TrueReview vs rater8

Trustpilot

Birdeye

Podium

Thryv

Reputation

SocialClimb

Compare TrueReview and rater8 based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale.

A customer review management tool that brings businesses and consumers together through reviews.

Podium is an AI-powered platform that helps businesses manage and convert leads. The platform is designed for a range of industries, such as automotive, healthcare, home services, and retail. It includes a virtual assistant that can drive leads, schedule appointments, and market the business. The system consolidates leads from various channels, including phone calls, text messages, website forms, and third-party sources, into a unified AI-powered inbox.

TrueReview is an easy-to-use, all-in-one tool that helps businesses quickly collect, manage, and respond to customer feedback.

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Notifications

Automated Responses

Brand Management

Campaign Management

Commenting/Notes

Communication Management

Customer Experience Management

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Email Management

Email Reminders

Engagement Tracking

Feedback Management

Keyword Tracking

Media Monitoring

Monitoring

Multi-Channel Campaigns

Multi-Location

Negative Feedback Management

Performance Metrics

Predictive Analytics

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Reminders

Reporting & Statistics

Reporting/Analytics

Response Management

Review Badge Management

Review Monitoring

Review Notification

Review Request

Review Sharing

Scoring

Search/Filter

Sentiment Analysis

SMS Messaging

Social Media Integration

Social Promotion

Social Sharing

Survey/Poll Management

Surveys & Feedback

Template Management

Third-Party Integrations

Visual Analytics

Website Integration

Widgets

TrueReview

Web-based

Accounting Manager

The tech support was great when I needed help. The program is very easy to use, which is always great.

Manager

I like the screening process where you have a chance to resolve a problem before a person negatively critiques you. I also like to easy format and AI option for responses.

Owner

We have been using this for quite some time and have great success with the amount of reviews that we have been getting.

Attorney

The customer service is very good. They respond promptly and are always willing to help.

president

Positive reviews help my business to grow and is pretty user friendly.

It helps me do all the work with so much to do in my business this is such a helpful tool.

Sales and Marketing Manager

We are enjoying the user-friendly experience, and the price for the package we chose is very competitive.

Incredibly easy to integrate with square using zapier. It was a huge win for my project.

Weight Loss Specialist

Overall I'm satisfied with true review in the ability to have customers write reviews.

We were fortunate to find TrueReview, had a intro call with [sensitive content hidden] to learn about their process and enrolled in their free trial. The interface is simple and user friendly.

VP Sales  Marketing

I have had 2 google meets where they offered amazing service. Another big plus is the value of the money to enhance your marketing.

IT Sales Admin

I like the ease of use and how simple it is to send review requests and respond to reviews.

The user experience for our customers. Very clean and easy to digest which I believe results in more review conversations.

owner

True Review is easy to integrate into your business. Capturing reviews are essential.

People are much more likely to leave a bad review and rarely take the time to leave a good review on their own. This is detrimental for a small business.

Marketing Manager

Currently that is no longer saved/auto populated.

The only con I would say is that there's no custom monthly plan for the amount of reviews sent out.

Real Estate Professional 

Limited features - whisked I could manage reviews as far as which ones gets sent to Google etc.

TrueReview screenshot: Effortlessly manage your reviews with an intuitive dashboard that provides a live feed of reviews from Google, Facebook, and TrueReview. Respond to reviews directly from the dashboard to stay engaged with your customers.

TrueReview screenshot: Track review trends, monitor ratings, manage customer feedback and gain valuable insights to improve your online reputation.

TrueReview screenshot: Boost your Google Listing ranking by responding to reviews in seconds with TrueReview’s powerful AI review response generator.

TrueReview screenshot: Convert your best reviews into striking visual posts. Customize fonts, colors, and layouts to match your brand and make testimonials stand out with our newest feature, Social Review Post Generator!

TrueReview screenshot: Manage reviews and performance for multiple locations across platforms from one centralized dashboard. Easily get a snapshot of each location’s online performance at a glance and see which teammates are assigned to specific locations.

TrueReview screenshot: Unique contact types and customization options give TrueReview customers an edge over other review request methods.

TrueReview screenshot: Collaborate with your team by inviting them to specific locations with limited access or as admins. Let teammates send review requests, and easily track their requests, engagement, and overall experience.

TrueReview screenshot: Get a clear view of how your customers respond to review requests with detailed interaction statuses, satisfaction scores, survey results, and direct customer feedback.

Freelancers

Large Enterprises

Mid Size Business

Small Business

SocialClimb's platform helps doctors, medical practices, and hospital service lines grow their business by taking charge of their online presence, sending ads targeted to the right patients, and measuring marketing campaign patient acquisition costs.

Thryv is an all-in-one, cloud-based management platform specifically designed for small businesses. Thryv integrates contact management, CRM, text (SMS) and email marketing, online listings and reputation management, online appointment booking, social media scheduling, payment processing, and more.

Reputation is a reputation management solution, that helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation.

rater8 is the industry's leading reputation management solution, designed to help healthcare organizations effortlessly cultivate patient reviews, collect feedback, and drive practice improvement.

HIPAA Compliant

Patient Engagement

Real-Time Monitoring

SEO Management

Workflow Management

rater8

General Manager

Super easy integration, friendly and helpful onboarding and customer experience staff, and knowledgeable guidance on recommendations for our reputation management strategy.

Administrative Assistant

It's easy to use, and our account manager, [SENSITIVE CONTENT], is always on it. We have had such a wonderful experience with this interface and would absolutely recommend.

Director of Marketing

Their quarterly support calls are organized and essential to helping me understand all the moving parts of Rater8 and their best practice recommendations are always welcome.

Physician

Rater8 has been fantastic in helping me learn from patients n and I can improve my practice.

Administrator

The customer support and education online reputation is wonderful. We took a conservative approach to year 1 and are excited to advance a bit more in year 2.

Rater8 offers excellent support. When I have a question or suggestion for product development they are always very helpful and some of those wish list items are now features.

Clinic Manager 

The software is very user friendly. The reports are easy to read and the customization options are great.

Sales Manager

My team and I love the easily accessible dashboard, the low rating alerts and their willingness to always listen to any and all suggestions we present.

EMR Project Manager

We liked how in depth the analysis of profile management and review tracking was from the very start. As we have worked with Rater8, we have found that the customer service is excellent.

It has been a great investment and the impact has been significant compared to other programs.

Administrator 

One of the best things about this software was the ease of integration.

Practice Administrator

Ease of use, price, customer support, quarterly check-in calls. The company gives us great ideas on how to improve our on-line presence.

Marketing Director

I've appreciated how well designed it is, the quick responsiveness when running reports, the options for seeing numerous data sets, and the excellent support I've received from the Rater8 team.

Business Director

The terminology is a bit confusing at times and some of the KPIs require explanation that isn't intuitive.

We have not yet come across any features that we feel are missing; there are far more features than we think we would ever use and the list of updates sometimes gets a bit daunting.

Sometimes I forget to send the file over to Rate8, I try to send a week at a time.

Practice Manager

If there are times we have consistent negative feedback, we can address the issue internally, in a timely manner.

Review Manager 

RATER8 modified their product to fit our Dumpster rental business very  quickly and efficiently.

rater8 screenshot: rater8's centralized dashboard pulls in every review from each listing, so you can monitor and respond from one place.

rater8 screenshot: Understand your net promoter score, ratings distribution, benchmark analysis, and more with rater8's data visualizations.

rater8 screenshot: rater8's Verified Reviews listings appear in generative AI results and local search results, giving patients even more opportunities to find your providers.

TrueReview vs rater8 Comparison (2026)

TrueReview

rater8

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives