iVend Retail Pricing, Features, Reviews & Comparison of Alternatives

iVend Retail

An Integrated Omnichannel Retail Solution

4.09/5 (16 reviews)

iVend Retail overview

What is iVend Retail?

iVend Retail is an integrated Omnichannel solution that powers retailers from 5 stores to 500+ in over 46 countries across all verticals. iVend Retail enables retailers to deliver a seamless customer experience across sales channels and streamline point of sale, promotions, analytics, inventory management, customers, loyalty programs and more.

iVend Retail can scale for complex, multi-store, multi-language, multi-currency environments and is suitable for both high-volume retail operations and high-service specialty stores. High volume retailers benefit from the quick service user interface and flexibility to add on mobile registers. High service retailers will appreciate the many special order fulfillment options, personalized offers and promotions, and customized branding for the software screens.

Available on multiple devices – including desktop, mobile and tablet – iVend Retail enables retailers to engage customers, while providing enterprise-wide visibility into sales and inventory data. iVend Retail delivers a configurable, flexible, and scalable Enterprise Class solution that is easy to implement and integrates seamlessly via open APIs to any ERP.
www.citixsys.com

Pricing

Starting from
$160/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 7 other markets, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, French, Italian, Spanish
iVend Retail screenshot: iVend Point of Sale features customizable screens to reflect a retail brand.iVend Retail Omnichannel StoryiVend Retail screenshot: iVend Mobile Point of Sale (mPOS) features a colorful, easy to use interface for Item Selection.iVend Retail screenshot: iVend eCommerce features modern, fully customizable web design.iVend Retail screenshot: iVend Reporting & Analytics enables retailers to track Sales Trends from the store, Back Office or Head Office across the enterprise.iVend Retail screenshot: iVend Loyalty dashboard view enables retailers to segment their loyalty program members to offer targeted promotions.iVend Retail screenshot: iVend Passes can be sent to any smartphone user with Gift Cards, digital Loyalty Cards or Coupons.

iVend Retail reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.2
  4.2
  4.3
Ivan Patsy

Reviewed 2013-09-02
Review Source: Software Advice

We are a 119 store apparel and footwear retailer. We are using iVend Retail POS software and loyalty system for last 5-6 years. We started using this application when we were 25 stores and grew with it as our primary retail solution. I was the IT manager at the time we implemented iVend Retail. The primary reason for the change was better functionality compared to other systems we were evaluating. I have seen this product change its complete look in last 5 years. It was always a feature rich POS software, but they kept adding functionalities and modules in every release. The entire suite is module based. We started only with the POS system for first 2 years in 25 stores, 70 odd POS. Then we implemented iVend Loyalty. It was a painless implementation. Then we upgraded our financial system from Sage to SAP. iVend has certified SAP connectors so it was easy for us to select our financial system. As we kept growing our number of stores, adding iVend in new stores was a one click job from the head office. We recently upgraded to their latest version iVend 6.0. This gave us the new Mobile POS module. We are now reducing cash counters to increase shop floor size, while adding iVend Mobile POS to be used by sales associates. We will be implementing iVend Passes this fall to add digital coupons, gift cards, and loyalty cards. We have a mix of iPhone POS and iPad POS. Adding a new store/POS is very easy. The system is very advanced and well suited for fast growing retailers who need deep functionalities and integrated systems. As we grow, we keep adding advanced modules to suit our business. The integration between stores, head-office, and financial system is flawless. Whenever we have issues on integration failure, their support kicks in. We are very pleased with the level of customer service. Their knowledge portal has hundreds of training videos, how-to guides, etc. This helps new sales associates to get trained quickly.

Rating breakdown

Ease of use
Features
Customer support

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Willy O C

Good POS software with a lot of features and reporting capabilities

Reviewed 2016-08-25
Review Source: Software Advice

Pros
1. This software is easy to use. The POS screen is uncluttered, clean and designed for touch screen operation as well as using keyboard and mouse. 2. Has a lot of ready to use reports such as sales report, till report, inventory report, collection report. 3. You can develop custom reports using built-in report designer or Crystal Report. 4. Has a lot of useful dashboard such as sales dashboard, loyalty dashboard, merchandise dashboard. 5. Has dashboard designer. 6. Support is very responsive. 7. Relatively inexpensive. 8. The product family is quite complete. Loyalty scheme, digital loyalty card (plus digital voucher and gift card), mobile POS, and e-commerce. 9. Support for OPOS devices. Therefor supports a lot of devices.

Cons
1. Add-on development is still difficult. 2. New version sometimes buggy. And the 'bugs' are usually silly. 3. They increase the license price (Did I mention that before, it is relatively inexpensive?)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Andee DiCola

VP of Finance

Used daily for 2+ years
Reviewed 2017-12-20
Review Source: Software Advice

Never would have implemented this with the consultant hours that we had to pay to even get this going.

Pros
The pro was that our partner hired one of their consultants and they assisted us directly without having contact with the vendor.

Cons
We have problem after problem implementing this software. Up to losing functionality of changing tax codes by start date and end date... ridiciulous issues. It kept having code issues for our database. Latest SAP said their code was causing a problem with SAP basic functionality and they said they would charge us to fix it.

Response from Mia


We are sorry to hear about your experience. We have initiated a detailed investigation into the problems you make mention of and in particular a review of your support related issues. We would like the opportunity to rectify the matter as quickly as possible. A member of our team will be in touch with you to discuss further with your implementation partner. We appreciate the opportunity to make sure iVend Retail is working for you and to restore our reputation with a trusted customer, like Vereens!

Rating breakdown

Ease of use
Features

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Zaighum Abbas

Ivend Retail

Used daily for less than 6 months
Reviewed 2020-02-10
Review Source: Software Advice

User friendly interface is the most important thing in ivend retail software.

Pros
In the retail market ivend retail is the best option because the design and display is awesome. Ivend is easily useable. Everyone can use it easily.

Cons
In ivend retail software don't have any critical issue. For limited records ivend retail is the best only for limited record.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Catherine Greer

Overall a great POS for retail

Used daily for 2+ years
Reviewed 2018-12-04
Review Source: Software Advice

over all i enjoyed this POS system

Pros
I liked the functionality of being able to search by phone #, Email Address even by the dates the customer purchased their products. This pos was about 90% easy to use and dummy proof!

Cons
The search feature didn't always work, i wish if you searched by phone # iVend retail would understand some people dont put the (902) or the - between the phone #'s which made it hard to find some receipts for customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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iVend Retail pricing

Starting from
$160/month
Pricing options
One time license
Subscription
View Pricing Plans

Available on Request

iVend Retail features

API
POS

Activity Dashboard (99 other apps)
Automatic Notifications (95 other apps)
Billing & Invoicing (79 other apps)
Credit Card Processing (76 other apps)
Customer Database (96 other apps)
Customer History (83 other apps)
Discount Management (93 other apps)
Employee Management (92 other apps)
Gift Card System (79 other apps)
Inventory Management (138 other apps)
Inventory Tracking (120 other apps)
Loyalty Program (115 other apps)
Multi-Location (114 other apps)
Order Management (99 other apps)
Promotions Management (79 other apps)
Reporting & Statistics (133 other apps)
Sales Reporting (86 other apps)
Third Party Integration (79 other apps)

Videos and tutorials

Additional information for iVend Retail

Key features of iVend Retail

  • User Management
  • Inventory Management
  • Security Management
  • Local Purchasing at store
  • Loyalty Management
  • Pricing and Promotion Management
  • Inter-Store Transactions
  • Customer Management
  • Customer Catalog
  • Gift Cards / Certificates
  • eCommerce
  • Coupons
View All Features

Benefits

iVend Retail is an integrated, Omnichannel solution suite of 7 modules. It can be configured alongside any ERP via Open APIs to help retailers:

• Gain Visibility – proactively manage your business with Head Office view into enterprise-wide sales, allowing faster response to key business events and customer needs.

• Grow Customer Loyalty – track customer data and purchase history to promote targeted offers and personalized campaigns that keep your customers coming back.

• Better Anticipate Demand – analyze transaction history to forecast what customers will buy, check inventory levels in real -time, and balance stock levels to meet demand.

• Improve Inventory Measures – match inventory to anticipated demand; track stock across all stores and warehouses with full visibility from a single stock pool.

• Grow Sales and Reach News Customers – easily create online stores and integrate them with back-end inventory management, order processing, shipment tracking, and payment processes.

• Integrate Operations – seamlessly connect in-store and Head Office processes into a single system of record.

• Easily Expand – integrated modules allow for an initial launch with opportunity to add more POS, mPOS, eCommerce, Loyalty, Digital Passes as operations scale in size or geography.