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Shop-Ware
5
132
4
27
3
3
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Complete shop management, with CRM built in, not bolted on.
Table of Contents
Shop-Ware - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
Shop-Ware overview
Based on 163 verified user reviews
What is Shop-Ware?
Shop-Ware is an auto repair solution with key features that include service history tracking, labor rate management, appointment scheduling, and more.
Who uses Shop-Ware?
By industry, Shop-Ware reviewers are most commonly professionals in automotive (94%). The most frequent use case for Shop-Ware cited by reviewers is auto repair (100% of reviewers).
Starting price
Alternatives
with better value for money
Pros & Cons
Customer Support
Estimate Creation
Repair Orders
User Interface
Tablet Compatibility
Do you work for Shop-Ware? Manage this product listing
Shop-Ware’s user interface
Shop-Ware reviews
Overall rating
4.8
/5
163
Positive reviews
91
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.91/10
5
4
3
2
1
132
27
3
0
1
Casey E.
Owner
Christopher P.
Consultant
Christopher P.
Consultant
Christopher P.
Consultant
David W.
Tech
Vinnie L.
Owner
Who uses Shop-Ware?
Based on 163 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Shop-Ware's key features
Most critical features, based on insights from Shop-Ware users:
All Shop-Ware features
Features rating:
Shop-Ware alternatives
Shop-Ware
Starting from
249
AutoLeap
Starting from
179
Per month
ARI
Starting from
39.99
Per month
Shopmonkey
Starting from
239
Per month
Shop-Ware pricing
Pricing plans
Pricing details:
User opinions about Shop-Ware price and value
Value for money rating:
To see what individual users think of Shop-Ware's price and value, check out the review snippets below.
Casey E.
Owner
Christopher P.
Consultant
Shop-Ware integrations (13)
Integrations rated by users
We looked at 163 user reviews to identify which products are mentioned as Shop-Ware integrations and how users feel about them.
Integration rating: 5.0 (3)
“Great review getting is very easy”
“review requests automatically sent is very helpful for feedback for us ”
Rick I.
President
Integration rating: 4.5 (3)
“It helps sync payroll and employee data with accounting, reducing manual data entry and keeping financial records more accurate.”
Sachin S.
Senior executive HR
Integration rating: 5.0 (2)
Integration rating: 4.0 (2)
Integration rating: 5.0 (1)
Other top integrations
Shop-Ware customer support
What do users say about Shop-Ware customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Shop-Ware customer support.
Widespread user sentiment highlights Shop-Ware's customer support as fast, responsive, and consistently helpful when issues arise.
A significant portion of users praise the support team's friendliness, attentiveness, and willingness to listen to customer needs and feedback.
Support options
Training options
To see what individual users say about Shop-Ware's customer support, check out the review snippets below.
“I like the fact that there is a record that is recorded and the customer service is beyond helpful and to me besides the quality of a product it’s customer service with me is a high ranking.”
Jamal F.
Freelancer
“The ability to keep the flow of traffic going in the shop without needing to stop and getting the customer’s approval or denial in writing.”
Jose C.
Lead Technician
Shop-Ware FAQs
Q. What is Shop-Ware used for?
Shop-Ware is a complete, cloud-based shop management solution for independent repair shops and multi-location groups, built to replace the separate tools and spreadsheets shops usually stitch together. The repair order, customer communication, parts, payments, and reporting all live in one system. The Digital Vehicle Experience (DVX) shares photos, videos, and notes directly with the customer for faster approvals, backed by AI Parts Matrix for on-target parts pricing and AutoWrite for faster, clearer technician notes. An AI Receptionist answers calls a busy front desk would otherwise miss. A built-in CRM keeps every customer interaction in the same system as the repair order, and Analytics turns that data into everyday shop decisions.
Q. What level of support does Shop-Ware offer?
Shop-Ware offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base, 24/7 (Live rep)
