Reputation - 2026 Pricing, Features, Reviews & Alternatives

Reputation is a comprehensive review management platform designed for hotels to enhance customer satisfaction, increase revenue, and improve occupancy rates. The system centralizes reviews from all sources into a single platform, allowing hotel management to track and analyze guest feedback. By collecting data from reviews, instant feedback mechanisms, and post-stay questionnaires, the platform provides actionable insights on areas requiring improvement and prioritizes actions to enhance the hotel's overall reputation.

The platform features Quickfeed functionality that enables guests to provide immediate feedback during the stay, creating opportunities for real-time service recovery. When integrated with a property management system (PMS), Reputation can identify specific customers who have left reviews, allowing for personalized follow-up. The system strategically encourages satisfied guests to share positive experiences on external review sites, while simultaneously alerting staff about negative comments that require prompt attention.

Reputation transforms guest feedback into valuable business intelligence through its comprehensive analytics capabilities. The platform's multitasking interface allows staff to access operational information such as menus and service lists within the same environment used for review collection. Post-stay questionnaires gather targeted feedback on specific aspects of the guest experience, maintaining customer engagement beyond checkout. The system's cockpit feature organizes data to highlight strengths and weaknesses, enabling management to make informed decisions about service improvements and operational changes.