QDA SOLUTIONS Non-Conformance Management - 2026 Pricing, Features, Reviews & Alternatives

The QDA SOLUTIONS solution for complaint management helps you to profitably exploit the potential of your complaints. Automated workflow definitions help you to identify and eliminate problem areas and to comply with standards requirements. Flexible evaluations and integration into existing ERP systems also enable further analyses of your business processes.

The standards commonly used in production see complaints as a strong indicator of whether a company has full control over its production processes. Customer and supplier feedback and the process improvement measures derived from it have thus become an integral part of meeting standards requirements.

Due to the changing times and the ever-increasing competition, companies today can no longer afford to document the corresponding parts as reworked after a complaint has been resolved. Many of the defects that occur are not isolated incidents, so accurate documentation with the appropriate analyses can reduce the incidence of defects in the future. The integration of corrective and preventive measures or quality management evaluations should be seen as an additional aid here.

The complaint management of QDA SOLUTIONS is an integrated solution. This means that the QDA software with all its data is at the center of the solution and can clearly display the corresponding complaints for each individual product, as well as all associated quality-relevant data and the complete product history.

In addition to the creation of meaningful analyses, the clear traceability of the core problem and the root cause analysis are easily possible. Furthermore, the software provides evidence of the effectiveness of initiated measures. The occurrence of repeat errors is also detected and can be supported with different workflows depending on the error and/or the product group. These then automatically trigger measures, inform responsible groups and set deadlines for completing the measures. Freely definable escalation mechanisms round off the solution.

The entry of complaints is greatly facilitated by the use of drop-down menus. The selectable complaint types are internal, external, or supplier complaints, but also self-defined types, each of which has its own specific workflow in the QDA software. To eliminate possible sources of error at an early stage, there are additional automatic filling functions and logical comparisons with the ERP system that check the values entered. The user is guided efficiently, intuitively, and precisely through the various reclamation process steps.

The process of checking complaints is controlled by the integrated workflow. Incoming complaints are first prioritized according to criteria predefined by the user and then distributed to the appropriate persons or teams in the affected areas. In principle, all data and information from the entire quality management system, such as laboratory test data, incoming goods inspection data or supplier management data, can be used for the classification of complaints. The investigation results generated during the complaint process provide more clarity to further drive root cause analysis and decision making for continuous improvement.

In certain situations it is necessary to subject complaints to further investigation or to request additional statements or to create reports. Based on the user-defined parameters of a complaint, the QDA software is able to initiate this automatically. The distribution of the notifications required for this purpose takes place automatically, e.g. via e-mail. In addition to this, the integrated escalation management takes over the monitoring of the agreed internal and external deadlines.