IT Glue - 2025 Pricing, Features, Reviews & Alternatives

Reviewers appreciate IT Glue's secure data storage capabilities. They highlight the use of MFA, IP access control, and GeoLocation access control for enhanced security. Users report that IT Glue encrypts client data and secures access, ensuring protection of sensitive information. They find the SSO integration with platforms like Kaseya helpful for maintaining security while allowing ease of access. Users emphasize the importance of secure data storage for protecting company assets and client information. Of the 21 IT Glue users who gave detailed accounts of their use of Secure Data Storage, 100% rated this feature as important or highly important.

Reviewers appreciate IT Glue's knowledge base management capabilities. They find it valuable for centralizing information, making it easy for staff to access internal processes and client/vendor details. Users report that IT Glue allows for efficient organization and management of knowledge base articles, with capabilities like version control and linking to assets. They mention the ease of use for tech teams and the ability to share KB articles with clients via My Glue. Some users note a steep learning curve and desire improved search functionality. Of the 25 IT Glue users who gave detailed accounts of their use of Knowledge Base Management, 96% rated this feature as important or highly important.

Reviewers highlight IT Glue's robust access controls and permissions capabilities. They appreciate the ability to manage user permissions easily, ensuring that only authorized personnel can access sensitive information. Users report that IT Glue allows for granular control of access, which is essential for maintaining confidentiality and security. They find the interface for managing permissions straightforward and useful for separating information based on job roles. Some users mention a need for more flexibility and improvements in the permission model. Of the 25 IT Glue users who gave detailed accounts of their use of Access Controls/Permissions, 96% rated this feature as important or highly important.

Reviewers value IT Glue's document management capabilities. They report that it provides a centralized location for client documentation with version controls and auditing capabilities. Users appreciate the intuitive interface for creating, updating, and sharing documents. They find it easy to manage documents and link them to appropriate assets. Some users mention that the search functionality could be improved, especially when dealing with folders. Overall, they find IT Glue helpful for maintaining organized and accessible documentation. Of the 20 IT Glue users who gave detailed accounts of their use of Document Management, 95% rated this feature as important or highly important.

Reviewers find IT Glue's document storage capabilities intuitive and easy to use. They appreciate having a central place for storing and managing client documentation, which can be easily edited and linked to other resources. Users report that IT Glue supports various document formats and allows for easy uploads and updates. They highlight the ability to link documents to passwords, resources, and configurations. Some users suggest improvements in search functionality and better integration with SharePoint. Of the 30 IT Glue users who gave detailed accounts of their use of Document Storage, 90% rated this feature as important or highly important.