Shop-Ware vs Protractor

NAPA TRACS

Tekmetric

Manager SE

AutoServe1

AutoSoftWay

AB Magique

Compare Shop-Ware and Protractor based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Manager SE is a cloud-based auto-shop management software that streamlines workflow, provides detailed insights through integrated reporting, and offers contactless payment options to optimize the customer experience.

Tekmetric is a cloud-based shop management system with an easy-to-use workflow and a modern approach to customer care.

Napa Tracs is designed for automotive repair shops. The software helps with everything from estimating and invoicing to marketing and accounting tasks. The software provides a suite of features that meet the needs of users and can accommodate companies of all sizes. Online technical support is available 6 days a week and extended hours are available at no additional charge.

Shop-Ware is a cloud-based auto repair software designed for single and multi-shop operators that handles vehicle inspections and allows users to write service in seconds and share it with their customers for instant approvals.

Accounting

Alerts/Notifications

Appointment Management

Appointment Scheduling

Billing & Invoicing

Communication Management

Customer Database

Customer History

Data Import/Export

Employee Scheduling

Estimating

Inspection Management

Inventory Management

Job Tracking

Labor Cost Reporting

Labor Rates

Maintenance Scheduling

Multi-Location

Order Management

Point of Sale (POS)

Progress Tracking

Purchase Order Management

Quotes/Estimates

Reporting & Statistics

Service History

Third-Party Integrations

VIN Lookup

Work Order Management

Workflow Management

Shop-Ware

Web-based

Service Advisor

I love the crew, I love the software and usability of it, it all around is a GREAT product and %100 worth the money.

owner

I have enjoyed watching the growth and development of the software. I am glad to have given early feedback that translated to actual action.

Foreman/General Manager

Shop-Ware makes project management for long term custom car building quite nice. The individual services are a good way to break down the overall cost of a big project like that for client.

Freelancer 

I like the fact that there is a record that is recorded and the customer service is beyond helpful and to me besides the quality of a product it’s customer service with me is a high ranking.

All Positions at all times

I had the opportunity to spend a good amount of time with the owner of Shop-Ware in the beginning and since have seen the entire staff emulate her approach to customer care.

Manager Owner 

It has been one of the best decisions I have made for my business. It allows me to better serve and communicate with my clients and builds trust.

Service manager 

The ease of communication with the customer is amazing. It keeps the customer updated and approvals come in faster.

Service Manager

As a counter person/service advisor my biggest complaint is the lack of auto-fill.

Owner

I like that the program is cloud based for ease of connecting to what's going on in my business if I am not physically in the shop. I also like the parts ordering integration.

General Manager

We have recommended them to a couple other shops. Our customers love the fact that they see what our mechanics see with pictures and videos.

President

Lack of reporting, inventory control and transferring, lack of permissions for larger shops.

It has improved our shop flow and we find we are providing better, more focused service because we have freed ourselves from the drudgery of old, not very workable software.

Master Technician 

I love being able to clearly communicate with the customer the process from start to finish. Pictures, videos or imported files from diagnostic equipment promote full transparency.

Office Manager

Overall, I like Shop-Ware despite the learning curve that is with any new system. The web based search features are great once you have the system established.

Owner/Operator

I would say their integration with Snap On's Shop Key is probably one of the most important and best selling features for me.

Parts Manager

No way to seach for license plate without knowing full plate (that I know of ). Cannot add parts to an order after it is started (this one is very annoying).

Advisor

Shop ware is very intuitive and user friendly, It makes communication with customers  seamless and keeps things transparent.

I can not break down labor cost by technician. This is again frustrating because the labor cost is NOT ACCURATE on any one ticket or job on a given ticket.

Shop-Ware screenshot: Shop-Ware + Mitchell 1

Shop-Ware screenshot: DVI: Integrated Workflow

Shop-Ware screenshot: Advanced Analytics

Shop-Ware screenshot: Automatic GP Optimizer

Shop-Ware screenshot: Write ROs in Seconds

Freelancers

Large Enterprises

Mid Size Business

Small Business

AutoSoftWay is a comprehensive cloud-based auto repair software built to streamline operations for independent mechanics, auto body shops, car dealerships, and mobile technicians. With AutoSoftWay, you can efficiently manage vehicle inspections, parts inventory, client communication, and billing.


AB Magique is a comprehensive shop management software that has been in development for over 12,000 hours. It offers a modern and intuitive interface with features like appointment management, counter sales, inventory management, and detailed reporting. AB Magique integrates with major parts distributors, allowing users to view catalogs and place orders directly within the software.

AutoServe1 is a digital vehicle inspection tool for auto repair shops, automotive garages, & car dealer service centres with configurable workflows & recording

Designed for single-location automotive aftermarket repair shops and multi-store chains, this shop management software helps manage daily tasks and includes robust features for business growth.

Activity Dashboard

Chat/Messaging

Electronic Signature

Parts Management

Prioritization

Records Management

Reminders

Time Tracking

User Management

Vehicle Information

Protractor

Linux

Windows

Owner / CEO

As with any shop POS software, it all comes down to personal preference and is it a good fit for you. Protractor is a good fit for us.

There is not a part that can get lost or not billed out. We found a lot of lost dollars by tracking the cores and returns as the system does.

Once it all clicks the time it take to build a work order and order parts is amazing. It has been able to help increase the Average Repair order and the productivity in the shop as well.

With the dollar exchange, it was costing me around $125. A few months ago, they notified me that I will be charged the FULL $149.00 plus I have to pay the foreign transaction fee.

The learning curve is small, Ease of use my wife (who is not from the auto industry) can build tickets and estimates very quickly. Parts lookup is nice and easy to use.

Training videos are very very well made and actually helpful. Tech support is awesome.

My experience has been great. If you are or are not in the market for SMS software you owe it to yourself, and the profitability of your company to check it out.

Owner / Manager

AMS foulks are great to work with. Always quick and helpful when we may have an issue.

Project Manager

Great POS Software with Excellent Customer Service.

I believe that AMS and Protractor have been the best investment for my company and am looking forward to working with them going into the future.

He is ALWAYS available to answer my question. He is always available to log in and help me through the more advanced questions.

Many operating issues that protractor will not inform you about when they are selling the product. Customer support is nonexistent and overall very rude company to deal with.

The cloud based program is easy to use and as POWERFUL as you could want.

Best Automotive Management Software Out There.

Owner/President

Missing a couple of things that RO Writer did that Protractor is going to do in the future.

Net was fairly easy both from the back office side and the front counter. Protractor support and Guy Lapierre have been extremely helpful during and after the transition.

We have much more control over all aspects of the day to day operations of the company. The advisers are able to write work orders faster, the integration with third party applications is flawless.

The time saved pays for the cost of the software. It's all in the cloud so my network issues with ROW  have gone away.

Shop-Ware vs Protractor Comparison (2026)

Shop-Ware

Protractor

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives