Field Service Management (FSM) Software

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Here's our list of apps for Field Service Management (FSM) software.

FSM software helps businesses manage the on-site requests for their products and services.

Highlighted apps are recognized as Category Leaders — the leading business apps within a category. Our data-driven rankings are based on 5 key factors that will help you choose the right app for your business.

You can also sort & filter results by Category Leaders or click on the ‘Leaders’ tab to see the full list, compare apps, and find out more about our scoring methodology.

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243 apps

Salesforce Service Cloud   

458
Customer Service & Field Service Management Solutions
Improve first-visit resolution with a complete field service solution for dispatchers, mobile workers, and managers. Deliver AI-powered scheduling and resource optimization, access to job schedules, van inventory, knowledge articles, and more — with or without internet. Read more about Salesforce Service Cloud
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Customer Service & Field Service Management Solutions
Improve first-visit resolution with a complete field service solution for dispatchers, mobile workers, and managers. Deliver AI-powered scheduling and resource optimization, access to job schedules, van inventory, knowledge articles, and more — with or without internet. Read more about Salesforce Service Cloud
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Jobber   

549
86 pts
Quoting, scheduling, & invoicing for home service businesses
Jobber is a software solution for field service businesses which is designed to help with quoting, scheduling, invoicing, and getting paid—faster. Read more about Jobber
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Jobber

86 pts
Quoting, scheduling, & invoicing for home service businesses
Jobber is a software solution for field service businesses which is designed to help with quoting, scheduling, invoicing, and getting paid—faster. Read more about Jobber
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Verizon Connect Reveal   

483
Fleet tracking intelligence
Accurately measure your fleet's performance, uncover hidden costs and opportunities for improved efficiency with Verizon Connect. Read more about Verizon Connect Reveal
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Fleet tracking intelligence
Accurately measure your fleet's performance, uncover hidden costs and opportunities for improved efficiency with Verizon Connect. Read more about Verizon Connect Reveal
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Housecall Pro   

2,371
76 pts
Field Service Management App
The most user-friendly field service software is here. Save time. Grow your business. Manage your money. Get organized. Do it all with Housecall Pro. Read more about Housecall Pro
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Field Service Management App
The most user-friendly field service software is here. Save time. Grow your business. Manage your money. Get organized. Do it all with Housecall Pro. Read more about Housecall Pro
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Service Fusion   

126
Easy. Powerful. Mobile. Field service management software.
Service Fusion helps field service companies impress customers, reduce employee headaches, and get paid faster, without breaking the bank. Read more about Service Fusion
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Easy. Powerful. Mobile. Field service management software.
Service Fusion helps field service companies impress customers, reduce employee headaches, and get paid faster, without breaking the bank. Read more about Service Fusion
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Device Magic   

32
Fast efficient data capture.
Device Magic replaces your organization's paper forms with customizable mobile forms that function offline. Device Magic is the easiest way to automate paperwork, such as inspections and reports, and digitize inefficient processes with mobile forms automation. Read more about Device Magic
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Fast efficient data capture.
Device Magic replaces your organization's paper forms with customizable mobile forms that function offline. Device Magic is the easiest way to automate paperwork, such as inspections and reports, and digitize inefficient processes with mobile forms automation. Read more about Device Magic
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ProntoForms   

157
ProntoForms is the leader in enterprise-grade mobile forms.
ProntoForms is the leader in enterprise-grade mobile forms. Use our low-code form builder to create and deploy a custom field service app. Dispatch new tasks and trigger real-time notifications. Your field technicians can reliably collect the rich data you need - even when connectivity is down. Read more about ProntoForms
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ProntoForms is the leader in enterprise-grade mobile forms.
ProntoForms is the leader in enterprise-grade mobile forms. Use our low-code form builder to create and deploy a custom field service app. Dispatch new tasks and trigger real-time notifications. Your field technicians can reliably collect the rich data you need - even when connectivity is down. Read more about ProntoForms
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Synchroteam   

47
64 pts
Field service management software. Live support. Free trial.
Field service management (FSM) software for mobile workforce tracking. Features scheduling, dispatch, calendar, job management, invoicing and map. Live support. Read more about Synchroteam
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Field service management software. Live support. Free trial.
Field service management (FSM) software for mobile workforce tracking. Features scheduling, dispatch, calendar, job management, invoicing and map. Live support. Read more about Synchroteam
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FieldPulse   

27
All-in-one field service management solution
Controlling the job schedule, keeping an eye on your field team, and delivering the quality customer experience that wins you referrals and repeat business is key to making money in field service. Expensive software doesn't help. Try FieldPulse, the most complete and simple field service software. Read more about FieldPulse
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All-in-one field service management solution
Controlling the job schedule, keeping an eye on your field team, and delivering the quality customer experience that wins you referrals and repeat business is key to making money in field service. Expensive software doesn't help. Try FieldPulse, the most complete and simple field service software. Read more about FieldPulse
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Fieldwire   

33
Construction app for site task management and plan viewing
Fieldwire is an online/offline mobile construction management app offering task scheduling, issue tracking and plan viewing features for free and paid users. Read more about Fieldwire
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Construction app for site task management and plan viewing
Fieldwire is an online/offline mobile construction management app offering task scheduling, issue tracking and plan viewing features for free and paid users. Read more about Fieldwire
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Wrike   

1,574
Manage your projects from start to finish with Wrike
Manage field service tasks with precision. Wrike's powerful work management app helps to keep all details in one place and track progress both in and out of the office. Check up on projects or log updates instantly from anywhere using the mobile app.… Read more about Wrike
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Manage your projects from start to finish with Wrike
Manage field service tasks with precision. Wrike's powerful work management app helps to keep all details in one place and track progress both in and out of the office. Check up on projects or log updates instantly from anywhere using the mobile app.… Read more about Wrike
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ServiceBox   

67
Service industry work management
ServiceBox is the custom solution without the custom price. Able to handle your entire business, let us show you how. Read more about ServiceBox
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Service industry work management
ServiceBox is the custom solution without the custom price. Able to handle your entire business, let us show you how. Read more about ServiceBox
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MarginPoint   

11
Field Service Management + Inventory Control & Visibility
MarginPoint is a leading provider of field service and inventory management software that helps service contractors control inventory costs and grow revenue. They have the only supplier integrated solution that addresses the full inventory management workflow for all material. Read more about MarginPoint
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Field Service Management + Inventory Control & Visibility
MarginPoint is a leading provider of field service and inventory management software that helps service contractors control inventory costs and grow revenue. They have the only supplier integrated solution that addresses the full inventory management workflow for all material. Read more about MarginPoint
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Visual Planning   

9
Resource management, scheduling, & planning software
Visual Planning is a resource planning and scheduling software that empowers users to create, manage and update their schedules easily and efficiently. Features within Visual Planning include construction scheduling, project management, human resource management, CRM and more. Read more about Visual Planning
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Resource management, scheduling, & planning software
Visual Planning is a resource planning and scheduling software that empowers users to create, manage and update their schedules easily and efficiently. Features within Visual Planning include construction scheduling, project management, human resource management, CRM and more. Read more about Visual Planning
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REDLIST   

13
Production planning and field asset management solution
REDLIST is a cloud-based CMMS, production planning and asset management solution for small to large firms, which helps track and manage assets through custom forms, maintenance and production tools. Features include smart inspections, forecasting, safety management, planning, and data analysis. Read more about REDLIST
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Production planning and field asset management solution
REDLIST is a cloud-based CMMS, production planning and asset management solution for small to large firms, which helps track and manage assets through custom forms, maintenance and production tools. Features include smart inspections, forecasting, safety management, planning, and data analysis. Read more about REDLIST
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FleetLogic   

0
Web and mobile work order management for field service teams
FleetLogic is an online work order management solution for service teams, offering field dispatch features supported by native mobile apps for iOS and Android. Read more about FleetLogic
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Web and mobile work order management for field service teams
FleetLogic is an online work order management solution for service teams, offering field dispatch features supported by native mobile apps for iOS and Android. Read more about FleetLogic
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Bella FSM   

7
Web-based field service management software
Bella is an online field service management software offering features such as dispatching, scheduling, work order management, inventory tracking, and invoicing. Read more about Bella FSM
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Web-based field service management software
Bella is an online field service management software offering features such as dispatching, scheduling, work order management, inventory tracking, and invoicing. Read more about Bella FSM
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BiznusSoft Field Service   

16
Field Service Software Delivered via the Cloud
Centralized Account Management, Inventory Management, Workforce Management, Scheduling/Dispatch Management, Contract/Warranty Management, Work Order Management. Read more about BiznusSoft Field Service
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Field Service Software Delivered via the Cloud
Centralized Account Management, Inventory Management, Workforce Management, Scheduling/Dispatch Management, Contract/Warranty Management, Work Order Management. Read more about BiznusSoft Field Service
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OptimoRoute   

51
Route & scheduling optimization for every service industry
OptimoRoute is a scalable, cloud-based route and schedule optimization solution for companies deploying delivery drivers and field service technicians. Read more about OptimoRoute
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Route & scheduling optimization for every service industry
OptimoRoute is a scalable, cloud-based route and schedule optimization solution for companies deploying delivery drivers and field service technicians. Read more about OptimoRoute
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SkyBoss   

21
Cloud-based field management for the service provision trade
SkyBoss is a back office and field-based service management solution for the scheduling, dispatch and job tracking of plumbers, electricians or HVAC technicians. Read more about SkyBoss
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Cloud-based field management for the service provision trade
SkyBoss is a back office and field-based service management solution for the scheduling, dispatch and job tracking of plumbers, electricians or HVAC technicians. Read more about SkyBoss
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RazorSync   

440
Field Service Management Software & Mobile App
Manage all field service operations from scheduling and dispatching to job-site invoicing & estimating, it’s easy to streamline your operation with RazorSync. Read more about RazorSync
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Field Service Management Software & Mobile App
Manage all field service operations from scheduling and dispatching to job-site invoicing & estimating, it’s easy to streamline your operation with RazorSync. Read more about RazorSync
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InsightPro   

12
Sales, installation & warranty management software
InsightPro is a sales, installation and warranty management software designed to help manufacturers streamline and manage the overall warranty claims process, from beginning to end, with tools for quotes, invoices, customer management, claims management, purchase orders, real-time reports, and more. Read more about InsightPro
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Sales, installation & warranty management software
InsightPro is a sales, installation and warranty management software designed to help manufacturers streamline and manage the overall warranty claims process, from beginning to end, with tools for quotes, invoices, customer management, claims management, purchase orders, real-time reports, and more. Read more about InsightPro
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Field Force Tracker   

18
All-in-one field service management solution
Field Force Tracker is a field service management system with tools for managing customers & employees, scheduling, contracts, time tracking, invoicing & more. Read more about Field Force Tracker
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All-in-one field service management solution
Field Force Tracker is a field service management system with tools for managing customers & employees, scheduling, contracts, time tracking, invoicing & more. Read more about Field Force Tracker
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Quadra   

10
Estimating, purchase automation, and job management solution
Quadra is an estimating and purchase automation tool, which assists businesses in industries such as HVAC, manufacturing, oil, and gas, with the creation and modification of service contracts & quotes. Key features include bid management, invoicing, task approvals, and job expense tracking. Read more about Quadra
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Estimating, purchase automation, and job management solution
Quadra is an estimating and purchase automation tool, which assists businesses in industries such as HVAC, manufacturing, oil, and gas, with the creation and modification of service contracts & quotes. Key features include bid management, invoicing, task approvals, and job expense tracking. Read more about Quadra
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TrackTik   

74
Security Workforce Management Software
https://www.tracktik.com/guarding-suite/ Read more about TrackTik
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Field Service Management (FSM) Software Buyers Guide

FSM software helps businesses manage the on-site requests for their products and services. The software assists users in the following types of field service jobs:

  • Repair jobs such as HVAC repairs and plumbing repairs

  • Maintenance jobs such as annual servicing of air conditioners 

  • Installation and demonstration services such as setting up of air conditioners and water purifiers

  • On-site consultation services such as equipment safety assessment and add-on installation services

In this buyer’s guide, we define the core features of field service management software, look at the deployment options, highlight emerging trends, and list some important questions that you should ask potential vendors.

What is field service management software?

FSM software helps field service businesses obtain, track, monitor, and complete work orders. The software is a mixture of solutions such as the following:

  • Ticketing: Helps users create and manage customer requests

  • Work order management: Allows managers to track the status of jobs and coordinate with field service agents

  • Scheduling: Lets users manage the staffing of field agents

  • Customer relationship management: Helps users manage customer information and create marketing campaigns

Types of field service management software

In the process of finding the right software for your business, you should first understand the types of field service solutions in the market. Listed below are the main types of field service software:

Residential field service software: These solutions manage field service jobs on residential properties. Examples include residential pest control, house electrical works, and air-conditioning installation.

Commercial field service software: This software helps field service businesses that cater to commercial properties. Examples include equipment repair and servicing as well as industrial cleaning services.

While these are the major categories of field service software, there can also be an overlap. Some products may cater to both residential and commercial properties.

Key question to ask your vendor before you buy: Does your product support my line of business?

Deployment options for field service management software

Once you’ve decided the type of field service management software you need, the next step is to select the right deployment model. There are two major options that you can choose:

Cloud-based deployment: Solutions that offer this option are hosted on the vendor's servers and can be accessed from web browsers. The characteristics of a cloud-based solution are listed below:

  • Cloud-based products are generally priced on a per user per month basis.

  • Some products may also offer tiered pricing plans, where the price is higher for plans with more features.

  • Some cloud-based solutions include a mobile app that allows technicians to record notes and accept payments while on a job.

  • The biggest advantage of the cloud-based system is its ease of deployment and scalability.

On-premise deployment: These solutions are better suited for businesses that have the resources and staff to manage their IT infrastructure such as deployment, customization, and data management.

Here are some of the features of on-premise FSM solutions:

  • The on-premise deployment model incurs one-time investment costs and is priced on the basis of one license per user.

  • The costs of upgrades can be complex. While some upgrades are free of cost, such as bug fixes, some upgrades incur recurring costs.

  • On-premise solutions need pre-built infrastructures such as servers, network equipment, and communication servers.

Key question to ask your vendor before you buy: What are the additional costs apart from the monthly subscription fee or license costs?

Common features of field service management software

The next step is to understand the field service software features so that you can shortlist products based on your business needs. In this section, we’ve covered the essential features that you should look for when evaluating an FSM solution.

Work order management: Tracks and monitors the progress of all the jobs. Users can track the status of their scheduled, ongoing, and completed jobs in a dashboard view.

mhelpdesk

Work order management in mHelpDesk

Scheduling and dispatching: Collects your phone and online appointments to schedule employee calendars. You can make real-time schedule adjustments to account for emergency jobs and other such situations.

HouseCall

Dispatch management in HouseCall

Billing and invoicing: Manages customer balances and send invoices for payments. Some systems also include mobile payments, which eliminate the need for paper invoices.

ServiceM8

Invoicing in ServiceM8

Client management: Records, tracks, and analyzes customer contacts, job histories, and payment details. Users can also create email campaigns to remind customers about routine maintenance jobs.

Key question to ask your vendor before you buy: Are the features you offer relevant to my field service business?

*Note: The applications shown here are examples to show a feature in context and are not intended as endorsements or recommendations.

Field service management software integrations

There are a lot of factors to take into account before buying software—price, service, functionality, return on investment. But there's another important factor to consider: integrations.

Your business identified a need to simplify and automate its accounting practices, so it purchased accounting software. As your business continued to grow, so did the need for efficiency and managing scaling operations, so you considered field service management solutions.

But what does it look like to have more than one piece of software, and how do you make sure these applications all work together? That's where integrations come in.

What are integrations?

Many businesses manage their operations with an application stack—a set of applications that work together to form a system. Applications work together when they are integrated. The goal? Optimizing the performance and functionality of these application stacks.

Application-level integrations usually involve a transfer of data from one application to another. Fortunately, many software vendors provide pre-set integration options so that users do not have to build it from the ground up—in other words, the applications are designed to communicate with one another, so no IT expertise is needed on your end.

Built-in integrations make using old and new systems seamless. The applications' ability to communicate means they can automatically transfer information from one to another.

Why are integrations important?

When your business uses more than one application, syncing all the data from these applications is important. Without seamless integration, users will have to manually transfer data between the applications, creating a time-consuming and error-prone process. These are some of the benefits of purchasing FSM software that offers built-in integrations:

  • Ready to use: Ready-to-use integrations mean you can begin reaping the benefits immediately—no backend coding necessary.

  • Improved efficiency: When your applications are able to communicate with one another and share data, your business can reach new levels of automation—saving valuable time and resources in the process.

  • Improved visibility: Having your data in one place and available in real time means decision making is that much faster.

Most common types of software integrations for Field Service Management

To make the most out of your FSM solution, ensure that it integrates with the business applications that you currently use. These are the most common application types FSM software integrates with:

Payment processing: Allows field service businesses to accept payments using different methods such as credit cards, debit cards, and online transactions.

Accounting: Transfers transaction information from the FSM software to accounting software.

Customer Relationship Management: Integrates contacts from the FSM solution to the CRM system. This allows you to manage your marketing campaigns from the CRM solution.

Most common Field Service Management integrations

We looked at Getapp's Field Service Management Category Leaders and listed all the applications each of these products integrates with. Based on this information the ten most common applications that FSM software integrates with are:

FSM integration table

After figuring out whether the software you are looking to buy integrates with the applications you already have, there are a few more questions you should consider asking vendors:

  • Do you have use cases of how these applications work together?

  • What data is shared between the applications? Is the data sharing bidirectional?

  • How does the data integrate in the application and what is the user experience like?

Advanced field service management software configuration

Now that you’ve understood the common features and integrations, the next step is to evaluate the advanced features. We haven’t labeled these features as “common”, but some of these could be vital to your business. For instance, if your business operates a call center for customer complaints and inquiries, you should opt for the call center functionality. It will help you manage customer queries directly from the FSM software. 

Here are some advanced features you should check out:

  • Inventory management: Tracks and manages the products and tools used in your business. Some systems also help users track inventory for each vehicle to help field agents locate parts, such as hammers and spares, in their vehicle.

  • GPS tracking: Tracks vehicles and provides navigation assistance to field agents. Some systems also include driver monitoring to ensure safe driving practices.

  • Job quoting: Automates the process of filling the quote and proposal forms by inputting the necessary information from the job site into the system.

  • Digital signature: Officiates a contract through email and digitally captures client signatures.

  • Mobile access: Manages the activities of field agents and tracks the real-time status of field service jobs.

Key question to ask your vendor before you buy: What are the industry-specific features in your product that are relevant to my field service business?

Some recent technological developments are disrupting FSM software market. Adopting some of these technologies can give you a competitive edge in the market. This is why you should be aware of the following trends:

  • Operational efficiency to drive AI adoption: AI makes FSM software more efficient by helping users make better scheduling decisions and respond quickly in emergencies. For instance, if an employee is absent, AI can quickly schedule the next available resource. The technology also helps businesses make smarter staffing decisions based on an agent’s proximity to client locations and skill sets. With the growing adoption of AI in small businesses, we can expect it to become a core functionality in offerings by 2023.

  • Connected field service is the next big thing: IoT finds a number of use cases in preventive and proactive maintenance. For instance, sensors connected to the equipment can help service centers monitor the equipment’s health in real time. This allows service teams to proactively create work orders in case of any faults and equipment damage. As IoT becomes commonplace among small businesses, we can expect to see more use cases by 2023.

Key question to ask your vendor before you buy: Which features in your product are currently using AI and IoT technologies and what are the future prospects?

Research methodology

We referenced the following documents while creating this guide:

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