Bonterra Apricot vs Community CareLink

Salesforce Service Cloud

Noterro

Bonterra Penelope

Hivebrite

CaseWorthy

omniAuctions

Compare Bonterra Apricot and Community CareLink based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

Penelope by Athena Software is cloud-based case management software for human services and nonprofits. Ours is a secure and configurable client management system for social services with flexible reporting, smart forms, and a mobile client portal designed to improve the customer experience.

CaseWorthy is a scalable, purpose-built case management platform enabling community, human services, & government agencies to manage clients, complete intake, self-enrollment & service workflows, manage & send referrals, create & generate reports, manage individuals & groups agency-wide.

Bonterra Case Management is a solution for nonprofit organizations of any size that supports a secure case management database, along with a best practice library with forms and reports, a drag-and-drop form designer, volunteer and donor management tools, plus client tracking, and more.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Ad hoc Reporting

Administrative Reporting

Alerts/Escalation

Alerts/Notifications

Appointment Management

Assessment Management

Attendance Management

Calendar Management

Case Management

Case Notes

Client Management

Client Portal

Collaboration Tools

Communication Management

Compliance Management

Contact Database

Contact Management

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard Creation

Data Collection

Data Import/Export

Document Management

Document Storage

Document Templates

Drag & Drop

Electronic Signature

Email Alerts

Event Scheduling

For Nonprofits

Forms Management

Goal Setting/Tracking

HIPAA Compliant

Member Database

Mobile Access

Multi-Location

Program Management

Progress Reports

Progress Tracking

Real-Time Analytics

Real-Time Reporting

Records Management

Referral Management

Referral Tracking

Registration Management

Reminders

Reporting & Statistics

Reporting/Analytics

Role-Based Permissions

Scheduling

Self Service Portal

SSL Security

Task Management

Task Scheduling

Time Tracking

Training Management

Volunteer Management

Workflow Management

Bonterra Apricot

Android

Web-based

Windows

iPad

iPhone

Director of Operations

It has been a pleasure working with Apricot. If you are a small organization moving from Access or Excel, this is an affordable good first step.

Director

Kudos to Apricot for designing a system that is flexible, powerful, and affordable.

National Project Coordinator

Having the capability to build graphics and bulletins on the fly is great for communicating importance/ sense of urgency with the data and goals.

Crisis Speicialist

I like that it is user friendly and it's very easy to find what you are looking for.

Easy to use and very friendly, great application and integrates well with other applications.

Director of Quality Improvement

We have received great customer service from our Advanced Support Consultant. I like that we can make changes to forms and implement new processes on our own.

Case Manager

New features: ability to sort services by date, type of service—so helpful. M very glad this was added.

Executive Director

I have also filed a complaint with the Texas Attorney General's office with this information. The price of this platform is very high considering there is no support.

Customer Service is amazing. Chat Help informative and available.

Shelter Manager

It was bad about not saving material and you had to put the same information in multiple times. It would freeze up a lot.

Work Incentives Coordinator

I like the ease of use and it is easy to learn.

Director of Client Services 

Customer Service is excellent through Manage services. They are always willing to make my problem so much better.

Director of Collective Impact

Easy built-in reporting interface, and really responsive tech support.

Although frustrating, this was digestible and perhaps the transition would work itself out. We recently learned that this isn't the only problem.

Program Manager

Hopefully in the near future we will see some AI integration.

Social Worker

At this point we continued to attempt to back out of our contract to no avail.

Operations Manager

We regularly experience glitches for no reason.

As it turns out, Social Solutions has now quadrupled its pricing model and so a system that used to cost about $6000 under CTK is now well over $20,000 under Social Solutions.

Bonterra Apricot screenshot: My Workspace in Apricot

Bonterra Apricot screenshot: Apricot Dashboard

Bonterra Apricot screenshot: Apricot Connect

Bonterra Apricot screenshot: Apricot Participant Profile

Bonterra Apricot screenshot: Apricot Schedule

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Everything you need to run a better practice. Practice management software that offers charting, scheduling, billing, payments & more.  Installable PWA on iOS and Android devices.

omniAuctions is an online auction platform designed to build and grow any type of auction site and full marketplace with no monthly fees.  omniAuction is a full-featured solution enabling anyone to set up and manage online auctions, take bids, complete payments and manage inventory.

Hivebrite is an all-in-one community management and engagement platform that helps you build brand engagement and opportunities for your private community. It is easy to set up and fully branded to match your colors.

Streamline care coordination with Community CareLink. Track outcomes, streamline reporting, and improve efficiency. Book a demo today!

Appointment Scheduling

Bed Management

Billing & Invoicing

Care Plan Management

Case List Management

Certification & Licensing

Child Welfare Management

Claims Management

Clinical Assessment Tool

Coding Assistance

Compliance Tracking

Confirmations/Reminders

Customizable Branding

EHR/EMR Integration

Electronic Payments

Employee Management

EMR/EHR

For Group Therapy

For Mental/Behavioral Health

For Substance Abuse Therapy

Fund Accounting

Grant Management

Group Notes

Initial Assessments

Intake Management

Invoice Management

Medical Billing

Medical History Records

Medication Management

Multi-Factor Authentication

Outcome Assessment Tools

Patient Intake

Patient Management

Patient Portal

Patient Records Management

Practice Management

Progress Notes

Project Time Tracking

Secure Messaging

SMS Messaging

Survey/Poll Management

Surveys & Feedback

Team Notes

Template Management

Therapy Notes

Community CareLink

Billing and Credentialing Coordinator

We are learning and growing together. It seems like there are great things in the work and if in the end we are stronger and better, they are stronger and better; then it's a win-win.

Being able to seamlessly coordinate with other organizations is also extremely helpful and knowing communications are HIPPA compliment and secure is great.

Outreach Worker 

Super effective and Easy to use. The staff is fantastic, and they are always asking us if we need any assistance.

Social worker

The staff was super helpful in getting us started and acclimated to the software. It was very easy to maneuver and not overwhelming.

Director of Programs and Services 

They are friendly, kind and a joy to work with. They feel like part of our team.

Family Support Therapist

Community Care Link has successfully provided a way for Amethyst Place to securely and appropriately document every service we provide to clients.

If we ever had an issue the team was quick to respond and help us immediately. I am so happy we picked this software over the other options.

Clinical Director and Therapist

What I like most about Community CareLink is the ability to complete all documentation in one system.

I appreciate the small/large company they are and are growing into.

Senior Director Recovery and Support Services

The automatic timeouts are sometimes frustrating.

VP - Assistant Executive Director

Overall our agency's experience with CCL was extremely positive. The staff is knowledgeable and experienced, and the system is easy to use for even the most entry level of users.

Clinical Director

There are also issues with the program intermittently crashing for some users and then no resolution because the problem "cannot be duplicated" or is not reported by other users.

Bonterra Apricot vs Community CareLink Comparison (2026)

Bonterra Apricot

Community CareLink

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives