Shop-Ware vs ALLDATA

Shopmonkey

NAPA TRACS

Tekmetric

Manager SE

Identifix Shop Manager

Mitchell RepairCenter

Compare Shop-Ware and ALLDATA based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Manager SE is a cloud-based auto-shop management software that streamlines workflow, provides detailed insights through integrated reporting, and offers contactless payment options to optimize the customer experience.

Tekmetric is a cloud-based shop management system with an easy-to-use workflow and a modern approach to customer care.

Napa Tracs is designed for automotive repair shops. The software helps with everything from estimating and invoicing to marketing and accounting tasks. The software provides a suite of features that meet the needs of users and can accommodate companies of all sizes. Online technical support is available 6 days a week and extended hours are available at no additional charge.

Shop-Ware is a cloud-based auto repair software designed for single and multi-shop operators that handles vehicle inspections and allows users to write service in seconds and share it with their customers for instant approvals.

Accounting

Alerts/Notifications

Appointment Management

Appointment Scheduling

Billing & Invoicing

Communication Management

Customer Database

Customer History

Data Import/Export

Employee Scheduling

Estimating

Inspection Management

Inventory Management

Job Tracking

Labor Cost Reporting

Labor Rates

Maintenance Scheduling

Multi-Location

Order Management

Point of Sale (POS)

Progress Tracking

Purchase Order Management

Quotes/Estimates

Reporting & Statistics

Service History

Third-Party Integrations

VIN Lookup

Work Order Management

Workflow Management

Shop-Ware

Web-based

Service Advisor

I love the crew, I love the software and usability of it, it all around is a GREAT product and %100 worth the money.

owner

I have enjoyed watching the growth and development of the software. I am glad to have given early feedback that translated to actual action.

Foreman/General Manager

Shop-Ware makes project management for long term custom car building quite nice. The individual services are a good way to break down the overall cost of a big project like that for client.

Freelancer 

I like the fact that there is a record that is recorded and the customer service is beyond helpful and to me besides the quality of a product it’s customer service with me is a high ranking.

All Positions at all times

I had the opportunity to spend a good amount of time with the owner of Shop-Ware in the beginning and since have seen the entire staff emulate her approach to customer care.

Manager Owner 

It has been one of the best decisions I have made for my business. It allows me to better serve and communicate with my clients and builds trust.

Service manager 

The ease of communication with the customer is amazing. It keeps the customer updated and approvals come in faster.

Service Manager

As a counter person/service advisor my biggest complaint is the lack of auto-fill.

Owner

I like that the program is cloud based for ease of connecting to what's going on in my business if I am not physically in the shop. I also like the parts ordering integration.

General Manager

We have recommended them to a couple other shops. Our customers love the fact that they see what our mechanics see with pictures and videos.

President

Lack of reporting, inventory control and transferring, lack of permissions for larger shops.

It has improved our shop flow and we find we are providing better, more focused service because we have freed ourselves from the drudgery of old, not very workable software.

Master Technician 

I love being able to clearly communicate with the customer the process from start to finish. Pictures, videos or imported files from diagnostic equipment promote full transparency.

Office Manager

Overall, I like Shop-Ware despite the learning curve that is with any new system. The web based search features are great once you have the system established.

Owner/Operator

I would say their integration with Snap On's Shop Key is probably one of the most important and best selling features for me.

Parts Manager

No way to seach for license plate without knowing full plate (that I know of ). Cannot add parts to an order after it is started (this one is very annoying).

Advisor

Shop ware is very intuitive and user friendly, It makes communication with customers  seamless and keeps things transparent.

I can not break down labor cost by technician. This is again frustrating because the labor cost is NOT ACCURATE on any one ticket or job on a given ticket.

Shop-Ware screenshot: Shop-Ware + Mitchell 1

Shop-Ware screenshot: DVI: Integrated Workflow

Shop-Ware screenshot: Advanced Analytics

Shop-Ware screenshot: Automatic GP Optimizer

Shop-Ware screenshot: Write ROs in Seconds

Freelancers

Large Enterprises

Mid Size Business

Small Business

Mitchell RepairCenter is a web-based shop management software designed to help businesses in the automotive industry streamline repair processes and improve customer experience. It lets collision repair facilities create collision estimates and manage repair scheduling and claims. 


Shopmonkey is a cloud-based auto repair solution designed to help businesses manage processes through appointment scheduling, messaging, reporting, and digital vehicle inspection tools. It lets users track inventory, update order statuses, and reach out to vendors for purchasing missing auto parts.

Identifix Shop Manager is a cloud-based auto shop management software that helps businesses in the automotive industry access OEM services and repair information. The built-in estimating tool allow users to check equipment price, create multiple jobs, build task templates, and send estimates to customers.

ALLDATA is a cloud-based OEM diagnostic suite that helps automotive businesses conduct vehicle inspections based on repair data provided through interactive color wiring or OEM diagrams. Technicians can generate high quality images, view diagrams for inspections & highlight components.

Activity Dashboard

Document Management

Vehicle Information

ALLDATA

Android

iPad

iPhone

This the worst customer service i have ever seen in years. This company is fraud and be aware of sales people.

Some of the exploded diagram pictures are blurry or hard to understand. Not all information is avaliable on every part of a vehicle.

IT Nanager

We use ALLDATA regularly at work and we find it very easy to use, it has a great layout and it’s very easy to find what you need.

Field Operation Lead

We can quickly get information needed to complete repairs on most vehicles. The level of detail given to help our mechanics complete repairs is impressive.

Bookkeeper

Failure to return phones calls in a timely matter or not at all. Be sure to consider negotiating you monthly charges.

Service Department Dispatcher Shop Foreman

It helps with a busy shop to improve productivity and efficiency.

Consultant

It was very easy to implement and their customer support team is incredibly helpful.

When i questioned them prior to purchasing this product they said it will be available shortly.seven months later still no upgrade.

The feature I like most is that its easy to use when finding repair hours for a vehicle by entering the VIN. You just key in the part and it pulls everything you need to know.

This is software for Auto Repair shops. I love the fact you can look up step by step instructions on how to do a repair.

We've had problems with system updates and accessing the latest vehicle information.

If I ever have difficulty or questions I call and they are so professional and help me right away.

Helps to streamline our workflow and as you know, time is money.

asst. district manager

Alldata user friendly, intuitive and uncompliacted.

I've used Alldata for the last 15 years. The software is easy to learn and use and provides valuable information necessary to our business.

Ease of use:  Was ok but did not offer any confirmed fixes to issues we were trying fix. Customer service:  Overpriced and ridiculous.

Shop-Ware vs ALLDATA Comparison (2026)

Shop-Ware

ALLDATA

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives