BeyondTrust Remote Support Pricing, Features, Reviews and Alternatives

This review for Bomgar as part of KACE/Bomgar deployment, seamless integration, excellent and robust deployment and easy to use and administration. Allow my team to conduct 95% of the support calls from any where, love the ability to support iPhones as well. Ability to jump, easy for users to connect via web interface, ability to transfer sessions or multi support ability, IM and chat ability

Every time upgrade happens it break a feature, last update it brook the auto privilege elevation and the ability to Jump. Tech support kept insisting there is nothing wrong with the code till it was proven to them. My team managed to find a work around. I think the system needed to be tested with different OS before getting released

When it comes to allowing IT to remotely access their computers, employees will always be hesitant. This can result in a significant increase in resolution and deployment times. However, because of its various capabilities and customization choices, Bomgar Remote Support has a full set of tools that allow the organization and its users to feel confident in allowing IT to remotely access their machine.

For your employees and IT support, Bomgar Remote Support is simple to set up and maintain. You can install a shortcut on PCs that will automatically start remote sessions, or you can have a support representative provide you a session key to start the session. As a result, you have a lot of flexibility in how you manage support sessions. Once you've been remoted in, you'll have access to a variety of choices for operating the computer, such as control panel shortcuts, screenshot options, and a simple file sharing interface. The customer can view everything that is going on and communicate with the representative via a chat box that also displays useful information such as the commands that the representative is performing.

Their way to increase permissions on end-user computers.

The lay-out is very outdated and is in serious need of modernization.

The flexibility to be able to use this remote assistance solution from anywhere , from any OS helps a lot on daily basis. We tend to our customers on their issues very fluently.

At times we had few connection issues which were later on fixed by the respective admin teams, other than that this tool never gave much issues.

BeyondTrust Remote Support (formerly Bomgar) supports many end user environments - Android, BlackBerry, iOS, Linux, OS X, Windows, Windows Mobile. As I previously mentioned the Remote Support tool has some unique features I often use - you can avoid typing very complex password by using copy/paste function in Windows pre-logon screen, run the applications under SYSTEM account in remove CLI session, etc. Remote Support makes those features easy to use. The Remote Support from BeyondTrust has many other useful features and easy to use. BeyondTrust is our main remote support tool.

Unfortunately the licensing cost (per representative) is still very high. Because of that we use the tool almost full working day and even more. Sometimes our team members has to wait for available remote support license.