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Vivantio
5
83
4
68
3
24
2
3
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
When Service Matters.
Table of Contents
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Vivantio - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: November 2026
Vivantio overview
What is Vivantio?
Mid-market organizations eventually outgrow basic help desk software. Vivantio helps them step up to real service management.
Vivantio is a highly configurable Enterprise Service Management (ESM) platform that enables mid-market and enterprise organizations to centralize IT and business service operations on a single solution. Unite IT, Customer Service, HR, Facilities, Finance, Legal, GRC, and other teams while automating workflows, standardizing service delivery, and improving operational performance.
Designed for organizations that need enterprise capabilities without enterprise complexity, Vivantio combines no-code configuration, flexible licensing, rapid implementation, and feature-inclusive pricing with enterprise-grade functionality.
Key capabilities include IT Service Management (ITSM), Incident, Problem, Change, Asset, Configuration, Request, and Knowledge Management, workflow automation, SLA management, self-service portals, dashboards, AI-assisted service capabilities, and 600+ integration possibilities through FLEXBridge and an Open API.
Starting price
per month
Alternatives
Vivantio’s user interface
Vivantio review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.2
Ease of use
4.2
Customer support
4.4
Reviews sentiment
What do users say about Vivantio?
Reviewers feel Vivantio streamlines ticket management, reporting, and customer support, making daily tasks easier and improving communication between teams and clients. They appreciate its user-friendly interface, customizable features, and the ability to generate detailed reports, though some mention the report builder is difficult to use and dashboards could be improved.
Users say navigation is straightforward and the system is generally easy to adopt, but they experience occasional performance slowdowns, minor bugs, and wish for more advanced customization options. They find customer support responsive and helpful, but note some limitations in project management and feature retention after updates.
Select to learn more
Who uses Vivantio?
Based on 178 verified user reviews.
Company size
Midsize Businesses
Enterprises
Small Businesses
Top industries
Use cases
Vivantio's key features
Most critical features, based on insights from Vivantio users:
All Vivantio features
Features rating:
Vivantio alternatives
Vivantio
Starting from
49
/user
Per month
Freshservice
Starting from
19
/user
Per month
Bitrix24
Starting from
69
Per month
Zendesk Suite
Starting from
55
/user
Per month
Vivantio pricing
Value for money rating:
Starting from
49
/user
Per month
User opinions about Vivantio price and value
Value for money rating:
To see what individual users think of Vivantio's price and value, check out the review snippets below.
Greg J.
Helpdesk manager
Ben S.
IT Manager
Vivantio integrations (48)
Integrations rated by users
We looked at 178 user reviews to identify which products are mentioned as Vivantio integrations and how users feel about them.
Integration rating: 5.0 (1)
“The integration is necessary to send loan notifications to the frontline personnel.”
Christopher B.
Loan Operation System Support Specialist
Integration rating: 4.0 (1)
“To manage Compliance and auditing”
Shilpa W.
Lead HR Technology
Other top integrations
Vivantio customer support
What do users say about Vivantio customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Vivantio customer support.
Widespread user sentiment highlights Vivantio's support team as responsive, prompt, and helpful in resolving issues.
A large number of users appreciate the friendly communication and reliable assistance from both technical and customer service teams.
Support options
Training options
To see what individual users say about Vivantio's customer support, check out the review snippets below.
“Responsive support”
Kit M.
Digital Service Delivery Coordinator
“Vivantio is generally well-regarded as a comprehensive service management platform that offers a range of features and capabilities”
Luisito A.
Facilities Tech
Vivantio FAQs
Vivantio has the following typical customers:
Large Enterprises, Small Business, Mid-size Business
These products have better value for money
Q. What level of support does Vivantio offer?
Vivantio offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support