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Kickserv Logo

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#1 Most User-Friendly Software to Run a Service Business

(95)

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Kickserv Pricing, Features, Reviews and Alternatives

Kickserv product overview

Price starts from

59

Per month

Flat Rate

What is Kickserv?

Built & Trusted By 1000s of Service Pros! Kickserv offers complete job management and customer relationship management (CRM), scheduling, estimates, mobile access, invoicing, dispatching, and more. Kickserv also synchronizes to QuickBooks Desktop, QuickBooks Online and Xero so users don't have to do double entry with the aim of saving time and money.

Key benefits of using Kickserv

  • No double Quickbooks entry
  • GPS Checkins to track employees' job activity
  • Manage appointments, CRM, and scheduling
  • Store all customer data in one central location
  • Import and export from and to Excel
  • Handle leads and assign follow-up reminders
  • Schedule new opportunities, jobs and tasks directly from calendar
  • Scheduling with drag-and-drop features
  • Helps users to follow-up with automatic reminders
  • Powerful and flexible custom fields and reports
  • Software works with Outlook, Google Calendar and iPhone
  • iPhone and Android apps
  • Two-way integration with QuickBooks Desktop and QuickBooks Online
  • Integration with XERO
  • Integration with Mailchimp
  • Integration with Podium
  • Integration with Stripe
  • Integration with Customer Lobby
  • Custom and standard reporting
  • Custom fields and templates
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    FAQs/Forum
    Email/Help Desk
    Phone Support

    Training options

    Documentation
    Videos
    Webinars
    Live Online

    Kickserv pricing information

    Value for money

    4.4

    /5

    374

    Starting from

    59

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Kickserv features

    Functionality

    4.2

    /5

    374

    Total features

    153

    30 categories

    Most valued features by users

    Alerts/Notifications
    Activity Dashboard
    Third-Party Integrations
    Reporting & Statistics
    Reporting/Analytics
    API
    Workflow Management
    Data Import/Export

    Functionality contenders

    Kickserv users reviews

    Overall Rating

    4.4

    /5

    374

    Positive reviews

    90

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.53/10
    Rating distribution

    5

    4

    3

    2

    1

    221

    115

    24

    6

    8

    Pros
    I am extremely happy with Kickserv. There is a bit of a learning curve but I am very pleased.
    They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.
    If you need help or have questions, tech support is always there ready to help. Actually, a rep called me after signing up to see if I needed help or had any questions and right then, I thought WOW.
    Cons
    The APP has always been very poor and its so hard to use, we've never been able to use it the past 2-3 years because of how poor it is.
    Editing estimates does not work correctly. There are problems with payment capturing in Kickserv.
    The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.

    Overall rating contenders

    RC
    AvatarImg

    Ron C.

    Owner

    Oil & Energy, 11-50 employees

    Review source

    Overall Rating

    Satisfied Customer

    Reviewed 2 years ago

    Transcript

    Tarsha: Hi, I'm Tarsha, office administrator. I give Kickserv a five out of five. For more reviews like...

    ML
    AvatarImg

    Mike L.

    Director of Operations

    Environmental Services, 11-50 employees

    Review source

    Overall Rating

    What did we do without Kickserv?

    Reviewed 4 years ago

    Transcript

    Mike: Hi, I'm Mike, I'm an operations manager in the construction industry. And I would give Kickserv...

    CF
    AvatarImg

    Cyndi F.

    Construction, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Get your DISPTACH house in order

    Reviewed 5 years ago

    We have been with Kick Serv through a lot of growing pains. As a "non techy" person, I was very frustrated in the beginning but now have become a believer that THIS IS a great program for our growing business. I am looking forward to see which upgrades are coming for 2019. (Allow techs to search for specific job numbers in the field, colors change as job phases are uploaded with new people assigned to same job, adding the use of our standard quote forms, time sheet management)

    Pros

    Able to track all incoming calls with a glance at calendar screen. See every tech (color coded) daily, weekly and monthly. Track days off, vacations, in a glance, with customer on the phone!

    Cons

    Still no way to automatically change color coding as each phase of a project is completed and we need to add different tradesmen to the job. We have to "open" each job BEFORE we schedule a tech to see if he/she is already assigned to an ongoing job.

    Vendor response

    Hello Cyndi, Many thanks for the abundance of positive feedback. And as always the suggestions to make our product better and more user friendly is what we thrive on here. To quickly gather what jobs a technician or tradesman is on go directly to our Jobs index page and use the "assign to" filter. Ping me back from within the app if you'd like to discuss this idea further. We are here to help.

    SS
    AvatarImg

    Sandy S.

    Public Safety, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Superior Elevator Inspections - We Love Kickserv!

    Reviewed 5 years ago

    We have many customers that have many conveyances that we have to inspect per State requirements. Each has a different State Identification Number to record and track which we use in scheduling. We have to do much coordination between elevator contractors (Otis, Schindler, Kone, etc.), our customer building owners, and our inspectors. It's not always easy but Kickserv makes things much more manageable. Prior to Kickserv, spreadsheets, Word calendars and white boards were used...it was like the Dark Ages. :)

    Pros

    It's so easy to use and functions well for most of our needs. I LOVE the Special Instructions section and the clarity it provides in the Overview tab. Tags are also very helpful for our needs. The Resource calendar is fantastic too. Sometimes updates made in QB don't seem to come over to Kickserv in a timely manner but I think they usually do eventually. Overall, Kickserv has been a game-changer for us and I'm grateful every day for it's availability.

    Cons

    On my wish list is a feature that will allow me to duplicate contact information of one customer and paste it into that of another. We deal with many management companies who manage several of our customers and I have to re-type their contact info into each shared customer that we have. Reports are a little cumbersome to create but I did work in Salesforce.com many years ago and found that to be the case with them too.

    Vendor response

    Hi Sandy, SUPER review! You have been a very loyal customer for over 3 years! Thank you. We do thrive on feedback from our customers like you. Your viewpoints were insightful, and I believe they will help others.

    AG
    AvatarImg

    Andrew G.

    Construction, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    The old system service psychic was very useful and user-friendly. The new software is terrible.

    Reviewed 7 years ago

    During the service sidekick years, many. During the kick serve years nearly 0 other than scheduling.

    Pros

    The calendar is the biggest strength of this program. I like being able to use colors for different types of jobs. Also when you move something on the calendar it automatically updates. Our new software does not do that and I miss it. Service psychic used to be very easy to add people into the system and get them scheduled. Kick serve was not. The quick add was a great function when we were at tradeshows or when you're on the phone with a customer.

    Cons

    The reporting is near worthless. None of the reports are ever accurate, and trying to get someone to help you make them accurate was like banging your head against a wall. The system was incredibly unreliable It is constantly going down. For a web-based system, businesses rely on its functionality during business hours. We had many days of inability to use the system. They're always seem to be some reason why it crashed. The system was much much better when it was service sidekick. We had to build a salesforce software system because it was so dysfunctional. The customer service was also incredibly bad.

    Vendor response

    We migrated hundreds of our original customers from our legacy system to Kickserv starting in April 2017 through May 2017. We inherited some issues that we certainly should have anticipated or planned for. We did find a couple processing issues bringing on all those older accounts so quickly. We have since cleared those problems and added many more resources to handle much more growth. We sincerely apologize to all our loyal customers for enduring those weeks of processing delays.

    SL
    AvatarImg

    Shane L.

    Environmental Services, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Kickserv Kicks Ass

    Reviewed 3 years ago

    Excellent product and fast, reliable support.

    Pros

    Kickserv is easy to use and easy to learn. It has more than enough functionality for my small business and integrates well with the Stripe payment system. The scheduling and calendar feature are extremely useful in daily planning.

    Cons

    The home page is useless. Some of the reporting functions need work.

    Vendor response

    Shane - that is sort of an unofficial motto "it's that easy". And the fact you are finding that collecting your money is a snap using Stripe is great news. The dashboard of the application is for the owner to manage their Customer flow line (Opportunity > won > job > follow-up > invoicing > to collecting payment). I recommend you write into support@kickserv.com or use your blue message bubble in the app and we can certainly do more training on this with you. Thank you again.

    AvatarImg
    AvatarImg

    Kyle T.

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Excellent, agile field management software

    Reviewed 8 years ago

    We've used Kickserv for about a year now, and are pleased with our experience. We run moving and relocation company, and have a lot of part-time workers. Our business model requires a lot from the software, and we've had to get creative to make some features fit for us, but all in all we've not found a better solution for a better price. Some of the aspects that we appreciate include: - Resource...

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Kickserv FAQs

    Q. What type of pricing plans does Kickserv offer?

    Kickserv has the following pricing plans:
    Starting from: $59.00/month
    Pricing model: Free, Subscription


    Q. Who are the typical users of Kickserv?

    Kickserv has the following typical customers:
    Freelancers, Non Profit, Small Business


    Q. What languages does Kickserv support?

    Kickserv supports the following languages:
    English


    Q. Does Kickserv support mobile devices?

    Kickserv supports the following devices:
    Android, iPad, iPhone


    Q. Does Kickserv offer an API?

    Yes, Kickserv has an API available for use.


    Q. What other apps does Kickserv integrate with?

    Kickserv integrates with the following applications:
    Microsoft Outlook, QuickBooks Online Advanced, Stripe, Google Contacts, QuickBooks Online, Google Calendar, Mailchimp, Podium, Microsoft Excel


    Q. What level of support does Kickserv offer?

    Kickserv offers the following support options:
    Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support

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