BuildOps vs XOi

FieldPulse

ServiceTitan

Jobber

FieldPulse is a cloud-based field service management software designed for service contractors that helps manage business operations and workflows, including customer management, scheduling, project management, estimates and invoices, timesheets, customer portals, and more.

ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond.

Jobber is field service management software that helps home service businesses stay organized and deliver great customer experiences. With AI tools like Jobber Copilot and automated marketing features, teams can manage more work while delivering five-star service.

Service Manager

We could use more attention and support as our customer support person is very very busy.

Dispatcher

I also think it's lacking like a reminder pop up or like quick reference for customers

Cost Accountant

The customer service and support staff are amazing. When we were getting it implemented we had someone meet with us 2-3 times a week to help get it set up and then moved to once a week.

Office Manager

Customer service is quick to respond and very helpful in getting problems resolved during the implementation.

BuildOps is a cloud and mobile-based software for commercial service contractors that assists with dispatching, workflow management, quoting, invoicing, service agreements creation, projects management, report generation, and more.

Accounting

Accounting Integration

Alerts/Notifications

Asset Tracking

Automated Scheduling

Availability Management

Billing & Invoicing

Calendar Management

Client Tracking

Contact Database

Contact Management

Customer Database

Customer History

Customer Management

Customizable Forms

Customizable Reports

Dispatch Management

Drag & Drop

Electronic Signature

Equipment Maintenance

Equipment Tracking

File Storage

For AEC Industry

For Commercial and/or Industrial Electrical Contractors

For HVAC Companies

For Plumbing Industry

Inventory Control

Inventory Management

Invoice Management

Job Costing

Job Management

Job Scheduling

Job Tracking

Lead Management

Location Tracking

Maintenance Scheduling

Mobile Access

Mobile App

Mobile Signature Capture

Online Time Clock

Preventive Maintenance

Projections

Project Planning

Project Scheduling

Quotes/Estimates

Real-Time Data

Real-Time Updates

Recurring Appointments

Reporting & Statistics

Rescheduling

Routing

Scheduling

Service History

Task Scheduling

Technician Management

Time Tracking

Work Order Creation

Work Order Management

By industry, BuildOps reviewers are most commonly professionals in construction (56%). The most frequent use case for BuildOps cited by reviewers is HVAC (50% of reviewers).

Users and use cases

The BuildOps integration most frequently cited by reviewers is QuickBooks Online, an accounting product rated 4.6 out of 5 for its integration with BuildOps.

Integrations

BuildOps is an HVAC solution with key features that include dispatch management, mobile access, scheduling, customer database, service history tracking, billing and invoicing, and more.

BuildOps

Web-based

iPhone

Android

iPad

Windows

Linux

Chromebook

FieldEdge

ServiceTrade

Service Fusion

Procore

ServiceM8

Smart Service

Tradify

Frequent bugs and glitches

Right now the Forms function is buggy and not working for complex forms, I have a case with the engineering department at Bops, now.

Senior Accountant

Almost daily there is an issue with one thing or another and it takes forever to get the issue resolved.

60% of reviewers feel negative about BuildOps’ bugs and issues. Some users report frequent glitches, such as syncing errors, slow loading, and the need to clear cache to resolve problems. Reviewers indicate that software updates sometimes introduce new bugs, disrupting their workflow. They find it frustrating when common commands malfunction or when they cannot edit or delete entries as needed. Some reviewers say that technical issues can take several days to resolve, which impacts their productivity. Users think these recurring problems make the system less reliable for daily business operations.

Supportive and responsive team

Project Manager/Estimator

It was a drastic change and the BuildOps team helped it happen smoothly from start to finish.

The team is very receptive to all suggestions and has even implemented some that we have put forth.

93% of reviewers feel positive about BuildOps’ team. Reviewers appreciate that the team is knowledgeable, approachable, and quick to respond to questions or issues. Some users say the support team is attentive during implementation and ongoing use, making transitions smoother. They find the team receptive to feedback and proactive in adding features based on customer suggestions. Some reviewers indicate that communication with the team is clear and helpful, and they value the team’s willingness to guide them through challenges. Users think having reliable support improves their overall experience and confidence in the product.

Intuitive and simple navigation

Administrator

I was shown how to use it one day and by the second day I could navigate the basic features.

Assistant Office Manager

It is a very straightforward and easy to use software system from the desktop website to the App.

90% of reviewers feel positive about BuildOps’ ease of use. Some users say the platform is intuitive, making it easy to learn and navigate for both tech-savvy and less experienced staff. Reviewers appreciate that information is easy to find, with features like a smart search bar and organized pages. They find the system straightforward for tracking jobs, managing documents, and collaborating across teams. Users think the simple interface reduces training time and allows them to focus on their work rather than struggling with the software. Some reviewers report that the user-friendly design streamlines daily operations.

Service Billing Administrator

From an administrative standpoint, it allows us to limit visibility and access appropriately across departments, which is important for financial and operational data integrity.

Business Analyst

The payments section is clear and easily useable by seeing all invoices for one customer and to keep track of the payment if a payment agreement is done with a customer. When we sent Live with BuildOps, it took me only a week to learn how to use it!

The ability to generate, proof, and distribute invoices efficiently has significantly improved our billing workflow.

Payment tracking is effective, and integration with credit card and EFT processing helps streamline collections.

Project Manager

I also think that you should create a self-service web page that allows users to submit a support ticket rather than having to use your phone center.  

Not being able to delete incorrect info, it has to be archived "in a sense" but that fills BuildOps with too much data

However, reconciliation between BuildOps and accounting systems can occasionally require extra attention to ensure totals align perfectly.

Maintenance Manager

BuildOps, could be a little more user friendly when inputting assets into the program, there is too much going back and forth and nothing that gives you an opportunity to copy.

Executive Assistant

There has been a few bugs with it for my techs and we have to clear cache way more often than I would expect to get things to work better again.

Vice President

I think the PR area is weaker and I wish the Purchasing module allowed you to pick the payment date or offered better terms.

accountant

Each month, we have to reconcile to determine which invoices were incorrectly charged sales tax despite being exempt.

Service and Construction Admin

The only change I would really like to see the ability to insert forms that technicians can fill out (inspection forms, safety talks, accident forms) as they don't usually have the time to stop by and pick up paper copies.

Controller

Poor experience, we gave up Click Up for this ineffective program which requires constant verification of the data it exported.

We have also increased our quoted repairs as the quote to job feature is seamless.

Service Coordinator

A major downfall we are running into is how our accounting software integrates with BuildOps.

Allows data tracking well beyond what I have used in the past.  

Department Head

Overall, BuildOps has been a valuable tool in improving efficiency, organization, and customer satisfaction across our business.

Currently, we have to manually subtract the receipts from the PO amount.

HVAC technician

It is great for capturing information and presenting a professional front to customers.

Book Keeping

Would be nice if it could have a bill reader to add costs to jobs

So far it has been amazing. As we continue to grow our company we are looking for ways to improve on the office and field side.  

sales and technology

need more crm functions - it is difficult to search a person or property

You can be frustrating at times when not having good connection or the app is locking up.

It didn't seem so complicated and I liked that. When you are on call you need it to create and move things along quickly.

Co-Founder, Chief Executive Officer and President

Waiting however for the first time, weeks to see the names of people who signed (happened only once).

We need a bi-directional flow between SAGE and BuildOps.

Overcomplication of service contracts and seeing pricing

Operations Manager

I only have one gripe that has been consistent - there are times during the day, usually in the morning, where it can take several seconds for a page to completely load, sometimes requiring a refresh of the page.

Feild Services Manager

I like that you can fix anything in the software like if one of our technicians forgets to do a service report than I can write it for them .

Problems with sync errors or no sync errors.  

One of the biggest improvements we’ve seen is in our invoicing efficiency.

Sales Admin

Sometimes it can lag, and customer support can be better.

I also like that I am able to bill immediately after a task is completed and not have to wait for the forms to make it to the office.

It helps to explain in layman's terms that is easy to understanding for the AP department.

Customer Service Coordinator

Sometimes I have to log out and back in to get it to work.

We are currently looking at developing Coast through BuildOps as well.

Director of Operations

They state they have known issues, often with certain platforms, but there is no urgency to resolve it.  

I would like to see an automation addition to that function though.

Our favorite thing about Buildops, is the ability to view everything we need, all in one spot.

General Manager

We had some hiccups getting information out of our previous software, but we were able to transfer the information in sections, which was helpful.  

Profitability is difficult to determine on contracts

Would recommend it to other contractors looking for a dependable field management platform.

Office Coordinator

We have multiple customers that will send us to the same property and we have to add the same property.

Support is quick to reply (sometimes less than 10 minutes and I've been answered! )

Financial Anlayst

This allows us to create wide overviews for a whole section of our business or narrow views to manage specific workflows. As I have only used BuildOps for a few months, I feel that I only have more to look forward to as I continue to explore its capabilities.

I like how buildops is easy to navigate through and nicely organized for me to use.

The seamless transition from starting a job -> purchasing parts -> assigning a technician - >  completing the job -> and billing, has saved us hours of busy work in the office and the technicians are really enjoying the ability to see what's up and coming in their week.

Bugs and Issues

Customer Support

Invoicing

Cost Tracking

Equipment History

Service Calls

Information Management

Data Management

Office Workflow

Small Business

Mid-size Business

Large Enterprises

XOi technology is built for the jobsite. The XOi app and reporting software are tools to help technicians complete their work with better efficiency and transparency, XOi offers streamlined workflows, instant access to knowledge, and revenue-generating insights.

BuildOps vs XOi Comparison (2026)

BuildOps

XOi

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives