App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

CharityTracker Logo
CharityTracker

Affordable, Cloud-Based, Case Management Software

visit website

CharityTracker Pricing, Features, Reviews and Alternatives

CharityTracker product overview

Price starts from

20

/user

Per month

What is CharityTracker?

CharityTracker is an online service that connects charitable organizations within a community, allowing them to communicate in real time & track client records.

Key benefits of using CharityTracker

  • Organizations can print and use ID cards, and rapidly open a case to add assistance records with a scan.

  • CharityTracker includes a listing of all agencies and their agents in a network within the agency directory.

  • Administrators can control who has access to certain cases and reports with permissions management.

  • Post area-wide bulletins for everyone in the network.

  • HIPAA compliant
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat

    Training options

    Documentation
    In Person
    Webinars
    Live Online
    Videos

    CharityTracker pricing information

    Value for money

    4.6

    /5

    1K

    Starting from

    20

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    CharityTracker features

    Functionality

    4.4

    /5

    1K

    Total features

    49

    7 categories

    Most valued features by users

    Reporting & Statistics
    Activity Dashboard
    Data Import/Export
    Alerts/Notifications
    Contact Management
    Contact Database
    Customizable Reports
    Customizable Fields

    Functionality contenders

    CharityTracker users reviews

    Overall Rating

    4.5

    /5

    1K

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.01/10
    Rating distribution

    5

    4

    3

    2

    1

    615

    334

    62

    8

    2

    Pros
    Charity Tracker has been a great asset to our non profit organization. I have recommended it to other facilities with similar programs.

    MS

    Mendy S.

    I like the barcode scanner component, it makes it really easy to find clients. I also like the way it integrates with all of the other charities in the community and helps us coordinate.

    LS

    Lani S.

    I like the ability to be able to track my events, the mobile access, and the ease of use and functionality.

    LH

    Liz H.

    Cons
    Some of the features are blurry and look oldschool.

    ML

    Mary L.

    I am a mobile connoisseur and primary use a phone for most things. It is very annoying scrolling and resizing pages to read each part.

    AR

    Anonymous Reviewer

    No- I think we get what we need out of the software.

    DT

    DeAnna T.

    Overall rating contenders

    Overall Rating

    Charity Tracker Review

    Reviewed 2 years ago

    Transcript

    Elizabeth D.: I'm Liz. I'm an executive director at a free clinic for the uninsured. I give CharityTracker...

    AvatarImg
    AvatarImg

    Monte C.

    CEO

    Civic & Social Organization, 51-200 employees

    Review source

    Overall Rating

    Fundraising Fudamental

    Reviewed a year ago

    Transcript

    Monte: Hello. My name is Monte. I'm a CEO. I've used CharityTracker and I'll give it a review of four...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    An Awesome Resource Network

    Reviewed 4 years ago

    CharityTracker is a shared database of client assistance, its a way to communitycate with other assistance agencies, its a way to set client goals and work on them together to track and schieev shared outcomes. Its also the tool to use to track outcomes for a Getting Ahead in a just gettin' by world program, with it's own module customized to match the assessment and turn out progress reports, stability scores and Return on Investment.

    Pros

    Navigation of the software is as easy as navagating a common webpage. History of modifications eliminates the chance that another agency might update (and loose) an address or phone number that you need. The Alert system is very helpful for quickly communicationg to other agencies.

    Cons

    That every agency in the whole community isnt using it!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    CT Occasional user

    Reviewed 3 years ago

    We extract monthly information from CT to keep track of the number of clients we are seeing on a monthly basis and to share with board members and other community members. I have someone else pulling that information for me and would like to see more options for creating reports that are easy to read.

    Pros

    I like the fact that the software is very easy to use and understand. We currently use two versions of the software to keep track of our own information but also link into other available resources in the community. Customization of the software for our own needs is also a great advantage of using CT.

    Cons

    As an administrator of our own version of Charity Tracker, it can be a bit confusing trying to navigate the different programs to find the information I am looking for. This may be a matter of more training to work with the program more effectively.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    If you want to make the most out of your contribution, this software is an absolute must!

    Reviewed a month ago

    Before I make a contribution of any size, I turn to Charity Tracker to make sure that my investment is well spent, which makes this software invaluable!!!

    Pros

    The software provides a real time picture of how contributions are allocated. Their information is real, raw, and absolutely necessary, especially when considering the state of the economy and that most people are not giving out of abundance.

    Cons

    What’s not to like. The nonprofit sector, and charitable contributions at large have limited oversight, which makes them vulnerable to misappropriation. This software provides the donor with detailed, truthful information, and thereby stretching the efficiency and impact of the individual contribution.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Lack of training was the challenge we faced and are still dealing with nine months later.

    Reviewed 5 years ago

    Ability to run reports, for individual agencies or for the entire CoC has been vital. NOTE: As far as the questions about our industry. We are an agency who serve both the vulnerable and homeless in our community and we serve as the lead agency for homelessness for the county. You industry list does not have a social services category.

    Pros

    Ability to view and cancel gives new users confidence to 'look' through the system. For folks that only have to input new and/or update data, the users feel confident because the software is not written in 'computerese'. Although I cannot get all the reports that I want as an administrator, the system has a large a variety of reporting options.

    Cons

    The lack of auto-population affords more opportunities for mistakes/keystroke errors. There are nuances to every software and because we did not have adequate training there has been too much 'learning on the job' when we are dealing with reports and data that impact grant requirements. There is verbiage that is confusing and used in different ways i.e. 'Show Assessments' in Projects versus 'Assessments' and Services/Assistance/Categories (with all three overlapping/conflicting when using). There are categories that have to be reflected under and agency's services which are (either one or both) used when you want to request or input an Assistance.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    CharityTracker is a must for any organization that needs client management.

    Reviewed 4 months ago

    I really appreciate above anything else, the excellent customer service that we receive. If I have an issue or question, it's answered immediately by a team that is located in the United States, who is very pleasant and helpful!

    Pros

    Because CharityTracker is an online platform, it was the perfect fit for our business model. The ease of use, and ability to allow our remote staff to work from anywhere was our first priority for we were remote prior to the pandemic. Also, when their "pro" features were launched, that made it even better. The pro version includes a text feature that allows us to communicate with all of our clients with just a push of a button. We simply type the message that we need to send, or reminders, etc.. and send it out. For our clients who have landlines, the message will be read to them. lt's really amazing.

    Cons

    In the future, I'd love to see a cleaner layout and maybe just a little bit more intuitive, but this doesn't take away from how great it is.

    CharityTracker FAQs and common questions

    Q. What type of pricing plans does CharityTracker offer?

    CharityTracker has the following pricing plans:
    Starting from: $20.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of CharityTracker?

    CharityTracker has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does CharityTracker support?

    CharityTracker supports the following languages:
    English


    Q. Does CharityTracker offer an API?

    No, CharityTracker does not have an API available.


    Q. What level of support does CharityTracker offer?

    CharityTracker offers the following support options:
    FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

    Common CharityTracker comparisons

    CharityTracker logo
    Exponent Case Management logo
    CharityTrackervsExponent Case Management
    CharityTracker logo
    Notehouse logo
    CharityTrackervsNotehouse
    CharityTracker logo
    CaseWorthy logo
    CharityTrackervsCaseWorthy
    CharityTracker logo
    Penelope logo
    CharityTrackervsPenelope
    CharityTracker logo
    AidHound logo
    CharityTrackervsAidHound

    Related categories