This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Kickserv Logo
Kickserv

#1 Most User-Friendly Software to Run a Service Business

visit website

Kickserv Pricing, Features, Reviews and Alternatives

Kickserv product overview

Price starts from

31

Per month

Flat Rate

What is Kickserv?

Built & Trusted By 1000s of Service Pros! Kickserv offers complete job management and customer relationship management (CRM), scheduling, estimates, scheduling, mobile access, invoicing, dispatching, and more. Kickserv also synchronizes to QuickBooks Desktop and Online and Xero so users don't have to do double entry with the aim of saving time and money.

Key benefits of using Kickserv

  • No double Quickbooks entry
  • GPS Checkins to track employees job activity
  • Manage appointments, CRM, and scheduling
  • Store all customer data in one central location
  • Import and export from and to Excel
  • Handle leads and assign follow-up reminders
  • Schedule new opportunities, jobs and tasks directly from calendar
  • Scheduling with drag-and-drop features
  • Helps users to follow-up with automatic reminders
  • Powerful and flexible custom fields and reports
  • Software works with Outlook, Google Calendar and iPhone
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    FAQs/Forum
    Email/Help Desk
    Phone Support

    Training options

    Documentation
    Live Online
    Videos
    Webinars

    Kickserv pricing information

    Value for money

    4.4

    /5

    332

    Starting from

    31

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Kickserv features

    Functionality

    4.1

    /5

    332

    Total features

    90

    27 categories

    Most valued features by users

    Alerts/Notifications
    Activity Dashboard
    API
    Third Party Integrations
    Customizable Reports
    Data Import/Export
    Real Time Data
    Activity Tracking

    Functionality contenders

    Kickserv users reviews

    Overall Rating

    4.4

    /5

    332

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.55/10
    Rating distribution

    5

    4

    3

    2

    1

    191

    104

    23

    6

    8

    Pros
    I am extremely happy with Kickserv. There is a bit of a learning curve but I am very pleased.

    JD

    John D.

    They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.

    MW

    Mike W.

    If you need help or have questions, tech support is always there ready to help. Actually, a rep called me after signing up to see if I needed help or had any questions and right then, I thought WOW.

    DB

    Denise B.

    Cons
    The APP has always been very poor and its so hard to use, we've never been able to use it the past 2-3 years because of how poor it is.

    bb

    brian b.

    Editing estimates does not work correctly. There are problems with payment capturing in Kickserv.

    JB

    Josh B.

    The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.

    LH

    Lisa H.

    Overall rating contenders

    Overall Rating

    What did we do without Kickserv?

    Reviewed 2 years ago

    Transcript

    Mike: Hi, I'm Mike, I'm an operations manager in the construction industry. And I would give Kickserv...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Excellent functionality and ease of use

    Reviewed 4 years ago

    Kickserv offers us the opportunity to quickly reschedule and update work orders in real time. The Quikbooks integration saves us time and money because we only enter customer info once.

    Pros

    Kickserv enabled us to scale up the business and offers us excellent tracking for billing, communication, and customer service.

    Cons

    There are no issues or downside for my company.

    Vendor response

    Thank you Ted. Your loyalty and willingness to take a moment to give us feedback is worth a lot to us. I hope it also helps others. Cheers!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Servicing Company - Long-time User

    Reviewed 7 months ago

    Generally very good.

    Pros

    - As a CRM software, we are able to manage all of our customers, scheduling, invoicing and reporting (not as bookkeeping or Financial Statements) in a generally good way. - The inter-connectionedness of the various parts of the software makes it easy to navigate from one function to another. - Although there has been some down time (which can be very difficult because we cannot function), but over...

    Cons

    - Support is sometimes tedious. - New features added (if we find out about them at all) can be very disruptive to our processes, and confusing. While some of them make sense in a wider world, they sometimes are baffling and frustrating in our business. - We have 2 locations (and hope to have many more) and need to have separate systems. Kickserv requires us to use separate browsers for each. How are...

    Vendor response

    Thank you Doug for your continued support and taking the time to leave us some feedback. We greatly appreciate it. Know that your feedback does not fall on deaf ears and we are always working on ways to improve Kickserv.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great Software

    Reviewed 2 months ago

    I am a lot more comfortable with the software now. However, in the beginning I used customer support A LOT. They were always prompt and helpful, which is a treat when learning a new software.

    Pros

    I love the ease of use and the ability to create a customer account and follow it through from the iniital contact, scheduling an estimate and the actual work itself, keeping track of payments, keeping track of customer services/purchases , downloading customer job information and sending out receipts. For me, who does not a very good memory, the reminder notes is paramount. I refer to them multiple times during a job and these notes have saved me many times because I do a lot of followup and the ability to pull up each day's followup notes is just great. I don't generally tend to miss a beat with my customer service - all because of Kickserv!!

    Cons

    The only think I can think of, based on what I use, is being able to get to the Reminder section as quickly as I want to. If I am in the Job section, I have to go back to the customer name and then go to the Reminder section. Not a BIG deal, just a little glitch.

    Vendor response

    Another satisfied customer of Kickserv. I agree with the use of the reminders. I have so much to remember and the reminder of notes is a great way to never miss task or a follow-up. Thank you Linda.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend1/10

    Share this review:

    Lack of response to concerns. Converted us to new platform a day early while open.

    Reviewed 5 years ago

    Our experience with this software was average until the migration from SSK to Kickserv. 1) Our migration was scheduled for the evening of 2/2/17 but instead was run during the morning. 2) This resulted in us not being able to access our entire database for the entire workday. We lost customers and business as a result. 3) The only response we have gotten from Kickserv is "Sorry about the confusion". 4)...

    Pros

    drag and drop capabilities

    Cons

    Since switching over to the new platform, there are issues with billing and attaching. Customer support is not helpful

    Vendor response

    The experience you had with the migration of your account was very unfortunate. Having your system not available during your working hours is a serious issue and we apologize for that error. We did work with your co-worker on the phone to handle the major issue which was mainly getting the sync working successfully again. To acknowledge some of your comments here we currently don't restrict file...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Simple, affordable work managment software

    Reviewed 2 months ago

    I tested several work order managment products before choosing Kickserv as my platfoem. Makes scheduling, timecards, and customer history a non headache for me and my business. Totally love the product!!

    Pros

    Kickserv is great for customer managment. Easily see past and future work orders for all customers. Love the ability to add attachments to customer profile and work orders. Great database.

    Cons

    I have no dislikes. I would like to have the ability to select which items are shared per work order via the customer portal.

    Vendor response

    Hey Braeden, 10/10, all the stars, and no dislikes! We are grateful for the review. We are glad to hear that you love our product and that Kickserv is meeting your expectations. When you have some time send me an email at juan.herrera@kickserv.com so that I can get some more information about your request and we can submit it to our product team as a feature request! Thank you again for your review and for being a part of the Kickserv family.

    Kickserv FAQs and common questions

    Q. What type of pricing plans does Kickserv offer?

    Kickserv has the following pricing plans:
    Starting from: $31.00/month
    Pricing model: Free, Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Kickserv?

    Kickserv has the following typical customers:
    Freelancers, Non Profit, Small Business


    Q. What languages does Kickserv support?

    Kickserv supports the following languages:
    English


    Q. Does Kickserv support mobile devices?

    Kickserv supports the following devices:
    Android, iPad, iPhone


    Q. Does Kickserv offer an API?

    Yes, Kickserv has an API available for use.


    Q. What other apps does Kickserv integrate with?

    Kickserv integrates with the following applications:
    Microsoft Outlook, Dropbox Business, QuickBooks Online Advanced, Stripe, Google Contacts, Quickbooks Online, Google Calendar, Mailchimp, Xero, Microsoft Excel


    Q. What level of support does Kickserv offer?

    Kickserv offers the following support options:
    Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support

    Related categories