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Remote Support Pricing, Features, Reviews and Alternatives

Remote Support product overview

What is Remote Support?

BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution. With BeyondTrust, organisations of all sizes can consolidate and standardise help desk support on one solution, improving help productivity, and reducing costs.

Key benefits of using Remote Support

  • BeyondTrust Remote Support allows users to view customers’ screens and react through the remote desktop, enabling the troubleshooting of issues on and off of corporate networks through screen sharing, remote control, unattended access, file sharing, and mobile device camera sharing.

  • Flexible deployment and licensing options reduce management overhead and total cost of
    ownership.

  • Controlled, secure, fast and flexible connection to and from any platform or device, while utilizing
    existing security and operational tools.

  • Eliminate VPN for vendors, while delivering granular permissions and a centralized tamper-proof
    audit trail for reporting to reduce risk.

  • Automate the injection of session credentials without exposing them to reduce risk.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    Chat
    FAQs/Forum
    24/7 (Live rep)

    Training options

    Webinars
    Live Online
    Videos
    Documentation
    In Person

    Remote Support pricing information

    Value for money

    4.4

    /5

    1.8K

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Remote Support features

    Functionality

    4.5

    /5

    1.8K

    Total features

    36

    3 categories

    Most valued features by users

    Access Controls/Permissions
    Compliance Management
    Monitoring
    API
    Reporting/Analytics
    Third Party Integrations
    Activity Tracking
    User Management

    Functionality contenders

    Remote Support users reviews

    Overall Rating

    4.6

    /5

    1.8K

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.53/10
    Rating distribution

    5

    4

    3

    2

    1

    1,229

    486

    109

    15

    2

    Pros
    It is really good and helpful. It helped me in fixing many devices with its excellent remote access.
    Bomgar's remote support feature earns high praise from me, as it combines an excellent ease of use with excellent support (the connection itself was unimpeded every time I used it).
    And proven good software for business. It has multi functionalities like secure remote support, customer support, and help desk administration also.
    Cons
    Cons from what I heard it was very pricey and some of the teachers reported security breaches which could of messed up all of all information we had in this software. That was a little scary.
    There are just some things my arrogant self, who thinks she knows how to do some things she has no business pretending she knows how to do in the setup of some programs, should just not do.
    Incredibly difficult to get off the ground and customer support is poor, often dismissing you with a link to an out of date KB.

    Overall rating contenders

    Overall Rating

    Issues that can't Wait

    Reviewed a year ago

    Transcript

    Cindy: Hi, my name is Cindy. I am a practice manager. I give a rating of five for this product. Click...

    CF
    AvatarImg

    Craig F.

    Owner

    Information Technology and Services, 1-10 employees

    Review source

    Overall Rating

    Bomgar for remote access

    Reviewed 2 years ago

    Transcript

    Craig F.: Hi, my name is Craig, I'm President of the company. I'm here to review Remote Trust, and I...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Support software done right

    Reviewed 3 years ago

    Very intuitive, I like it very much. When you come across a product like this, you get to understand the experience that was put into the development of this product. No support software comes close.

    Pros

    It is really customizable and was thought carefully for enterprise environment. It is also suited for heavy support workloads where many agents have to fire up the console and help many customers at once. The new user interface is very nice too. Privilege escalation is a really useful feature and canned scripts really help at providing agile support.

    Cons

    It doesn't come with audio features. You can only use chat or you have to call your customer separately. The lack of audio it's its Achilles' Heel. It's also pricey, but the price is worth it, nonetheless the price can put off some companies.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Remote support software Bomgar

    Reviewed 7 months ago

    I love it as you can remote into one machine as a group or during a troubleshooting meetings

    Pros

    When it comes to allowing IT to remotely access their computers, employees will always be hesitant. This can result in a significant increase in resolution and deployment times. However, because of its various capabilities and customization choices, Bomgar Remote Support has a full set of tools that allow the organization and its users to feel confident in allowing IT to remotely access their machine.

    Cons

    For your employees and IT support, Bomgar Remote Support is simple to set up and maintain. You can install a shortcut on PCs that will automatically start remote sessions, or you can have a support representative provide you a session key to start the session. As a result, you have a lot of flexibility in how you manage support sessions. Once you've been remoted in, you'll have access to a variety of choices for operating the computer, such as control panel shortcuts, screenshot options, and a simple file sharing interface. The customer can view everything that is going on and communicate with the representative via a chat box that also displays useful information such as the commands that the representative is performing.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Intuitive Remote support for easy troubleshooting

    Reviewed 14 days ago
    Pros

    I love the mobile support and customer service. Top tier help with any questions. Especially during system. I’ve found that remote help agents can be tricky to setup, however this setup was a breeze!

    Cons

    I really wish there was audio features. Typically, I just use my cellphone to make a call if audio is necessary to walk a client through an issue.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Bomgar review

    Reviewed 2 years ago

    It was okay but not great. Manageable I would say. None the less it's still better than webex remote..

    Pros

    It's faster than webex remote. It's quicker to generate a link for clients so we can remote in. It's modern and better aesthetically.

    Cons

    Takes too long to set up. There were like different layers of authentication and token and codes to start it up and set it up. Too time consuming

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best remote software

    Reviewed 3 months ago
    Pros

    Very easy to use juts email the link to the client and its secure and very user friendly I like the nudge function the most

    Cons

    None that I have notices so far the software does what we need it to

    Remote Support FAQs and common questions

    Q. What type of pricing plans does Remote Support offer?

    Remote Support has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Remote Support?

    Remote Support has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Remote Support support?

    Remote Support supports the following languages:
    Dutch, English, French, German


    Q. Does Remote Support support mobile devices?

    Remote Support supports the following devices:
    Android, iPad, iPhone


    Q. Does Remote Support offer an API?

    Yes, Remote Support has an API available for use.


    Q. What other apps does Remote Support integrate with?

    Remote Support integrates with the following applications:
    Intelligent Service Management, Freshservice, Agiloft, Cherwell Service Management, SysAid, TOPdesk, FootPrints, Salesforce Sales Cloud, JIRA Service Management, ServiceNow, ChangeGear, Autotask PSA, Zendesk


    Q. What level of support does Remote Support offer?

    Remote Support offers the following support options:
    Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep)

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