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IT Glue
4.6
(242)

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IT Glue Pricing, Features, Reviews and Alternatives

IT Glue product overview

Price starts from

29

/user

Per month

What is IT Glue?

IT Glue is an intelligence-driven IT documentation software for IT professionals. With intelligent documentation you can easily standardize, automate, consolidate and integrate all your IT documentation into one interconnected hub.

Key benefits of using IT Glue

  • Runbooks allow users to create documentation packages in PDF format, providing offline access to structured information for individual, multiple, or all clients.

  • Related items can be linked together with definition of relationships between various documentation elements, empowering self-service cultures within organizations.

  • The asset tracking engine allows users to customize documentation standards to their specific requirements and ensure that standards are enforced, with support for tracking of highly technical elements such as wireless, virtualization, and server components.

  • With the Checklists feature, users can create task lists and assign these to individual team members, with insight into task status and control over team workflows.

  • Completion profiles provide users with insight into what information is missing and where, enabling the closing of any gaps.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Chat
    Knowledge Base
    Email/Help Desk

    Training options

    Webinars
    Documentation
    Live Online
    Videos

    IT Glue pricing information

    Value for money

    4.5

    /5

    242

    Starting from

    29

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    IT Glue features

    Functionality

    4.5

    /5

    242

    Total features

    89

    13 categories

    Most valued features by users

    API
    Reporting/Analytics
    Third-Party Integrations
    Access Controls/Permissions
    Alerts/Notifications
    Activity Dashboard
    Data Import/Export
    Reporting & Statistics

    IT Glue users reviews

    Overall Rating

    4.6

    /5

    242

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.74/10
    Rating distribution

    5

    4

    3

    2

    1

    160

    74

    8

    0

    0

    Pros
    Great solution to keep track of every bit of information about a client. Everything has a place and provides a password generator to help make it easy to secure logins and passwords.
    The flexible assets and related items have benefitted the company I work for throughout the years. The many integration options are great, too.
    I like how easy it is to switch between clients, and the IT Glue Academy was very helpfull. The tutorials made our transition from SharePoint really nice and smooth.
    Cons
    My techs no longer have to hunt for information and then worry it is outdated.
    Overall, we are disappointed in the value of this product.
    I would only ever consider their enterprise product which, if you have a large team, can become costly.
    EL
    AvatarImg

    Eric L.

    President

    Computer & Network Security, 1-10 employees

    Review source

    Overall Rating

    Great Platform, economical and easy to use.

    Reviewed 5 months ago

    Transcript

    Eric L.: My name is Eric. I'm the president of Terra Cloud and I would give IT Glue pretty much a five...

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    Randal W.

    Managing Partner

    Information Technology and Services, 1-10 employees

    Review source

    Overall Rating

    Time is money and because this saves time...it makes us money

    Reviewed 2 years ago

    Transcript

    Randal: Hi, I'm Randal, managing partner. I give IT Glue five stars. For more reviews, just click down...

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    Christopher M.

    Information Technology and Services, 51-200 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    A Must for MSPs

    Reviewed a year ago
    Pros

    ITGlue is a great product for control of your documents, password, and network devices.Everything our Help Desk need in one location

    Cons

    Network glue the agent has been buggy for us

    JK
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    Jw K.

    Information Technology and Services, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best Asset Management System I've Used

    Reviewed a year ago

    IT Glue solves many problems for us daily. It primary use for us is Password and Asset management. Without IT Glue we would have no single place to go when searching for information on our clients, their locations, users, ISPs, telcos, servers, firewalls, etc. IT Glue houses all of the critical information that keeps ours and our client's business running.

    Pros

    IT Glue is an excellent platform that is easy to use and quite customizable. Most importantly, it is fast and reliable. We have experienced very few outages over the years with ITG and with their automated offline backup, we were able to continue operations with minimal impact.

    Cons

    While one of it's strengths, the simplicity of ITG can also be a weakness. I would like to see more controls implemented in user permissions and access. As well, it would be great to be able to toggle certain features on/off completely if they are not used.

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    Alan H.

    Information Technology and Services, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

    Share this review:

    Why I left the ITGlue family

    Reviewed a year ago

    In the long run, I believe ITGlue was not a good partner for us

    Pros

    In the beginning, it really forced upon us a culture of creating useful documentation.

    Cons

    ITGlue did help my business with documentation and business practices in the beginning. But, as my company matured, I questioned its value of not being fully enlisted in the Kaseya ecosystem, where most development went toward. Kaseya's business practices became apparent - lots of talk/promises with minimal action. It might be different if I entirely bought into the Kaseya ecosystem, but that was not...

    MB
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    Michael B.

    Information Technology and Services, 11-50 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    One stop shop for your Knowledge Base needs.

    Reviewed a year ago

    Since implementation, our staff has become more organized with our password management, knowledge base / document creation, and vendor management. We constantly see techs answer questions to other staff members regarding customer and vendor info with "It's in IT Glue." So long as everyone is onboard with putting the info in the platform, it saves time of having to reach out to specific resources for a peice of information.

    Pros

    My favorite function of IT Glue is the fact that we're able to store many forms of information on the platform, along with consume information from various sources, in-turn saving time in gathering relevant information on our clients and infrastructure.

    Cons

    The organization can be a little much, but I think it's just due to the sheer number of things you can do with the platform. We discover new things with IT Glue frequently, and it sometimes requires a single resource to manage how the platform should be used in the organization, or at least lay down some groundwork and rules for staff to follow so data can be populated effectively.

    AS
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    Adam S.

    Architecture & Planning, 201-500 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    The flagship IT Documentation software

    Reviewed a year ago

    Glue is instrumental in our department's success. It replaced a lot of chaotic password management and has given us a lot of peace of mind to handle disaster recovery and day to day management. We are very happy with it and will likely continue using it for many years.

    Pros

    IT glue gives you a flexible way to manage your IT documentation. While some edge scenarios can be cumbersome, the fact is that it is the only platform we have tried (short of a fully customized Sharepoint setup) that is completely flexible to let us build the assets the way we want to without railroading us.

    Cons

    I feel like the pace of development has slowed significantly since the Kaseya acquisition and the focus is now on upselling other Kaseya products that we have no use for. However, new features are still coming out. I would also like to see an alternative way to handle asset management besides 'Configurations' or having to run a secondary PSA just to handle ITAM.

    IT Glue FAQs

    Q. What type of pricing plans does IT Glue offer?

    IT Glue has the following pricing plans:
    Starting from: $29.00/month
    Pricing model: Subscription


    Q. Who are the typical users of IT Glue?

    IT Glue has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


    Q. What languages does IT Glue support?

    IT Glue supports the following languages:
    English


    Q. Does IT Glue support mobile devices?

    IT Glue supports the following devices:
    Android, iPad, iPhone


    Q. Does IT Glue offer an API?

    Yes, IT Glue has an API available for use.


    Q. What other apps does IT Glue integrate with?

    IT Glue integrates with the following applications:
    Kaseya BMS, GitHub, Graphus, LogicMonitor, Datto RMM, Unitrends MSP, Vorex, Datto SaaS Defense, Cisco Meraki, N-sight, Syncro, HaloPSA, Zapier, Auvik, Jamf Pro, QGuard, Atera, BullPhish ID, Azure Active Directory, N-central, ScalePad, Backup Radar, Spanning, Liongard, BrightGauge, Slack, Microsoft 365, Dark Web ID, Kaseya VSA, Barracuda RMM, Cytracom, Unitrends Backup, ConnectWise PSA, NinjaOne, LogMeIn Central, Addigy, Lucidchart, ServiceNow, Crewhu, Domotz, ConnectWise Automate, Continuum PPM, Microsoft Intune, LogMeIn, Autotask PSA, Pulseway, DeskDirector, Passly, CloudRadial, Backupify, ConnectWise Cybersecurity Management, ThreatLocker


    Q. What level of support does IT Glue offer?

    IT Glue offers the following support options:
    Phone Support, Chat, Knowledge Base, Email/Help Desk

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