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Cin7 Pricing, Features, Reviews and Alternatives

Cin7 product overview

Price starts from

295

Per month

What is Cin7?

Cin7 is the automated inventory management platform for brands growing their revenue over $1 million. Cin7 synchronizes their stock with sales and orders across every physical and online sales channel and automates order processes for greater efficiency. Cin7 is not ideal for Rentals or Asset management type of businesses. Brands that sell or distribute products use Cin7 to keep costs down, margins and cash flow high and stock at the right level.

Key benefits of using Cin7

Stock can be marked with custom statuses, including faulty, reserved, and in transit, allowing users to flag stock or reserve goods during a transition

Users can sell directly from distribution center stock if a shop’s stock is insufficient, with no need for branch transfers

Cin7 processes sales over multiple channels with all stock synced in real time

Stock can be tracked across multiple branches through one Cin7 account, maintaining accurate figures when stock is distributed between locations

Stock can be bought and sold in different units, with Cin7 tracking based on the main unit of measure, with orders able to be displayed in another unit at a different price

Cin7’s cloud POS can continue to work even when not connected to the internet

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Phone Support
Email/Help Desk
Chat
Knowledge Base

Training options

Webinars
In Person
Documentation
Live Online
Videos

Cin7 pricing information

Value for money

4.1

/5

469

Starting from

295

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Cin7 features

Functionality

4.2

/5

469

Total features

134

16 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Reporting/Analytics
API
Third Party Integrations
Customizable Reports
Workflow Management

Functionality contenders

Cin7 users reviews

Overall Rating

4.3

/5

469

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.38/10
Rating distribution

5

4

3

2

1

261

142

29

18

19

Pros
Great customer support, the implementation team took good care of us and answered our questions quickly and efficiently. They were patient and gave clear explanations.

NL

Nathalie L.

Great reporting capabilities. Customer service has been amazing and our implementation specialist has been a dream to work with.

TB

Troy B.

Secondly, the support we get from the team is outstanding. Rep has been available to resolve issues and any and all tweaking is possible to do with ease with him.

AP

Abdul P.

Cons
Stock sync is a mess, keeps zeroing out our Shopify stock. Uploading from Cin7 to Shopify is impossible, we tried and lost all our store listings took 5 days to re-enter the data.

GJ

Glenn J.

Zero compensation for lost data which was only one of the issues with bugs.

BC

Belle C.

9 months on, and still no end in sight to the implimenttation process, with one team member blaming another, or a different department being the common issue.

MR

Michael R.

Overall rating contenders

Overall Rating

Extremely powerful inventory and order processing and logistic package

Reviewed a year ago

Transcript

Sean S.: Hi, I'm Sean. I'm an owner of a vineyard and I give Cin7 a four out of five. Prior to engaging...

EE
AvatarImg

Elise E.

Director of Operations

Wholesale, 11-50 employees

Review source

Overall Rating

No regrets on our decision

Reviewed 2 years ago

Transcript

Elise E.: Hi, I'm Elise. I'm a director of operations for a ladies apparel wholesaler. We use Cin7 and...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great Cloud based Software - Easy to use and lots of features

Reviewed 6 years ago

We were a loyal system based inventory software user for almost 3 years (Inflow), everything with our previous software (Inflow) was good. As we have grown, we wanted multiple users and we looked at other options and decided we have to upgrade to a cloud based software. I personally did not want to go on the path of server, VPN etc.. We were very nearly about to sign in for another cloud based system...

Pros

Software specially designed for Fashion Industry.. Multiple Size, Style, Fit, Fabric etc.. No problem... Many advanced features like B2B webportal, Xero Integration, Email Integration etc at no extra cost. On-Board support is worth $$$$ of dollars.. They do this so well.. Thank you Jeff... Pivot table reports - We were used to excel reports.. But this Pivot table stuff is out of this world..

Cons

At times Crashes during log-ins.. I assume a bug... It is understandable considering cloud based system.. Not a major, but it will be great if they can rectify this soon. Automatic email reports.. for example a weekly email to our customers on stock or sales report etc would be a great feature. Simplified data entry short cuts (like Control + D - for entering same data for all lines) would be a great feature to add. Rather than Xero or QuickBooks, a simplified inbuilt payment system in Cin7 will be beneficial for small businesses who don't want to use accounting packages. Single user low cost (under $ 100 per month) version would benefit some small operators..

Vendor response

Hi David, thank you for the overall 5 star review! It's great to hear you think the product is awesome and the staff at Cin7 have been helpful. Thank you for the great feedback especially about Jeff your on-boarder. Thank you for the honest feedback we're always looking to improve for our customers and this has been passed onto support. We look forward to the continued support and value you as a customer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Extremely powerful inventory and order processing and logistic package

Reviewed 3 years ago

While challenging to learn and deploy, it's unique feature set and capabilities mean they don't have any one direct competitor and you'd have to piece together multiple platform and cloud services to get the same level of features and functionality.

Pros

Cin7 has allowed us to integrate and resolve most of our order processing, logistics, inventory and accounting functions into one platform. The API integration into Xero is critical for our business. The reporting capabilities are very powerful and can be used to resolve a number of sales, inventory and regulatory reporting requirements. There really isn't any product on the market that rolls all these features into one package.

Cons

The price is very expensive and the learning curve is quite steep. The CRM functions are pretty light and need fleshing out. Of most concern were the surprisingly large number of bugs and errors in the reports. Support has been responsive and fixed most issues we have discovered in a timely fashion, but it has been surprising how many bugs we have identified and had to report. This left us feeling like we were paying to be a beta tester. As time goes on and the product matures, this should become less of an issue and I don't consider it a deal breaker, but Cin7 could really improve in this area.

Vendor response

Hi Sean, Thank you for your review. We are glad to hear that you found value in our software system and support team. We will share your feedback with the product team, as we are always looking for improvements.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Product but could be imporved with more user testing

Reviewed 21 days ago

Service with onboarding has been great. Questions have been aswered in a prompt manner. Everyone we have spoken to has been very nice and determined to provide an aswer to questions.

Pros

It's early days for us. Cin7 seems like a powerful tool that we look forward to using to it's full potential. We are loving the degree of customisation. Reporting is a step up from other systems. Smart buyer tool is great.

Cons

There are some features that seem quite unintuitive. A great feature is often let down by poor UX and UI. Hopefully things will improve. No mobile app.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Be very careful as the sales team are misleading

Reviewed a month ago

Absolutely terrible. Stay well away from this company. It's the worst company I have dealt with in 10 years of ecom. They very blatantly mis-sold their product just to get their sale. We would not have went any further with them if they had told the truth in the first place and now they have wasted our time and money.

Pros

There isn't much. There were issues with everything really.

Cons

The fact we were lied to by the sales team. We were told syncing between Shopify sites was 1 minute. Then while going through the onboarding process we found out it can take up to 2 hours. We now need to scrap all the work we have done with the onboarding and find a replacement. The support during the onboarding was also terrible. They would take days to respond then try and put pressure on us to get it. They just wanted the money and us out of the way.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent onboarding service & thorough inventory system

Reviewed 20 days ago

While a challenging step up from our previous inventory system, the Cin7 team were very helpful & attentive throughout the onboarding process and guiding us through familiarising ourselves with all its capabilities. The Cin7 Academy is a thorough resource and our dedicated specialist gave us confidence in the product with his quick & regular communication during the weeks of set up.

Pros

Allows us to integrate with our B2C Shopify store, B2B online store and 3PL order fulfilment, as well as managing our stock imports from external suppliers both domestically and globally.

Cons

We'd love more ability to tailor the look of our B2B store, however functionally it still meets all our needs

Cin7 FAQs and common questions

Q. What type of pricing plans does Cin7 offer?

Cin7 has the following pricing plans:
Starting from: $295.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Cin7?

Cin7 has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Cin7 support?

Cin7 supports the following languages:
English


Q. Does Cin7 support mobile devices?

Cin7 supports the following devices:
Android, iPad, iPhone


Q. Does Cin7 offer an API?

Yes, Cin7 has an API available for use.


Q. What other apps does Cin7 integrate with?

Cin7 integrates with the following applications:
Wufoo, Authorize.Net, Capsule, Adobe Commerce, WooCommerce, PayPal, 3PL Warehouse Manager, Afterpay, QuickBooks Online Advanced, Shipedge, ShipBob, Google Drive, Shippit, NuORDER, Starshipit, Stripe, StockTrim, Shipfusion, Shipwire, Salesforce Sales Cloud, ShipStation, ShipHero, Quickbooks Online, Senter, Mailchimp, Xero, JOOR, Prospect CRM, BigCommerce, Shopify, Microsoft Excel


Q. What level of support does Cin7 offer?

Cin7 offers the following support options:
FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat, Knowledge Base

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