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Vivantio

Flexible Software. Focused Service.

Last updated: August 2024

Vivantio - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is Vivantio?

Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams.

By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence.

The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations, HR and B2B customer support.

Benefits of using Vivantio

Vivantio offers flexibility without sacrifice.

- Future-proof your support teams with a solution that scales as you grow

- Get enterprise-level functionality without the hefty price tag, lengthy implementation or annual price gouging

- Centralize all your support teams – internal and external facing – in a single tool

- Onboard in days -- not months -- with the help of a dedicated implementation manager

- Connect with a real person on our in-house support team when you have a question

- Configure to each team's needs without ever writing a line of code or shoulder-tapping a developer

Starting from

/user

Per month

Alternatives with better value for money

Vivantio's key features

Most critical features, based on insights from Vivantio users:

Support Ticket Management

4.4

(5)

Incident Management

4.8

(6)

Real-Time Notifications

5.0

(4)

Call Center Management

5.0

(1)

Knowledge Base Management

4.0

(3)

All Vivantio features

Features rating:

4.2

(178)

Customizable Fields

4.0

(1)

Service Level Agreement (SLA) Management

3.3

(3)

Task Management

5.0

(2)

Problem Management

5.0

(2)

Asset Tracking

(0)

Email Management

4.4

(5)

Interaction Tracking

4.5

(2)

Inventory Management

(0)

Self Service Portal

4.5

(2)

Support Ticket Tracking

4.5

(2)

Reporting/Analytics

4.4

(5)

Alerts/Notifications

4.8

(4)

Alerts/Escalation

4.0

(4)

Help Desk Management

5.0

(2)

Customizable Branding

5.0

(1)

IT Asset Management

5.0

(1)

Automated Routing

4.0

(2)

Workflow Management

4.0

(2)

Process/Workflow Automation

(0)

Procurement Management

(0)

Project Management

(0)

IT Risk Management

(0)

Queue Management

(0)

Real-Time Analytics

(0)

Real-Time Chat

(0)

Real-Time Data

(0)

Real-Time Reporting

(0)

Real-Time Updates

(0)

Recurring Issues

(0)

Release Management

(0)

Knowledge Management

2.0

(1)

Live Chat

(0)

Localization Automation

(0)

Macros/Templated Responses

(0)

Maintenance Management

(0)

Maintenance Scheduling

(0)

Mobile Access

3.3

(3)

Mobile Interface

(0)

Multi-Channel Communication

(0)

Multi-Language

(0)

Negative Feedback Management

(0)

NPS of Customers

(0)

NPS Survey Structure

(0)

Onboarding

(0)

Performance Metrics

(0)

Prioritization

(0)

Social Media Integration

(0)

SSL Security

(0)

Supplier Management

(0)

Survey/Poll Management

(0)

Surveys & Feedback

(0)

Tagging

(0)

Task Progress Tracking

(0)

Templates

(0)

Text Analysis

(0)

Text Editing

(0)

Third-Party Integrations

(0)

Trend Analysis

(0)

Usage Tracking/Analytics

(0)

User Management

(0)

Visual Analytics

(0)

Website Integration

(0)

Widgets

(0)

WYSIWYG Editor

(0)

Reminders

(0)

Remote Access/Control

5.0

(3)

Renewal Management

(0)

Reporting & Statistics

(0)

Requisition Management

(0)

Resource Allocation & Planning

(0)

Rich Text Editor

(0)

Role-Based Permissions

(0)

Rules-Based Workflow

(0)

Scheduled/Automated Reports

(0)

Search/Filter

(0)

Segmentation

(0)

Sentiment Analysis

(0)

Service Catalog

(0)

Service History

(0)

Service Request Management

(0)

Single Sign On

(0)

SMS Messaging

(0)

Capacity Management

(0)

Catalog Management

(0)

CES Survey Structure

(0)

Change Management

(0)

Chat/Messaging

(0)

Client Portal

(0)

CMDB

(0)

Collaboration Tools

(0)

Commenting/Notes

(0)

Communication Management

4.0

(1)

Complaint Monitoring

(0)

Compliance Management

(0)

Compliance Tracking

(0)

Configurable Workflow

(0)

Configuration Management

(0)

Contact Database

(0)

Contact Management

(0)

Data Import/Export

(0)

Access Controls/Permissions

(0)

Account Alerts

(0)

Active Directory Integration

(0)

Activity Dashboard

(0)

Activity Tracking

(0)

AI/Machine Learning

(0)

Analytics

(0)

API

(0)

Application Management

(0)

Approval Process Control

(0)

Asset Lifecycle Management

(0)

Assignment Management

(0)

Audit Management

(0)

Audit Trail

(0)

Autoresponders

(0)

Availability Management

(0)

Calendar Management

(0)

Call Routing

(0)

Data Visualization

(0)

Document Management

(0)

Document Storage

(0)

Drag & Drop

(0)

Email Templates

(0)

Engagement Tracking

(0)

Event Triggered Actions

(0)

Feedback Management

(0)

Forecasting

(0)

Full Text Search

(0)

Inbox Management

(0)

Issue Auditing

(0)

Issue Management

(0)

Issue Scheduling

(0)

Issue Tracking

(0)

IT Asset Tracking

1.0

(1)

IT Reporting

(0)

Content Management

(0)

Contract/License Management

(0)

Cost Tracking

(0)

CRM

(0)

CSAT Survey Structure

(0)

Customer Communication

(0)

Customer Database

(0)

Customer Experience Management

(0)

Customer History

5.0

(1)

Customer Management

(0)

Customer Portal

(0)

Customer Segmentation

(0)

Customer Support

(0)

Customizable Forms

(0)

Customizable Reports

(0)

Customizable Templates

(0)

Dashboard

(0)

Dashboard Creation

(0)

Vivantio alternatives

Vivantio

4.3

(178)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.2

Value for Money

4.3

Customer Support

4.4

SysAid

4.5

(480)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

BOSSDesk

4.7

(126)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.7

Customer Support

4.8

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

Vivantio pricing

Value for money:

4.3

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

Vivantio integrations (20)

Integrations rated by users

We looked through 178 user reviews, to identify which products are mentioned as Vivantio integrations, and what is the users perception.

Microsoft 365

Integration rating: 5.0 (1)

Microsoft Power BI

Integration rating: 4.0 (1)

Vivantio support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

Knowledge Base

Email/Help Desk

Chat

Phone Support

Training options

Live Online

In Person

Documentation

Webinars

Videos

Vivantio reviews

Overall rating

4.3

178

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.32/10

Rating distribution

Pros

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

Saleem S.

Support Analyst

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

Steven K.

Service Desk Manager

Vivantio was easy to work with and willing to meet the needs of our company. Customer support was outstanding and the software very easy to use.

Victor G.

VP of Global Support

Cons

Its hard to tell who is in what groups from an end user perspective. Grouping seems wrong but you have no idea who is supposed to be in a group.

Daniel E.

SVP Infrastructure

We are finding that Vivantio is difficult to customize and is missing features that would be beneficial to our operations.

Erroll M.

One downside is that each person who actions the change must choose who does the next action, and if anyone forgets no tasks are assigned to anyone.

Geoffrey W.

Service Operations Team Lead

Read all reviews

Vivantio FAQs

Q. What type of pricing plans does Vivantio offer?

Vivantio has the following pricing plans:
Starting from: $59.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of Vivantio?

Vivantio has the following typical customers:
Large Enterprises, Non Profit, Public Administrations

Q. Does Vivantio offer an API?

Yes, Vivantio has an API available for use.

Q. What other apps does Vivantio integrate with?

Vivantio integrates with the following applications:
Jira, Datadog, Microsoft Azure, Gmail, Spiceworks Cloud Help Desk, Lansweeper, Azure Active Directory, Microsoft Teams, OpsGenie, Loggly, Okta, Slack, PagerDuty, Microsoft 365, Azure DevOps Services, Twilio, Salesforce Platform, New Relic

Q. What level of support does Vivantio offer?

Vivantio offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support