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Vivantio Pricing, Features, Reviews and Alternatives

Vivantio product overview

Price starts from

42

/user

Per month

What is Vivantio?

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams.

Key benefits of using Vivantio

Vivantio’s suite of service management products empowers B2B service firms to enable only the features they need, aligned with their immediate needs on a platform that can scale with their business. The product set is comprised of four editions, Value, Vital, Velocity and Visionary:

• VALUE: For those looking to centralize customer service operations and provide their teams with the tools to succeed
• VITAL: Designed for growing service teams looking to improve their operations, improve efficiency and reduce costs
• VELOCITY: Built to scale and meet complex service management needs across multiple teams and departments
• VISIONARY: A totally flexible solution for global enterprise companies looking for white glove service

The new suite of products will help any B2B business with Service Optimization, which is the key to achieving business success.

Service Optimization is the ability to glean coherent insight and achieve the most efficient use of processes and information—across all disciplines and teams—to provide real business efficiency and optimal service delivery.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Email/Help Desk
Chat
Phone Support

Training options

Live Online
In Person
Documentation
Webinars
Videos

Vivantio pricing information

Value for money

4.2

/5

166

Starting from

42

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Vivantio features

Functionality

4.2

/5

166

Total features

136

16 categories

Most valued features by users

API
Access Controls/Permissions
Reporting/Analytics
Third Party Integrations
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Data Import/Export

Functionality contenders

Vivantio users reviews

Overall Rating

4.3

/5

166

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.32/10
Rating distribution

5

4

3

2

1

78

61

24

3

0

Pros
The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.
We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.
Vivantio was easy to work with and willing to meet the needs of our company. Customer support was outstanding and the software very easy to use.
Cons
Its hard to tell who is in what groups from an end user perspective. Grouping seems wrong but you have no idea who is supposed to be in a group.
We are finding that Vivantio is difficult to customize and is missing features that would be beneficial to our operations.
One downside is that each person who actions the change must choose who does the next action, and if anyone forgets no tasks are assigned to anyone.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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INTUITIVE TICKET MANAGEMENT SYSTEM

Reviewed 4 years ago

Every Day use uses little machine resources so other applications can run at the same time. compatible with most commercial browsers.

Pros

Self contained tool with build in reports and logs, reliable for the most part. Very intuitive for the amateur user, Forgiving when errors occurs,

Cons

Occasionally crashes and some menus not coherent with others. No software is %100 reliable. It is improve daily

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent product and customer service

Reviewed a year ago
Pros

The software is easily customisable and changed pre and post-launch of the system, meaning that you can launch, get it wrong and change it. The capabilities seem endless and offers all requirements that we need.

Cons

The difference in the admin area to the technician portal is a little bit confusing at times. I believe that the back end admin area needs upgrading to the FLEX environment.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of the best customer management software

Reviewed a month ago

It provides customer service optimization and solutions. With Vivantio, businesses can achieve unparalleled service excellence by combining enterprise-level software with scalable, flexible and intuitive cloud-based solutions.

Pros

You can do everything you need with it and it has a lot of features. A good feature is the ability to edit emails in rich text with company branding, and users can be given granular permissions. In addition, the ITSM package offers several automation options. It has been a pleasure working with Vivantio's support team. System configuration can be as simple or as complex as you like. You may want high-level information in some areas without getting distracted by details that other systems require. It's suitable for that. In general the pros are: A user-friendly interface that can be easily adapted. Specifically, queue management and task ownership. I never encountered any outage due to stable performance and availability. The level of technical support

Cons

There is not a lot to dislike about Viviantio. Maybe adding more simplicity to the software

Vendor response

Thank you so much for your fantastic feedback Chrysanthos, it's great to hear that your business needs are being fulfilled by continual automation and functionality that our ITSM subscription offers. We continually strive to meet customer expectations and it's always lovely to hear such great feedback. We really appreciate your constructive comments on setting up more simplicity to the software. It would be great to set up a call to discuss this further, this is to ensure we feedback details to our Product team as we continually strive for product excellence. Please do contact myself on Sophie.stephens@vivantio.com for any further feedback or assistance.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Excellent Product Support but lacking finer details

Reviewed 6 years ago

Vivantio offers a ITIL service desk software that we use for software support. In general I have found the solution not very user friendly and in the last 3 years of using it, I found that little has changed to the basic user functionality to improve this despite many feature requests to aid this. A key example of this is that, in 2017, it is still not possible for all emails in the system to show the pictures that are embedded. In the past, we have found that the quality of the software updates to the system lacking basic QA process and it has become quite simple to find bugs in the new features. I would say that the support team is very good at getting back to you within half a business day and providing us with workarounds of problems that we have highlighted.

Pros

User Support, Workflow module

Cons

GUI, speed of page loads, lack of updates to key functionality

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Best Part of Vivantio has been the Approval Process

Reviewed a year ago
Pros

Our company uses this software internally. So our employees are our customers, so to speak. I was able to configure the workflows to assign tasks to other employees to provide approval for things such as hardware/software purchases, access to our software systems, new employees, etc. Regular employees do not require a license to perform these approval tasks, which was not the case in the competing software. Also, the Self Service portal turned out so beautiful and useful to our employees. We get really good feedback from users. Customer representatives are very hands on and helpful. I have admin'd other software and while other, more popular software has more documentation, their reps are non-existent.

Cons

The set up is very dependent on the Vivantio reps, and the self-help for configuration is not very useful. The reps do a fantastic job of leading the new user through configuration but some people like to do that themselves. I have admin'd other software and while other more popular software has more documentation, their reps are non-existent.

Vivantio FAQs and common questions

Q. What type of pricing plans does Vivantio offer?

Vivantio has the following pricing plans:
Starting from: $42.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Vivantio?

Vivantio has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Vivantio support?

Vivantio supports the following languages:
English, French, Hungarian, Spanish


Q. Does Vivantio offer an API?

Yes, Vivantio has an API available for use.


Q. What other apps does Vivantio integrate with?

Vivantio integrates with the following applications:
Jira, Microsoft Azure, Gmail, Azure Active Directory, Microsoft Teams, Slack, Microsoft 365, Twilio, Salesforce Platform


Q. What level of support does Vivantio offer?

Vivantio offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support

Common Vivantio comparisons

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