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Broadly vs Experience.com Comparison (2026)

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Good recommendations?

Broadly

Experience.com

Overview

Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

Experience.com is a customer experience (CX) suite designed to manage the satisfaction and engagement of customers throughout their journey. With the CX Campaigns, professionals can automate survey requests, personalize outbound campaigns, send anonymous surveys, and more.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

249

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Free

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.8

336

280

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

4.7

Value for money

Ease of use

Features

Customer support

80%

would recommend this app

Pros

“The delivery of the website "chat bot" messages, the website "Contact Us" form or email via the website, and "text messages" that come from I dont know where - all coming in via the Broadly app. ”

Jackie H.

Owner

“The fact that this software integrates with our scheduling software helps us out so much by making it easier to reach our customers after a service call to leave a review.”

Isaac Z.

Manager

“Allowing clients to contact us outside of business hours, sending photos, and asking for reviews are features we use 24/7/365.”

Aileen G.

Owner

Pros

“This immediately changed the rankings to where only those professionals paying for the extended web presence, which alone could be a great feature, are the ones at the top, regardless of if they are the highest ranking professionals by review quality and count.”

Maverick J.

Mortgage Loan Originator

“Experience gives me the ability to have my customers reach out & market me directly to my market & leave positive feedback on their relations with me.”

Jacob J.

Loan Originating Partner

“Its a great source to put all your reviews into one spot, so any customers can get a full shot of all the info and reviews before working with someone etc.”

Kris M.

Branch Manager

Cons

“I tell her PLEASE Cancel my account then they tried taking money out again today.”

pat g.

owner

“Horrible experience. ”

pat g.

owner

“The bulk emails were not useful to us either, because you could only use your current contacts and not change the people who are to receive the emails base don different lists.”

Tegan R.

Attorney

Cons

“I keep getting notifications about realtors asking for me to rate or review them but there is no way to tell which ones are requesting it on my dashboard. ”

Matthew H.

Branch Manager and Producing Loan Officer

“My Google reviews, Facebook reviews, Zillow reviews, etc are all mine without me paying for anything. If I cancel Experience.com, I lose those reviews.”

Tyler D.

Branch Manager

“The system keeps disconnecting apps like Facebook, instagram, LinkedIn, etc and I have to be constantly checking on it.”

Lily F.

Realtor