Kickserv Pricing, Features, Reviews & Comparison of Alternatives

Kickserv

#1 Most User-Friendly Software to Run a Service Business

4.42/5 (12 reviews)

Kickserv overview

Built & Trusted By 1000s of Service Pros! Kickserv offers complete job management and customer relationship management (CRM), scheduling, estimates, scheduling, mobile access, invoicing, dispatching, and more. Kickserv also synchronizes to QuickBooks Desktop and Online and Xero so users don't have to do double entry with the aim of saving time and money.

Kickserv is designed to be suitable for plumbers, HVAC, computer repair, electricians, handyman, carpet cleaning, landscaping and lawn care, maid service, pest control, and many more industries. Kickserv helps manage bids and estimates, jobs, scheduling, dispatch, invoicing, and tasks with a shared online calendar where you can complete jobs. If you use Quickbooks we have a seamless 2-way integration with no double entry.

With one glance, users can see how their business is performing. With Kickserv, leads, jobs, and invoices are all at the user's fingertips. With the help of Kickserv's automated statuses users can easily stay on top of all their work. From closing a lead and managing a team, to collecting payments from customers, Kickserv will help businesses run smoothly with tools that are easy for the entire team to use.
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Pricing

Starting from
$59/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, United Kingdom

Supported languages

English
Kickserv screenshot: DashboardKickservKickserv screenshot: InvoiceKickserv screenshot: InvoicesKickserv screenshot: JobsKickserv screenshot: OppsKickserv screenshot: Resource - WeekKickserv screenshot: Schedule

Kickserv reviews

Value for money
Features
Ease of use
Customer support
  3.0
  3.5
  4.0
  3.3
Bill Lutz

Helping us get to the next level

Reviewed 2010-04-26
Review Source: GetApp

Service Sidekick has been instrumental in getting our operations to run smoothly. When we were shopping for software we kept on finding that other software packages were very redistricting. SSK did not require us to have an in house server, and it also integrated with our accounting software. These two point save us over $10,000 and the is just infrastructure cost. We regularly go to meetings with other businesses in our trade, and when comparing operations software SSK always make us look like Pro's.

Pros
SSK is cloud base. It can be accesses any where. It is also easily and inexpensively expandable to mobile users. It is constantly being upgraded without the need for us to install update. The staff of SSK is always listening to user suggestion.

Cons
There are not so many cons as features we want to add to this software. Many of witch I think are in the process of being added. The reporting side of the software could be improved. We are still putting Tech data in to excel. Work I don't want to do

Rating breakdown

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Nicholas Shearer

This software is awesome! Such a great product with excellent support!

Reviewed 2015-12-07
Review Source: GetApp

I own an Appliance Repair Business in the Sacramento Area, and we use this software for scheduling out our service calls and having the technicians manage the jobs out in the field. All i have to say is this software is awesome. We have gone through 3 other software providers in the past 5 years and just none of it compares to Kickserv. They have so many options as well as a client portal which has great features! Their tech support is on top of things and help you get your problems solved fast! Thank you!

Pros
Great features, awesome customer service, great price point, customer portal, great user interface, easy to use and understand, Quickbooks integrates seamlessly, live signature capture, also you can email an estimate over and the customer/client can view the estimate and sign online. (great feature for a mobile business or a business who has customers who would like to think on repairing or purchasing new)

Cons
Mobile app could use some work for iPhone & Android, but their mobile WEB interface is awesome and has so many great features.

Rating breakdown

Value for money
Ease of use
Customer support

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Kurt Russell Molina

It is a great communication software and easy to use.

Used daily for free trial
Reviewed 2017-08-18
Review Source: GetApp

Pros
Convenient and easy to use, really efficient and effective communication software tool that will help businesses like us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Bill

they keep growing and developing features as we grow

Reviewed 2013-04-05
Review Source: GetApp

This is the first and only Customer Relationship Management solution we found that could work with QuickBooks® Online. We started building our business with web based solutions and ServerSidekick is helping us keep it that way as we grow. Without Kickserv we would have had to buy a server and get some sort of IT maintenance contract. Cloud computing is a great solution for small business. Kickserv is not stagnant, there is no waiting until the next release of the latest software version, they keep growing and developing features as we grow.

Pros
available in the cloud, new features coming in regularly

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Rainbow Plumbing & Heating

making daily business functions simple

Reviewed 2013-12-08
Review Source: GetApp

We are a plumbing company here in Nj. We have been with kick serve since they were previous named serviceside kick. Since using this product it has aided us in becoming totally paperless. no more misplaces paper or photos, All customer service info stored in one place and always available from any email device. One of the best decisions we ever made.

Pros
It is Organized , simple to use, a great business operations tool.

Cons
Requires to have some sort of internet connection for it to be used.

Rating breakdown

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Kickserv pricing

Starting from
$59/month
Pricing options
Free trial
Subscription
View Pricing Plans

Free Trial!
Solo plan: $59/month up to 2 Users
Starter plan: $99/month (or $79/month with annual plan) up to 5 Users
Business plan: $199/month (or $159/month with annual plan) unlimited + more features
Premium plan: $299/month (or $239/month with annual plan) unlimited + ALL features

Kickserv features

API
Activity Dashboard
Activity Tracking
Custom Fields
Customizable Reporting
Invoice Management
Real Time Data
Real Time Reporting
Third Party Integration

Audit Trail (245 other apps)
Auditing (302 other apps)
Automatic Notifications (417 other apps)
Compliance Management (271 other apps)
Data Import/Export (303 other apps)
Document Storage (239 other apps)
Inventory Management (294 other apps)
Inventory Tracking (252 other apps)
Monitoring (229 other apps)
Reporting & Statistics (352 other apps)
Workflow Management (308 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

GetApp Analysis

From managing employee schedules to sending client estimates and collecting on customer payments, a small business owner’s work is never truly done. Kickserv is a cloud-based CRM application that helps small business owners automate basic business processes to improve the bottom line.

Built for professionals in service-related industries, Kickserv has developed a way for business owners to keep their offices updated, even while they’re working in the field. Professionals can schedule opportunities and jobs from the office or the field, and they can approve estimates and pay invoices from any connected mobile device. By utilizing mobile tools for invoicing, scheduling, and dispatching, teams are able to stay in-sync regardless of their physical locations.


What is Kickserv?

Kickserv helps small business owners work in paperless environments, with automated business processes developed to boost the bottom line. The platform includes modules for job management, scheduling, estimates, invoicing, and customer relationship management. A two-way sync with QuickBooks ensures that all of a company’s financial data—including items, contracts, invoices, and payments—is updated in real-time.

For plumbers, landscapers, computer repair specialists, and other professionals in service-related industries, Kickserv provides a way for offsite field technicians to work seamlessly alongside onsite support staffers. Kickserv’s mobile interface includes tools for managing schedules, tracking time, and reviewing charges remotely from mobile devices. Advanced features like GPS tracking and automated team status updates also provide value for businesses that need help managing employees who work in the field.


Who is Kickserv for?

Developed for small businesses in any industry that provides client services in the field, Kickserv is most frequently used by professionals in the plumbing, landscaping, computer repair, HVAC, and carpet cleaning industries. The majority of these companies have fewer than 50 employees.

Thanks to Kickserv’s mobile capabilities, the solution can be used equally by both onsite and offsite employees. Technicians who work in the field can take advantage of advanced features like GPS tracking and automated team status updates, while front office support staffers can simultaneously utilize Kickserv’s advanced scheduling features to manage their workforces and view availability in real-time.


Main features

Two-Way Syncing to QuickBooks

Kickserv provides a seamless way for its users to keep their accounts up-to-date across multiple platforms, thanks to a two-way QuickBooks Online and QuickBooks Desktop sync. This feature enables businesses to ensure that all of QuickBooks data—including items, contacts, invoices, and payments—stays updated without repeated manual entry tasks.

Connect Kickserv to your QuickBooks account to take advantage of the two-way syncing feature. Let Kickserv know whenever you’re ready to sync, and the platform will instantly update your back office. A few of Kickserv’s advanced capabilities include the ability to sync estimates and print invoices from QuickBooks.

Keeping Customer Contact Records

Contact records give businesses a quick summary of each client they’ve done business with, putting important information (like a customer’s phone number or service preferences) at a field technician’s fingertips.

Create a record for each new client at your company, making sure to include as much relevant information as possible. This information could include phone numbers, email addresses, service addresses, and billing information, along with special notes and attachments that technicians can add while they’re working in the field. When your customer contact records are up-to-date, you’re able to quickly find related contacts and service locations, and set reminders for sales and work follow-ups.

Sending Invoices

Plenty of business apps provide users with the ability to send invoices, but Kickserv differentiates itself with its advanced invoice tracking capabilities. In addition to sending invoices via email, businesses can track the delivery of those invoices to their customers. This feature lets businesses know when customers have viewed the invoices they sent.

To generate a new invoice, click the Invoices tab and select the client you’re billing. Kickserv lets you enter custom items, descriptions, and prices. You can also include taxes on your invoices. You have the option to email the invoice or download it to send via USPS. Once a payment has been received, return to the Invoices tab to mark the invoice as paid.

Advanced Scheduling & Calendars

Color-coded calendars help support staffers and field technicians quickly see what appointments and meetings are scheduled for the coming week or month. Classic calendar features allow for drag-and-drop appointments, and dynamic calendar filtering.

Decide for yourself whether to view a daily, weekly, or monthly calendar. Color-coded features let you see which field technicians have the busiest schedules, and which types of service calls are most in demand. This information is especially useful when you’re managing an entire workforce, since it’s possible to review employee availability and reschedule appointments by simply dragging and dropping events into place.

Mobile Access

Kickserv provides field technicians with mobile access on a 24/7 basis. This allows employees and managers to remain on the same page whether they’re working inside or outside the office. Through the mobile app, technicians can check estimates, schedules, team statuses, jobs, and opportunities. They can also track time, attach notes, documents, and images to jobs, and they can share their location through GPS tracking.


Integrations

Kickserv integrates with QuickBooks, which eliminates the need for businesses to do double entry with completed invoices. Kickserv also provides an iCal feed, which enables users to subscribe to all of their scheduled events from other personal calendars, including Outlook and Google.


Pricing

Businesses have three pricing plans to choose from when using Kickserv. The company charges $49 for five users, $99 for 10 users, and $199 for 20 users. Businesses with more than 20 employees are encouraged to select the Enterprise plan, which is sold at $50 per every five users. Integration with QuickBooks is an additional $50.


Bottom line

  • Helps service professionals keep their businesses running smoothly.

  • Automates business processes to increase the bottom line.

  • iOS application is available for mobile users.

  • Schedule opportunities from the office or the field.

  • Approve estimates and pay invoices from a mobile device.


Videos and tutorials

Additional information for Kickserv

Key features of Kickserv

  • Custom fields and reports
  • QuickBooks Desktop 2 way sync
  • Billing & Invoicing
  • Activity management
  • Activity tracking
  • Automatic reminders
  • Calendar management
  • Client portal
  • Contact history
  • Customer accounts
  • Customer database
  • Customizable branding
  • Customizable reporting
  • Custom email templates
  • Document imaging
  • Credit card payments
  • Email integration
  • Employee management
  • Estimating
  • GPS
  • Shared calendar
  • Bidding and estimating
  • Invoice processing
  • Job costing
  • Job tracking
  • Opportunity management
  • Progress tracking
  • QuickBooks integration
  • Quote management
  • Real time data
  • Real time reporting
  • Receiving
  • Global search
  • File attachments
  • SEO management
  • Third party integration
  • Time tracking by client
  • Activity dashboard
  • Mobile access
  • Appointment management
  • Email invoices
  • Drag-and-drop features
  • Phone and email support
  • Chat
  • Custom fields
  • Lead assignment
  • ROI analytics
  • Cost estimating
  • Electronic signature capture
  • Filtered views
  • Prospecting tools
  • Online booking integration
  • Availability indicator
  • Job scheduling
  • Booking management
  • Self service portal
View All Features

Benefits

No double Quickbooks entry
GPS Checkins to track employees job activity
Manage appointments, CRM, and scheduling
Store all customer data in one central location
Import and export from and to Excel
Handle leads and assign follow-up reminders
Schedule new opportunities, jobs and tasks directly from calendar
Scheduling with drag-and-drop features
Helps users to follow-up with automatic reminders
Powerful and flexible custom fields and reports
Software works with Outlook, Google Calendar and iPhone