Onsite - 2026 Pricing, Features, Reviews & Alternatives

Onsite is an AI-native field service management software platform designed specifically for contractors and field service businesses. The platform provides end-to-end business management capabilities that span from initial customer contact through final payment collection. Artificial intelligence automation is integrated throughout the operational workflow. Onsite caters to solo operators and growing field service teams across various trades including plumbing, electrical work, septic services, and junk removal. The platform offers a comprehensive solution for businesses seeking to streamline field operations and reduce administrative overhead.

The platform features an integrated business phone system that separates business and personal communications through a dedicated business line. The system automatically records, transcribes, and analyzes every customer call. This functionality enables review of call recordings and retrieval of critical details from past conversations. AI-driven call management automatically creates contacts, drafts jobs, sends appointment reminders, and queues recommended next actions for user approval. The Onsite Assistant performs complex action plans and analyzes account data in response to natural language queries regarding schedules, unpaid invoices, customer information, and business metrics. Users may request job creation, estimate generation from notes, schedule conflict checks, customer follow-up by text, future earnings projections, and customer brief production.

The platform combines customer relationship management with unified search functionality across all customers, jobs, and conversations. Scheduling and dispatch features deliver job assignments to field personnel via text while customers receive appointment reminders automatically. Job site documentation tools allow on-site capture and organization of photos, videos, and notes. The estimating and quoting module produces estimate bundles in a short timeframe. Intelligent follow-up automates customer communications to support deal closure without manual intervention. Proposal management facilitates creation, distribution, and monitoring of customer proposals. The invoicing system integrates online payment processing to support payment collection.

Built-in accounting capabilities maintain current financial records by integrating accounting functions directly with job management. This integration eliminates the need for external data exports, reconciliation processes, and third-party accounting software. The software architecture emphasizes reduced data entry and embedded intelligence throughout the user interface. Mobile support enables voice-based estimate creation, access to job history through mobile devices, and on-site proposal generation and approval. The platform can be deployed on the same day as account setup without requiring extended implementation periods.