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Customer Frontlines Logo
Customer Frontlines

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Customer experience management (CXM) platform

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(13)

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Customer Frontlines Pricing, Features, Reviews and Alternatives

Customer Frontlines product overview

Price starts from

1500

Per year

What is Customer Frontlines?

Qualtrics CustomerXM is a customer experience management (CXM) platform designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. Key features include personalized consumer insights, trend analysis, online reputation management, and behavior-based predictions.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat
FAQs/Forum
24/7 (Live rep)

Training options

Live Online
Webinars
Videos
In Person
Documentation

Customer Frontlines pricing information

Value for money

4.5

/5

248

Starting from

1500

Per year

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Customer Frontlines features

Functionality

4.5

/5

248

Total features

143

13 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
Activity Dashboard
Alerts/Notifications
API
Reporting & Statistics
Data Import/Export
Customizable Templates

Functionality contenders

Customer Frontlines users reviews

Overall Rating

4.7

/5

248

Positive reviews

95

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.97/10
Rating distribution

5

4

3

2

1

177

58

11

1

1

Pros
Our experience has been great. They were great to work with during our implementation and are always willing to work with us on a project or if we have questions.
Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).
Simple to quickly get the hang of and with excellent functionality ensures business users (and everyone else for that matter) that they have access to a great product enabling survey feedback.
Cons
Inability to drag and drop items in multiple choice formatted questions. Restrictions on piping in text from certain question types, e.g. drill down.
The problem: what they called "flexible" and "adaptable" really meant that I had to build everything on my own dashboard ... and these aren't exactly intuitive platforms for the non-expert.
Some of the features with text IQ is a little confusing.

Overall rating contenders

CG
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Ciara G.

President

Nonprofit Organization Management, 11-50 employees

Review source

Overall Rating

Where Forms and Date Collections Meet

Reviewed 3 years ago

Transcript

Ciara G: Hi, my name is Ciara. I am a fundraising consultant, and I give Qualtrics XM five stars. For...

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Babu R.

Business Analyst

Financial Services, 1,001-5,000 employees

Review source

Overall Rating

Qualtrics for Surveys

Reviewed 4 years ago

Transcript

Babu R.: Hi, my name is Babu. I'm a senior business analyst. I am in the financial industry. I give Qualtrics...

AR
AvatarImg

Verified reviewer

Telecommunications,

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Highly flexible and adaptable platform, backed by strong support

Reviewed 6 years ago

- Solid support - Flexible and adaptable - Strong integration with CRM (Salesforce)

Pros

- We get very quick responses and solid support from the Qualtrics team - The platform is quite flexible and adaptable to our needs - We have a lot of control over much of the platform, which enables us to respond quickly when required - It integrates extremely well with our CRM (Salesforce)

Cons

Some expected features isn't available (yet) e.g. ability to use customised "from" field for emails but I can imagine more featuresets will be added as Qualtrics continue to grow

RP
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Ramya P.

Research, 11-50 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Secure survey management platform

Reviewed 3 years ago

We conduct trainings for journalists and use Qualtrics to get anonymized feedback and suggestions and to conduct pre-test, post-test and follow-up surveys. For this, multi-modal administration is important- including through emails and through personal messages. Qualtrics lets you track this infomration.

Pros

-Data presentation- visuals, reports, spreadsheet -Personalized and blinded survey links -Automated features to send survey timed reminders through different channels -Automated features to customize and send Thank you notes.

Cons

Pricey- We use it through institutional license.

RS
AvatarImg

Rajan S.

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I have been using qualtrics for a year now. I am a happy customer. It has a unique appeal.

Reviewed 7 years ago
Pros

Flexibility. "Multiple choice" or "Matrix", everything works perfect. I also like the "Rich content editor" for editing the content. Another cool thing is you can add your own pictures if you so wish. My best application is the "side-by-side' table. It is awesome and saves a lot of space.

Cons

I wish it could support more editable diagrams. For example, I wanted to put an actual "Euroqol thermometer", a vertical thermometer-like scale from 0 to 100 to capture patient's/customer's well-being but I couldn't. I had to be content with a horizontal 'slider' that looks pretty but it does not fulfill the requirement of a standard survey where the actual picture is expected. In addition, I wish it would be possible to have a tick mark for a single choice apart from the awesome looking choice of radio buttons. But I think there is always a trade-off involved in the life as well as in the surveys.

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Kenneth H.

Research, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Good for low-medium complexity surveys

Reviewed 2 years ago

Overall it's been a very good experience. Easy to pick up and doesn't take very long to master it.

Pros

It's very easy to learn and master. There is good online help available and a lot of user groups.

Cons

I wish it was more customizable. I feel "stuck" in many ways having to use it in a certain way.

AR
AvatarImg

Verified reviewer

Higher Education, 5,001-10,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Student Researcher Feels Supported

Reviewed 5 years ago
Pros

Qualtrics has a nice interface and many different features that I do not realize I need or want until I need or want them. For example, Qualtrics has the simple ability to link surveys through strings, can help eliminate ineligible people from the survey and has various formats for export data. The questionnaire library is extremely helpful for me to find questions I created that I want to use repeatedly or common questions like sociodemographics. The various question types give me the flexibility to try different displays.

Cons

I am limited in some design elements. This may be partially due to my university's branding. I have not figured out how to control formatting from a master control so sometimes correcting different fonts and font sizes can be painstaking.

Customer Frontlines FAQs

Q. What type of pricing plans does Customer Frontlines offer?

Customer Frontlines has the following pricing plans:
Starting from: $1500.00/year
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Customer Frontlines?

Customer Frontlines has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Customer Frontlines support?

Customer Frontlines supports the following languages:
Chinese (Simplified), Chinese (Traditional), Dutch, English, Finnish, French, German, Irish, Italian, Japanese, Korean, Spanish


Q. Does Customer Frontlines support mobile devices?

Customer Frontlines supports the following devices:
Android, iPad, iPhone


Q. Does Customer Frontlines offer an API?

Yes, Customer Frontlines has an API available for use.


Q. What other apps does Customer Frontlines integrate with?

Customer Frontlines integrates with the following applications:
Tray.io, Make, Jira, Annex Cloud Loyalty Experience Platform, SessionCam, DataGrail, Kantata, Tango, Zapier, FullStory, Tethr, Glassbox, Medallia Agent Connect, Fuel Cycle, Reputation, Grade.us, Freshdesk, Adobe Analytics, Salesforce Sales Cloud, Pendo, Slack, Tremendous, Tableau, LogRocket, Xoxoday, Chattermill, ServiceNow, Dynamics 365 Business Central, ClickTale, Quantum Metric, UserTesting, Marketo Engage, SocketLabs, ReviewTrackers, Zendesk Suite


Q. What level of support does Customer Frontlines offer?

Customer Frontlines offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep)

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