Field Service Management (FSM) Software

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  • Fleetmatics WORK    2

    Field service management software for SMBs
    Fleetmatics WORK helps to manage all clients and staff info in one place. Assign jobs based on skill and location, manageread more invoices & quotes, and create reports.
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  • littlefleets    1

    Dispatch and workforce management software
    littlefleets is a dispatch & workforce management tool for businesses in service and transportation industries to betterread more manage, schedule & track their team.
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  • Kickserv    11

    Field Service Management online CRM
    Field service teams use Kickserv to manage jobs, leads, & invoices, share calendars, track time, GPS checkins of techsread more, send invoices, & manage contacts.
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  • Wintac    122

    The All-In-One Software for Service Contractors
    Wintac's features include scheduling & dispatch, customer & lead management, estimates & proposals, accounting & payrollread more, inventory, and fleet management.
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  • Astea Alliance  

    Field Service Management & Mobile Workforce Solutions
    Astea’s service management and mobile workforce solutions deliver a robust set of automated capabilities intended toread more streamline and improve management of field service activities - via cloud or on-premise. By automating workflow, field engineers should be able to efficiently complete and document assignments, manage vehicle assets, capture expenses and generate revenue through add-on sales during a customer contact. Applications alert dispatchers to contractual minimum response times and expedite coordination of field force skills matching, scheduling, dispatch and repair parts logistics. The use of real-time scheduling optimization can automate much of this process. Mobile apps deliver functionality that enables field forces to work electronically for receiving, documenting and reporting assignments, with the expected goal of eliminating manual procedures, service delays and paper reporting.
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  • Smart Service    1

    QuickBooks scheduling
    Smart Service enables you to add routing, scheduling, and dispatching, as well as work order, inventory, lead and serviceread more agreement management to QuickBooks.
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  • SME Complete  

    A complete service management solution for SMBs
    SME Complete is a cloud-based solution designed to help service companies manage customers, maintenance, inventory andread more staff schedules
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  • ProBusinessTools  

    Online service management software with mobile app support
    ProBusinessTools service management software for streamlining processes including customer sales, scheduling, dispatchread more, inventory, recurring billing and more
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  • Service Autopilot  

    Field service management software for SMBs
    Service Autopilot is a cloud based service management solution designed for small and medium sized lawn care, cleaningread more, snow removal, and other field services
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  • GoServicePro  

    Web-based field service management software
    GoServicePro is an online field service management software that automates tasks such as site & contact management,read more scheduling, dispatching, and service billing
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  • Jonas    1

    Contruction Software
    With over 15,000 users, Jonas Construction Software is a Job Cost, Service Management, Accounting package that bringsread more together all business units and establishes efficiencies for your business. It is a truly integrated ERP solution for North American Contractors.
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  • ServiceM8    5

    We're for small business
    ServiceM8 is an award winning field service app for general contractors and home services. For plumbers, electriciansread more, pool technicians, locksmiths and more.
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  • TomTom WEBFLEET  

    Fleet management & telematics for small to large businesses
    TomTom fleet management enables companies to increase productivity by getting the right driver to the right place, atread more the right time, safely & efficiently.
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  • Loc8    5

    Full spectrum field service for asset maintenance and job management
    Loc8.com combines asset management & help desk support with maintenance & service management features to manage workread more orders, invoicing, contracts & more.
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  • Vonigo  

    Cloud based business management software solution
    Vonigo is an online business management software that provides tools for customer management, work order managementread more, payment processing and reporting
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  • NetDispatcher  

    Automating your Business for more sales and efficiencies.
    Automate your business to eliminate paper based work orders. Send work order to field tech via mobile devices to getread more paid faster and make more cash.
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  • ZenMaid    2

    Scheduling software for maid services
    The easiest-to-use scheduling software for maid services
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  • Tikkit  

    Web based solution for managing building issues
    Tikkit allows users to manage work orders and vendors through a single web based interface that is accessible from anywhere.
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  • ServiceTitan  

    Web-based and mobile field service management solution
    ServiceTitan is a cloud-based field service management solution designed for electrical, plumbing, and HVAC home serviceread more businesses
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  • PestPac  

    Field service software for pest control businesses
    PestPac is a cloud-based software for pest control businesses which covers scheduling, routing, dispatching, materialsread more management & tracking, billing, and more
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  • GSMtasks  

    Delivery & mobile fleet management with route optimization
    GSMtasks is a mobile-optimized solution that helps efficiently manage and analyze any organization's mobile workforce
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  • ServSuite  

    Web-based field service management software for SMBs
    ServSuite is a field service management solution designed for pest control, lawn care and arbor care businesses to manageread more scheduling & servicing activities
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  • Praxedo  

    Cloud-based field service management with mobile app support
    Praxedo provides web-based field service management features for dispatchers, workers, customers and administratorsread more, with scheduling & activity reporting tools
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  • HouseCall Pro    51

    The Premier Field Service Management and Marketing Solution
    Keep your business organized with real-time job updates across all devices, crews and technician job dispatch capabilitiesread more, and drag/drop scheduling.
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  • Datafield    42

    Beautiful forms on mobile and tablet
    Datafield enables you to create mobile forms and surveys that field staff can use to collect data. Supports multi languagesread more, pictures and video, & signatures.
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GetApp lists the best Field Service Management (FSM) software vendor reviews. Including examples of their program solutions, company comparisons, and other types of application options.

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What is Field Service Management (FSM) Software?

Field service management software enables service providers to better manage their operations and provide optimal customer service. These business apps allow you to schedule and track jobs that take place outside the office. By matching the right technicians with the right clients, planning routes and calculating travel times, along with managing inventories and stock levels, field service software ensures the accurate delivery of a high level of service.

Field service management tools cover a number of needs including ticket management, CRM and database management, compliance tracking, scheduling and dispatching, contract and partner management, RMA management and work order management.

Field service management software is used to collect data on new customers as well as to provide a better understanding of your existing customers. Warranties and service contracts are stored and entitlements are tracked to give a complete overview of client service history. You can also store clients’ personal details, assets, and equipment and keep a communication log to see who dealt with each phone call and which technician was sent out to each job.

Many field service management solutions will provide features for customer self-service. Clients can login to the software gain access to live job statuses. Technicians can also access information remotely and provide updates and feedback on jobs. Technicians can also be notified of incoming jobs via SMS, email and Push Notifications.

Service part and inventory management are a key feature of field service applications. You can use these features to manage reverse logistics and depot repair activities. Many field service software apps will allow you to automatically create quotes and invoices for your clients and will provide digital signature capabilities.

You can also use field service management software to automatically calculate jobs and route times. The reporting functionality of these apps provides you with key service performance information, helping to identify areas for improvement and flag up issues for review.

Key Features & Benefits

  • Schedule jobs and dispatch technicians
  • Plan routes and calculate job times
  • Log customer service and interaction history
  • Provide customer self-service tools
  • Manage parts and inventory levels
  • Create quotes and invoices
  • Capture e-signatures
  • Report on KPIs and help to improve workflows

Field Service Management (FSM) Category Leaders Q3 2016

GetApp's quarterly ranking showcases the top 25 Field Service Management (FSM) apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, media presence, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about how we calculate scores.

Reviews
Integrations
Mobile
Media
Security

1. HouseCall Pro

The Premier Field Service Management and Marketing Solution
85
19
17
17
13
19

2. mHelpDesk

Win more jobs and grow your business with mHelpDesk!
80
17
18
15
16
14

3. GeoOp

Field Service Management made easy for Trades and Services.
78
13
17
16
16
16

4. Jobber

Software for Mobile Service Businesses
76
18
17
13
16
12

5. Fleetmatics WORK

Field service management software for SMBs
72
7
13
17
17
18

6. Kickserv

Field Service Management online CRM
66
15
17
15
6
13

7. ProntoForms

Mobile forms made easy
65
10
18
17
5
15

8. Repsly Mobile CRM

Field Activity Management
63
12
20
15
16

9. GoSpotCheck

Mobile Data Collection for field team retail execution
62
14
7
16
16
9

10. RazorSync

Field Service Software & Mobile App For Small & Medium Busin
60
18
9
18
2
13

11. SimpliField

Retail Execution Solution for Sales and Marketing Team
60
12
13
14
8
13

12. ServiceM8

We're for small business
59
12
17
8
11
11

13. Loc8

Full spectrum field service for asset maintenance and job management
58
11
10
14
14
9

14. Synchroteam

Multi-featured Mobile Field Service Management solution
54
13
10
14
5
12

15. Wintac

The All-In-One Software for Service Contractors
53
19
5
13
9
7

16. FieldEZ

Scheduling, Dispatch, Invoicing, Attendance and more!
48
7
15
15
2
9

17. Mobile Field Report

Field Service Management
47
11
9
13
4
10

18. Maxpanda CMMS

Work Order Management Software
44
10
0
14
20

19. FieldAware

Field Service Management Software
42
10
3
16
13

20. FieldService360

Field Service Software Delivered via the Salesforce Cloud
42
7
17
16
2

21. ClickSoftware

Mobile workforce management software
38
0
10
14
14

22. Service Fusion

Easy. Powerful. Mobile. Field service management software.
36
0
9
15
2
10

23. Astea Alliance

Field Service Management & Mobile Workforce Solutions
35
0
18
14
3

24. NetDispatcher

Automating your Business for more sales and efficiencies.
33
0
17
0
2
14

25. Send A Job

Job management software
32
7
7
0
3
15
Reviews
Integrations
Mobile
Media
Security

Who is the ranking for?

This ranking is for business owners and decision makers looking for a first glance at the leading cloud-based Field Service Management (FSM) software in the industry. The data serves as a point of reference highlighting the key factors that small businesses should look at when first analyzing a piece of software. These factors include user perception (reviews), compatibility (integrations and mobile app availability), market presence (media presence), and security features (security).

For more details on why we chose these data points, take a look at our industry research reports, which provide in-depth explanations of each data point, as well as trends in the industry.

How are the scores calculated?

An app’s score is calculated based on five unique data points and is completely independent of any relationships that GetApp has with app vendors. The data points are calculated as outlined below:

User Reviews

The score for user reviews is calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against other apps in the category. This raw number is then scaled to represent a value between one and 20.

Integrations

Integration scores are calculated by scaling and adding two different averages for the number of listed integrations on GetApp: the first 15 points are awarded for the total number of integrations scaled against the average for the top 25 percent of apps in the category, while the final five points are awarded for the total number of integrations scaled against the leader in the category.

Mobile Platforms

Mobile platform scores are calculated using data from Google Play and the Apple App Store. Five points are awarded for having an Android App, and another five for an iOS app. The additional 10 points are calculated based on the user ratings of the app in each store, rated out of five, for a total of 20 points.

Media Presence

Media presence is calculated using the number of Twitter followers and Facebook fans a vendor has. Each social network contributes a maximum of 10 points to the total score. The first five points are awarded for total number of followers scaled against the average number of followers that each vendor in the category has, while the remaining five points are awarded based on the total number of followers, this time scaled against the category leaders. The scores for Facebook and Twitter are added together for a total score out of 20.

Security

Security is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each answer is assigned a point value based on vendor response, with additional points given for security certifications, for a maximum possible score of 20.

In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and media presence, respectively.