EZO vs BMC Helix ITSM

Sortly

Fishbowl

Odoo 

Sortly is an easy inventory solution that helps businesses track and manage their inventory from any device, in any location.

Designed with simplicity and efficiency in mind, Fishbowl’s complete manufacturing and inventory management solution transforms the inventory process and uses automation to help growing businesses make strategic and precise decisions based on real-time data and cut costs.

Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

owner

What I liked least about EZO was the poor customer service and unhelpful attitude from some of the staff, which made it frustrating to resolve issues quickly.

Projecty Manager

The customer service team was great to work with during our fielding, they were quick to answer questions and interface with the design team when I had functionality questions and even ironed out a bug in the app I ran into.  

Inventory management software to track stock and assets across locations with transfers, low-stock alerts, barcode, QR, and RFID scanning, plus reporting and POs for replenishment. Try It For Free!

Access Control

Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

Activity Tracking

Ad hoc Reporting

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Approval Workflow

Asset Accounting

Asset Assignment

Asset Categorization

Asset Images

Asset Kitting

Asset Library

Asset Lifecycle Management

Asset Planning

Asset Tracking

Assignment Management

Audit Management

Audit Trail

Automated Scheduling

Availability Management

Backup and Recovery

Barcode Generation

Barcode/Label Management

Barcode Printing

Barcode Recognition

Barcode/Ticket Scanning

Barcoding/RFID

Batch Printing

Batch Processing

Billing & Invoicing

Budgeting/Forecasting

Budget Tracking

Calendar Management

Calibration Management

Capacity Management

Catalog Management

Categorization/Grouping

Chatbot

Check-in/Check-out

Checklists

Collaboration Tools

Commercial Properties

Communication Management

Compliance Management

Compliance Tracking

Conferences/Conventions

Configuration Management

Contract/License Management

Contractor Management

Cost Tracking

Customer Database

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Customization

Dashboard

Dashboard Creation

Data Import/Export

Data Visualization

Demand Forecasting

Depreciation Management

Digital Signature

Dispatch Management

Disposal Management

Document Management

Document Storage

Drag & Drop

Electronic Signature

Email Management

Equipment Maintenance

Equipment Management

Equipment Tracking

Event Logs

Exhibit/Vendor Management

Expiration Date Management

Facility Asset Management

Facility Management

Fixed Asset Management

For AEC Industry

Forecasting

For Mechanical Equipment

For Medical Purposes

For Schools

For Small Businesses

Funding Source Tracking

Geographic Maps

Help Desk Management

Historical Reporting

Image Management

Reviews for EZO come from a wide variety of industries, including construction (10% of reviewers), education management (8%), and information technology and services (6%). The most frequent use case for EZO cited by reviewers is inventory management (55% of reviewers).

Users and use cases

Most reviewers indicate that EZO offers strong value for money, with competitive and scalable pricing, á la carte options, and useful features even at lower tiers. However, some users report higher costs for advanced features and short trial periods.

Value for money

EZO is an inventory management program offering key features such as inventory management, asset tracking, and product identification, among others.

Web-based

iPad

Android

iPhone

GoCodes

Asset Panda

QuickBooks Enterprise

Reftab

Cheqroom

AssetTiger

Essential 

Advanced

Premium

Custom Enterprise

Construction+

CMMS Full Suite

Cumbersome search experience

Inventory Logistics Specialist

The lack of ability to see pictures of the items while scrolling through the list of items on search results adds the extra unnecessary step of clicking on the item.

48% of reviewers feel negative about the search functionality. Users find it difficult to locate items due to limitations in filtering, naming conventions, and the lack of image previews in search results. They mention that the search feature can be slow, clunky, and sometimes fails to return expected results. Reviewers express frustration with the minimum character requirements, inability to filter effectively, and the need to repeat searches. Many say these challenges hinder efficient item retrieval and slow down daily operations.

Recurring bugs and glitches

Systems Integration Test Engineer

Had some connectivity issues for a while.

50% of reviewers feel negative about bugs and issues. Users report experiencing crashes, glitches, and inconsistencies throughout the application, particularly during item entry or while using the mobile app. They mention that the system can become unstable or unresponsive, causing interruptions and requiring troubleshooting. Some reviewers say connectivity problems and minor flaws persist, leading to frustration and additional time spent resolving unexpected errors. These recurring issues detract from the overall reliability of the software.

Limited and confusing reporting

IT Service Engineer

The reporting system is not good & need improvment.

35% of reviewers feel negative about reporting capabilities. Users indicate that generating, customizing, and filtering reports is challenging and not intuitive. They mention that the available reports are basic, lack flexibility, and do not always meet specific needs such as user-based or custom field comparisons. Reviewers find the dashboard difficult to understand and say that manipulating or deleting reports is problematic. Many express that the reporting system requires significant improvement to support more advanced analytics and insights.

Tedious check in/out process

Test Associate

I feel like the Check in/Check out feature could use an improvement, because the more assets a business has, the more tedious it becomes to scan them all each time.

Technician 

Too much steps when checking out cart  and hard to manage numbers of item in cart

38% of reviewers feel negative about the check in/out process. Users report that checking items in or out involves too many steps and can be confusing, especially when managing large numbers of assets. They mention difficulties with editing checked items, extending checkouts, and handling bulk actions. Reviewers say the process is not always intuitive, leading to mistakes or forgotten actions, and that resolving errors can be cumbersome. Many feel that improvements are needed to make these workflows more efficient.

Slow performance and delays

Sometimes the software would be too slow and it would get me frustrated

54% of reviewers feel negative about performance and speed. Users report that both the web and mobile applications can be slow to load, especially when handling large inventories or switching screens. They mention that tasks like importing data, tagging items, and navigating the interface are time-consuming. Reviewers find the system laggy and note that delays disrupt workflows, making routine actions more tedious than expected. Many express frustration with the overall responsiveness and efficiency of the platform.

Enhanced office organization

91% of reviewers feel positive about the software’s ability to organize office operations. Users say it centralizes information, making it easy to categorize, group, and locate items. They appreciate the transparency and collaboration it brings to teams, allowing everyone to see updates and changes. Reviewers mention that it saves time, streamlines workflows, and helps maintain order in busy environments. Many find it valuable for planning, onboarding, and maintaining discipline in asset and inventory management.

Comprehensive asset tracking tools

Systems Integration Test Intern

Great UI/UX; EZOI is an intuitive and powerful tool that really allows everyone on the team to track assets effectively especially during remote work due to COVID-19.

97% of reviewers feel positive about the asset tracking capabilities. Reviewers appreciate being able to move away from manual spreadsheets, noting that the software provides real-time visibility into asset locations, assignments, and history. They value the ability to customize asset fields, group assets, and track by project or department. Users indicate that mobile scanning and multi-user access streamline workflows, while integration with other tools and customizable notifications further enhance tracking. Many say these features improve efficiency, accountability, and organization across multiple locations and teams.

Efficient equipment monitoring

Designer

The software is user-friendly and customizable, which has made it easy for me to track and manage our equipment. Since implementing it, we've seen a reduction in equipment downtime and improved overall productivity.

92% of reviewers feel positive about equipment tracking. Reviewers indicate that the software makes it easy to monitor equipment usage, location, and maintenance schedules, even across multiple offices or remote teams. They appreciate the ability to assign equipment to employees, track check-ins and check-outs, and generate reports on availability and reservations. Users find that these features help reduce loss, improve accountability, and streamline operations for organizations with significant equipment needs.

Intuitive and accessible platform

Senior Data Analyst

In addition, each time I have to use the software for something different than my normal workflow, the ease of use makes it easy for me to figure out how to perform that new task.

95% of reviewers feel positive about the ease of use. Users say the software is straightforward to set up and navigate, even for those with limited technical skills. They appreciate the clean interface, clear instructions, and flexibility to adapt the system to their needs. Reviewers indicate that day-to-day tasks, such as adding or finding items, are simple, and they value the seamless experience across web and mobile. Many find that the platform saves time, reduces manual processes, and is easy for teams to adopt.

Streamlined inventory oversight

93% of reviewers feel positive about inventory management. Users appreciate the ability to track inventory across multiple locations, departments, and teams in real time. They highlight features like bulk uploads, barcode scanning, and cloud-based access, which make managing stock levels, assignments, and orders more efficient. Reviewers value customizable reporting, easy item transfers, and the ability to group and categorize inventory. Many say these capabilities help reduce losses, support audits, and simplify purchasing and restocking processes.

Fulfillment Associate

After 2 years of using EZOfficeInventory, I noticed there are some features implemented, but at the slow rate. Despite the lack of innovation and improvement, EZOfficeInventory still holds very well with current and old features that still exist years ago.

Partners Responsible

The report customization options are a bit limited, and I wish there were more integrations available with other software we use.

Student

The gear I checked out (black magic) did not describe the additional contents of the package, like batteries, no lense, etc.

Medical Assistant

Display more items on a page, so you don't have to flip through a lot of pages to find the item.

If your business relies heavily on tools, equipment and maintenance, then EZO is a great option.

Lead Analyst

Also, the Customer Reporting and analytics feature adds much value to the platform for the users.

My firm enjoys the cloud-based use accesible from multiple locations.

GERENTE

The initial configuration can be a little complex and requires time to get used to all the possible features and customizations.

Executive Assistant

Use of barcodes to identify & track tools, their locations and status (Checked to whom, repairs, etc.) has made managing assets so much easier and makes quick work of our quarterly inventory.

IT Manager

One problem we have had consistently over the years is that we have some 3000+ assets in the system but when we do the annual inventory, we cannot request the audit for our entire list of inventory at one time.  

Ease of use of the interface, which simplifies navigation and speeds up the execution of daily tasks related to asset management.

We had difficulty maintaining an accurate inventory of IT assets so annual inventory processes were very manual and difficult to find items, especially with the increase of remote workers after COVID.  

Adm invoicing support

Effective for keeping assets organized; makes tracking and maintenance much easier.

Project coordinator

I got to use this to implement a whole inventory system for a painting company.

The software is user-friendly and provides detailed reports for better inventory management.

Occupational Therapist

Streamlines all inventory allowing for improved awareness of items.

System Administrator

The most user friendly tool for easily tracking down you asset management and highly customizable according to your needs with easy integration to various software.

Streamlined asset tracking with customizable options.

To find an item you have to have specific detail in the search bar.

Graphic Designer

They are up to date in tracking borrowed assets and well-organized as well

EZO vs BMC Helix ITSM Comparison (2026)

EZO

BMC Helix ITSM

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives