ServiceNow vs Plutio

Jira

Asana

Zendesk Suite

Wrike

JIRA Service Management

Agiled

Compare ServiceNow and Plutio based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

JIRA  Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Jira is project tracking software that helps every team collaborate to plan, track, and release work by breaking down big ideas into achievable steps. Jira offers features like task organization, work alignment to goals, customizable workflows, and real-time data insights to optimize outcomes.

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to  automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.

Activity Dashboard

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Automated Routing

Availability Management

Capacity Management

Change Management

Chatbot

Client Portal

Compliance Management

Configurable Workflow

Configuration Management

Contract/License Management

Cost Management

Cost Tracking

Customizable Branding

Dashboard

Data Import/Export

Data Mapping

Data Storage Management

Data Visualization

Drag & Drop

Email Management

Employee Management

Financial Management

Graphical User Interface

HR Management

Impact Management

Incident Management

Integrated Business Operations

Integrated Development Environment

Inventory Management

Issue Auditing

IT Asset Management

IT Asset Tracking

IT Cost Management

IT Reporting

Knowledge Base Management

Knowledge Management

License Management

Lifecycle Management

Macros/Templated Responses

Monitoring

Multi-Cloud Management

Performance Metrics

Performance Monitoring

Prioritization

Problem Management

Project Management

Real-Time Analytics

Real-Time Chat

Real-Time Data

Real-Time Reporting

Real-Time Updates

Relationship Mapping

Release Management

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

Request Assignment

Search/Filter

Self Service Portal

Service Catalog

Service Level Agreement (SLA) Management

Status Tracking

Support Ticket Management

Support Ticket Tracking

Surveys & Feedback

Task Management

Version Control

Workflow Management

ServiceNow

Android

Web-based

Windows

iPad

iPhone

Operations Manager

IT has improved our customer satisfaction and we have seen great adoption internally. This buy in and results has created good value for us that we are learning how to convert to sustainable revenue.

Project Lead

KB and Articles for support documents are good. ServiceNow Community is great Help and they resolve most of the Issue there the way the Technical person explain and presenation is good.

Architect

It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.

Programmer Analyst

The best feature I liked about its workflows, the way it is implemented in a backend process for tasks, approvals , and autopopulating required fields etc  are signs of great features.

Technical support

Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.

Senior Desktop Support Technician

The customizability and integration options in ServiceNow are fantastic. Being able to link knowledge base, inventory systems, and ticketing systems in one stop is amazing.

Consultant

Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

Process Associate

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.

Offshore Consultant

Overall it was a good learning platform and also came to know various things that are present and which are available to use so can say had a good experience with the tool.

IT Supervisor

I enjoyed Service Now and believe it's the best ticketing system tool out there.

Systems Engineer

The product is fairly easy to use if you are tracking and resolving service tickets or change requests. I like being able to granularly customize my dashboard.

The interface is VERY easy to read and user friendly. The application has so many different functionalities like: Knowledge base, Equipment tracking, RMA, chat, etc.

Principal Solutions Architect

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.

IT Governance Manager 

It is straightforward and can help manage related templates, knowledge and tickets and SLAs for help desk.

Associate

It is one of the best ticket management. It allows you to create tickets under any of the projects that is already mapped to the service now accounnt.

Sr. Manager, IT Services

Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

Sales Coordinator Foodservice Division

Interface can sometimes be confusing, a lot of data housed in one place and not easy to navigate to exactly what you're looking for.

Principal Program Management

The cost per licenses is a bit high for a fulfiller and hope service now can bring it down a bit.

ServiceNow screenshot: ServiceNow ITSM

ServiceNow screenshot: ServiceNow scaled agile framework (SAFe)

ServiceNow screenshot: ServiceNow service management

ServiceNow screenshot: ServiceNow assignments 

ServiceNow screenshot: ServiceNow reports

ServiceNow screenshot: ServiceNow reporting

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Agiled is a cloud-based business management software designed to help businesses of all sizes manage invoicing, contracts, employees, finances, and other operations on a unified portal. Its project management capabilities allow organizations to handle tasks, project details, and team members using customizable templates, view, edit and share schedules with clients using Gantt Charts and create and assign tasks to teams.

Asana Starter Plan provides growing teams with project management tools to track progress and meet deadlines. The plan includes workflow automation features, custom project templates, forms for standardized work requests, and rules for routine task management. It also offers visualization tools like Gantt and timeline views, plus AI-powered features for status updates and project organization.

Wrike is an AI-powered enterprise work management platform that enables teams to build, connect, and scale workflows with comprehensive visibility. The software offers task management, resource planning, and visual collaboration tools alongside AI agents that automate routine tasks. Wrike integrates with numerous applications including Microsoft, Google, and Adobe products while providing enterprise-grade security with role-based access control.

Start, Run and Grow Your Business from Anywhere.

Manage your projects, communicate with clients, share files, create proposals, get paid and automate your workflow - all from one app.

Access Controls/Permissions

Accounting

Billing & Invoicing

Calendar Management

Client Management

Contact Management

Customizable Fields

Customizable Templates

Document Management

Electronic Payments

Marketing Automation

Order Management

Quotes/Estimates

Reminders

Scheduling

Third-Party Integrations

Time & Expense Tracking

Training Management

Plutio

Owner

This is a great tool when you have too many projects to keep track of. It is great when you want to invite clients to review your progress or allow them to input any changes.

Podcasting Consultant

Using one tool instead of 5-6 is a lifesaver both in terms of winning some time back (because you don't have to switch from tool A to tool B all the time) and saving some $ on subscriptions.

Overall I am very happy with Plutio and I have used it for almost a year now, and my clients are very impressed with Proposals made in Plutio.

Digital Marketing Specialist

Customer support is great and very responsive and active in their FB support group.

Many more features of course and great and friendly customer service. They have an online chat in the dashboard.

Carpenter

Absolutely terrible customer service, only receive automated emails and responses about an issue of receipt. Dozens of attempts to contact the company only to be blown off by automated responses.

Founder & Creative Director

I like that it has all of the features that our company needs, with more on the way. Ease of use and the White Label functionality, customize everything.

Business Owner

The interface of Plutio is very clean and will appeal to those who like minimalist style task managers.

Designer

It's powerful project and task management. Great tool for small business.

Online Branding Specialist 

I'm able to stay focused on project management and not having to login to email/ticketing system, to live chat, to project management, to invoicing system. Everything is in one cute little place.

Graphic Designer

As a freelancer it has everything I need to manage my business all in one place. The interface is great and the features Roadmap means there will be even more tools and integrations available soon.

There is no way to prioritize tasks other than assigning due dates. For a lot of my tasks there were no specific due dates.

SEO / Content Marketing Expert

Cover's all of my needs in freelance SEO and as I start to hire new employees. Very easy to use and feature rich without being overwhelming.

I made a mess and I couldn't login anymore. Trying to reset the password didn't recognise the old or the new email and I didn't appear that the url had changed either.

It comes in multiple interface languages, there is alot of features at the same place. It is easy to understand and switch between projects and the interface is pretty and simple to use.

Ceo 

I like we can integrate payment getaway with stripe.

I have been a user of Plutio for my business since December 23, 2017. I run a marketing company, and I always struggled to find a system that worked well for my business.

The system is always improving; they are not the type that builds something and works to fix it regularly while taking your money NO. They release updates and new features all the time.

ServiceNow vs Plutio Comparison (2026)

ServiceNow

Plutio

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives