Field Service Management (FSM) Software

Best Comparison List of Vendor Applications & Tools
  • GoSpotCheck    10

    Mobile Data Collection for field team retail execution
    Field service teams use GoSpotCheck to collect data in the field from their mobile devices for analysis via real-time dashboards. ...
  • HouseCall Pro    38

    The Premier Field Service Management and Marketing Solution
    Keep your business organized with real-time job updates across all devices, crews and technician job dispatch capabilities, and drag/...
  • Wintac    120

    The All-In-One Software for Service Contractors
    Wintac's features include scheduling & dispatch, customer & lead management, estimates & proposals, accounting & payroll, inventory, ...
  • WorkflowMax    22

    Time tracking and invoice software by Xero
    WorkflowMax lets you manage all your job management & project management needs in a single, seamlessly integrated system. Features ...
  • Kickserv    11

    Field Service Management online CRM
    Field service teams use Kickserv to track the status of jobs, leads, & invoices, schedule jobs, share calendars, track time, send ...
  • Jobber    38

    Software for Mobile Service Businesses
    With mobile apps, powerful scheduling, online invoicing, and simple customer management, Jobber is the easiest way to run a field ...
  • GeoOp    12

    Job Management made easy for Trades and Services
    With GeoOp, businesses can easily manage field workers, schedule and track jobs real-time, quote on the spot and invoice same day.
  • Synchroteam    5

    Field Service Management - FSM
    Optimize costs, dispatch, scheduling and reporting with our enterprise cloud based Field Service Management solution.
  • ProntoForms    2

    Mobile forms made easy
    Use ProntoForms to build & dispatch custom forms to staff in the field who can collect job data such as signatures, images & ...
  • Datafield    42

    Beautiful forms on mobile and tablet
    Datafield enables you to create mobile forms and surveys that field staff can use to collect data. Supports multi languages, ...
  • mHelpDesk    39

    Win more jobs and grow your business with mHelpDesk!
    Field service teams can use mHelpDesk to create work orders, estimates & invoices, track jobs & service requests, dispatch ...
  • YourTradeBase    8

    Easy software for trades and services
    YourTradeBase enables field service teams to cost jobs, schedule jobs and tasks, set reminders, and create quotes, estimates, ...
  • Field Harmony    6

    Field service management software
    Field Harmony gives field staff access to all appointment & schedule info, whilst providing office staff with dispatching, financial,...
  • SimpliField    6

    Powerful Mobile Reports & Real Time Analytics
    SimpliField offers live reports, dashboards and analytics on all field team activity. Pull field data from multiple sources and ...
  • Repsly    11

    Field Activity Management
    Manage reps in the field efficiently with visit scheduling, geo-tagging, and time and mileage tracking, among other features.
  • Loc8.com    6

    Full spectrum field service for asset maintenance and job management
    Loc8.com combines asset management & help desk support with maintenance & service management features to manage work orders, ...
  • Mobile Field Report    3

    Field Service Management
    Gives you full control of your service activities from everywhere. Optimized dispatching, simple customer management, easy field ...
  • RazorSync    3

    Manage, Schedule, Dispatch, Invoice. Streamline Your Service Business.
    RazorSync helps to manage all field service operations, from scheduling workers & updating customer records to creating estimates/...
  • Maxpanda CMMS    3

    Work Order Management Software
    Thousands of new clients just like you are aiming to organize their daily incoming work order requests and preventative maintenance ...
  • FieldAware    2

    Field Service Management Software
    Use FieldAware to manage work orders, schedule & dispatch technicians, create invoices & quotes, produce reports, and offer customer ...
  • ZenMaid    2

    Scheduling software for maid services
    The easiest-to-use scheduling software for maid services
  • Easyf6    3

    We will make your service company more profitable. Guaranteed !
    Easyf6 helps service companies manage the entire process - from customer service requests and dispatching, to taking data in the ...
  • ServiceM8    2

    We're for small business
    ServiceM8 helps field technicians and office staff stay connected, helping to locate staff in real-time, dispatch jobs, and ...
  • FieldEZ    1

    Scheduling, Dispatch, Invoicing, Attendance and more!
    FieldEZ supports lead/ service ticket management, dispatch & scheduling, location tracking, attendance monitoring, invoicing, form ...
  • FieldService360    1

    #1 Field Service Solution Built 100% on Salesforce Platform
    Centralized Account Management, Inventory Management, Workforce Management, Scheduling/Dispatch Management, Contract/Warranty ...


GetApp lists the best Field Service Management (FSM) software vendor reviews. Including examples of their program solutions, company comparisons, and other types of application options.

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What is Field Service Management (FSM) Software?

Field service management software enables service providers to better manage their operations and provide optimal customer service. These business apps allow you to schedule and track jobs that take place outside the office. By matching the right technicians with the right clients, planning routes and calculating travel times, along with managing inventories and stock levels, field service software ensures the accurate delivery of a high level of service.

Field service management tools cover a number of needs including ticket management, CRM and database management, compliance tracking, scheduling and dispatching, contract and partner management, RMA management and work order management.

Field service management software is used to collect data on new customers as well as to provide a better understanding of your existing customers. Warranties and service contracts are stored and entitlements are tracked to give a complete overview of client service history. You can also store clients’ personal details, assets, and equipment and keep a communication log to see who dealt with each phone call and which technician was sent out to each job.

Many field service management solutions will provide features for customer self-service. Clients can login to the software gain access to live job statuses. Technicians can also access information remotely and provide updates and feedback on jobs. Technicians can also be notified of incoming jobs via SMS, email and Push Notifications.

Service part and inventory management are a key feature of field service applications. You can use these features to manage reverse logistics and depot repair activities. Many field service software apps will allow you to automatically create quotes and invoices for your clients and will provide digital signature capabilities.

You can also use field service management software to automatically calculate jobs and route times. The reporting functionality of these apps provides you with key service performance information, helping to identify areas for improvement and flag up issues for review.

Key Features & Benefits

  • Schedule jobs and dispatch technicians
  • Plan routes and calculate job times
  • Log customer service and interaction history
  • Provide customer self-service tools
  • Manage parts and inventory levels
  • Create quotes and invoices
  • Capture e-signatures
  • Report on KPIs and help to improve workflows

GetRank Q1 2016 for Field Service Management (FSM)

GetRank is GetApp’s quarterly ranking of the top 25 Field Service Management (FSM) apps based in the cloud. Each app is scored using five criteria, each worth 20 points, for a total possible score out of 100: User Reviews, Integrations, Mobile Apps, Media Presence, and Security. Each app’s GetRank score is completely independent of commercial interests and existing relationships that GetApp has with app vendors. For a full report on GetRank and quarterly industry trends, check out the research tab above.

Reviews
Integrations
Mobile
Media
Security

1. HouseCall Pro

The Premier Field Service Management and Marketing Solution
76
17
18
17
11
13

2. GeoOp

Job Management made easy for Trades and Services
74
12
13
17
16
16

3. mHelpDesk

Win more jobs and grow your business with mHelpDesk!
68
17
6
16
16
13

4. ProntoForms

Mobile forms made easy
63
7
18
18
5
15

5. GoSpotCheck

Mobile Data Collection for field team retail execution
60
13
8
17
13
9

6. SimpliField

Powerful Mobile Reports & Real Time Analytics
59
10
15
14
7
13

7. Fleetmatics WORK

Field service management software for SMBs
57
0
13
17
9
18

8. Kickserv

Field Service Management online CRM
54
14
8
14
5
13

9. Jobber

Software for Mobile Service Businesses
53
18
6
16
13

10. FieldEZ

Scheduling, Dispatch, Invoicing, Attendance and more!
51
7
18
15
2
9

11. Synchroteam

Field Service Management - FSM
50
12
20
14
4

12. Loc8.com

Full spectrum field service for asset maintenance and job management
49
11
13
13
12

13. ServiceM8

We're for small business
48
6
18
7
8
9

14. Wintac

The All-In-One Software for Service Contractors
45
19
4
14
8

15. Maxpanda CMMS

Work Order Management Software
44
10
0
14
20

16. Repsly

Field Activity Management
41
11
8
15
7

17. FieldAware

Field Service Management Software
41
10
4
16
11

18. Mobile Field Report

Field Service Management
37
10
11
13
3

19. ClickSoftware

Mobile workforce management software
37
0
11
14
12

20. Astea Alliance

Field Service Management & Mobile Workforce Solutions
36
0
19
14
3

21. NetDispatcher

Automating your Business for more sales and efficiencies.
34
0
18
0
2
14

22. RazorSync

Manage, Schedule, Dispatch, Invoice. Streamline Your Service Business.
34
10
4
18
2

23. FieldService360

#1 Field Service Solution Built 100% on Salesforce Platform
33
7
8
16
2

24. Easyf6

We will make your service company more profitable. Guaranteed !
31
9
6
14
2

25. Younility

Scheduling and time tracking made simple
31
0
0
14
17

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GetRank Q1 Research for Field Service Management (FSM)

This research report is part of GetApp’s quarterly product ranking, GetRank. The report, ‘Operating in the Cloud: Key Trends for 2016’, highlights the most important trends in the operations management space to help you choose the right cloud-based Field Service Management, Inventory Management or Business Management application for your business.

In this report, you’ll find:

  • Expert analysis and industry commentary with insight into some of the most notable developments in operations management software in Q1 of 2016.
  • Unique insights from data collected through GetApp’s research program, GetData, as it relates to user perception of cloud-based business software.
  • The Q1 2016 ranking for Field Service Management, Inventory Management and Business Management software.
  • A detailed explanation of GetRank and the five unique data points used to calculate an app’s GetRank score.

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How is the GetRank score calculated?

User Reviews

The GetRank score for user reviews is calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against other apps in the category. This raw number is then scaled to represent a value between 1 and 20.

Integrations

Integration scores are calculated by scaling and adding two different averages for the number of listed integrations on GetApp: the first 15 points are awarded for the total number of integrations scaled against the average for the top 25 percent of apps in the category, while the final 5 points are awarded for the total number of integrations scaled against the leader in the category.

Mobile Platforms

Mobile platform scores are calculated using data pulled from Google Play and the Apple App Store. In this case, a maximum of 5 points is attributed for having an Android App, and another 5 for an iOS app. The additional 10 points are calculated based on the ratings of the app in each store, rated out of 5, for a total of 20 points.

Media Presence

Media presence is calculated using the number of Twitter followers and Facebook fans a vendor has. Each social network contributes a maximum of 10 points to the total score. The first 5 points are awarded for total number of followers scaled against the average number of followers that each vendor in the category has, while the other 5 points are awarded based on the total number of followers scaled against the category leaders. The scores for Facebook and Twitter are added together for a total score out of 20.

Security

Security is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each answer is assigned a point value based on vendor response, with additional points given for security certifications, for a maximum possible score of 20.

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Download Report