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Cin7 Omni Logo

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Connected Inventory Management. Simplified.

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Cin7 Omni Pricing, Features, Reviews and Alternatives

Cin7 Omni product overview

Price starts from

349

Per month

Flat Rate

What is Cin7 Omni?

Cin7 is the automated inventory management platform for brands growing their revenue over $1 million. Cin7 synchronizes their stock with sales and orders across every physical and online sales channel and automates order processes for greater efficiency. Cin7 is not ideal for Rentals or Asset management type of businesses. Brands that sell or distribute products use Cin7 to keep costs down, margins and cash flow high and stock at the right level.

Key benefits of using Cin7 Omni

Stock can be marked with custom statuses, including faulty, reserved, and in transit, allowing users to flag stock or reserve goods during a transition

Users can sell directly from distribution center stock if a shop’s stock is insufficient, with no need for branch transfers

Cin7 processes sales over multiple channels with all stock synced in real time

Stock can be tracked across multiple branches through one Cin7 account, maintaining accurate figures when stock is distributed between locations

Stock can be bought and sold in different units, with Cin7 tracking based on the main unit of measure, with orders able to be displayed in another unit at a different price

Cin7’s cloud POS can continue to work even when not connected to the internet

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Phone Support
Email/Help Desk
Chat
Knowledge Base

Training options

Webinars
In Person
Documentation
Live Online
Videos

Cin7 Omni pricing information

Value for money

4.1

/5

587

Starting from

349

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Cin7 Omni features

Functionality

4.2

/5

587

Total features

137

18 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Third-Party Integrations
Reporting & Statistics
Reporting/Analytics
API
Workflow Management
Data Import/Export

Cin7 Omni users reviews

Overall Rating

4.3

/5

587

Positive reviews

86

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.36/10
Rating distribution

5

4

3

2

1

318

188

36

23

22

Pros
My second onboarding specialist, [SENSITIVE CONTENT], is amazing, always responsive and willing to help. My 3PL integration engineer, [SENSITIVE CONTENT], is wonderful.
Great customer support, the implementation team took good care of us and answered our questions quickly and efficiently. They were patient and gave clear explanations.
Great reporting capabilities. Customer service has been amazing and our implementation specialist has been a dream to work with.
Cons
Stock sync is a mess, keeps zeroing out our Shopify stock. Uploading from Cin7 to Shopify is impossible, we tried and lost all our store listings took 5 days to re-enter the data.
Zero compensation for lost data which was only one of the issues with bugs.
9 months on, and still no end in sight to the implimenttation process, with one team member blaming another, or a different department being the common issue.
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Sean S.

Owner

Food & Beverages, 11-50 employees

Review source

Overall Rating

Extremely powerful inventory and order processing and logistic package

Reviewed 3 years ago

Transcript

Sean S.: Hi, I'm Sean. I'm an owner of a vineyard and I give Cin7 a four out of five. Prior to engaging...

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Elise E.

Director of Operations

Wholesale, 11-50 employees

Review source

Overall Rating

No regrets on our decision

Reviewed 4 years ago

Transcript

Elise E.: Hi, I'm Elise. I'm a director of operations for a ladies apparel wholesaler. We use Cin7 and...

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David D.

Nonprofit Organization Management, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Cin7 has transformed our small business - We absolutely love Cin7.

Reviewed 7 years ago
Pros

Integrates all of our Sales Channels with our inventory management - streamlines our business - Customer Support is absolutely Outstanding. Cin7 has transformed our small business and we could not be happier. Cin7 consolidates all of our sales channels; to include, 2 EDI sales channels. To have all sales channels integrated with inventory management in one application streamlined our business processes...

Cons

We did not have a way to import sales history from Stitchlabs...there might be a way..need to assess

Vendor response

Thank you for a Fantastic five star for Cin7. We are glad you liked Cin7 and our service. We will get in touch with you shortly about your query on importing sales history

MC
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Madison C.

Retail, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent Product & Stellar Customer Service

Reviewed 4 years ago

Before using Cin7, we could not accurately get the big picture look at our inventory due to our nuanced manufacturing process. Now, with the help from Cin7, we know exactly what our inventory looks like from many different angles. The setup process was complicated because our products are so customizable, and Cin7 made the setup, data migration, and launch astonishingly pain-free.

Pros

As a robust retail business with a very complicated inventory offering, this product excels at making it easier on our team to operate on a day-to-day basis. The complex manufacturing side was challenging to figure out, but with the help of the incredible Customer On-Boarding team, we got everything figured out. I can't say enough good things about our On-Boarding Team Member, Gavin. He answered every...

Cons

The thing we like least about this software is its tricky compatibility with Authorize.net.

Vendor response

Hi Madison, Thank you so much for the stellar review! We are pleased to know that our software and onboarding team could meet your business requirements and expectations.

ME
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Michael E.

Wholesale, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Worst Inventory System - RUN

Reviewed a year ago

Run away - please do yourself the favour. It looks great from the outside, which is why we chose it. Spend a bit more money and invest in a good product

Pros

Cin7 Promises to do all the things you need

Cons

Cin7 has bugs throughout the system and the support is non existent to the point you simply cannot run a business using this software. We have had an inventory value difference of $80k that cannot be explained or fixed for over 12 months with zero support.

RH
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Rachel H.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

New User

Reviewed 4 years ago

I had to sign on when we were not busy during COVID-19 pandemic. Unfortunately, i was not able to take advantage of the first month set up as much, since no orders were coming in. However, once i was full time (this week only) i had a lot of questions that were all answered by email quickly.

Pros

I switched and so far am enjoying the reporting - basically you can customize your reports to whatever information that you need. I am still working on setting up a great CRM details, but other than that the QBO integration is great as well.

Cons

My sizing for shoes are 10, 10.5, 11, 11.5 and all the half sizes end up being at the end of the list when creating orders - they do not stay in numerical order. Cant just easily click the stock and change the number, you have to export and then import. It is not too tedious but i would like to be able to just edit stock easily if i see one error in one shoe a certain day.

Vendor response

Hi Rachel, Thank you for the starred review. We are glad to learn that you found value in our software and support team. We will share your feedback with our product team as we are always working hard to improve our software.

KG
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Katrina G.

Retail, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fantastic Customer Support

Reviewed 5 years ago

I've had some incredibly positive experiences with the Support team - our Implementation Specialist, was phenomenal and really made the transition from our old system to Cin7 extremely smooth for us. He was able to explain things in plain English to us, and I always felt that he 'understood' what we needed. Our post-live onboarding specialist has also been wonderful, very responsive and so helpful. It's great that I get the same support specialist to work with - someone who understands our business and what we're after. We've recently had executive help us out on our account as well, and she has been so prompt to attend to my queries, and when I needed some urgent assistance, we turned it around extremely quickly, and exactly to my specifications. I could not be happier!

Pros

It's easy to use, very beginner friendly. Love that it is all available online - I can work from home or from work, or even on the go! It's also significantly cheaper that our old system, and Cin7 integrates with a lot more apps!

Cons

The Warehouse Management System is extremely lacking at this stage, which is a problem because we move stock around frequently, being a low-volume, fast-moving retailer.

Vendor response

Hi Katrina, Thank you so much for your detailed and thoughtful review. Our Customer Success team strives to provide exemplary service and will be delighted to hear your feedback. Cin7 is an ever-evolving product and service, and we're always looking at ways to improve our offerings. While we do not have a full-fledged warehouse management system at this time, we are working on some exciting warehouse management features that we hope will address the issue you mentioned.

Cin7 Omni FAQs

Q. What type of pricing plans does Cin7 Omni offer?

Cin7 Omni has the following pricing plans:
Starting from: $349.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Cin7 Omni?

Cin7 Omni has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Cin7 Omni support?

Cin7 Omni supports the following languages:
English


Q. Does Cin7 Omni support mobile devices?

Cin7 Omni supports the following devices:
Android, iPad, iPhone


Q. Does Cin7 Omni offer an API?

Yes, Cin7 Omni has an API available for use.


Q. What other apps does Cin7 Omni integrate with?

Cin7 Omni integrates with the following applications:
Wufoo, authorize.net, Capsule, Adobe Commerce, WooCommerce, PayPal, 3PL Warehouse Manager, Inventory Planner, Afterpay, QuickBooks Online Advanced, Shipedge, ShipBob, Google Drive, Shippit, NuORDER, Starshipit, Stripe, StockTrim, Shipfusion, Shipwire, Salesforce Sales Cloud, ShipStation, ShipHero, QuickBooks Online, Senter, Mailchimp, Xero, JOOR, Prospect CRM, BigCommerce, Shopify, Microsoft Excel


Q. What level of support does Cin7 Omni offer?

Cin7 Omni offers the following support options:
FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat, Knowledge Base

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