Field Service Management (FSM) Software

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Here's our list of apps for Field Service Management (FSM) software.

FSM software helps businesses manage the on-site requests for their products and services.

Highlighted apps are recognized as Category Leaders — the leading business apps within a category. Our data-driven rankings are based on 5 key factors that will help you choose the right app for your business.

You can also sort & filter results by Category Leaders or click on the ‘Leaders’ tab to see the full list, compare apps, and find out more about our scoring methodology.

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215 apps

Jobber   

521
75 pts
Quoting, scheduling, & invoicing for home service businesses
Jobber is a software solution for field service businesses which is designed to help with quoting, scheduling, invoicing, and getting paid—faster. Read more about Jobber

Jobber

75 pts
Quoting, scheduling, & invoicing for home service businesses
Jobber is a software solution for field service businesses which is designed to help with quoting, scheduling, invoicing, and getting paid—faster. Read more about Jobber

ServiceTitan   

130
#1 Management Software for Home Service Contractors.
Purpose built for residential HVAC, plumbing, and electrical companies. Read more about ServiceTitan
#1 Management Software for Home Service Contractors.
Purpose built for residential HVAC, plumbing, and electrical companies. Read more about ServiceTitan

mHelpDesk   

770
62 pts
Win more jobs and grow your business with mHelpDesk!
Field service teams can use mHelpDesk to create work orders, estimates & invoices, track jobs & service requests, dispatch technicians, and more. Read more about mHelpDesk
Win more jobs and grow your business with mHelpDesk!
Field service teams can use mHelpDesk to create work orders, estimates & invoices, track jobs & service requests, dispatch technicians, and more. Read more about mHelpDesk

Pointman   

16
Operations software for plumbing, electrical, and HVAC
Pointman is a mobile field service management system designed to provide SMBs with the tools to manage customers, employees, service dispatch & work orders. Read more about Pointman
Operations software for plumbing, electrical, and HVAC
Pointman is a mobile field service management system designed to provide SMBs with the tools to manage customers, employees, service dispatch & work orders. Read more about Pointman

Salesforce Service Cloud   

436
Customer service & support software
Support Every Customer. Anytime. Anywhere. Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud
Customer service & support software
Support Every Customer. Anytime. Anywhere. Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud

WorkWave Service   

15
Cloud-based Field Service Management Software
WorkWave Service is a field service software suited for residential maid service companies, lawn & landscape professionals, pest, cleaning and HVAC industries. Read more about WorkWave Service
Cloud-based Field Service Management Software
WorkWave Service is a field service software suited for residential maid service companies, lawn & landscape professionals, pest, cleaning and HVAC industries. Read more about WorkWave Service

Synchroteam   

45
67 pts
Field service management software. Live support. Free trial.
Field service management (FSM) software for mobile workforce tracking. Features scheduling, dispatch, calendar, job management, invoicing and map. Live support. Read more about Synchroteam
Field service management software. Live support. Free trial.
Field service management (FSM) software for mobile workforce tracking. Features scheduling, dispatch, calendar, job management, invoicing and map. Live support. Read more about Synchroteam

RazorSync   

197
Field Service Management Software & Mobile App
Manage all field service operations from scheduling and dispatching to job-site invoicing & estimating, it’s easy to streamline your operation with RazorSync. Read more about RazorSync
Field Service Management Software & Mobile App
Manage all field service operations from scheduling and dispatching to job-site invoicing & estimating, it’s easy to streamline your operation with RazorSync. Read more about RazorSync

e-automate   

2
ERP for small & medium-sized field service businesses
e-automate is a cloud-based business management solution for companies that support, sell, and service technology products, such as office equipment, banking equipment, and two-way wireless. The platform covers accounting, contracts, purchasing, inventory, sales, customer service, and more. Read more about e-automate
ERP for small & medium-sized field service businesses
e-automate is a cloud-based business management solution for companies that support, sell, and service technology products, such as office equipment, banking equipment, and two-way wireless. The platform covers accounting, contracts, purchasing, inventory, sales, customer service, and more. Read more about e-automate

Workpath   

1
Scheduling and labor management for healthcare organizations
Workpath streamlines the ordering, scheduling, and dispatching processes for any type of work - shift, assignment, appointment. Ensure the right labor receives the right assignment at the right time and place. Manage your field work with custom reminders, field communication and quality control. Read more about Workpath
Scheduling and labor management for healthcare organizations
Workpath streamlines the ordering, scheduling, and dispatching processes for any type of work - shift, assignment, appointment. Ensure the right labor receives the right assignment at the right time and place. Manage your field work with custom reminders, field communication and quality control. Read more about Workpath

Device Magic   

19
Fast efficient data capture.
Device Magic replaces your organization's paper forms with custom mobile forms that function offline. Device Magic is the easiest way to automate paperwork and digitize inefficient processes with mobile forms automation. Read more about Device Magic
Fast efficient data capture.
Device Magic replaces your organization's paper forms with custom mobile forms that function offline. Device Magic is the easiest way to automate paperwork and digitize inefficient processes with mobile forms automation. Read more about Device Magic

StreetSmartClickSoftware   

109
Mobile workforce management software
StreetSmart Mobile Workforce Management Solution is the leader in turnkey, mobile workforce management solutions including Jobs & Forms, Timesheets, Read more about StreetSmartClickSoftware
Mobile workforce management software
StreetSmart Mobile Workforce Management Solution is the leader in turnkey, mobile workforce management solutions including Jobs & Forms, Timesheets, Read more about StreetSmartClickSoftware

Swept Janitorial App   

40
Janitorial Software that Saves You Time and Money
Swept serves janitorial and commercial cleaning companies by helping managers and cleaners communicate, identify issues, create schedules, track time, and more. Read more about Swept Janitorial App
Janitorial Software that Saves You Time and Money
Swept serves janitorial and commercial cleaning companies by helping managers and cleaners communicate, identify issues, create schedules, track time, and more. Read more about Swept Janitorial App

ServiceMax   

37
Imagine Flawless Field Service
ServiceMax helps enterprise field service businesses with 100+ technicians improve revenue, lower costs, and increase productivity. Read more about ServiceMax
Imagine Flawless Field Service
ServiceMax helps enterprise field service businesses with 100+ technicians improve revenue, lower costs, and increase productivity. Read more about ServiceMax

Fieldpoint   

7
Cloud-based field service and project management software
Fieldpoint Service Applications is a developer of field service software and project job costing applications. Read more about Fieldpoint
Cloud-based field service and project management software
Fieldpoint Service Applications is a developer of field service software and project job costing applications. Read more about Fieldpoint

BiznusSoft Field Service   

16
Field Service Software Delivered via the Cloud
Centralized Account Management, Inventory Management, Workforce Management, Scheduling/Dispatch Management, Contract/Warranty Management, Work Order Management. Read more about BiznusSoft Field Service
Field Service Software Delivered via the Cloud
Centralized Account Management, Inventory Management, Workforce Management, Scheduling/Dispatch Management, Contract/Warranty Management, Work Order Management. Read more about BiznusSoft Field Service

Fieldwire   

29
Construction app for site task management and plan viewing
Fieldwire is an online/offline mobile construction management app offering task scheduling, issue tracking and plan viewing features for free and paid users. Read more about Fieldwire
Construction app for site task management and plan viewing
Fieldwire is an online/offline mobile construction management app offering task scheduling, issue tracking and plan viewing features for free and paid users. Read more about Fieldwire

Service Autopilot   

93
Software for Lawn, Snow, Cleaning, and Landscaping Companies
[New] Now with Automations! Grow the business you always wanted. Service Autopilot is scheduling software that will automatically invoice, route, schedule, and so much more. Perfect for Lawn Care, Snow Removal, Cleaning, and Landscaping Businesses. Read more about Service Autopilot
Software for Lawn, Snow, Cleaning, and Landscaping Companies
[New] Now with Automations! Grow the business you always wanted. Service Autopilot is scheduling software that will automatically invoice, route, schedule, and so much more. Perfect for Lawn Care, Snow Removal, Cleaning, and Landscaping Businesses. Read more about Service Autopilot

ServiceBridge   

110
Powerful Field Service Management for Growing Teams
ServiceBridge field service management software can help you manage work orders, schedule jobs, create estimates, keep your accounting in order, run reports, and more. Our powerful field service solution is trusted by thousands of service professionals. Read more about ServiceBridge
Powerful Field Service Management for Growing Teams
ServiceBridge field service management software can help you manage work orders, schedule jobs, create estimates, keep your accounting in order, run reports, and more. Our powerful field service solution is trusted by thousands of service professionals. Read more about ServiceBridge

iAuditor   

67
A mobile checklist inspection app used to conduct audits
Create checklists, conduct inspections and file reports on the spot from your mobile device. Read more about iAuditor
A mobile checklist inspection app used to conduct audits
Create checklists, conduct inspections and file reports on the spot from your mobile device. Read more about iAuditor

IFS Field Service Management   

17
Field service management system for businesses of all sizes
IFS FSM is an AI-based omni-channel field service management solution that helps manufacturers and distributors manage job statuses, assets, and technician activities in the field. Users can automate the processes of scheduling and planning based on service-level agreements and customer contracts. Read more about IFS Field Service Management
Field service management system for businesses of all sizes
IFS FSM is an AI-based omni-channel field service management solution that helps manufacturers and distributors manage job statuses, assets, and technician activities in the field. Users can automate the processes of scheduling and planning based on service-level agreements and customer contracts. Read more about IFS Field Service Management

Fluix   

20
Platform to manage workflow & automate business processes
Your field team can fill out, annotate & sign documents on mobile, get customer e-signatures through any device and send the completed contracts to back office. Read more about Fluix
Platform to manage workflow & automate business processes
Your field team can fill out, annotate & sign documents on mobile, get customer e-signatures through any device and send the completed contracts to back office. Read more about Fluix

Taskbe   

0
Job management for field service companies
Taskbe is a job management desktop & mobile app for field service businesses which offers tools for tracking jobs, employees, clients, and back office tasks from anywhere. The cloud-based solution also offers tools for tracking time, creating estimates, processing invoices, & reporting in real time. Read more about Taskbe
Job management for field service companies
Taskbe is a job management desktop & mobile app for field service businesses which offers tools for tracking jobs, employees, clients, and back office tasks from anywhere. The cloud-based solution also offers tools for tracking time, creating estimates, processing invoices, & reporting in real time. Read more about Taskbe

Cyanic LEM   

0
Field service management solution for small to midsize firms
Cyanic LEM is a cloud-based field service management solution which helps small to midsize firms automate their daily work record (DWR) workflow, payroll, and project cost analysis. Cyanic LEM enables users to manage remote approvals for labor, equipment, and material (LEM) documents. Read more about Cyanic LEM
Field service management solution for small to midsize firms
Cyanic LEM is a cloud-based field service management solution which helps small to midsize firms automate their daily work record (DWR) workflow, payroll, and project cost analysis. Cyanic LEM enables users to manage remote approvals for labor, equipment, and material (LEM) documents. Read more about Cyanic LEM

Bella FSM   

7
Web-based field service management software
Bella is an online field service management software offering features such as dispatching, scheduling, work order management, inventory tracking, and invoicing. Read more about Bella FSM
Web-based field service management software
Bella is an online field service management software offering features such as dispatching, scheduling, work order management, inventory tracking, and invoicing. Read more about Bella FSM
Field Service Management (FSM) Software Buyers Guide

FSM software helps businesses manage the on-site requests for their products and services. The software assists users in the following types of field service jobs:

  • Repair jobs such as HVAC repairs and plumbing repairs
  • Maintenance jobs such as annual servicing of air conditioners
  • Installation and demonstration services such as setting up of air conditioners and water purifiers
  • On-site consultation services such as equipment safety assessment and add-on installation services

Jump to the following sections for a quick look:

What is field service management software?

FSM software is a platform that allows field service businesses to obtain, track, monitor, and complete work orders. The software is a mixture of solutions such as the following:

  • Ticketing: Helps users create and manage customer requests
  • Work order management: Allows managers to track the status of jobs and coordinate with field service agents
  • Scheduling: Lets users manage the staffing of field agents
  • Customer relationship management: Helps users manage customer information and create marketing campaigns

Types of field service management software

In the process of finding the right software for your business, you should first understand the types of field service solutions in the market. Listed below are the main types of field service software:

Residential field service software: These solutions manage field service jobs on residential properties. Examples include residential pest control, house electrical works, and air-conditioning installation.

Commercial field service software: This software helps field service businesses that cater to commercial properties. Examples include equipment repair and servicing as well as industrial cleaning services.

While these are the major categories of field service software, there can also be an overlap. Some products may cater to both residential and commercial properties.

Key question to ask your vendor before you buy: Does your product support my line of business?

Deployment options for field service management software

Once you’ve decided the type of field service management software you need, the next step is to select the right deployment model. There are two major options that you can choose:

Cloud-based deployment: Solutions that offer this option are hosted on the vendor's servers and can be accessed from web browsers. The characteristics of a cloud-based solution are listed below:

  • Cloud-based products are generally priced on a per user per month basis.
  • Some products may also offer tiered pricing plans, where the price is higher for plans with more features.
  • Some cloud-based solutions include a mobile app that allows technicians to record notes and accept payments while on a job.
  • The biggest advantage of the cloud-based system is its ease of deployment and scalability.

On-premise deployment: These solutions are better suited for businesses that have the resources and staff to manage their IT infrastructure such as deployment, customization, and data management.

Here are some of the features of on-premise FSM solutions:

  • The on-premise deployment model incurs one-time investment costs and is priced on the basis of one license per user.
  • The costs of upgrades can be complex. While some upgrades are free of cost, such as bug fixes, some upgrades incur recurring costs.
  • On-premise solutions need pre-built infrastructures such as servers, network equipment, and communication servers.

Key question to ask your vendor before you buy: What are the additional costs apart from the monthly subscription fee or license costs?

Common features of field service management software

The next step is to understand the field service software features so that you can shortlist products based on your business needs. In this section, we’ve covered the essential features that you should look for when evaluating an FSM solution.

Work order management: Tracks and monitors the progress of all the jobs. Users can track the status of their scheduled, ongoing, and completed jobs in a dashboard view.Work order management in mHelpDesk

Work order management in mHelpDesk

Scheduling and dispatching: Collects your phone and online appointments to schedule employee calendars. You can make real-time schedule adjustments to account for emergency jobs and other such situations.Dispatch management in HouseCall

Dispatch management in HouseCall

Billing and invoicing: Manages customer balances and send invoices for payments. Some systems also include mobile payments, which eliminate the need for paper invoices.Dispatch management in HouseCall

Invoicing in ServiceM8

Client management: Records, tracks, and analyzes customer contacts, job histories, and payment details. Users can also create email campaigns to remind customers about routine maintenance jobs.Dispatch management in HouseCall

Client management in RayzorSync

Key question to ask your vendor before you buy: Are the features you offer relevant to my field service business?

Note: The applications shown here are examples to show a feature in context and are not intended as endorsements or recommendations.

Important field service management software integrations

Small businesses use a variety of business applications such as CRM, accounting, and marketing automation software. For this reason, syncing all the data from these applications is really important. Without seamless integration, users will have to manually transfer data between the applications. This makes the process time-consuming and prone to error.

To get the best out of your FSM solution, ensure that it integrates with the business applications that you currently use. Here are the application integrations you should seek out:

Payment processing: This integration allows field service businesses to accept payments using different methods such as credit cards, debit cards, and online transactions. Some of the popular solutions for integration are Stripe and PayPal.

Accounting integration: It allows the transfer of transaction information from the FSM software to accounting software such as Quickbooks and Xero.

CRM integration: It integrates contacts from the FSM solution to the CRM system. This allows you to manage your marketing campaigns from the CRM solution.

Key question to ask your vendor before you buy: Which of our existing software can seamlessly integrate with your product?

Advanced field service management software configuration

Now that you’ve understood the common features and integrations, the next step is to evaluate the advanced features. We haven’t labeled these features as “common”, but some of these could be vital to your business.

For instance, if your business operates a call center for customer complaints and inquiries, you should opt for the call center functionality. It will help you manage customer queries directly from the FSM software.

Here are some advanced features you should check out:

  • Inventory management: Tracks and manages the products and tools used in your business. Some systems also help users track inventory for each vehicle to help field agents locate parts, such as hammers and spares, in their vehicle.
  • GPS tracking: Tracks vehicles and provides navigation assistance to field agents. Some systems also include driver monitoring to ensure safe driving practices.
  • Job quoting: Automates the process of filling the quote and proposal forms by inputting the necessary information from the job site into the system.
  • Digital signature: Officiates a contract through email and digitally captures client signatures.
  • Mobile access: Manages the activities of field agents and tracks the real-time status of field service jobs.

Key question to ask your vendor before you buy: What are the industry-specific features in your product that are relevant to my field service business?

Relevant field service management software trends

Some recent technological developments are disrupting FSM software market. Adopting some of these technologies can give you a competitive edge in the market. This is why you should be aware of the following trends:

  • Operational efficiency to drive AI adoption: AI makes FSM software more efficient by helping users make better scheduling decisions and respond quickly in emergencies. For instance, if an employee is absent, AI can quickly schedule the next available resource. The technology also helps businesses make smarter staffing decisions based on an agent’s proximity to client locations and skill sets. With the growing adoption of AI in small businesses, we can expect it to become a core functionality in offerings by 2023.
  • Connected field service is the next big thing: IoT finds a number of use cases in preventive and proactive maintenance. For instance, sensors connected to the equipment can help service centers monitor the equipment’s health in real time. This allows service teams to proactively create work orders in case of any faults and equipment damage. As IoT becomes commonplace among small businesses, we can expect to see more use cases by 2023.

Key question to ask your vendor before you buy: Which features in your product are currently using AI and IoT technologies and what are the future prospects?

Research methodology

We have referenced the following documents while creating this guide:

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