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Twilio vs GoTo Connect Comparison

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Twilio

85pts

Overview

Category Leaders

Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and receive...

Category Leaders

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No screenshots yet

Pricing

Starting from

0.01

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

448

5

4

3

2

1

286

119

20

9

14

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.5

663

5

4

3

2

1

429

175

38

10

11

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.
It just works great and helps businesses communicate effectively and programmatically.
Wonderful people, always replay within a few hours of my late-night support emails. Reducing the bills is fantastic, and the tool plugs and plays with everything else nicely.

Pros

Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.
I love that its simple and clean interface. I love that I can use it to call Worldwide.
This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze.

Cons

Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.
Me and my client's completely mislead by an account executive who wasted our 4 weeks.
Have not came across anything during the trial that I dislike.

Cons

Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.
Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future.
Nothing at this time that I dislike about this software.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features72
  • 2-Way Messaging
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio Calls
  • Audio/Video Conferencing
  • Audio/Video Recording
  • Automated Attendant
  • Automated Responses
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking Metrics
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Custom Greetings/Messages
  • Data Management
  • Electronic Signature
  • Employee Activity Monitoring
  • Employee Directory
  • Event Scheduling
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • IVR
  • Inbound Call Center
  • International Calling
  • Live Chat
  • Manual Dialer
  • Mass Texting
  • Meeting Management
  • Message Personalization
  • Mobile Access
  • Mobile Coupons
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Phone Key Input
  • Polls/Voting
  • Predictive Dialer
  • Presentation Streaming
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • ROI Tracking
  • Real-Time Chat
  • Real-Time Reporting
  • Recording
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • SMS Messaging
  • Scheduled Messaging
  • Scheduled Recording
  • Screen Sharing
  • Shortcodes
  • Softphone
  • Status Tracking
  • Survey/Poll Management
  • Task Management
  • Text to Speech
  • Text-to-Win
  • Third-Party Integrations
  • Time Zone Tracking
  • Unified Communications
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management
  • Total features95
  • 2-Way Messaging
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio Calls
  • Audio/Video Conferencing
  • Audio/Video Recording
  • Automated Attendant
  • Automated Responses
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking Metrics
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Custom Greetings/Messages
  • Data Management
  • Electronic Signature
  • Employee Activity Monitoring
  • Employee Directory
  • Event Scheduling
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • IVR
  • Inbound Call Center
  • International Calling
  • Live Chat
  • Manual Dialer
  • Mass Texting
  • Meeting Management
  • Message Personalization
  • Mobile Access
  • Mobile Coupons
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Phone Key Input
  • Polls/Voting
  • Predictive Dialer
  • Presentation Streaming
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • ROI Tracking
  • Real-Time Chat
  • Real-Time Reporting
  • Recording
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • SMS Messaging
  • Scheduled Messaging
  • Scheduled Recording
  • Screen Sharing
  • Shortcodes
  • Softphone
  • Status Tracking
  • Survey/Poll Management
  • Task Management
  • Text to Speech
  • Text-to-Win
  • Third-Party Integrations
  • Time Zone Tracking
  • Unified Communications
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management

Integrations

  • Total integrations738
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • HubSpot CRM
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrations11
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • HubSpot CRM
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

AvatarImg

Verified reviewer

Marketing and Advertising, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Twilio logo

Twilio

Twilio also has a couple of secret super powers!

Reviewed 4 years ago

An amazingly well built product -- we rarely if ever had reliability issues -- the Twilio Functions were an especially useful post-purchase feature discovery -- so much so that we still use that even though we don't do any texting. We also sometimes use FracTEL, since they beat Twilio on pricing 3:1 for 1-800 texts *and* had MMS 1-800 support long before Twilio.

Pros

* super easy to configure multiple accounts for billing purposes * * Twimlets are a great way to experiment with product &/or prototype quickly - https://www.twilio.com/labs/twimlets * Twilio functions is amazingly easy way to either extend power of tools such as Zapier &/or avoid having to use AWS Lambda, etc. -- it's a super cool hidden feature - https://www.twilio.com/docs/runtime/functions * They have an auto-stop feature if you accidentally send too fast -- e.g., we accidentally created an infinite loop of texts between two phone numbers -- which they auto-stopped at about $20 (in three minutes). There are likely other Twilio features hiding in plain sight -- poke around -- one of those rare cases where reading all the documentation is likely worth it

Cons

* the login process can be annoying * help sometime takes longer than 24 hours * configuring multiple sub-accounts is confusing at first * not all functions can be done via UX -- some require API calls -- curl scripts were our goto

EB
AvatarImg

Ewa B.

Health, Wellness and Fitness, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Twilio logo

Twilio

My Remarkable Journey with Twilio.

Reviewed 2 months ago

It is possible to connect and communicate with our customers in real-time with Twilio.

Pros

I'm delighted to use Twilio because it increases customers engagement and interaction in real-time.It is simple to send and receive text or SMS messages with Twilio.It is simple and fast to make and receive phone voice calls with Twilio.

Cons

When having unstable internet connectivity,I find it difficult to make or receive phone calls with Twilio.

AvatarImg

Verified reviewer

Management Consulting, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Twilio logo

Twilio

Twilio is tool for the quick solution to customers

Reviewed 2 years ago

over the web chat is cool software to use for the business to connect wih customers

Pros

the best feature is easy to install and easy to integrate with web. Also easy to response to customer and generate best dashboards to access data.

Cons

WhatsApp integration is quite challenging

AvatarImg
AvatarImg

Geoff C.

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Twilio logo

Twilio

Twilio- Every Business Needs It

Reviewed 3 years ago
Pros

It helps to grow client accounts while allowing them to connect with new clients quickly.

Cons

Sometimes I do not understand how to use some of the features. I do get timely support from customer service.

AA
AvatarImg

Anish A.

Information Technology and Services, 201-500 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Twilio logo

Twilio

Twilio review

Reviewed a year ago

We use Twilio to buy virtual numbers and connect with our customer support center which helps us save tons of time

Pros

Twilio is easily one of the reliable virtual number providers in the digital marketplace right now.

Cons

Buying US numbers is easy but for the rest of the places like Hong Kong, India, etc... steps are a bit complicated.

DB
AvatarImg

Dusty B.

Mental Health Care, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Twilio logo

Twilio

Great SMS tool

Reviewed 2 years ago

Overall it’s been a great and efficient SMS tool

Pros

I like that it integrates with our CMR and that we can created canned SMS texts to send out.

Cons

Although it’s great that it integrates with our CMR, I’m not able to have my texts connect with my tickets under supervisor/admin responsibilities.

NT
AvatarImg

Nihilkumar T.

Information Technology and Services, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Twilio logo

Twilio

Twilio Review

Reviewed a year ago
Pros

The best product to send an SMS notification to the end user is Twilio. Always the goto product if there is an functionality to send SMS notification. I am an RPA developer and used twilio in lot of processes which is working like a charm!! I know aprat from SMS service they provide lot more, will update this review once i get chance to work / implement their other services.

Cons

I have not seen anything to dislike in my experience.

Rv
AvatarImg

Ross v.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Twilio logo

Twilio

Absolute must

Reviewed 5 years ago

We have incredibly high SLAs and Twillio has contributed to us hitting them.

Pros

We make us of Twillio for sending sms messages escalating incidents based on Zendesk triggers. It's super easy to configure and connect to Zendesk. Pricing is also great.

Cons

The only con we have found is ideally we would want to have the sms come from a specific number every time but this is not possible. After speaking with Twillio support this has more to do with the country specific provider than Twillio.

AvatarImg

Verified reviewer

Research, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Twilio logo

Twilio

Twilio with REDCap integration

Reviewed 2 years ago

Overall, I use Twilio because it is the only messaging system that allows me to integrate into REDCap, but there is definitely room for improvement.

Pros

I like that I can connect the phone number with REDCap so that I can schedule my survey links to be sent out automatically multiple times a day.

Cons

I do not like that multiple phone companies are blocking Twilio numbers and it is causing issues with research project compliance. I continue to also get a ton of error messages daily but can't view with number it was being sent to that had the error. I am also not pleased that there isn't an easy 2-way messaging system created.

AvatarImg
AvatarImg

Julien S.

Computer Software, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Twilio logo

Twilio

All-inclusive API for international calls but limited portability functionnality

Reviewed 8 years ago

We use TWILIO by the way of LiveAgent' Twilio integration. it's very powerful, it's provide easy call recording, text-to-speech and queue. If you want to use physicals phones, it's a little bit more complicate than generic VOIP providers.

Pros

call recording call queuing text-to-speech for all calls texts built-in softphone (with flash)

Cons

so complicate to use himself the API laborious call records deleting (manually, one by one) no support and portability for 01- french geographical phone number Flash softphone is just a little bit slow to connect to the call (on customer side (web callback button) and agent side)

BG
AvatarImg

Bishal G.

Computer Software, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Twilio logo

Twilio

Incredible Software for Transactional and Marketing SMS and Voice.

Reviewed 5 years ago
Pros

Twilio is the oldest an best Transactional and Marketing SMS , Voice solution provider. API is very flexible to connect with any front-end SMS solution. My clients generally use Twilio for Phone Verification it really help to get genuine users.

Cons

It's interface is bit complex to use specially for non-tech person like me and its pricing is very in compare to it's competitor like Plivo.

AvatarImg

Verified reviewer

Insurance, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Twilio logo

Twilio

Has a lot of great features with an easy to use and understand interface.

Reviewed 5 years ago

Overall, my experience was good. It is the best option that we found as a texting platform.

Pros

Automation! It was easy to create automation texts. You can choose what replies to send based off incoming responses. The interface to create the flows is easy to use as well. No need for coding skills, it does it all for you. Easy to connect to our CRM. Fair pricing model for incoming and outgoing text messages.

Cons

The customer service was lacking a little bit. Being a first time user of the software, it was expected that I had a wider knowledge of the program than I did. Additionally, was expected to know how to do some complex coding to send text messages to email as this is not a feature that comes out of the box.

AvatarImg

Verified reviewer

Computer Software, 201-500 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Twilio logo

Twilio

Use Fatures of phone in your Program

Reviewed 4 years ago

Mostly we use this tool for WhatsApp API and its bulk messaging tool for digital marketing and SEO related business. Once integrated it does not require much attention and runs very smoothly. Servers and customer support are very great and available most of the time.

Pros

Main Features of Twilio is based on features of a phone and make it compatible to run on a computer program. There are many features available like convert text-to-speech and vice versa, call recorder, give virtual phone numbers that you can use in your program. But the main feature which we use in our organization is the beta version of its WhatApp API to connect with clients over WhatApp directly via the programs. It also provides good features for SEO like bulk messaging and any other APIs that could be very much helpful especially at cheaper rate.

Cons

It requires some technical knowledge. This is a tricky thing as a developer one should be able to make their customers understand what is going on to gain their trust but making them grasp the working of this thing can take a while. Also, most of the APIs provided are third party and we do not know if they are that much trustable as Twilio itself. For a small business, it can be expensive.

DG
AvatarImg

Disha G.

Computer Software, 501-1,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Twilio logo

Twilio

Twilio Review

Reviewed a year ago

Good platform overall

Pros

Some of the advantages of using Twilio were:1. The first 2000 contacts are free of cost. This makes it pocket-friendly and also helps to try out a smaller-scale pilot run. 2. It helps companies connect and make meaningful relationships with users internationally. 3. Setting up the platform is extremely easy. The transition of a user to set up the platform and start using is relatively quick and smooth. It was quite easy to integrate wth other platforms and apps as well. 4. It was very useful as we used it for IVR - both nationally and internationally for our clientele. 5. It is quite reliable because a lot of huge MNCs use Twilio like Uber, AirBnB, Reddit., Lyft, etc.

Cons

There are a few things that could have been better about the platform:1. Since the organization is growing and is quite large, during the integration of the platform, we did need some support and assistance from their team. They did respond but it did take a while, the process was slightly slower than expected. 2. Once you scale, you would ofcourse require to send more messages with increased customisation to enhance the customer UX. I presume that this would begin to be an expensive option in due course of time and we may need to switch to a cheaper alternative.