RetailEdge vs PayPal Point of Sale

Epos Now

Shopify

Lightspeed Retail

Epos Now is a leading global cloud-based point-of-sale and payment system that specializes in helping US retail and hospitality businesses trade efficiently.

Thanks to a selection of tools, and an extensive app store, users can create bespoke systems that make running a business simple.

Shopify is a commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between

Lightspeed is a unified point of sale and payments platform designed for retail, restaurant, and golf course businesses. The software offers inventory management, omnichannel sales capabilities, real-time reporting, and integrated payment processing. It includes features such as cloud-based operations, API connectivity for third-party integrations, wholesale buying tools, and multilocation support for businesses operating across multiple sites.

ReStore Manager

I can have duplicate customers with same name and no warning that its a duplicate

President

Customer service was awesome and helped us quickly troubleshoot some hardware issues that made daily operations cumbersome.  

Senior Personal Stylist

There are a lot of tools to review inventory and assess customer loyalty.

RetailEdge is a point of sale solution that helps retail businesses manage inventory and sales orders. Key features of the platform include barcode scanning, item listing, customer history tracking, credit card processing, price management, invoicing, secure data storage, and gift card distribution.

Accounting Integration

Alerts/Notifications

Barcode Recognition

Barcode/Ticket Scanning

Billing & Invoicing

Cash Management

Commission Management

Credit Card Processing

Customer Accounts

Customer Database

Customer History

Customizable Reports

Data Import/Export

Data Synchronization

Discount Management

eCommerce Management

Electronic Payments

Electronic Signature

For Liquor Stores

For Retail

Gift Card Management

Inventory Control

Inventory Management

Inventory Optimization

Inventory Replenishment

Inventory Tracking

Invoice Management

Item Management

Layaway Management

Loyalty Program

Multi-Currency

Multi-Location

Offline Access

Ordering Automation

Order Management

Payment Processing

Point of Sale (POS)

Price/Margin Management

Pricing Management

Product Identification

Promotions Management

Purchase Order Management

Real-Time Analytics

Real-Time Data

Real-Time Reporting

Real-Time Updates

Receipt Management

Reporting/Analytics

Reporting & Statistics

Retail Inventory Management

Retail Management

Retail POS

Returns Management

Returns Tracking

Rewards Management

Sales Order Management

Sales Reports

Sales Tax Management

Sales Trend Analysis

Shipping Management

Stock Management

Third-Party Integrations

Touch Screen

Transaction History

Warehouse Management

RetailEdge

Windows

Web-based

Clover

Shopify POS

Square Point of Sale

Standard

Owner

The POS tracks all inventory, allows us to print our own labels and tracks vendors and more.

Officer  Manager

The Inventory control is also very good in that we can monitor exactly what we need to see where we need to make adjustments.

Resort Manager

That when you are already logged in and swap to a different screen it makes you put in your credentials again.

The reports are a simple way to share with my CPA for taxes and inventory.

Sales Manager

IE: if wrong Mr. Smith is entered you cant change it to the correct Mr. Smith unless you void ticket and start-over which is impossible with credit card processing.

General Manager

We moved to Retail Edge in 2017 from a DOS based system we bought in 1991 which still met our needs but could not work on anything beyond Windows XP.  

No way to edit a sale without voiding sale such as incorrect serial number or customer id number.

Needs a quote saved section, not just saved sales so you can distinguish quote from sale.

When we upgraded - the screens looked a little different, so that was a small issue to work through.

There are many reports and functions that help running my business.

You have to print each company individually, wastes time for end of the month billing.

I don't really like the change in the look of the POS screens, they look cartoonish.  

All employees are able to enter sales and package ability and discounts is nice.

Store Manager

There is alot the system can do and the learning curve can be tricky.

Close out process is a bit cumbersome. While easy to do there is so many questions and if you accidently post before printing report you have to start over.

That no one answers when you make the initial phone call.

The only con I see so far is that because you may run this for many different businesses there are features that most likely will not be used.  

There is a very long time lag to print a receipt.

Otherwise there is not to much else to complain about. If you want something different they will do their best to address the issue.

Operations Manager

Some of the features/functions are labeled differently or follow a different series of steps.

The help manual could use some updating since some major updates have happened.

Retail Edge has made managing our company easy and efficient.

We've been using it in our store since 1996.

Museum Store Manager

Good online Knowledge base helps in self-resolving most issues.

Over 18 years using without a flaw, would highly recommend to any small business always great customer service and dependability

Management

Lots of settings and features to make the program work  for you.

Reports are easy to run and cover a lot of bases.

We have had great customer service, on time follow up with technical support.

With the help of a friend who is in IT - [sensitive content hidden] helped us to figure out that our second computer was hanging (not printing receipts) because of a hardware interrupt - caused by discontinuing the cash drawer.  

The product is always evolving with new features without expensive memberships.  

Retail Edge offers a plethora of reporting options, making it a versatile tool for my business.

Assistant

So far the biggest issue is adjusting to the newer look when updates hapen - last one moved the product tabs to the side from the top.

Volunteer

I like creating input for new inventory and then printing tags for the merchandise.

At first it was lacking but over time they have built in lots of features

I would like more flexibility in reports.  

It enabled our team to effortlessly manage inventory, process transactions, and generate sales reports in real-time, resulting in a streamlined operation and improved efficiency.

Support responds quickly and is thorough.  

It is a pleasure to work with your customer service team.

I'm so glad I made the purchase eight years ago.

The customer service has always been great and the guys are very patient!

It is so easy to use, easy to teach our staff.

Mareting Agent

what I like most is the possibility of doing a free trial so that you're not forced to use a tool that doesn't suit you.

Overall program is easy to use but needs some improvements.

Ease of Use

Customer Support

Sales and Pricing

Reporting

Receipt Printing

Screen Customization

Sales Transactions

Features

Bugs and Issues

Freelancers

Small Business

Large Enterprises

Mid-size Business

High Meadow Business Solutions

Stripe

Stripe is a financial infrastructure platform that enables businesses to accept payments online and in person. It offers a suite of APIs for payment processing, subscription management, fraud prevention, and financial services integration Stripe provides both developer-focused tools with extensive documentation and no-code solutions for businesses without technical staff.

Shopify Point of Sale (POS) is a retail management system that integrates everything needed to run a successful brick-and-mortar or omnichannel business. The POS software and hardware work seamlessly together to streamline daily operations, from inventory management and staff controls to smooth checkout and detailed reporting.

Gofrugal

GOFRUGAL offers retail, restaurant, distribution and Enterprise businesses a range of ERP and Point of Sale (POS) solutions suitable for multiple trades, with a cloud-based option boasting multi-store management, inventory control, purchase automation, BI reporting & data syncing for offline access

Backend Developer

The downside of PayPal Zettle is that it might not offer the same level of customer support as other payment processing solutions. While it does provide customer service, it may not always be as responsive or helpful as some users would like.

Executive Assistant

PayPal Zettle's customer support options are limited, with no phone support available and email support only available during business hours.

Finance team

We (our team) may need to explore this function as we might be missing something, but it feels like this process could be streamlined as adding customer details when you have a queue of customers feels like it takes perhaps a little longer than is comfortable for customers.

Good health

Customer support is generally regarded as responsive and helpful, with users reporting prompt assistance and guidance in resolving any issues or inquiries. While there are areas for improvement, such as occasional connectivity issues, limited payment options, inventory management limitations, and occasional delays in transaction processing, these concerns are not prevalent across all user experiences.

The PayPal Here app is a mobile point of sale (POS) software designed to help businesses securely process debit or credit card payments and generate invoices. The application enables retailers and manufacturers to create and organize product lists and add details including photos and descriptions.

Compliance Management

Contactless NFC

For Restaurants

Mobile Access

Mobile App

Mobile Card Reader

PCI Compliance

Reminders

Restaurant POS

Search/Filter

Transaction Monitoring

Reviews for PayPal Point of Sale come from a wide variety of industries, including retail (9% of reviewers), education management (5%), and health, wellness and fitness (4%). The most frequent use case for PayPal Point of Sale cited by reviewers is mobile credit card processing (43% of reviewers).

Users and use cases

Users appreciate the lack of monthly fees, flat-rate pricing, and minimal upfront costs, which they say make PayPal Point of Sale appealing for small businesses. Some reviewers feel transaction and international fees are high, and they find fee structures confusing.

Value for money

The PayPal Point of Sale integration most frequently cited by reviewers is PayPal, a payment processing product rated 4.8 out of 5 for its integration with PayPal Point of Sale.

Integrations

PayPal Point of Sale is a point of sale solution with key features that include mobile access, payment processing, sales reporting, multilocation support, eCommerce management, electronic signature capture, and more.

PayPal Point of Sale

Android

iPhone

Square Payments

PayPal

Lightspeed Restaurant

Basic

Connectivity and processing delays

Co Owner

We've been in a spot where service is weak and the app lags or crashes.

59% of reviewers feel negative about PayPal’s performance and speed. Reviewers indicate the app can be slow to load, process transactions, or update data, especially with poor internet connectivity. Some users report frequent lagging, freezing, or delays during payment processing, which disrupts their workflow. They find the requirement for a stable connection problematic in areas with weak signals. Users say slow response times and occasional bugs add stress and inconvenience, particularly when handling multiple devices or urgent transactions.

High and confusing fee structure

43% of reviewers feel negative about PayPal’s pricing. Reviewers report that transaction fees are higher than competitors and can impact profitability. Some users find the variety of fees confusing and difficult to predict, especially for different transaction types or international payments. They indicate monthly subscriptions and commissions add to overall costs. Users say the lack of fee transparency and frequent increases make budgeting challenging. They think high fees are a major drawback for small businesses and frequent users.

Slow refunds and dispute handling

70% of reviewers feel negative about PayPal’s refunds and dispute management. Reviewers report delays in receiving refunds and difficulties resolving disputes, especially when funds are held or transactions are flagged. Some users indicate customer support is slow to respond and often favors buyers in disputes, which can be frustrating for sellers. They find the process for verifying accounts and tracking lost payments cumbersome. Users say the system’s sensitivity to fraud sometimes leads to unnecessary account holds, impacting their ability to access funds promptly.

RetailEdge vs PayPal Point of Sale Comparison (2026)

RetailEdge

PayPal Point of Sale

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives