BeyondTrust Remote Support - 2024 Pricing, Features, Reviews, & Alternatives

Reviewers appreciate BeyondTrust Remote Support's remote access/control capabilities. They highlight the ability to manage devices from anywhere, multi-factor authentication, and seamless integration with capabilities like screen sharing and file transfer. Users report it is easy to set up and maintain, allowing IT professionals to troubleshoot issues remotely without needing physical presence. They find it valuable for providing support across various devices, including iPhones, Macs, and PCs, and mention its stability and ease of use. Of the 99 BeyondTrust Remote Support users who gave detailed accounts of their use of Remote Access/Control, 99% rated this feature as important or highly important.

Users report that BeyondTrust Remote Support's screen sharing feature is essential for troubleshooting and collaboration. They appreciate the high-quality graphics, real-time visibility, and security capabilities. Reviewers indicate it facilitates virtual training, presentations, and tech issue resolution. They find it useful for demonstrating problems to IT support and appreciate the ability to share screens with multiple participants, enhancing communication and efficiency. Of the 66 BeyondTrust Remote Support users who gave detailed accounts of their use of Screen Sharing, 97% rated this feature as important or highly important.

Reviewers highlight BeyondTrust Remote Support's file sharing feature as a valuable tool for collaboration and communication. They appreciate the ease of transferring files through drag-and-drop or upload/download buttons. Users find it helpful for quickly sharing necessary files during support sessions, which enhances productivity. They mention it supports cross-platform file sharing between Macs and PCs and note its reliability and speed. Of the 49 BeyondTrust Remote Support users who gave detailed accounts of their use of File Sharing, 90% rated this feature as important or highly important.

Users find BeyondTrust Remote Support's real-time chat feature very useful for facilitating communication during support sessions. They appreciate the ability to chat with multiple users simultaneously, which aids in problem-solving and decision-making. Reviewers indicate it helps reduce the need for phone calls and emails, making support more efficient. They also mention that it integrates well with other communication tools like Skype for Business and MS Teams. Of the 58 BeyondTrust Remote Support users who gave detailed accounts of their use of Real-Time Chat, 90% rated this feature as important or highly important.

Reviewers appreciate BeyondTrust Remote Support's ticket management capabilities for tracking and resolving issues efficiently. They highlight the ease of assigning and referencing ticket numbers, which streamlines follow-ups and communication. Users report it integrates well with other ticketing systems and helps manage customer relations effectively. They find it user-friendly and valuable for keeping track of support tasks and ensuring issues are resolved systematically. Of the 33 BeyondTrust Remote Support users who gave detailed accounts of their use of Ticket Management, 85% rated this feature as important or highly important.

Users report that BeyondTrust Remote Support's unattended access feature is important for providing support without needing someone present at the remote device. They appreciate the ability to manage and update systems overnight, enhancing productivity. Reviewers indicate it is easy to deploy and configure, allowing IT to access devices securely and efficiently. They find it particularly useful for long-running processes and remote work environments. Of the 45 BeyondTrust Remote Support users who gave detailed accounts of their use of Unattended Access, 80% rated this feature as important or highly important.