Our company recently moved our stock in to a 40k SqFt warehouse, and had no inventory tracking system other than spreadsheets which were sporadically updated. I was tasked with solving this problem. After reviewing and testing MANY inventory packages, I found that Cin7 provided the best solution for the best cost. The way Cin7 integrates the entire product flow, from cutting a PO for materials to final delivery to the customer has greatly increased our productivity. The warehouse and sales process runs much more smoothly, with visibility at all stages of the process. No more calling to bother the warehouse manager to ask where an order is in the process. The inventory tracking has worked very well for us. We no longer must worry about where an item is located in the warehouse, saving us hours of picking time. We also don’t have to call the warehouse manager to see if we have enough stock to complete a sale on time, as this is visible from both the product and sales order screens, and from reports. The reporting module is great, giving visibility to both sales and inventory. Using pivot tables, you can drag & drop items to be included in to a report, and the prebuilt reports are nice as well. The PO process has been greatly simplified using the Smart Buyer module. If you have set minimum levels and set reorder levels, you can cut POs to replenish all your stock in about 10 minutes. This has saved us many man hours per week. Cin7 is not simple to set up. However, they assign a specialist to your account to walk you through each step of the process and to make sure you understand how everything works. They also hold webinars regularly to explain some of the more complicated topics more in depth. These webinars are also available for viewing at later dates, which is nice for review. The help system is comprehensive. If you can’t find the answer to your question, the support staff is friendly, responsive and above all very competent. Cin7 really does its best as a company to make sure you succeed.
I really like the Smart Buyer module. It makes the PO creation process so easy. The reporting is really great as well
There is a learning curve, just like with any inventory and business management platform this comprehensive. Cin7 does have great support and documentation to help out to mitigate this.
Likelihood to recommend: 10/10
While challenging to learn and deploy, it's unique feature set and capabilities mean they don't have any one direct competitor and you'd have to piece together multiple platform and cloud services to get the same level of features and functionality.
Cin7 has allowed us to integrate and resolve most of our order processing, logistics, inventory and accounting functions into one platform. The API integration into Xero is critical for our business. The reporting capabilities are very powerful and can be used to resolve a number of sales, inventory and regulatory reporting requirements. There really isn't any product on the market that rolls all these features into one package.
The price is very expensive and the learning curve is quite steep. The CRM functions are pretty light and need fleshing out. Of most concern were the surprisingly large number of bugs and errors in the reports. Support has been responsive and fixed most issues we have discovered in a timely fashion, but it has been surprising how many bugs we have identified and had to report. This left us feeling like we were paying to be a beta tester. As time goes on and the product matures, this should become less of an issue and I don't consider it a deal breaker, but Cin7 could really improve in this area.
Thank you for your review. We are glad to hear that you found value in our software system and support team.
We will share your feedback with the product team, as we are always looking for improvements.
Likelihood to recommend: 7/10
I had to sign on when we were not busy during COVID-19 pandemic. Unfortunately, i was not able to take advantage of the first month set up as much, since no orders were coming in. However, once i was full time (this week only) i had a lot of questions that were all answered by email quickly.
I switched and so far am enjoying the reporting - basically you can customize your reports to whatever information that you need. I am still working on setting up a great CRM details, but other than that the QBO integration is great as well.
My sizing for shoes are 10, 10.5, 11, 11.5 and all the half sizes end up being at the end of the list when creating orders - they do not stay in numerical order. Cant just easily click the stock and change the number, you have to export and then import. It is not too tedious but i would like to be able to just edit stock easily if i see one error in one shoe a certain day.
Thank you for the starred review. We are glad to learn that you found value in our software and support team. We will share your feedback with our product team as we are always working hard to improve our software.
Likelihood to recommend: 8/10
This could be a GREAT product if the cin7 customer service was improved. I guess we consumers expected it should or would better than it is after the lovely period. Experienced a few bugs that have no logical reason e.g. one recent example is we updated a product price in cin7 and expect it to reflect in the B2B portal. Price does correctly update in the 'shopping cart but still shows old price in the main product page. It's confusing to customers and can loose us sales opportunities. Yes we refreshed, emptied cache etc etc - it's a bug. Lodged a Cin7 support ticket 4 days back and still not a whisper or reply. This is not the first time. Other issues/ bugs take longer than we expect to get picked up by cin7 support. We also use a magento B2C website integration. Each year we find we need to upgrade our magento platform. This is normal as new security and website functionality get improved. Difficult to try to convince cin7 to reconnect cin7 to the new magento site. In fact they refused to. No matter how much pleading they said they will only do it for a 'new' customer. I said I am an 'existing' customer!! I even said I was willing to pay. They were soooo stubborn it was like dealing with a stone. No genuine customer connection whatsoever. Disappointing. Pre-sign over 12 months ago the sign on staff were soooo sweet to help us connect with magento. I was in love with them. Once we were a customer they slowly couldn't give hoot. Over time back office support were less and less helpful "... not their problem. Check out the help links bla bla bla." I needed my supplier (Cin7) to help me (their existing customer) connect magento (a product they advertise as an integration partner) to their system. We asked cin7 to understand this and help their customer with the integration to their system. Instead of 'supporting their customer' they eventually recommended we use a 3rd party, someone they said was a 'magento - cin7 expert'. They sent me their 'guys details' and after much pain and cost we got the integration connected in about 4 weeks. Cin7 could have done it in a matter of hours as they do for new customers but they chose not to with existing customers. I am not looking forward to the next time we need to update our platform. They need to provide service to allow customers to want to stay with them otherwise I for one will be keeping my eyes open for a better option where customer service is a priority and not a hassle.
It's in the cloud and integrates reasonable well with xero. Works 70% well with magento. Looks nice to work with.
Very very poor customer service. Help manuals have typos and often are not accurate e.g. our web developer trying following the 'magento-cin7 integration guide' said it was not accurate and could not be followed. When I brought this back to cin7 for help they ignored it and refused to assist.
Hi Tim, we¿re always happy to receive detailed feedback from customers, your comments will certainly help improve the service we provide.
Cin7 has customised the B2B website in line with your needs, such as adding the customised listing views. This type of customisation is not even included in our Enterprise Package, yet we have done this free of charge.
Customisations can sometimes cause problems in conjunction with future releases or overall updates to the system. If there is bug we do try and solve the problem as quickly as possible.
Magento is a complex software - and requires specialised developers. Though we can help on the Cin7 side we prefer to leave the Magento development to experts; we¿ve recommended an external implementer whom we¿re happy to help.
Cin7 values its customers and we try our best to understand their business needs. We believe that a similar offering with a traditional ERP would cost thousands of dollars.
Likelihood to recommend: 4/10
We have now got the ability to completely automate our company. Once we have implemented all levels of Cin7 we will have the ability to be a completely paperless company. That is a huge win for any company.
We really liked that Cin7 centralised, consolidated and automated our business processes and procedures. It gave us the transparency throughout all business units and supply chain. The customisation of reports enabled us to track specific facets of the company and keep in line with budgets and targets.
Navigation throughout the whole system can be daunting purely to the fact the capabilities of the system is expansive and there is so many areas to populate with information.
Thank you for your stellar review! We are thrilled to hear about your company going paperless and that Cin7 is helping you achieve your business goals. Should you require any assistance, feel free to get in touch with our friendly support team. We're happy to help!
Likelihood to recommend: 8/10