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iVend Retail Logo

iVend Retail

An Integrated Omnichannel Retail Solution

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iVend Retail Pricing, Features, Reviews and Alternatives

iVend Retail product overview

What is iVend Retail?

iVend Retail is an integrated Omnichannel solution that powers retailers from 5 stores to 500+ in over 46 countries across all verticals. iVend Retail enables retailers to deliver a seamless customer experience across sales channels and streamline point of sale, promotions, analytics, inventory management, customers, loyalty programs and more.

Key benefits of using iVend Retail

iVend Retail is an integrated, Omnichannel solution suite of 7 modules. It can be configured alongside any ERP via Open APIs to help retailers:

• Gain Visibility – proactively manage your business with Head Office view into enterprise-wide sales, allowing faster response to key business events and customer needs.

• Grow Customer Loyalty – track customer data and purchase history to promote targeted offers and personalized campaigns that keep your customers coming back.

• Better Anticipate Demand – analyze transaction history to forecast what customers will buy, check inventory levels in real -time, and balance stock levels to meet demand.

• Improve Inventory Measures – match inventory to anticipated demand; track stock across all stores and warehouses with full visibility from a single stock pool.

• Grow Sales and Reach News Customers – easily create online stores and integrate them with back-end inventory management, order processing, shipment tracking, and payment processes.

• Integrate Operations – seamlessly connect in-store and Head Office processes into a single system of record.

• Easily Expand – integrated modules allow for an initial launch with opportunity to add more POS, mPOS, eCommerce, Loyalty, Digital Passes as operations scale in size or geography.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
FAQs/Forum
24/7 (Live rep)
Knowledge Base
Chat

Training options

In Person
Documentation
Webinars
Live Online
Videos

iVend Retail pricing information

Value for money

3.9

/5

15

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

iVend Retail features

Functionality

4.1

/5

15

Total features

52

7 categories

Most valued features by users

Inventory Management
Multi-Location
Point of Sale (POS)
Activity Dashboard
Order Management
Reporting/Analytics
Sales Reports
Inventory Tracking

iVend Retail users reviews

Overall Rating

3.9

/5

15

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.44/10
Rating distribution

5

4

3

2

1

6

6

1

1

1

Pros
Nice solution for retailers to help them in the increase their sales by omnichannel strategy.
The software is lightweight and easy to use. The vendor is trusted and reliable vendor and the rate of customer caring is superb.
In the retail market ivend retail is the best option because the design and display is awesome. Ivend is easily useable.
Cons
We have problem after problem implementing this software. Up to losing functionality of changing tax codes by start date and end date... ridiciulous issues.
It kept having code issues for our database. Latest SAP said their code was causing a problem with SAP basic functionality and they said they would charge us to fix it.
Never would have implemented this with the consultant hours that we had to pay to even get this going.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Reviewed 9 years ago

We are a 119 store apparel and footwear retailer. We are using iVend Retail POS software and loyalty system for last 5-6 years. We started using this application when we were 25 stores and grew with it as our primary retail solution. I was the IT manager at the time we implemented iVend Retail. The primary reason for the change was better functionality compared to other systems we were evaluating....

Pros

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Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good POS software with a lot of features and reporting capabilities

Reviewed 6 years ago
Pros

1. This software is easy to use. The POS screen is uncluttered, clean and designed for touch screen operation as well as using keyboard and mouse. 2. Has a lot of ready to use reports such as sales report, till report, inventory report, collection report. 3. You can develop custom reports using built-in report designer or Crystal Report. 4. Has a lot of useful dashboard such as sales dashboard, loyalty dashboard, merchandise dashboard. 5. Has dashboard designer. 6. Support is very responsive. 7. Relatively inexpensive. 8. The product family is quite complete. Loyalty scheme, digital loyalty card (plus digital voucher and gift card), mobile POS, and e-commerce. 9. Support for OPOS devices. Therefor supports a lot of devices.

Cons

1. Add-on development is still difficult. 2. New version sometimes buggy. And the 'bugs' are usually silly. 3. They increase the license price (Did I mention that before, it is relatively inexpensive?)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Ivend has great functionality that every Retail Stores should have

Reviewed 10 months ago

I'm very much fine with the system features and functionality. I do understand that there is no a perfect system, at least come with a great support. And help client to address their issues that they are facing.

Pros

The Functionality and the Ease of Use is great and amazing system features

Cons

We were using SAP B1 integrated with Ivend Retail and the implementation of this two systems are not easy. Lots of issues arises when you deploy to the production. In terms of support It takes time to resolve the issue, support weren't very specific as to what causes the problem. They kept on doing inventory adjusting in the system. Product and licenses are somewhat costly. If you will gonna use IVend retail for Point of Sale be sure to hire a technical person who understands the process of it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Overall a great POS for retail

Reviewed 4 years ago

over all i enjoyed this POS system

Pros

I liked the functionality of being able to search by phone #, Email Address even by the dates the customer purchased their products. This pos was about 90% easy to use and dummy proof!

Cons

The search feature didn't always work, i wish if you searched by phone # iVend retail would understand some people dont put the (902) or the - between the phone #'s which made it hard to find some receipts for customers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Reviewed 10 years ago

We, the San Jose Sharks are a professional ice hockey team based in San Jose, California, United States. We are members of the Pacific Division of the Western Conference of the National Hockey League (NHL). We play our home games at the HP Pavilion at San Jose, known locally as the Shark Tank. iVend Retail was implemented across 22 stores in Sharks San Jose stadium in 2008. Our staff quickly learned...

Pros

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Cons

No cons were added to this review

iVend Retail FAQs and common questions

Q. What type of pricing plans does iVend Retail offer?

iVend Retail has the following pricing plans:
Pricing model: Subscription, Open Source


Q. Who are the typical users of iVend Retail?

iVend Retail has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does iVend Retail support?

iVend Retail supports the following languages:
Arabic, English, French, Italian, Spanish


Q. Does iVend Retail support mobile devices?

iVend Retail supports the following devices:
Android, iPad, iPhone


Q. Does iVend Retail offer an API?

Yes, iVend Retail has an API available for use.


Q. What other apps does iVend Retail integrate with?

iVend Retail integrates with the following applications:
Adobe Commerce, Sage 300cloud, SAP Business One, Sage X3, Dynamics 365 Business Central


Q. What level of support does iVend Retail offer?

iVend Retail offers the following support options:
Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat

Common iVend Retail comparisons

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