BeyondTrust Remote Support vs Faveo Helpdesk

TeamViewer ONE

Zendesk Suite

Freshdesk

AnyDesk

Salesforce Service Cloud

LogMeIn Rescue

Compare BeyondTrust Remote Support and Faveo Helpdesk based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

TeamViewer enables secure remote access, IT management, and AI-driven solutions, serving 630,000+ customers with 2.5B+ installations.

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

Zoho Assist

Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access.

BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.


Access Controls/Permissions

Access Management

Activity Tracking

Alerts/Escalation

Annotations

Audit Trail

Authentication

Chat/Messaging

Collaboration Tools

Compliance Management

Credential Management

Customizable Branding

File Sharing

File Transfer

Knowledge Base Management

Least Privilege

Multi-Channel Communication

Password Management

Real-Time Chat

Real-Time Notifications

Remote Access/Control

Remote Monitoring & Management

Reporting/Analytics

Role-Based Permissions

Screen Sharing

Secure Data Storage

Self Service Portal

Session Recording

Session Transfer

Surveys & Feedback

Third-Party Integrations

Ticket Management

Troubleshooting

Two-Factor Authentication

Unattended Access

User Management

User Session Management

Reviews for BeyondTrust Remote Support come from a wide variety of industries, including Information Technology and Services (14% of reviewers), Computer Software (8%), and Hospital & Health Care (6%). The most frequent use case for BeyondTrust Remote Support cited by reviewers is remote support (84% of reviewers).

Users and use cases

Some users say BeyondTrust Remote Support’s robust features and concurrent licensing add value, and reviewers appreciate its scalability and efficiency. However, some reviewers feel the high cost, inflexible pricing, and expensive renewals limit accessibility for smaller organizations.

Value for money

BeyondTrust Remote Support is a remote support solution offering key features such as remote access/control, screen-sharing, real-time chat, file sharing, ticket management, and unattended access, among others.

BeyondTrust Remote Support

Web-based

Windows

iPad

Android

Linux

iPhone

Basic

Director Application Development

I like most that it is web-based VPN portal that is more than just a VPN client - but also supports applets for applications

Network Administrator

The fact that we can easily remote into any machine, whether on campus or off and if they are connected to the domain we can do a jump straight to that device without having the user do anything.

Cybersecurity Manager SR

It is needed to create a new remote connection to use the funtionality to copy and paste from the source or the destination.

Sometimes when the remote connections are  delays or have networking problems the ability to copy and paste is interrumped.

Engineer

Allows for anyone in our IT security services to access and help our vast network of engineers.

EMEA Global Service Desk Lead

No option for live chat monitoring as a team manager

IT Technician

I Iove that BeyondTrust Remote Support is designed to be user-friendly, with features like one-click session initiation and a customizable interface.

phleb

whenever needed customer service helps and I don't have to wait for support on any situation.

Marketing Manager

it has multi functionalities like secure remote help, client assistance, and help work area organization too.

Communicating while remote access is difficult.

IT Manager

We have used it for remote support and it is amazing.

Manager

At long last, a few clients might like face to face help to more readily comprehend the idea of the issue and see the arrangement firsthand, which isn't generally imaginable with remote help.

Screen sharing, Remote accessibility, File sharing are the top features.

Search Engine Evaluator

It enables support personnel to access and control remote devices from anywhere with an internet connection, which can save time and reduce costs associated with on-site visits.

It administrator

The amount of features Bomgar has is incredible and the ability to manage all of your assets, remotely connecting to any pc, and monitor any network device is absolutely incredible for an it service provider

There are a few issues raising honors while interfacing with Windows PCs from a Macintosh.

Assistante

its functionalities such as screen sharing and remote control, file sharing, mobile device camera sharing, allow me to assist my collaborators as if I were at their  side.

Developer

One of the main benefits of this software is its ability to allow for quick and easy access to remote systems, which can help to significantly reduce downtime and improve efficiency.

IT Specialist

It streamlines support processes and offers robust security measures, despite some minor drawbacks.

Web Support

When trying to assist MAC users we always had issues connecting due to some security error that would not let us screen share.

Area Manager - Africa 

Remote access is my best feature, I can be able to remote access my colleagues laptop/ desktop when we’re not even together as long as there’s internet access6.

Manager Operations

Expanded Security WeaknessesRemote access is a blade that cuts both ways with regards to framework security. Despite the fact that it accompanies information encryption, access controls, and action logging, it ends up presenting extra weaknesses that could be utilized as assault focuses.

project officer sanitation and hygiene

The application has a good user interface, I like the intelligent identity threat detection of the software

Solution Analyst

Very up to date and easy for users and end users to use.

deputy executive director 

The application is doing well for me the only issues is that its more expensive for small business to use and customer team are not supportive

Informatics Technical Service Specialist

Additionally, having file transfer and session invitations integrated makes the thing so comfortable

Agent

I like that BeyondTrust Remote is secure and can be trusted when we use their product to receive help from our various support companies.

Systems Developer II

In a nutshell, Remote Support is a good tool for the overall company's customer satisfaction score growth and loyalty.

executive director 

sometimes the application hugs while using it and the customer technical team may delay responding to your concern

consultant

Beyond Trust  Remote support many end user device and platform, can use in laptop, pc, smartphone, mac, window and android.linux, etc.. it has good security and  safety passwords.

VP Global Payer Relations

The person who helped me had quick and seamless access to my desktop setup, and it was as if there was no disruption at all!

RPA Developer

This is an amazing technology where we can login to another machine through Remote Support.

IT Director

Ability to remotely control a variety of devices with no massive infrastructure.

Executive

Remote support is a technical support which help us to fix the errors or to make any updates in the application and it ia very useful thing at workplace.

The cost of BeyondTrust Remote Support can be a drawback, especially for smaller businesses.

Diretor 

Meets the need for team operation and streamlines the improvement of production management.

These features can help to greatly improve productivity and reduce costs for businesses, making remote support software a valuable investment for many organizations.

It is powerful and efficient tool for accessing remote servers.

IT Associate

It's an interesting remote support software with bold new ways of tackling help-desk issues.

This makes it easy for my clientele to get started with the tool and to navigate its functions.

I use it daily to support end users across many platforms.

Helpdesk Coordinator

Remote support for mobile devices is a bit more involved.  

Screen sharing is pretty cool, because you are able to see what is wrong with your computer

It has helped us to have a desk for offering support and clients

The app offers remote support and allows screen sharing and control sharing with members of the EY support desk.

The one click remote session can be taken through BeyondTrust.

Director of IT

Since we have started using Remote Support 5 years ago our small team has been able to more proactively help our employee base as more and more have moved to remote roles.

The portable application has a few issues some of the time.

MARKETING EXCECUTIVE

It Helps Me to solve all my software related issues without any discomfort.

Remote Support

Users report that BeyondTrust Remote Support’s screen sharing enables real-time troubleshooting, effective training, and collaborative problem-solving. Reviewers indicate the screen sharing is easy to initiate, with high image quality and minimal lag, making it simple for IT to see exactly what users experience. They say BeyondTrust Remote Support allows for secure, permission-based sharing, and find it helpful for multitasking, presentations, and inviting multiple participants. They feel screen sharing is essential for efficient support and clear communication. Of the 71 BeyondTrust Remote Support users who gave detailed accounts of their use of Screen Sharing, 97% rated this feature as important or highly important.

Client Support

Customer Support

Session Management

Security and Access Control

Bugs and Issues

Mobile Device Support

Performance and Speed

Reconnection after restart challenges

47% of reviewers feel negative about restart and reconnect processes. Users report that sessions often require manual reconnection after a system or application restart, which interrupts workflows. Reviewers mention that remote reboots can result in lost connections, forcing support staff to resend invitations or repeat setup steps. Many find these disruptions inconvenient, especially when troubleshooting requires multiple restarts or when the software fails to automatically reconnect.

Confusing user control and pop-ups

45% of reviewers feel negative about user control aspects. Reviewers say that pop-up notifications and reminders can be intrusive or distracting, and some users find the interface cluttered or confusing. Users mention that non-technical individuals struggle with downloading, installing, or granting permissions, which can slow down support. Many feel that the process for granting access is not always clear, and repeated prompts or downloads can be annoying for end users.

Frequent connection instability

69% of reviewers feel negative about connection reliability. Users report frequent dropped sessions, difficulty maintaining stable connections, and challenges connecting to devices with dynamic IPs or weak internet. Reviewers say these issues disrupt support workflows and require repeated reconnections, which can be frustrating for both technicians and end users. Many mention that the software’s performance is highly dependent on network quality, and some find it less reliable compared to other remote support tools.

Lag and slow performance

Issues can arise if there is a poor internet connection, Files will take quiet some time to send, the screen may lag and it takes a bit of time to resolve.

59% of reviewers feel negative about performance and speed. Reviewers indicate that sessions can be laggy, especially with poor internet connections or during file transfers. They say delays in screen updates, slow file transfers, and occasional application freezes hinder productivity. Users mention that remote control responsiveness can suffer, particularly in virtualized environments or when network bandwidth is limited. Many feel that these slowdowns can delay support and frustrate both IT staff and end users.

High and rigid pricing

58% of reviewers feel negative about the pricing structure. Users report that the software is expensive, with high licensing costs and annual fees that are difficult for small businesses or nonprofits to justify. Reviewers mention the lack of flexible pricing options, such as paying only for needed features or modules. Many say the cost of expanding licenses is prohibitive, and some find the initial setup and ongoing expenses challenging to fit into their budgets.

Flexible and secure access

Grad Asst. 

Overall, I really like how handy and easily accessible this software is, and can be used from anywhere on the world and for any device.

90% of reviewers feel positive about the access capabilities. Reviewers indicate that being able to connect to devices from anywhere is a major benefit, especially for distributed teams and remote work. They value the ease of deploying access clients, cross-platform compatibility, and the ability to quickly grant or revoke access as needed. Users mention that the software simplifies IT support by allowing instant connections, making it easier to resolve issues without physical presence. Many appreciate how straightforward it is for both IT staff and end users.

Efficient technical support delivery

Project Manager

We use it for Tech support for our customers. With it installed I can request to take control of the User PC and solve the issues or determine a problem very quickly.

Assistant Director of Enrollment 

Great software program that allows tech support folks to take over your computer and see what you see in real time to assist with technical issues.

89% of reviewers feel positive about the technical support experience. Users say the software allows technicians to resolve issues quickly and remotely, minimizing downtime and travel. They find it valuable that support staff can view and control end-user machines in real time, making troubleshooting more effective. Reviewers note that the platform supports a wide range of devices and integrates with service desk tools, streamlining workflows. Many highlight the positive impact on response times and the ability to support users regardless of location.

Versatile screen sharing tools

Infrastructure Engineer 

My Fav feature of beyond trust remote support is it allows users to share the screen as well screen recording is also easy.

Lawyer

The screen sharing function works well, and it can be used with iOS,  Android and Linux operating systems.

94% of reviewers feel positive about the screen sharing capabilities. Reviewers appreciate being able to share screens across multiple platforms, annotate, and even record sessions for later review. They say these features make troubleshooting and collaboration more efficient, allowing both IT staff and end users to communicate issues visually and resolve them quickly. Users indicate that secure access controls and easy session initiation are important, and they value the ability to chat during sessions. Many find the screen sharing intuitive and essential for remote support and training scenarios.

Intuitive and user-friendly design

IT Support Specialist

I like that Remote Support is a light and easy to use application, as opposed to others which have a lot of unnecessary bloat.

89% of reviewers feel positive about the ease of use. Reviewers find the interface intuitive and accessible for both technical and non-technical users. They appreciate the minimal learning curve, clear navigation, and straightforward setup process. Users mention that the software is lightweight, runs smoothly even on older systems, and requires little explanation to get started. Many feel that the design makes it easy to provide or receive support, reducing stress and increasing productivity in daily operations.

51-200

501-1000

201-500

Self-Employed

BeyondTrust

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

LiveAgent

CyberSentriq unites TitanHQ and Redstor to deliver AI‑driven cybersecurity and data protection for 3,000+ MSPs and 150k SMBs worldwide

Faveo Helpdesk has served various clients across the globe to track and manage customer support. It helps your team stay organized. Faveo is integrated with email, phone, chat, social media (Facebook, Twitter), and many third-party applications. It is easy to install, easy to use, and cost-effective.

BeyondTrust Remote Support vs Faveo Helpdesk Comparison (2026)

BeyondTrust Remote Support

Faveo Helpdesk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives