Shipwire vs ShipBob

Cin7 Omni

Descartes Sellercloud

Zoho Inventory

Cin7 Omni makes complex retail and wholesale simple, with all-in-one Inventory Management, POS, Direct EDI Integration and 3PL integration.

Descartes Sellercloud™ is a configurable ecommerce operations platform for managing inventory, listings, orders, and fulfillment across complex multichannel environments. 

Zoho Inventory streamlines operations for businesses, enabling them to manage their inventory, sales & purchase orders and shipments more effectively.

Shipwire provides ecommerce order fulfillment services through a powerful SaaS platform from warehouses around the world. Our industry-leading service helps you grow sales, expand into new markets, and delight customers by eliminating the hassles of shipping and storage.

Air Shipping

Container Shipping

Customer Service Management

Freight Shipping

Ground Shipping

Import/Export Management

Inventory Management

Kitting

Ocean Shipping

Order Entry

Order Fulfillment

Order Management

Parcel Shipping

Purchasing & Receiving

Receiving

Reporting/Analytics

Returns Management

Shipment Tracking

Shipping Management

Shipping Services Integration

Sourcing Management

Status Tracking

Supplier Management

Transportation Management

Warehouse Management

Shipwire

Web-based

Basic

Freelancers

Small Business

Mid-size Business

Large Enterprises

Ingram Micro

Sortly

Sortly is an easy inventory solution that helps businesses track and manage their inventory from any device, in any location.

Restroworks Inventory Management

Restroworks Inventory Management Solution revolutionizes restaurant inventory with real-time stock tracking, analytics for consumption patterns, and automated procurement. It minimizes waste, identifies savings, and supports data-driven decisions.

Fishbowl

Designed with simplicity and efficiency in mind, Fishbowl’s complete manufacturing and inventory management solution transforms the inventory process and uses automation to help growing businesses make strategic and precise decisions based on real-time data and cut costs.

Partner

I find their customer service is lousy - they are slow to respond and when they do, it's rare that anything gets resolved.

Owner

We then always had to escalate matters to local management and then eventually to head office as the local team in Australia was powerless to make real change.

owner

The customer support was great and attentive.

ShipBob brings next- & 2-day shipping and logistics to fast-growing ecommerce brands through software and distributed fulfillment centers. With 30+ locations across 3 continents, ShipBob's strategically located near your customers to provide cost-effective, fast shipping options.

3PL Management

Activity Dashboard

Activity Tracking

Alerts/Notifications

Backorder Management

Barcode/Ticket Scanning

Billing & Invoicing

Bills of Lading

Catalog Management

Claims Management

Contact Database

Customer Database

Customer History

Customizable Branding

Customizable Reports

Data Import/Export

Data Synchronization

Delivery Management

Delivery Tracking

Discount Management

eCommerce Management

Forecasting

For eCommerce

Inventory Auditing

Inventory Control

Inventory Optimization

Inventory Tracking

Invoice Management

IoT Integration

Label Printing

Manufacturing Inventory Management

Multi-Channel Management

Multi-Location

Order Tracking

Package Tracking

Product Identification

Purchase Order Management

Quotes/Estimates

Real-Time Data

Real-Time Updates

Recurring Orders

Reorder Management

Reporting & Statistics

Retail Inventory Management

Search/Filter

Shipment Price Calculation

Shipping Labels

Special Order Management

Third-Party Integrations

Workflow Automation

Workflow Management

Some users report that ShipBob offers clear warehousing fees and low shipping costs, and they appreciate credits for overcharges. However, many users indicate frequent overbilling, inconsistent pricing, and unexpected fees. Reviewers feel SKU and kitting fees add up quickly, making the service expensive, and some users say auditing invoices is time-consuming and frustrating.

Value for money

By industry, ShipBob reviewers are most commonly professionals in consumer goods (24%). The most frequent use case for ShipBob cited by reviewers is order fulfillment (65% of reviewers).

ShipBob

ShipStation

ShipHero

ShippingEasy

Custom

 ShipBob WMS

If anyone at ShipBob tries to tell you their app works with Shopify Markets they are lying to you. If you have several markets setup in Shopify (ie, the US, Australia, the EU), ShipBob's crappy app will only sync to Shopify the AGGREGATED inventory count across ALL of your markets.

So if you have 100 units in the Australia and 0 units in the US at your ShipBob Australia  and US fulfillment centers, it will tell Shopify that there are 100 units across ALL markets.

ShipBob completely ignores the fact that different markets in Shopify can have different inventory counts (Shopify confirmed they can do this and the issue is ShipBob's app).  

The issue with Shopify not working properly with Shopify Markets means we wasted a ton of our time and now have to leave to find a new 3PL that works properly with Shopify Markets.

Customer Manager

The product is an amazing tool for distribution management.

Shipbob Australia is not a growth enabler, they're a growth disabler. Since we have left we have dropped our variable costs by 30% and are scaling into a multi 7 figure a year business.

Overpriced $$$. Once we did a review of 3PLs in Australia, we noticed we were being charged circa 50% more from Shipbob than what was quoted elsewhere. Once we engaged Shipbob to review our rates, they still only reduced our rate card by 20%.

After months of this BS, and no interest on ShipBob's part to fix this, we are actively looking to move to a new 3PL. If you use, or plan to use in the future, Shopify Markets then ShipBob is not for you.

Inaccurate billing which created month long disputes, both due to lack of understanding of Australian tax rules and technology overcharges.

Director

They do not have proper packing standards for heavyweight or large orders resulting in damage that they will not take responsibility for.

late orders , no contact with the warehouses they run.

Was planning large order volumes to be stored processed through Shipbob but not anymore.

All our orders that went out were incorrectly put together, they overcharged us for items, they moved items from warehouse to warehouse and lost all our items, and they mixed SKU's.

Literally the worst fullfillment company of all time.

Consultant

I enjoyed it and I found it easy to use rather than some other software I’ve used

Easy to get started and the system is easy to use

So it's not possible to have out of stock in the US and Available for sale  in AU.

Everything is focused on American metrics and ways of operating.

Multiple fulfillment centers around the world.

Technology incompatibility with Australia.

The Shipbob team is so far off market competitive rates.

Moved our inventory themselves, which messed up the move and started charging us for URO's that they created themselves.

We fought for months to get these refunded.

Fulfilment was fast and implementation was easy.

Which meant all the wrong products were being sent to people.

Lately, ShipBob has started creating Warehouse Receiving Tickets on our company's behalf moving incoming stock from an earlier ticket to a later one to comply with their 6 business day processing SLAs.

Founder

I can understand that given the state of delays with this pandemic, but what I can't excuse is this: Shipbob was routinely over-reporting the amount of storage space required to warehouse my inventory, in order to charge me higher for storage costs. When I cleared out my inventory to use another 3PL service, I decided to dispose of the inventory, and they charged me more on disposal than it would have cost me to ship my inventory internationally.

Inventory Controller

I like the visual aspect of the platform.

Since we've started using ShipBob, our inventory and fulfilment costs have gone up and the speed with which we can get products to customers has gone down.  

Easy to use software and interface, this is not the issue.

Our latest shipments are 10 business days into processing with no news, but they are still marked as Green/within the SLA, because new ticket means new deadlines.

All inventory on Shopify was set to zero and our ad campaigns were still running to product pages where no inventory was available.

Their customer support and executive team have been completely unhelpful in resolving any of the issues that have caused a string of business outages that add up to $20k+ in cash burn.

We are able to contact the 'customer service' line who can never do anything about the issues we have other than let us know [SENSITIVE CONTENT HIDDEN] will reach out to us, which never ends up happening.

For example, the information on how to move inventory from one warehouse to another did not work because the option was no longer available at one point.  

Initial set up was easy at first and you don't have to be a big business to sign up with them.

Retail orders are processed fairly slowly, but our experience is that wholesale orders take forever to process and fulfil.

We've had nothing but problem after problem after problem with Shipbob.

They baited us in with service until we sent our products to the fulfillment center and have been one of the worst companies I've ever worked with since then.

Pricing

Customer Support

Fulfillment

Among reviewers who comment on ShipBob's fulfillment, 52% feel negative. Users say ShipBob integrates well with ecommerce platforms and automates order shipping, helping some businesses scale. However, they report frequent delays, order errors, slow processing, and inconsistent packing standards. They also mention difficulties with special requests and high fulfillment costs.

Bugs and Issues

Ease of Use

Order Processing

Reviews

Business Partnership

Reviewers indicate ShipBob’s warehousing fees are clearly laid out, and some users say they find the service budget-friendly compared to alternatives. Some reviewers appreciate that ShipBob reimburses for overcharges when identified. However, users think pricing is often inconsistent and non-transparent, with surprise fees and frequent overbilling reported. Some reviewers feel extra charges for SKUs and kitting add up quickly, and they say costs can be significantly higher than other 3PL providers. Users report needing to audit invoices regularly and mention that billing errors can turn profitable sales into losses. Some reviewers find pricing for returns and labels unexpectedly high.

Shipwire vs ShipBob Comparison (2026)

Shipwire

ShipBob

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives