CharityTracker vs Bonterra Apricot

Salesforce Service Cloud

Bonterra Penelope

NewOrg

CaseWorthy

CharityEngine

ECINS

Compare CharityTracker and Bonterra Apricot based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

ECINS (Empowering Communities with Integrated Network Systems) is the world’s most collaborative case management system. Purpose-built, cloud-based and highly secure, ECINS is used worldwide to improve the lives of vulnerable people and empower the human services practitioners who serve them.

NewOrg provides cloud-based information management solutions for non-profit organizations, supporting volunteer scheduling, fundraising, donation management and more.

CharityEngine all-in-one CRM is designed to grow & scale Nonprofits of all sizes. Get the best-in-breed tech, integration & features; Online donation, peer-to-peer, email marketing, direct mail, events, recurring gifts, memberships, grants, user center, PCI-certified payment processing & more.

An affordable (starts at $20/mo), cloud-based case management CRM that lets you focus on your clients to measure real-world impact, not just data. Meet CharityTracker, the approachable and affordable CRM solution for data management and community collaboration

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Ad hoc Reporting

Administrative Reporting

Alerts/Escalation

Alerts/Notifications

Appointment Management

Assessment Management

Attendance Management

Bed Management

Calendar Management

Care Plan Management

Case List Management

Case Management

Case Notes

Charting

Child Welfare Management

Client Management

Client Portal

Clinical Assessment Tool

Collaboration Tools

Communication Management

Compliance Management

Contact Database

Contact Management

Customizable Fields

Customizable Forms

Customizable Reports

Dashboard Creation

Data Collection

Data Import/Export

Document Management

Document Storage

Document Templates

Donor Management

Electronic Signature

Email Alerts

Employee Management

For Nonprofits

For Religious Organizations

Forms Management

Fundraising Management

Goal Setting/Tracking

Graphical Data Presentation

Group Notes

HIPAA Compliant

Intake Management

Inventory Tracking

Medical History Records

Member Communication

Member Database

Membership Management

Mobile Access

Multi-Factor Authentication

Multi-Location

Online Calendar

Patient Intake

Patient Management

Patient Records Management

Program Management

Progress Notes

Progress Reports

Progress Tracking

Project Time Tracking

Real-Time Analytics

Real-Time Data

Real-Time Reporting

Records Management

Referral Management

Referral Tracking

Reminders

Reporting & Statistics

Reporting/Analytics

Role-Based Permissions

Scheduling

Search/Filter

Self Service Portal

SMS Messaging

Survey/Poll Management

Surveys & Feedback

Task Management

Task Scheduling

Team Notes

Third-Party Integrations

Time Tracking

Training Management

Treatment Planning

Volunteer Management

Wait List Management

Workflow Management

CharityTracker

Linux

Web-based

Windows

Director

Charity Tracker has been a great asset to our non profit organization. I have recommended it to other facilities with similar programs.

Volunteer

I like the barcode scanner component, it makes it really easy to find clients. I also like the way it integrates with all of the other charities in the community and helps us coordinate.

Executive Director

It is easy to navigate and look up client information. Also love that we can have as many users on it as we need since we have a lot of volunteers that help with different aspects.

Director of Volunteer Engagement

I like the ability to be able to track my events, the mobile access, and the ease of use and functionality.

Management assistant 

I really like how affordable to use it and it is very user friendly.

Managing Member

Overall, it is a great product for donor database, and can really help the efficiency of the organization.

Administrative Staff Assistant

CharityTracker was very easy for me to use and is very handy to have when I need to look up resources for others. The Support Team is the greatest.

One great thing is we can edit the patrons information easily. It connects with other like charity organizations in our area.

Secretary  

It made the donation site my company situp go so smooth and easy. They want to help assist people in paying their bills.

Automotive Technician

The organization has been able to help hundreds of families and been able to know which families have already been assisted and who we need to help next.

Clinic Director

Very well organized with a clean and easy-to-learn user interface. Helps our collaboration with partner facilities co-managing clients/patients.

Director of Program Operations

Great Software and the Awesome Price is a BONUS.

Assistant Director of Advancement

Some of the features are blurry and look oldschool.

Business Owner

I am a mobile connoisseur and primary use a phone for most things. It is very annoying scrolling and resizing pages to read each part.

Overal Charity Tracker is a really good product for low budgets.

Director of Victim Services

No- I think we get what we need out of the software.

Technical Product Manager

Once in a while the search will start acting up in strange ways. Sometimes the search won't have things pop up even though it should.

Volunteer Coordinator

I would say I wish others in the community jumped on board. I have seen the needs of others posted on the boards and I'm able to put a word out as well.

CharityTracker screenshot: Client's Case View

CharityTracker screenshot: Dashboard/Bulletin Board

CharityTracker screenshot: Barcode Scanning ID's

CharityTracker screenshot: Reporting Tools

CharityTracker screenshot: Measure Outcomes

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

Penelope by Athena Software is cloud-based case management software for human services and nonprofits. Ours is a secure and configurable client management system for social services with flexible reporting, smart forms, and a mobile client portal designed to improve the customer experience.

CaseWorthy is a scalable, purpose-built case management platform enabling community, human services, & government agencies to manage clients, complete intake, self-enrollment & service workflows, manage & send referrals, create & generate reports, manage individuals & groups agency-wide.

Bonterra Case Management is a solution for nonprofit organizations of any size that supports a secure case management database, along with a best practice library with forms and reports, a drag-and-drop form designer, volunteer and donor management tools, plus client tracking, and more.

Customizable Templates

Drag & Drop

Event Scheduling

Registration Management

SSL Security

Bonterra Apricot

Android

iPad

iPhone

Director of Operations

It has been a pleasure working with Apricot. If you are a small organization moving from Access or Excel, this is an affordable good first step.

Kudos to Apricot for designing a system that is flexible, powerful, and affordable.

National Project Coordinator

Having the capability to build graphics and bulletins on the fly is great for communicating importance/ sense of urgency with the data and goals.

Crisis Speicialist

I like that it is user friendly and it's very easy to find what you are looking for.

Easy to use and very friendly, great application and integrates well with other applications.

Director of Quality Improvement

We have received great customer service from our Advanced Support Consultant. I like that we can make changes to forms and implement new processes on our own.

Case Manager

New features: ability to sort services by date, type of service—so helpful. M very glad this was added.

I have also filed a complaint with the Texas Attorney General's office with this information. The price of this platform is very high considering there is no support.

Customer Service is amazing. Chat Help informative and available.

Shelter Manager

It was bad about not saving material and you had to put the same information in multiple times. It would freeze up a lot.

Work Incentives Coordinator

I like the ease of use and it is easy to learn.

Director of Client Services 

Customer Service is excellent through Manage services. They are always willing to make my problem so much better.

Director of Collective Impact

Easy built-in reporting interface, and really responsive tech support.

Although frustrating, this was digestible and perhaps the transition would work itself out. We recently learned that this isn't the only problem.

Program Manager

Hopefully in the near future we will see some AI integration.

Social Worker

At this point we continued to attempt to back out of our contract to no avail.

Operations Manager

We regularly experience glitches for no reason.

As it turns out, Social Solutions has now quadrupled its pricing model and so a system that used to cost about $6000 under CTK is now well over $20,000 under Social Solutions.

CharityTracker vs Bonterra Apricot Comparison (2026)

CharityTracker

Bonterra Apricot

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives