Vivantio Pricing, Features, Reviews & Alternatives

Vivantio

Flexible Software. Focused Service.

4.28/5 (165 reviews)

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Vivantio overview

What is Vivantio?

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams.

By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.

The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations, HR and customer service.
Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.
www.vivantio.com

Pricing

Starting from
$42/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Germany, Mexico, United Kingdom

Supported languages

English, French, Spanish, Hungarian
Vivantio screenshot: Dashboard Example2019 Vivantio Custom Forms and FieldsVivantio screenshot: Flex Home ScreenVivantio screenshot: Incident ExampleVivantio screenshot: Self Service Portal

Vivantio user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.2
  4.2
  4.4
Anonymous

INTUITIVE TICKET MANAGEMENT SYSTEM

Used daily for 2+ years
Reviewed 2018-06-14
Review Source: Capterra

Every Day use uses little machine resources so other applications can run at the same time. compatible with most commercial browsers.

Pros
Self contained tool with build in reports and logs, reliable for the most part. Very intuitive for the amateur user, Forgiving when errors occurs,

Cons
Occasionally crashes and some menus not coherent with others. No software is %100 reliable. It is improve daily

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sam L.

Excellent product and customer service

Used daily for 6-12 months
Reviewed 2021-04-14
Review Source: Capterra

Pros
The software is easily customisable and changed pre and post-launch of the system, meaning that you can launch, get it wrong and change it. The capabilities seem endless and offers all requirements that we need.

Cons
The difference in the admin area to the technician portal is a little bit confusing at times. I believe that the back end admin area needs upgrading to the FLEX environment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Darren G.

Excellent Product Support but lacking finer details

Used daily for 2+ years
Reviewed 2017-01-31
Review Source: Capterra

Vivantio offers a ITIL service desk software that we use for software support. In general I have found the solution not very user friendly and in the last 3 years of using it, I found that little has changed to the basic user functionality to improve this despite many feature requests to aid this. A key example of this is that, in 2017, it is still not possible for all emails in the system to show the pictures that are embedded. In the past, we have found that the quality of the software updates to the system lacking basic QA process and it has become quite simple to find bugs in the new features. I would say that the support team is very good at getting back to you within half a business day and providing us with workarounds of problems that we have highlighted.

Pros
User Support, Workflow module

Cons
GUI, speed of page loads, lack of updates to key functionality

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Polly Ann N.

Best Part of Vivantio has been the Approval Process

Used daily for 2+ years
Reviewed 2021-04-06
Review Source: Capterra

Pros
Our company uses this software internally. So our employees are our customers, so to speak. I was able to configure the workflows to assign tasks to other employees to provide approval for things such as hardware/software purchases, access to our software systems, new employees, etc. Regular employees do not require a license to perform these approval tasks, which was not the case in the competing software. Also, the Self Service portal turned out so beautiful and useful to our employees. We get really good feedback from users. Customer representatives are very hands on and helpful. I have admin'd other software and while other, more popular software has more documentation, their reps are non-existent.

Cons
The set up is very dependent on the Vivantio reps, and the self-help for configuration is not very useful. The reps do a fantastic job of leading the new user through configuration but some people like to do that themselves. I have admin'd other software and while other more popular software has more documentation, their reps are non-existent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jonathon H.

Good value for money ITSM Tool for ITIL based Service Desks

Used daily for 2+ years
Reviewed 2020-04-06
Review Source: Capterra

I have had limited experience with Vivantio technical support and after sales however the interactions that I had were pleasant and prompt. I have attended a handful of user groups over the years with former colleagues and the owners and developers that I talked to were very open and receptive to user feedback and seemed genuinely interested in their users. Vivantio are a small enough organisation to have a relatively personal interaction level to their user base which is nice as it makes you feel more valued and appreciated as opposed to larger corporations which have a far more clinical approach.

Pros
I used Vivantio daily for 6 years and whilst the Organisation that I worked for did not take full advantage of all it had to offer the main features within the software that we did use were great. The user interface is simple and straightforward and doesn't take a lot of time to pick up, it is reasonably configurable to your specific organisation however the main layout is entirely ITIL based split into Service Requests, Incidents, Problems etc meaning if you do not follow this framework then it may not be the best tool for you. It has all the features that most users would need from an ITSM Tool such as asset management, reporting, raising support calls, CRM management, self service user interface etc. As I have had limited experiences with other ITSM and CRM software I cannot fully compare its functionality with others however I personally found it did everything I needed it to. Vivantio offer both managed and self managed versions of the software depending on the size of your Organisation and the expertise you have available. I left the Organisation before their full implementation of the latest version of Vivantio (Flex) so cannot speak fully about that but from what I did use of it I found it very intuitive and time saving. Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.

Cons
There is nothing that I particularly disliked about the software itself.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Vivantio pricing

Starting from
$42/month
Pricing options
Free trial
Subscription
View Pricing Plans

Our pricing model is flexible, unique to the buyer and based on volume. Vivantio enables you to build a robust service management system that fits your organization by enabling only the features you need. Our editions are designed to align with your immediate needs on the same powerful platform that scales with your business.

Vivantio features

API
Activity Dashboard
Alerts / Escalation
Audit Management
Drag & Drop
Reporting/Analytics
Search/Filter
Third Party Integrations
Workflow Management

Access Controls/Permissions (423 other apps)
Activity Tracking (198 other apps)
Alerts/Notifications (346 other apps)
Collaboration Tools (262 other apps)
Compliance Management (238 other apps)
Dashboard (249 other apps)
Data Import/Export (290 other apps)
Data Visualization (231 other apps)
Monitoring (342 other apps)
Real Time Monitoring (237 other apps)
Reporting & Statistics (301 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Vivantio

Benefits

Vivantio’s suite of service management products empowers B2B service firms to enable only the features they need, aligned with their immediate needs on a platform that can scale with their business. The product set is comprised of four editions, Value, Vital, Velocity and Visionary:

• VALUE: For those looking to centralize customer service operations and provide their teams with the tools to succeed
• VITAL: Designed for growing service teams looking to improve their operations, improve efficiency and reduce costs
• VELOCITY: Built to scale and meet complex service management needs across multiple teams and departments
• VISIONARY: A totally flexible solution for global enterprise companies looking for white glove service

The new suite of products will help any B2B business with Service Optimization, which is the key to achieving business success.

Service Optimization is the ability to glean coherent insight and achieve the most efficient use of processes and information—across all disciplines and teams—to provide real business efficiency and optimal service delivery.