iVend Retail vs Odoo 

Epos Now

Lightspeed Retail

Gofrugal

Epos Now is a leading global cloud-based point-of-sale and payment system that specializes in helping US retail and hospitality businesses trade efficiently.

Thanks to a selection of tools, and an extensive app store, users can create bespoke systems that make running a business simple.

Lightspeed is a unified point of sale and payments platform designed for retail, restaurant, and golf course businesses. The software offers inventory management, omnichannel sales capabilities, real-time reporting, and integrated payment processing. It includes features such as cloud-based operations, API connectivity for third-party integrations, wholesale buying tools, and multilocation support for businesses operating across multiple sites.

GOFRUGAL offers retail, restaurant, distribution and Enterprise businesses a range of ERP and Point of Sale (POS) solutions suitable for multiple trades, with a cloud-based option boasting multi-store management, inventory control, purchase automation, BI reporting & data syncing for offline access

iVend POS software includes inventory management, promotions, eCommerce & customer loyalty capabilities, available for terminal and mobile devices.

Access Controls/Permissions

Accounting Integration

Activity Dashboard

Barcode/Ticket Scanning

Campaign Management

Commission Management

Customer Accounts

Customer History

Discount Management

eCommerce Management

Electronic Signature

Email Marketing

Employee Management

Forecasting

For Retail

Gift Card Management

Inventory Management

Inventory Tracking

Layaway Management

Loyalty Program

Mail Order

Merchandise Management

Multi-Currency

Multi-Location

Ordering Automation

Order Management

Payment Processing

Point of Sale (POS)

Pricing Management

Promotions Management

Purchase Order Management

Real-Time Data

Reporting/Analytics

Restaurant POS

Retail Inventory Management

Retail Management

Retail POS

Returns Management

Returns Tracking

Sales Reports

Touch Screen

Transaction History

Proprietary

iVend Retail

Web-based

Windows

iPad

iPhone

Linux

Android

Odoo 

Subscription

Small Business

Large Enterprises

Mid-size Business

CitiXsys

QuickBooks Online

QuickBooks Online is an all-in-one online business software designed to help manage business finances. The platform is built to scale businesses, unlocking insights and providing the functionality of a larger team, all on one integrated platform.

QuickBooks Enterprise

QuickBooks Desktop Enterprise is an accounting software for small businesses which provides users with real-time access to customer, employee, and vendor information. The software includes tools for managing inventory, shipping, sales orders, pricing, tasks, invoicing, reporting, and more.

NetSuite

NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

Technical Assistant

Customer support could be a bit slow at times, especially if you’re on one of the lower-tier plans, which is frustrating when you need help quickly.

Support is great even if you are in the free level Odoo support is there to help you!

Marketing Head

Customer service support is prompt and very helpful to solve my issues.

Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business needs such as CRM, Sales, Project, Manufacturing, Inventory, and Accounting are met through this all-in-one software solution designed for every company, regardless of size and budget

360 Degree Feedback

Accounting

Accounts Payable

Accounts Receivable

ACH Payment Processing

Activity Tracking

Agile Methodologies

Aging Tracking

Alerts/Escalation

Alerts/Notifications

Applicant Tracking

Approval Process Control

Approval Workflow

Asset Lifecycle Management

Asset Tracking

Attendee Management

Audit Management

Audit Trail

Automated Quoting

Automated Routing

Automated Scheduling

Automatic Billing

Autoresponders

Backorder Management

Bank Reconciliation

Bar Chart

Barcode Recognition

Barcoding/RFID

Batch Processing

Benefits Management

Bid Management

Billing & Invoicing

Billing Portal

Bill of Material Analysis

Bills of Material

BOM Creation

Budgeting/Forecasting

Budget Management

Buy Side (Suppliers)

Calendar Management

Calendar/Reminder System

Calendar Sync

Cancellation Management

Capacity Planning

Cash Management

Catalog Management

Change Management

Check-in/Check-out

Check Writing

Client Management

Client Portal

CMS Integration

Collaboration Tools

Color Codes/Icons

Commenting/Notes

Compatibility Testing

Compensation Management

Completion Tracking

Compliance Management

Configurable Workflow

Contact Database

Contact Management

Content Management

Contingency Billing

Contract Drafting

Contract/License Management

Cost-to-Completion Tracking

Cost Tracking

Credit Card Processing

Custom Development

Customer Database

Customer Portal

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Invoices

Customizable Templates

Dashboard

Data Extraction

Data Import/Export

Data Modeling

Data Synchronization

Data Visualization

Debugging

Delivery Management

Delivery Tracking

Demand Forecasting

Deployment Management

Design Management

Digital Signature

Reviews for Odoo come from a wide variety of industries, including information technology and services (12% of reviewers), computer software (9%), and retail (5%). The most frequent use case for Odoo cited by reviewers is CRM (35% of reviewers).

Users and use cases

Reviewers indicate that Odoo’s free Community version is valuable for small businesses, and some users report the open-source customization as a cost-saving advantage. However, some reviewers feel costs escalate quickly with more modules, users, or advanced features.

Value for money

Odoo is a CRM solution offering key features such as billing and invoicing, inventory management, and sales pipeline management, among others.

Open Source

Zoho CRM

ERPNext

SAP S/4HANA Cloud

Dynamics 365

Zoho One

SAP Business One

Salesforce Sales Cloud

HubSpot CRM

Sage Intacct

Sage 50 Accounting

Zoho Desk

Bitrix24

WordPress

SAP Concur

Shopify

Acumatica Cloud ERP

Standard

Custom

Challenging updates and upgrades

Owner

Also, there are so many versions of Odoo and not enough training documentation when they update to a new version.  

74% of reviewers feel negative about Odoo’s updates and upgrades. Users report that upgrading to new versions is often time-consuming, technically complex, and can break customizations or integrations. Reviewers say frequent updates sometimes introduce new bugs or compatibility issues, making maintenance difficult. They indicate that inconsistent communication about upgrade timelines and lack of clear documentation add to the frustration. Some users find that forced upgrades, especially in SaaS versions, can disrupt workflows and require additional resources to resolve problems.

Payment and billing frustrations

Co-Founder

For over 50 days I had no access to the service I paid for, was repeatedly handed between teams, and promises of rebates/credits went unfulfilled.

We signed up for their subscription at $13.60/month, only to be charged over $30 in the second month despite not adding any apps or users.

73% of reviewers feel negative about Odoo’s payment and billing processes. Users report issues with unexpected charges, lack of transparency in billing, and difficulty accessing or understanding invoices. Reviewers say that paid features and support can be expensive, and additional costs often arise for customizations or extra users. They indicate that payment disputes are hard to resolve, and some users feel their accounts or data are at risk if payments are delayed. Some reviewers find that integrating payment gateways or managing subscriptions is cumbersome and not always straightforward.

Slow email support response

59% of reviewers feel negative about Odoo’s email response times. Users report that support tickets and email inquiries often take days or even weeks to receive a reply, leading to delays in resolving urgent issues. Reviewers say that communication is inconsistent, with some tickets closed without resolution or clear explanations. They indicate that it is difficult to reach support directly by phone, and multiple follow-ups are often required. Some users find that vague or unhelpful responses add to their frustration when seeking assistance.

iVend Retail vs Odoo  Comparison (2026)

iVend Retail vs Odoo Comparison (2026)

iVend Retail

Odoo

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives