Vivantio vs Action1

Freshservice

Milvus

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Action1

Action1 reinvents patch management with an infinitely scalable and highly secure platform configurable in 5 minutes that just works.

Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.

Digital Service Delivery Coordinator

Facilities Tech

Vivantio is generally well-regarded as a comprehensive service management platform that offers a range of features and capabilities

Vivantio combines incident, problem and change management, with ticketing, knowledge management, self service and asset management. Reduce workload, improve efficiency and reduce costs with automation.

Access Controls/Permissions

Account Alerts

Active Directory Integration

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Analytics

Application Management

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Assignment Management

Audit Management

Audit Trail

Automated Routing

Autoresponders

Availability Management

Calendar Management

Call Center Management

Call Routing

Capacity Management

Catalog Management

CES Survey Structure

Change Management

Chat/Messaging

Client Portal

CMDB

Collaboration Tools

Commenting/Notes

Communication Management

Complaint Monitoring

Compliance Management

Compliance Tracking

Configurable Workflow

Configuration Management

Contact Database

Contact Management

Content Management

Contract/License Management

Cost Tracking

CSAT Survey Structure

Customer Communication

Customer Database

Customer Experience Management

Customer History

Customer Management

Customer Portal

Customer Segmentation

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Import/Export

Data Visualization

Document Management

Document Storage

Drag & Drop

Email Management

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

Forecasting

Full Text Search

Help Desk Management

Inbox Management

Incident Management

Interaction Tracking

Inventory Management

Issue Auditing

Issue Management

Issue Scheduling

Issue Tracking

IT Asset Management

IT Asset Tracking

IT Reporting

IT Risk Management

Knowledge Base Management

Knowledge Management

Live Chat

Localization Automation

Macros/Templated Responses

Maintenance Management

Maintenance Scheduling

Mobile Access

Mobile Interface

Multi-Channel Communication

Multi-Language

Negative Feedback Management

NPS of Customers

NPS Survey Structure

Onboarding

Vivantio

Windows

Web-based

Linux

Chromebook

Zendesk Suite

The Vivantio Platform

Helpdesk manager

building ticket flow in the background has been challenging, but, our flow is complex and includes integration with Devops

IT Manager

I have used it in more than one environemnt and deployment and customisation was easy especialy with the implementation help and guidance provided.

IT Service Manager

Centralised and streamlined our ticket solution away from emails, teams and walk-up.

Service Desk Lead

With Vivantio we are solving all matter of issues be it from missing mouse and keyboards at work stations.

The level of support contributes to a positive user experience and helps users maximize the value they get from Vivantio.

Service Support Manager

Ease to create a ticket or respond to a clients service request.

Knowing where the ticket is when customers check is invaluable.

Teacher

A good feature is the ability to edit emails in rich text with company branding, and users can be given granular permissions.

Network Analysis

Easy to use, the company is integrated with it

Supervisor

I use it everyday, its easy to access, easy to understand, smooth to navigate

Payroll Coordinator

Its user friendly interface, very easy to understand even for beginners

You may want high-level information in some areas without getting distracted by details that other systems require.

Project Manager

The software is easily customisable and changed pre and post-launch of the system, meaning that you can launch, get it wrong and change it.

It provides customer service optimization and solutions.

Specifically, queue management and task ownership.

I never encountered any outage due to stable performance and availability.

It has been a pleasure working with Vivantio's support team.

Support Engineer

Group IT Director

Easy to implement and customise to meet our needs.

Software QA Analyst

So our employees are our customers, so to speak.

Customization

Task Management

Configuration

Bugs and Issues

Ticket Management

Ease of Use

Navigation

Integrations

Pricing

Large Enterprises

Small Business

Mid-size Business

ManageEngine Endpoint Central

Endpoint Central (formerly Desktop Central) from ManageEngine is an integrated desktop & mobile device management application that enables the centralized management of desktops, servers, laptops, tablets & smartphones.

AI-powered platform that unifies identity, endpoints, and compliance—giving IT teams time and control back.

NinjaOne

NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. 

Vivantio vs Action1 Comparison (2026)

Vivantio

Action1

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives