SurveyLegend vs XM for Customer Experience

UmfrageOnline

Google Forms

SurveyMonkey

UmfrageOnline provides businesses with a multi-language survey creation platform, as well as multi-channel survey distribution and real-time reporting. Features include logical workflows, customizable branding, mobile device compatibility, dynamic content, answer piping, and more.

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

Track and measure customer experiences with SurveyLegend. Create beautiful, mobile-friendly surveys, forms, and polls with ease. Intuitive and visually engaging, every interaction captures valuable insights that drive smarter decisions and help build deeper, lasting customer relationships.

360 Degree Feedback

Activity Dashboard

Alerts/Notifications

Anonymous Feedback

Ballots Over Email

Candidate Profiles

Charting

Complaint Monitoring

Conditional Logic

Convert to PDF

Customer Database

Customer Experience Management

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Capture and Transfer

Data Import/Export

Data Visualization

Document Storage

Drag & Drop

Election Management

Email Distribution

Email Marketing

Encryption

Engagement Tracking

Face-to-Face

Feedback Management

Forms Creation & Design

Forms Management

GDPR Compliance

Interactive Content

Live Results Sharing

Mobile Access

Mobile Survey

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Multiple Question Types

Negative Feedback Management

Nominations

NPS of Customers

NPS of Employees

NPS Survey Structure

Offline Response Collection

Online Polling

Online Voting

Panel Management

Performance Metrics

Phone-Based

Phone Polling

Phone Voting

Polls/Voting

Presentation Tools

Pulse Surveys

Q&A Management

Question Branching

Question Library

Quizzes

Randomization

Ranked Choice Voting

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Real-Time Results

Reporting/Analytics

Reporting & Statistics

Response Validation

Search/Filter

Segmentation

Site Intercept Survey

Skip Logic

SMS Polling/Voting

Social Media Integration

SSL Security

Statistical Analysis

Summary Reports

Support Audio/Images/Video

Survey Builder

Survey/Poll Management

Survey Sample Management

Surveys & Feedback

Template Management

Text Analysis

Text Fields

Third-Party Integrations

Trend Analysis

URL Customization

Version Control

Visual Analytics

Voter Authentication

Reviews for SurveyLegend come from a wide variety of industries, including education management (10% of reviewers), marketing and advertising (5%), and health, wellness and fitness (4%). The most frequent use case for SurveyLegend cited by reviewers is conducting surveys (79% of reviewers).

Users and use cases

Reviewers appreciate that SurveyLegend’s free version allows unlimited questions and responses, and they find the monthly payment option and competitive pricing appealing. However, some users report significant free version limitations and feel premium plans are expensive, especially for students and small businesses.

Value for money

SurveyLegend is a survey program offering key features such as a survey builder, reporting and analytics, data import/export, and customizable templates, among others.

SurveyLegend

Web-based

Typeform

Jotform

XM for Strategy & Research

Mentimeter

Survio

Alchemer

XM for Customer Experience

Starter

Pro 

Business

Legendary

Limited access to responses

Teacher

One of the cons would be that you cannot see some answers if you are not subscribed to the premium programme.

62% of reviewers feel negative about Answer Viewing. Users think the inability to view individual or full-length answers in the free version is a major issue. Reviewers report that text responses are often cut off or inaccessible unless they upgrade, making it difficult to analyze qualitative feedback. Some users say this limitation hinders their ability to understand detailed participant input, and they are disappointed by the lack of transparency regarding these restrictions before using the software.

Challenging navigation experience

Other

It's a little tricky to navigate because there arent that many tutorials on the functions.

Director

When I separate the pages it wouldn't allow me to move the page break.

48% of reviewers feel negative about Navigation. Users think moving through the platform can be cumbersome, with slow loading times and unintuitive page management. Reviewers report difficulties editing surveys, managing page breaks, and navigating long forms, particularly on mobile devices. Some users say the lack of tutorials and occasional browser compatibility issues add to the challenge. They find that these navigation problems can slow down their workflow and make survey editing less efficient.

Export restrictions in free plan

Dean

With the longer paragraph-style answers, one has to export data to be able to see the full response... for which one has to upgrade to Pro. As this is a one off, I don't really want to pay a monthly fee!

78% of reviewers feel negative about Export Data. Users think the inability to export survey data without upgrading to a paid plan is a significant drawback. Reviewers indicate frustration at not being able to download results in formats like Excel or access full responses unless they pay. Some users say the limitations are not clearly communicated upfront, leading to disappointment when they realize exports are locked. They find this restriction especially problematic for one-time or infrequent users who need data for projects or reports.

Essential tools behind paywall

Graduate student

Limited functions in not paid version. As a student not possible to do full subscription.

Principal

I was using the free version, and was annoyed that I couldn't view the individual responses without upgrading to a paid version.

58% of reviewers feel negative about Paid Features. Users think many important features, such as viewing individual responses, accessing detailed analytics, or customizing surveys, are only available with a paid subscription. Reviewers indicate that the extent of free versus paid functionality is unclear until after data collection begins. Some users say the need to pay for core features is inconvenient, especially for students, non-profits, or those with short-term projects, and they are dissatisfied with the limited capabilities of the free version.

High cost and free plan limits

Massage therapist

Although it is free the software makes you update to look at results so I find that to be false advertising.

Intern

The pricing. If you dont pay you can not see one by one data

42% of reviewers feel negative about Pricing. Users think the cost of upgrading to access essential features is high, especially for small businesses, students, or infrequent users. Reviewers indicate that the free version is heavily restricted, often requiring payment to view results or export data. Some users say the lack of a meaningful free trial and unclear pricing structure make it difficult to evaluate the software before committing. They find the subscription fees out of reach for their budget or needs.

Streamlined survey building

Marketing Director

Love the drag and drop functionality of creating surveys on Survey Legend.

92% of reviewers feel positive about Drag and Drop. Users think the drag-and-drop functionality makes survey creation straightforward and efficient. Reviewers appreciate being able to easily add, rearrange, and customize questions without technical skills. Some users say this feature saves them significant time and makes the platform accessible for novices. They find the process of building and editing surveys intuitive, and value the flexibility to quickly modify layouts or question types as needed, enhancing productivity and creativity.

Effective feedback collection

Manager

Feedback is collected, easily accessible and is presented in a very user friendly application.

91% of reviewers feel positive about Feedback. Users think the platform excels at gathering feedback from various audiences, including students, colleagues, and customers. Reviewers indicate that the process of collecting, accessing, and analyzing feedback is simple and efficient. Some users say the tool supports anonymous responses, which encourages honest input. They appreciate that feedback is presented in a user-friendly way, making it easy to identify trends and inform business decisions. Users find the feedback features valuable for improving services and products.

Instant data insights

The real-time analytics feature adds to its efficiency, allowing for immediate insights into survey results.

The real time analytics that include break downs and charts are incredibly helpful and time efficient for analysing results

94% of reviewers feel positive about Live Analytics. Users think the real-time analytics feature is a major advantage, allowing them to monitor responses and trends as surveys are completed. Reviewers appreciate being able to view results through clear charts and dashboards, which saves time and provides immediate insights. Some users say the live updates help them adjust strategies quickly, and they value the ability to analyze data without waiting for survey completion. They find the analytics tools comprehensive and easy to understand, supporting efficient decision-making.

Intuitive and appealing interface

Qualitative Researcher

The interface is very intuitive right from the start.

Ambassador

Simple interface that allowed for quick creation of a survey without much difficulty.

99% of reviewers feel positive about the User Interface. Users think the interface is intuitive, visually appealing, and accessible on both desktop and mobile devices. Reviewers indicate that the clean layout and straightforward navigation make survey creation fast and enjoyable, even for those without technical experience. They appreciate that the interface accelerates learning, allowing them to get started quickly. Some users say the aesthetically pleasing design enhances the overall experience, while others find the interface’s simplicity and customization options valuable for both beginners and experienced users.

Effortless survey creation

The easy to use templates and the results's graphics.

Marketing Manager

I loved the tool, it was easy to use, creative way of showing statistics and very interactive.

94% of reviewers feel positive about Ease of Use. Users think the software is highly intuitive, making it easy to set up surveys and analyze results without a steep learning curve. Reviewers appreciate that templates and visual tools simplify the process, enabling them to quickly gather and interpret data. Some users say the platform is accessible for beginners and integrates smoothly into their workflow. They find the graphics and data presentation clear and helpful, and value that the tool saves them time when collecting and presenting feedback.

student

Even though you are allowed an unlimited number of questions in the free version, you tend to run into a wall when you actually need to analyze the results to export them to an Excel/CSV file.

Marketing

The ability to see responses as they come in and access detailed reports with visualizations makes it easier to analyze data and extract meaningful insights quickly.

Data Coordinator

I think this service is overpriced and did not help me with my goals of analyzing survey data.

It excels at customer engagement and simple feedback gathering where visual appeal matters.

Advanced features and more comprehensive customization options are locked behind the paid tiers, which may be a drawback for users with tight budgets or those wanting to fully explore the platform before committing financially.

Marketing Assistant

I wish I could add more than one picture for some of my questions.

General Manager

There are a lot of different type of survey you can do, like single/multiple selections, ratings, pictures selection...

President

Limited functionality offered in the free version like limited data export.  

Creative Specialist

I believe the lack of working features that the free account has, having a little more of unlocked features will be the best.

Customer Happyness Manager

The interface was intuitive, the flow made sense, the large range of different interaction types was refreshing.

This looked great on mobile phones with no adjustments needed.

Provides real-time analytics making results instantaneous.

I like how user friendly SurveyLegend is as I can make my own surveys.

I enjoyed that it made data collection easier.

bachelor

I loved the intuitive user interface and the myriad of customization options available, which allowed me to create unique and engaging surveys in no time.

Administrative 

This platform has allowed us to engage with our customers on a candid and matter of fact level to receive authentic reporting of our specific performances.

Applications Trainer

I need my surveys to differentiate between skills levels of those taking them and skip logic allows them to skip past questions that don't apply to them or to answer specific questions based on previous answers.

SurveyLegend vs XM for Customer Experience Comparison (2026)

SurveyLegend

XM for Customer Experience

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives