IT Glue - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate IT Glue's secure data storage capabilities. They highlight the use of MFA, IP access control, GeoLocation access control, and password vaults. Users report that IT Glue encrypts data and integrates with SSO platforms like Kaseya to ensure secure access. They find it valuable for protecting company assets and sensitive client information, noting its importance in regulated environments. Users also mention the ease of managing and securing passwords and documentation. Of the 21 IT Glue users who gave detailed accounts of their use of Secure Data Storage, 100% rated this feature as important or highly important.

Reviewers indicate that IT Glue's knowledge base management is highly beneficial. They appreciate having a centralized location for internal processes and client information, reducing the need to search multiple sources. Users report that it allows for easy access and editing by team members, and the ability to link KB articles to assets. They find it helpful for organizing information, though some mention a steep learning curve and limitations in document management capabilities. Of the 25 IT Glue users who gave detailed accounts of their use of Knowledge Base Management, 96% rated this feature as important or highly important.

Users report that IT Glue offers robust access controls and permissions. They appreciate the ability to manage user permissions easily, ensuring that only authorized personnel can access sensitive information. Reviewers highlight the granularity of permissions, allowing for specific access levels for different roles. They find it useful for maintaining confidentiality and security, though some mention that the current permission model could be more flexible and scalable. Of the 24 IT Glue users who gave detailed accounts of their use of Access Controls/Permissions, 96% rated this feature as important or highly important.

Reviewers find IT Glue's document management capabilities valuable. They appreciate the centralized location for client documentation, version controls, and the ability to link documents to assets. Users report that the interface is intuitive and easy to use, though some find the search functionality lacking. They highlight the ease of uploading, managing, and sharing documents, but note that the system could benefit from more frequent updates and improvements. Of the 20 IT Glue users who gave detailed accounts of their use of Document Management, 95% rated this feature as important or highly important.

Users appreciate IT Glue's document storage capabilities. They highlight the ease of storing, editing, and linking documents within the platform. Reviewers report that the centralized storage makes it easy to locate and manage important information. They find the drag-and-drop functionality convenient, though some mention that the search capability could be improved. Users also value the ability to store various document formats and link to external resources like SharePoint. Of the 29 IT Glue users who gave detailed accounts of their use of Document Storage, 90% rated this feature as important or highly important.