Kickserv vs ServiceTrade

Connecteam

Jobber

FieldPulse

An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce.

Jobber is field service management software that helps home service businesses stay organized and deliver great customer experiences. With AI tools like Jobber Copilot and automated marketing features, teams can manage more work while delivering five-star service.

FieldPulse is a cloud-based field service management software designed for service contractors that helps manage business operations and workflows, including customer management, scheduling, project management, estimates and invoices, timesheets, customer portals, and more.

President

The font is so small many of my customers are older and can’t read it very well.

Operations Manager

We experience some software bugs throughout use, which are often resolved with time. If I delete something on accident, there is not an undo button. If we change an estimate for a customer, there is no easy access to old records of past versions of the estimate unless we duplicate them every time we make a change.

Owner

Kickserv allows us to stay on track, deliver timely and I love the support team for their responsiveness and ability to quickly resolve issues

Office Manager

The design team has also reahed out to us and we love giving our feedback, espically since we are one of Kickserv's 1st customers.

Kickserv helps HVAC service businesses to manage their employees' schedules, send invoices, collect payments, manage customer records, track estimates & more.

Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Management

Appointment Scheduling

Automatic Backup

Availability Management

Bid Management

Billing & Invoicing

Booking Management

Calendar Management

Calendar/Reminder System

Calendar Sync

Client Database

Client Management

Client Portal

Clock In/Out

Color Codes/Icons

Commenting/Notes

Commercial

Commercial Moves

Communication Management

Communications Management

Confirmations/Reminders

Contact Database

Contact Management

Contract/License Management

Cost Tracking

Credit Card Processing

Customer Database

Customer History

Customer Management

Customer Portal

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Debit/Credit Card Processing

Digital Signature

Dispatch Management

Documentation Management

Document Imaging

Document Management

Document Storage

Drag & Drop

Electronic Forms

Electronic Payments

Electronic Signature

Email Marketing

Email Reminders

Employee Database

Employee Management

Employee Scheduling

Equipment Management

Estimating

Event Calendar

Event Management

Event Scheduling

File Storage

Financial Management

For Carpet Cleaners

For Commercial and/or Industrial Electrical Contractors

For Field Service

For Handyman Industry

For Janitorial Services

For Lawn Care

For Locksmiths

For Moving Companies

For Pest Control Companies

For Plumbing Industry

Geographic Maps

Groundskeeping Management

Image Capture

Intake Management

Interaction Tracking

Invoice Management

Job Costing

Job Management

Job Scheduling

Job Tracking

Lead Capture

Lead Management

Local Moves

Location Tracking

Maintenance Scheduling

Messaging

Military/GSA Moves

Mobile Access

Mobile Alerts

Mobile App

Mobile Payments

Mobile Signature Capture

By industry, Kickserv reviewers are most commonly professionals in construction (35%). The most frequent use case for Kickserv cited by reviewers is scheduling (53% of reviewers).

Users and use cases

Most reviewers indicate Kickserv provides strong value for money due to affordable pricing and robust features, and they appreciate essential functionalities without extra fees. Some users say certain fees are higher than expected, reducing perceived value.

Value for money

The Kickserv integration most frequently cited by reviewers is QuickBooks Online, an accounting product rated 4.5 out of 5 for its integration with Kickserv.

Integrations

Kickserv is a scheduling program offering key features such as scheduling and mobile access, among others.

Kickserv

Web-based

Android

iPad

iPhone

Windows

Chromebook

Housecall Pro

Aspire

Smart Service

ServiceTitan

Flex

START

SCALE

Frequent reliability problems

66% of reviewers feel negative about Bugs and Issues. Reviewers report frequent glitches, unexplained errors, and system outages that disrupt their workflow. Users indicate that the software can be unreliable, with problems such as connection losses, crashes, and persistent error messages. Some reviewers feel frustrated by the lack of clear explanations for errors and slow resolution of ongoing issues. They say these technical problems make it difficult to trust the system for daily operations and often require inconvenient workarounds to continue their work.

Unreliable mobile experience

General Manager

This is a serious problem for us. Although a great deal of our business is field work, we do not/cannot use the mobile app with our techs because it is far too limiting.

50% of reviewers feel negative about the Mobile App. Users report that the app is prone to crashes, glitches, and inconsistent performance, especially on Android devices. Reviewers indicate that technicians in the field struggle with login issues, limited functionality, and problems caused by poor phone reception. Some users say the mobile interface is not as user-friendly as the desktop version and that differences between platforms create confusion. They find that these issues hinder real-time updates and make it challenging for field staff to perform essential tasks efficiently.

Comprehensive customer oversight

OFFICE MANAGER/BOOK-KEEPER

I like the fact that we can track the history of our customer's and review previous work performed.  

87% of reviewers feel positive about Customer Tracking. Users say the software helps them keep detailed records of customer information, job histories, and technician assignments. Reviewers appreciate being able to track job progress, employee locations, and follow up on invoices efficiently. They indicate that the ability to search customer databases and view audit trails streamlines their workflow. Some users report that tracking leads, jobs, and employee time is beneficial for payroll and resource management. They find that moving from paper or spreadsheets to this system improves organization and accountability.

Enhanced workflow organization

85% of reviewers feel positive about Organization. Reviewers indicate that the software helps them manage complex operations, keeping teams and projects organized across multiple locations. Users appreciate how it improves efficiency, exposes workflow inefficiencies, and consolidates business processes. They say the tool allows for better task management, easy access to information, and smooth communication among staff. Some reviewers find that it makes day-to-day operations more manageable and helps them stay on top of tasks, ultimately contributing to a more productive and organized business environment.

Minimal training required

Repair Shop Manager

It is easy to use so even new hires are up and running with minimal instruction with regards to the app.

91% of reviewers feel positive about Ease of Use. Reviewers appreciate that the software is intuitive and straightforward, allowing even new hires or less tech-savvy users to quickly adapt with little formal training. Users think the interface is simple to navigate and that the learning curve is minimal, making daily operations smoother. They indicate that training staff is efficient and that ongoing use becomes easier over time. Some reviewers find that the system’s simplicity helps them focus on their work rather than struggling with technology, and they value the availability of support and educational resources.

Co-Chief Executive Officer

The snow routing is completely unworkable at 1am when I just need the guys to have a simple list of tasks to complete and not some type of route optimization.

I was amazed that the client hub did not crash when one of the clients made a payment for a $49 Virtual Quote today.

Director

That could have been a lot better. If you search up something you should have been able to tick witch items to add so you don't need to search up 10 times for the same thing to add 10 similar items.

Owner and Technician

The app is all server-side, so accessing any data is 100% reliant on having an internet connection.

Only invoicing can be synced.   If you do an invoice and sync it in kickserv, you can not make a change to the invoice on the kickserv side.  

Business Office Manager

There is a place to keep notes, photos and files.

owner operator

when I call in with a problem, they answer, if the techs dont know something they will get back to you and they do.

Needs to have more active development cycle.

Kickserv is convient, essential for your business, easy to use, beneficial, efficent and the customner support team is amazing.

The reporting function is not intuitive at all.

the two boys down is Texas that are tech service for my area.

Founder

We report this anyone fix this error, we waiting for 3 days and nothing.

Office Manager/Owner

It provides all the basic features you need to schedule, create a work order and assign to employees, invoice customers, and sync to your accounting system.

My construction company uses kickserv to input customers, send estimates, sign contracts, schedule work, invoice and run several useful reports.

Recently docusign upped their pricing and we switched to kickserv e-signatures, we expected our homeowners to question the legitimacy but no one has and we have had 0% increase in cancellations since making the switch to the kickserv electronic signatures.

Account Manager

It is a very handy program that is improving at an impress pace.

Admin

Amazing! When I have questions they are always answered in a timely manner

It is simple and easy to use, and the customer support is excellent.

the platform is reliable and resonably user friendly.

Image upload with bad service is slow but that’s only with bad service.

The mobile and web app work together well to manage work, send invoices, and track jobs.

It's not always the easiest to decifer how I can get just a P/L number for the jobs entered.

Project Coordinator 

Kickserv helps me solve a problem or answer a question daily, whether it's using it to read the estimate or navigate to my appointment.

owner

I own a contracting business and it is perfect for my business.

Easy appointment scheduling, which is our main goal.  

Data Analyst

The lack of customization options for reports and the limited invoicing features.

Repair manager

Ease of notifying clients and techs of jobs scheduled.

Project manager

I enjoy that when I schedule a job it notifies the customer when the scheduled job is and what time.

Capturing all the jobs we have on the go, being able to catergorize them by type, and by status (unscheduled, scheduled, in progress, on hold, completed) really helps on the backend to keep invoices moving out.

Project Manager

Our techs can see the work order notes and attachments all on their phones.  

the scheduling , no automation on follow ups for leads, sync issues at times w QB, lack of feature rich apps others offer-  like invoicing, logic scheduling ( type in area and auto tells whos in area when) any connection with vech tracking and no way to sync with phone system

The reports could be more user friendly.  

We utilize the API to create orders automatically saving a tremendous amount of time.

I like the ease of use as well as the customer service.

Retail Manager and Accounts Receivable

I personally have not had any issues in my department for billing and invoices or scheduling appointments.

Kickserv vs ServiceTrade Comparison (2026)

Kickserv

ServiceTrade

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives