Cin7 Omni vs TrueCommerce EDI Solutions

NetSuite

Fishbowl

SPS Commerce

Unleashed

TaxCloud

Aptean Food & Beverage ERP JustFood Edition

Compare Cin7 Omni and TrueCommerce EDI Solutions based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Sortly

Sortly is an easy inventory solution that helps businesses track and manage their inventory from any device, in any location.

Designed with simplicity and efficiency in mind, Fishbowl’s complete manufacturing and inventory management solution transforms the inventory process and uses automation to help growing businesses make strategic and precise decisions based on real-time data and cut costs.

NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

One cloud-based solution to manage stock in real-time over multiple channels. Cin7 integrates online and physical sales channels and stock locations and automates order management for fast, efficient fulfillment.

3PL Management

Access Controls/Permissions

Accounting

Accounting Integration

Accounts Receivable

Activity Dashboard

Alerts/Notifications

Application Management

Archiving & Retention

AS2 Capability

Backorder Management

Bank Reconciliation

Barcode Printing

Barcode Recognition

Barcode/Ticket Scanning

Barcoding/RFID

Billing & Invoicing

Bills of Material

Catalog Management

Channel Management

Check-in/Check-out

Commission Management

Contact Database

Content Management

Cost Tracking

Credit Card Processing

Customer Accounts

Customer Database

Customer History

Customer Management

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Customization

Database Support

Data Import/Export

Data Security

Data Synchronization

Data Transformation

Delivery Management

Demand Forecasting

Discount Management

Distribution Management

Drag & Drop

eCommerce Management

Electronic Payments

Email Management

Email Marketing

Exceptions Management

Financial Management

Financial Reporting

For B2B

Forecasting

For Retail

General Ledger

Gift Card Management

Import/Export Management

Integrated Business Operations

Inventory Auditing

Inventory Control

Inventory Management

Inventory Optimization

Inventory Replenishment

Inventory Tracking

Invoice Management

Item Management

Kitting

Labeling

Label Printing

Layaway Management

Loyalty Program

Mail Order

Manufacturing Inventory Management

Marketplace Integration

Merchandise Management

Mobile Access

Multi-Channel Management

Multi-Channel Marketing

Multi-Currency

Multi-Location

Multiple Format Support

Multi-Store

Offline Access

Order Entry

Order Fulfillment

Ordering Automation

Order Management

Order Processing

Order Tracking

Payment Processing

Point of Sale (POS)

Procurement Management

Product Identification

Project Management

Promotions Management

Purchase Order Management

Reviewers indicate Cin7 Omni offers broad features at a lower price than competitors, and some users report good cost-benefit for small businesses. However, some reviewers feel recent price hikes reduce value, and users report frustration with extra costs and limited feature delivery.

Value for money

The Cin7 Omni integrations most frequently cited by reviewers are: Xero (an accounting product rated 4.3 out of 5 for its integration with Cin7 Omni), Shopify (an eCommerce product, 4.6), and ShipStation (a shipping product, 4.6).

Integrations

By industry, Cin7 Omni reviewers are most commonly professionals in retail (24%). The most frequent use case for Cin7 Omni cited by reviewers is inventory management (76% of reviewers).

Cin7 Omni

Web-based

Android

Windows

iPhone

iPad

Standard

Advanced

Omni

I find that when creating branches for consignment the dashboard reports SOH and available stock of all branches which is misleading - consignment branches means our stock is located with customers - therefore the SOH and Avail stock should be shown on the dashboard by branch or at least for the main branch, minus consigned stock

Being able to customize certain workflows and fields, even in small ways, has made a big difference in improving our day-to-day operations and efficiency.

General Manager

Unfortunately my data including inventory levels and value conti ies to be corrupted. When Iraise these issues with Cim7 support they fix the issue but never share with you what the issue is in the back end.

We were disappointed to find that only text-based fields could be created as custom fields, and we didn’t have the ability to make them numerical or include dropdown lists. While we were able to get support for this from Cin7, it required significant persistence and was not a seamless process.

Director

We have intermittent performance / loading issues with the system from time to time that usually resolve themselves within a minute or two and configuring the system correctly can be challenging given the level of flexibility the system has to adapt to your workflows but the support team are there to help guide you if you get stuck.

Customer Service Representative

Sometimes there are connection issues where orders don’t export properly, or the system shows that an order hasn’t exported even though it actually has, which can lead to further complications.

Cin7 showed a lot of promise early on being able to sync to multiple shopify stores.

Production Planner

sensitive content hidden] helped me with a large project we have upcoming and how best to navigate it and ensure its systematic.

Unfortunately, we were unable to import custom pricing, which became a major hurdle for large orders (up to 500 lines).

We are a small organization with a team of just 10 people, and given our size, we couldn’t afford a third-party partner to assist with implementation.

I would also like to delete old products of clients that we no longer are in business with.

This issue was frequent, and I often had to log out and back in to resolve it—sometimes taking up to 5 minutes to clear.

Engineer

Additionally, it seamlessly integrates with multiple e-commerce platforms and logistics services, improving operational efficiency.

Head of Operations

This feedback is in relation to the support I received from [sensitive content hidden] who was extremely, helpful, courteouos and professional when dealing with my enquiry via online chat today.

Operations Manager

Sometimes it can take a little while for cases to be solved if speaking to customer service via email.

Shopify click-and-collect sync issues with incorrect default branches

Additionally, the system has limited customization options, making it difficult to meet certain specific needs.

Similarly, the Shopify-Cin7 sync is restricted to a narrow set of fields.

The value delivered is significant and the capability would be hard to replicate with alternative solutions.

Copy-and-paste import feature (useful in many areas)

It would have been helpful to have a clearer understanding of what data is actually integrated before committing to the platform.

Multi-channel management is also very convenient, helping with inventory and order management.

Frequent error messages requiring logouts to resolve

ECommerce Manager

During the time I used it, Cin7 was still adding new integrations and functions and what I needed was still not available.

WMS system is very basic and limiting for what we needed have to integrate another system now.

Support team lacks deep understanding of business processes

I joined my current organization late so I was not a part of the initial onboarding and that created some delays.

Really grateful for the time and patience he had with me.

Really great experience, I felt really looked after and supported.  

I have full confidence in Cin7 Omni and look forward to the continued growth.

Head of Supply Chain Operations

CIN7 delivers sold core functionality in both areas with very reasonable pricing and well developed interfaces with key business software packages.

Training videos get you some good basics, however lacking when trying to set up some more complicated work flows such as production jobs and kitting and bundling.

We are looking forward to integrating CIN7 with an inventory planning and forecasting tool to further automate many of our manual processes.

Executive Administrator

I love both the integrations and the wide range of features provided by the platform - we were working on around 7 different systems previously with no collaborations between the platforms.

Tax should be applied to individual items, rather than solely nominal codes / GL accounts - sure, I could create loads of accounts, but would be nice to be able to edit on each product.

Regional Sales Manager

Once you get used to how cin7 works & how to navigate it, it works quite well.

As a smaller start-up company, we were looking for fairly basic inventory management and order management functional that was not over complicated and not overly expensive.

Also the B2B store is Cin7 best feature and easiest application to use and manage and has given me so much time back as no longer have to manually invoice each client.

CIN7 has enabled us to move most of our data out of manual spreadsheets and into the system.

Managing Director

Cin7 has bugs throughout the system and the support is non existent to the point you simply cannot run a business using this software.

IT and Marketing Manager

Not being able to allocate a supplier bill to multiple PO's without merging them into a single PO.

It is a powerful inventory managment system that will allow us to scale as we open additional shopify sites and increase our international wholesale presence.

Operations Director

The simple integration with platforms like Amazon or shopify saved hours in manual updating and provide valuable insights through the cin 7 built in reports.

Central Tyre Inflation Systems

That your onboarding team are located in India.

We can trace the sales order back to its source, which stock we used for a particular sales order. If there's quality issues or any other issues arise with a sales order, we know which batch or purchase order the stock comes from and we could perform quality inspections to the entire batch or purchase to prevent the same issue arising again, which ensures customer satisfaction.

ShipStation only expose carrier packages, instead of custom package types via API, which we couldn't select the custom package types in Cin7's WMS app for direct label printing. And the workflow for packing and shipping in WMS could be improved, a lot to be improved.

R&D Director

While we are still transitioning over to Cin7 and the company is new to this form of inventory management, it is clear that this software will be a great enabler in automating processes and faciliting the management of cash flows, inventory management, orders and sales.

Logistics

Managing inventory, sales and other business practices on one platform is a game changer.

Has made it so that instead of five people inputting orders and potentially messing up because they were trying to go so quickly while doing other things, they're now freed up for other things!

Customer Support

Warehouse Integration

Bugs and Issues

Data Management

Retail and Wholesale

Navigation

Slow and ineffective email support

Office Manager

I have support tickets in that are more than 2 months old with no one answering.

Director of Finance

The current Ticketing system for requesting support delays daily operations.

49% of reviewers feel negative about Cin7’s email support. Users indicate that support is primarily handled through email and ticketing systems, which often leads to long response times and unresolved issues. Some reviewers say it can take days or even months to get answers, and that escalation to management is difficult. Others mention that the lack of phone support and limited live chat availability make it hard to resolve urgent problems. Many feel that poor communication and delayed responses hinder onboarding and daily operations.

Cin7 Omni vs TrueCommerce EDI Solutions Comparison (2026)

Cin7 Omni

TrueCommerce EDI Solutions

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives