Cin7 Pricing, Features, Reviews & Alternatives

Cin7

Connected Inventory Management. Simplified.

4.32/5 (419 reviews)

Cin7 overview

What is Cin7?

Cin7 is the automated inventory management platform for brands growing their revenue over $1 million. Cin7 synchronizes their stock with sales and orders across every physical and online sales channel and automates order processes for greater efficiency. Cin7 is not ideal for Rentals or Asset management type of businesses. Brands that sell or distribute products use Cin7 to keep costs down, margins and cash flow high and stock at the right level.
www.cin7.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
Cin7 screenshotThe all-in-one inventory, POS and warehouse management systemCin7 screenshotCin7 screenshotCin7 screenshotCin7 screenshotCin7 screenshotCin7 screenshot

Cin7 user reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.2
  4.2
  4.2
Vasili K.

CIN7 ERP for a technical sales business

Used daily for less than 6 months
Reviewed 2020-09-13
Review Source: Capterra

Pros
Intuitive process flow. Nice fit with existing processes. B2B Platform. Customer Service.

Cons
No ability to digitally pick items in a warehouse

Response from Cin7


Hello Vasili,
Thank you for your review. We are happy to know that you found value in our software system and our support team.
We will share your feedback with the product team as we are always looking for improvements.

Sincerely,
The Cin7 Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Sean S.

Extremely powerful inventory and order processing and logistic package

Used daily for 6-12 months
Reviewed 2019-09-11
Review Source: Capterra

While challenging to learn and deploy, it's unique feature set and capabilities mean they don't have any one direct competitor and you'd have to piece together multiple platform and cloud services to get the same level of features and functionality.

Pros
Cin7 has allowed us to integrate and resolve most of our order processing, logistics, inventory and accounting functions into one platform. The API integration into Xero is critical for our business. The reporting capabilities are very powerful and can be used to resolve a number of sales, inventory and regulatory reporting requirements. There really isn't any product on the market that rolls all these features into one package.

Cons
The price is very expensive and the learning curve is quite steep. The CRM functions are pretty light and need fleshing out. Of most concern were the surprisingly large number of bugs and errors in the reports. Support has been responsive and fixed most issues we have discovered in a timely fashion, but it has been surprising how many bugs we have identified and had to report. This left us feeling like we were paying to be a beta tester. As time goes on and the product matures, this should become less of an issue and I don't consider it a deal breaker, but Cin7 could really improve in this area.

Response from Cin7


Hi Sean,
Thank you for your review. We are glad to hear that you found value in our software system and support team.
We will share your feedback with the product team, as we are always looking for improvements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Austin D.

Great Product

Used daily for less than 6 months
Reviewed 2021-04-01
Review Source: Capterra

We are new, but overall I am very satisfied.

Pros
It is very simple to use, and my onboarding agent [SENSITIVE CONTENT HIDDEN] was very helpful.

Cons
No complaints yet. We are excited to further our testing and use of the product.

Response from Cin7


Hi Austin,

Thank you very much for your review! We are pleased to hear you've had a good onboarding experience and that our software is meeting your needs! Thank you for being a Cin7 customer!

Sincerely,
Erin (Marketing Team)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Artem R.

Bugs & no support

Used daily for less than 6 months
Reviewed 2020-07-03
Review Source: Capterra

I was very patient. We spent almost 2 months getting ready to go live. Paid them upfront. The day we went live our "pre-live" manager disappeared, post-live support is not there. They couldn't fix even one out of 3 failing connections. Nothing works, we're doing all the inventory on paper now.

Pros
It has most of the features we need for our business. Integrations with all marketplaces we use and shipstation.

Cons
3 out of 4 integrations failing. Basic functionality like order status updates when shipped via Shipstation fails. Wrong inventory pulled when items sold on marketplaces. Cin7 support admitted connection bugs but couldn't fix them for over 45 days now.

Response from Cin7


Hello Artem,
We're sorry to learn of the difficulty you've experienced resolving issues with our platform. With our recent change in leadership, we're making it a top priority to earn the confidence of all our customers. We know there's room for improvement, and we thank you for the patience you've shown so far. We will reach out to you directly to help resolve your issues.

Sincerely,
The Cin7 Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Suzanne V.

Cin 7 Supported a 112% Growth in Sales

Used daily for 6-12 months
Reviewed 2021-01-12
Review Source: Capterra

Our onboarding was long as we had specific requirements we wanted to fulfil before going live. The implementation Specialized [SENSITIVE CONTENT HIDDEN] was excellent, patient and accommodating while we established workflows and set up the data. When we moved to post-live Support we were handed to [SENSITIVE CONTENT HIDDEN] who was equally amazing in his support of our project. He always went above and beyond to answer our many questions in a timely fashion. We ran smoothly through Q4 with a growth of 112% in sales. Without Cin7 we would not have been able to fulfil the orders we the ease we did

Pros
Once we were running the system is seamless. The inventory management is accurate and connects to our shopify sites (3) and NuOrder. We now have transparency of inventory across the organization. We were able to do small customizations to give us the detailed reporting we need in all departments of the business.

Cons
Support has been very good and are always quick to get to our questions. The hours are the only area of improvement I would suggest. For our business (retail/wholesale) we required longer than the suggested 6 week onboarding. I am very please Cin7 was able to accommodate this as now our system is exactly what we need with established workflows that can grow with our business. If we had not taken the extra time to get it right I anticipate the teams user experience would have been painful

Response from Cin7


Hi Suzanne,

Thank you for your review! We're pleased to know that Cin7 is already bringing value to your business and has met your expectations. Thank you for being a Cin7 customer!

Sincerely,
Erin (Marketing Team)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Cin7 features

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Billing & Invoicing
Customizable Reports
Data Import/Export
Inventory Management
Mobile Access
Reporting & Statistics
Reporting/Analytics
Search/Filter
Status Tracking
Third Party Integrations
Workflow Management

Audit Management (541 other apps)
Audit Trail (526 other apps)
Compliance Management (658 other apps)
Document Management (764 other apps)
Work Order Management (526 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Cin7

Key features of Cin7

  • API
  • Real-time inventory syncing
  • Stock value tracking
  • Multiple branch stock tracking
  • Drill-down reporting
  • Warehouse management
  • Online B2B ordering
  • Multiple currencies
  • Custom pricing
  • Multi-address delivery with central billing
  • Custom stock status
  • Report filtering
  • Forecasting
  • Offline POS
  • Adjustable security levels
  • Barcode printing
  • Credit notes
  • Customisable email templates
  • Customisable receipts
  • Multiple integrations
  • 3PL management
  • EDI
  • EDI Connections
  • Real time reporting
  • ebay
View All Features

Benefits

Stock can be marked with custom statuses, including faulty, reserved, and in transit, allowing users to flag stock or reserve goods during a transition

Users can sell directly from distribution center stock if a shop’s stock is insufficient, with no need for branch transfers

Cin7 processes sales over multiple channels with all stock synced in real time

Stock can be tracked across multiple branches through one Cin7 account, maintaining accurate figures when stock is distributed between locations

Stock can be bought and sold in different units, with Cin7 tracking based on the main unit of measure, with orders able to be displayed in another unit at a different price

Cin7’s cloud POS can continue to work even when not connected to the internet