MSP's ranging in size from small to large.
My experienced for almost 2 years now is amazing, I really like it and like what I said it is easy to use.
Great solution to keep track of every bit of information about a client. Everything has a place and provides a password generator to help make it easy to secure logins and passwords.

Pros

This is a great tool and well worth the cost just to help our team. The fact that we offer it to clients and help them with a password management application is icing on the cake.
Good documentation is key to running a successful MSP and PassPortal allows you to keep good notes for both your team and your clients in a secure manner.
Ability to store credentials and documentation in the same portal is amazing, plus the ability to link documents and credentials in revolutionary for us.

Cons

My techs no longer have to hunt for information and then worry it is outdated.
Overall, we are disappointed in the value of this product.
I would only ever consider their enterprise product which, if you have a large team, can become costly.

Cons

A second issue is the inability to choose how passwords are sorted in the mobile app (by description instead of username) makes things a little cumbersome.
Overall, the product for the most part works but when there is an issue it is hard to trouble shoot without support.
The "runbook" is just a dump of all documents/assets. The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days.
  • Vendor responds to reviews
  • Last review16 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features89
  • API
  • Access Certification
  • Access Controls/Permissions
  • Access Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Application Security
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Backup and Recovery
  • Cataloging/Categorization
  • Change Tracking
  • Checklists
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Credential Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Document Automation
  • Document Capture
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Employee Database
  • Encrypted Password Storage
  • Event Logs
  • File Management
  • File Sharing
  • For the IT sector
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Inventory Management
  • Inventory Tracking
  • Issue Management
  • Knowledge Base Management
  • Knowledge Library
  • Knowledge Management
  • License Management
  • Mobile Access
  • Monitoring
  • Multi-Factor Authentication
  • Network Security
  • Offline Access
  • Password Generator
  • Password Management
  • Password Protection
  • Password Synchronization
  • Performance Metrics
  • Policy Management
  • Privileged Account Management
  • Process/Workflow Automation
  • Real-Time Data
  • Real-Time Notifications
  • Relationship Mapping
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Secure Password Sharing
  • Self Service Portal
  • Self-Service Access Request
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Task Management
  • Templates
  • Text Editing
  • Third-Party Integrations
  • Two-Factor Authentication
  • Unified Directory
  • User Management
  • User Provisioning
  • Version Control
  • Workflow Management
  • Total features40
  • API
  • Access Certification
  • Access Controls/Permissions
  • Access Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Application Security
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Backup and Recovery
  • Cataloging/Categorization
  • Change Tracking
  • Checklists
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Credential Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Document Automation
  • Document Capture
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Employee Database
  • Encrypted Password Storage
  • Event Logs
  • File Management
  • File Sharing
  • For the IT sector
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Inventory Management
  • Inventory Tracking
  • Issue Management
  • Knowledge Base Management
  • Knowledge Library
  • Knowledge Management
  • License Management
  • Mobile Access
  • Monitoring
  • Multi-Factor Authentication
  • Network Security
  • Offline Access
  • Password Generator
  • Password Management
  • Password Protection
  • Password Synchronization
  • Performance Metrics
  • Policy Management
  • Privileged Account Management
  • Process/Workflow Automation
  • Real-Time Data
  • Real-Time Notifications
  • Relationship Mapping
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Secure Password Sharing
  • Self Service Portal
  • Self-Service Access Request
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Task Management
  • Templates
  • Text Editing
  • Third-Party Integrations
  • Two-Factor Authentication
  • Unified Directory
  • User Management
  • User Provisioning
  • Version Control
  • Workflow Management

Integrations

  • Total integrations73
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • HubSpot CRM
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrations19
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • HubSpot CRM
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

RW
AvatarImg

Rick W.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

IT Glue logo

IT Glue

Blah, blah, blah... IT Glue... blah, blah, blah

Reviewed 9 months ago

again, overall it's been great. No significant downtimes or outages, yet. that was the biggest problem w/ PP - that, and they'd lose our documentation from time to time.

Pros

I generally like the overall ease of use of IT Glue. I like also that I can open several customers in different browser tabs so as to effectively work on several devices at one time. I copy/paste passwords from IT Glue a lot because I'm running updates on servers/devices at night on weekends and, unlike PassPortal, i can open multiple customers and still copy/paste the correct passwords where needed. the other product would mix passwords, etc. Searching documentation is also a breeze in IT Glue.

Cons

One thing I liked about PassPortal (our previous tool) was that we'd implemented a password plugin into ConnectWise ScreenConnect. I know IT Glue offers something along those lines but my company has yet to implement it. Not really a negative for IT Glue - more my company.

MP
AvatarImg

Michael P.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Passportal logo

Passportal

Good bang for your buck

Reviewed 5 years ago

It's a solid product at a fair price.

Pros

Good documentation is key to running a successful MSP and PassPortal allows you to keep good notes for both your team and your clients in a secure manner. It's as comprehensive as their largest competitor, IT Glue, but significantly less and with only a month to month commitment.

Cons

It's still not inexpensive, but it's necessary as you scale and mature your MSP. It's also a major undertaking to get setup, but there are good resources to get you up and running.

GC
AvatarImg

Graham C.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Passportal logo

Passportal

Great Product, Serious Implementation Issues

Reviewed 5 years ago

It's a good tool, but the configuration is taking way to long

Pros

The product is solid. Its password management feature puts it ahead of other documentation platforms. But...

Cons

Transitioning from IT Glue has been nearly impossible. I was told we'd be able to export all our data from IT Glue, and import into PassPortal via a basic .zip file, but it wasn't that simple. First, and most importantly, not one password was successfully imported from IT Glue to PP. Zero. The same with documents and articles. So effectively, all of the useful information that can't just be grabbed...

KH
AvatarImg

Kristy H.

Information Technology and Services, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Passportal logo

Passportal

Excellent password management software but lacks in its additional features

Reviewed 5 years ago

The password management part is awesome. However the Docs sections lacks many features to stand up to the competition such as IT glue or Atlassian Confluence. I find it ironic that your knowledge base is using confluence and yet the doc portion of your software is lacking in options and collaboration abilities.

Pros

Password management is easy and manageable

Cons

The Passportal Docs section needs an overhaul - its way to restricted and constrained. There are bugs in the templates as well. It doesn't allow for collaborative collection of data because the templates are too rigid. If the docs section was more customizable and took some of the features from articles - where you can add text boxes, change text size and move things around would be ideal.

AR
AvatarImg

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Passportal logo

Passportal

Has potential but not there yet

Reviewed 5 years ago

We used Thycothic Secret Server for password management and SharePoint for documentation. We were looking for a tools to help improve documentation and found IT Glue first , which seems to be a mature solution, but the sales resps (specially since the product belongs to Kaseya) are jerks and they want to charge an arm and a leg besides locking you up on a contract for years. In our search, we found...

Pros

The mobile app to see passwords while on the field. +1 for MFA support. Ability to request access to passwords for L1 techs and they can be assigned permanently or temporarily. The is no report about this, thought.

Cons

It is supper slow. To get one password you have to navigate through folders and it takes 3-5 second to load a page. The search engine should default to current customer and keep that setting until its changed. It should remember your last folder, etc. All the documentation part is still not mature as rivals like IT Glue: - Default templates don't have the fields we need, and if we modify them, we can...

EB
AvatarImg

Ethan B.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Passportal logo

Passportal

Passport Review

Reviewed 5 years ago
Pros

Easy to use joined with Screen connect making it easier to use the login feature

Cons

That you can only link it with screen connect and it does not support other RDC clients

EP
AvatarImg

Eddie P.

Information Technology and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Passportal logo

Passportal

Using passportal with 500 end users

Reviewed 5 years ago
Pros

The great thing about this software is that it seems pretty intuitive, I like the import feature for the passwords it works really really well. It has two factor authentication of course which is a requirement. lastly the windows sink although it took a bit of time to figure out exactly how it worked is extremely nice.

Cons

when we first reviewed this software it looked like the search feature was extremely powerful however after using it for a while it isn't as powerful as I'd like. Secondly there's no way to move items around so if I create an item in one folder I can't move it to the other without doing it one by one there's no mass feature there's also no document import feature which would be nice that being said importing or rather copying and pasting from word or even from a website works extremely well

AvatarImg
AvatarImg

Tom S.

Information Technology and Services, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Passportal logo

Passportal

Enterprise password management

Reviewed 4 years ago

Very please with the solution, it makes it easier and more secure to login to multiple customer environments.

Pros

I was involved in choosing this solution for our organisation and chose passportal because it is the only true enterprise password management solution on the market. I like that you can organize your credentials by company, that there is a plugin for connectwise control, and that you have the option to share the credentials with the customer themselves.

Cons

There is no way to permanently delete something as a user, you have to get in touch with support to do this. This is essential for GDPR

TF
AvatarImg

Todd F.

Computer & Network Security, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Passportal logo

Passportal

Passportal is a winner

Reviewed 5 years ago

we use it to store our passwords and with the integration with automate we use it all the time when logging into our clients servers and machines

Pros

It was easy to setup and migrate our passwords into the software, It's secure and it was integrated with connectwise automate.

Cons

I haven't found any yet, I feel that the software does what it was intended for .

JL
AvatarImg

Joshua L.

Computer Networking, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Passportal logo

Passportal

Worth Every Penny And Keystroke

Reviewed 5 years ago

We have to protect our own operations before we can purport to do that for others. Effective password management is critical to that effort.

Pros

The nearly transparent operation inside browsers.

Cons

The degree to which it illuminated our own sloppiness with password management (also one of its best features when you get right down to it).

JB
AvatarImg

Jon B.

Information Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Passportal logo

Passportal

Amazing product for password protection

Reviewed 5 years ago
Pros

Easy to use and easy to setup and easier to administor

Cons

I would like it to with work with all applications

SD
AvatarImg

Steve D.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Passportal logo

Passportal

Peace of mind

Reviewed 5 years ago

Overall it was an easy decision, easy implementation and overall great solution.

Pros

It is comforting know that our sensitive data is secure!

Cons

It can be a bit challenging to log in some times but this is really the whole point so I don't this I can put this down to being a con.

JM
AvatarImg

James M.

Computer & Network Security, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Passportal logo

Passportal

Passportal

Reviewed 5 years ago

It’s been a timesaver. All the information we need is in one place.

Pros

Easy to use. It makes finding information easy. Links objects

Cons

Only thing missing is notification for renewal of subscriptions and warranties

JT
AvatarImg

Jordan T.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Passportal logo

Passportal

Great Service

Reviewed 5 years ago
Pros

It’s a great way to manage all of our client information in an organized manner.

Cons

Navigating through some menus is a bit cumbersome while learning it.

RB
AvatarImg

Ronald B.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Passportal logo

Passportal

Fairly new, but very technical user

Reviewed 5 years ago

We were LastPass users for 5 years. Passportal is definitely an upgrade. However, LastPass' extensions seem to be more mature and compatible.

Pros

- Very well thought out and robust feature set - Portal layout - Global search with options - AD integration

Cons

- Browser extension incompatible with Duo 2FA for certain sites - Organization key requirement. It resets on its own and I don't like storing it somewhere else - Passportal extension doesn't always prompt to add new sites, and clumsy when it does. If you accidentally click off the extension without saving, you lose anything already typed.

ML
AvatarImg

Monika L.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Passportal logo

Passportal

Inspire Digital feedback

Reviewed 5 years ago

There was no way to contact Passportal providers before. I am hoping this will be omproved as I have worked pretty much blind with that for past 6 months.

Pros

The search bar! Ease in password inputting and folder creation.

Cons

I am the one who set it up, the settings do not adhere to permission, the wording is different therefore it is extremely hard to set it up with accurate access. Also there are 3 thresholds of settings and all must be compatible to work accurately. The access, the used and the permission.

DW
AvatarImg

Dean W.

Computer & Network Security, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Passportal logo

Passportal

Passportal Review

Reviewed 5 years ago
Pros

The Password control functionality is primarily what we were looking for

Cons

The way we seem unlikely to integrate it with our own processes

SJ
AvatarImg

Stefan J.

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Passportal logo

Passportal

Great password soulution

Reviewed 5 years ago
Pros

Nice mobile app, great audit reports, the password AD sync helps alot for service accounts.

Cons

Right now I cant see any cons in the way we use it.

MF
AvatarImg

Michael F.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Passportal logo

Passportal

From implementation to party of our daily rotation

Reviewed 5 years ago

The subfolder/search issue gave a bad first impression for myself and my staff of the product. The inability to automate the backup with 2FA is a major issue.

Pros

Once we removed the subfolders and placed all of the passwords at the root of the clients it works just as we need it to on the web and mobile apps for quick access to users and passwords.

Cons

There is an ability to create subfolders for each client but when you have a number of subfolders for all clients it breaks the search function eliminating the possibility of using the subfolders. There have been 2-3 major outages in the 8 months we have been using this application. This increases the need for constant backups which can only be done via an application run manually. Support was not...

CE
AvatarImg

Craig E.

Computer Networking, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Passportal logo

Passportal

Passportal does a lot

Reviewed 5 years ago

My rep has been awesome and they seem to be working hard in the background.

Pros

On browsers it does a quality job of managing passwords, and documentation.

Cons

On browsers including mobile, it has some issues like; form fill is non functional on Android.

AB
AvatarImg

Arthur B.

Computer & Network Security, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Passportal logo

Passportal

Passportal essential in today's password reality

Reviewed 5 years ago

Using better passwords makes us more secure and sharing passwords between co-workers is now a breeze. The support team is fabulous.

Pros

I simply does what it is supposed to do without any unnecessary complexity.

Cons

We found a glitch with one web site that would not allow login with the product. We simply use another browser until it is sorted out. The other thing is not really a con; I have to change all my weak passwords now and enter them into Passportal to keep things more secure. Not a terrible thing by any means.

BW
AvatarImg

Benjamin W.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Passportal logo

Passportal

Best password manager on the market

Reviewed 5 years ago

Very good - it has replaced my personal business password manager lastpass for all day to day work related passwords

Pros

the diversity of the platform makes it easy to find something for every required scenario

Cons

nested menus are the most annoying thing - the general layout of the software is good but sometimes it takes quite a few more steps than what I believe to be required to get to customers specific details

AR
AvatarImg

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Passportal logo

Passportal

Good password vault for companies

Reviewed 5 years ago

We save hundreds of passwords from our customers in the software. At the moment we have two clients working with PassPortal also.

Pros

The fact that the software is made for a corporation. (and not for an individual user)

Cons

It is a cloud based solution, every day I hope PassPortal does not go bankrupt.

JD
AvatarImg

Justin D.

Information Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Passportal logo

Passportal

Passportal review

Reviewed 5 years ago
Pros

I liked the ease of password management including the ability to deploy an agent to keep our administrator password on a rotate and have that automated. This way we can stay proactive with password changes and/or rotations. I also like the documents add-on as it has been our centralized storage for all our customer information/documents/diagrams, etc. This makes it much easier for our techs to location information from a single location instead of searching between multiple shares and wasting time.

Cons

Only con as I have heard from our techs, is it is sometimes hard to distinguish L, I, and 0/O. If we would get some different font/format to make it easier to distinguish would be very helpful.

EP
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Eli P.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Passportal

Quality Product, but a Step Behind Competitors

Reviewed 3 years ago

Overall, the product is not bad, it is just a bit behind it's competitors in features and functionality.

Pros

Passportal handles all the basic functions of a credential and document management system. It helps my team find password and documents quickly and easily.

Cons

There are number of features and functionality that feel just a step behind it's competitors. One particular area is 2FA management. I have used competing products that handle 2FA better.

DM
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Danny M.

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Passportal

Life Saver

Reviewed 5 years ago

All passwords across our estate and all clients are now in passportal, secure and easy to reset

Pros

When an IT engineer leaves the company, we no longer have to spend hours resetting passwords for all clients

Cons

Development for bugs and new features is rather slow