getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Customer Service Software - Page 17

Last updated: April 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
Filter results

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

477 software options

NetSuite logo

AI-powered cloud-based business management suite

learn more
NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

Read more about NetSuite

Users also considered
Acctivate Inventory Management logo

Inventory management add-on for businesses using QuickBooks.

learn more
A better way to put the customer first. Manage orders, tracking info, customer info, see product availability & fulfill orders faster in QuickBooks.

Read more about Acctivate Inventory Management

Users also considered
Web Help Desk logo

IT asset and knowledge management

learn more
Web Help Desk by SolarWinds is a customizable help desk & IT asset management solution for businesses within industries such as education, healthcare, government, & more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time & billing, workflows, & more.

Read more about Web Help Desk

Users also considered
Method CRM logo

The most customizable QuickBooks CRM

learn more
Enhance your customer service with Method CRM, which connects with QuickBooks Online and Desktop to centralize all your customer info. Track every interaction and respond faster with complete customer histories and invoices right at your fingertips. Smarter service starts here.

Read more about Method CRM

Users also considered
Freshchat logo

Live Chat software for modern messaging

learn more
Freshchat is a modern messaging software built for customer support teams to talk and customers on the website, mobile app, or social

Read more about Freshchat

Users also considered
Efficy CRM logo

Pay-less for more. Europe's most flexible CRM

learn more
Known as Europe’s most flexible CRM, Efficy offers a completly customisable Customer Relationship Management solution. With us, you'll centralize your customer data, empower your employees, and grow your business.

Read more about Efficy CRM

Users also considered
NiCE CXone logo

Cloud-based contact center software

learn more
For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Read more about NiCE CXone

Users also considered
Odoo logo

All-in-one open-source business software

learn more
Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

Read more about Odoo

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 12 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack, etc.

Read more about Bitrix24

Users also considered
Kayako logo

AI-enabled unified customer service platform

learn more
Kayako - Customer Service Software made personal and simple with a unified customer service platform that helps you build closer relationships.

Read more about Kayako

Users also considered
Agile CRM logo

Sales and marketing CRM for growing businesses

learn more
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

Read more about Agile CRM

Users also considered
Hatch logo

The AI growth engine for service businesses

learn more
AI CSR platform that scales 1:1 customer communication across voice, SMS, and email.

Read more about Hatch

Users also considered
JustCall logo

AI-Powered Customer Communication for Sales & Support Teams

learn more
JustCall’s inbound contact center helps teams deliver 24/7 support with AI Voice Agents, IVR, smart routing, SMS bots, and real-time performance insights.

Read more about JustCall

Users also considered
Act! logo

More than CRM - Your total relationship solution.

learn more
Act! Advantage is an all-in-one, full front-office CRM solution that unites sales, marketing, and customer management.

Read more about Act!

Users also considered
SugarCRM logo

Cloud-based customer relationship management (CRM) platform

learn more
Streamline customer service and provide a differentiated, positive experience at every touch point
Engage customers on their terms, empower employees, create better customer experiences, retain customers, and drive growth with Sugar Serve.

Read more about SugarCRM

Users also considered
Fusion Connect CCaaS logo
(0)

Contact Center as a Service for customer communication

learn more
Use Fusion Connect Contact Center as a Service (CCaas) to communicate with your customers the way they want, while your agents work from anywhere. CCaaS is flexible and scalable to deploy and includes tools such as a predictive dialer, IVR, ACD, and unlimited call queues, with options for omnichannel and AI-based self-service.

Read more about Fusion Connect CCaaS

Users also considered
Onlim logo
(0)

Conversational AI and live chat platform

learn more
Onlim is a conversational AI and live chat tool that helps businesses streamline processes related to intent management, automatic reasoning, knowledge generation, and more. It comes with predefined conversational templates for specific sectors such as tourism, energy suppliers, retailers, and more.

Read more about Onlim

Users also considered
Cobbai logo
(0)

AI agents for customer service

learn more
Cobbai delivers conversational AI agents that automate support, improve customer satisfaction, and enhance service experiences.

Read more about Cobbai

Users also considered
Optiwe logo
(0)

AI-Powered messaging platform for sales teams

learn more
AI-Powered messaging platform for streamlining sales and automating customer service in any channel.

Read more about Optiwe

Users also considered
TIKTING logo
(0)

TIKTING® Help Desk & Change Management System

learn more
SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

Read more about TIKTING

Users also considered
Saysimple logo
(0)

Dynamic Customer Engagement Platform

learn more
We streamline, automate and track inbound and outbound communication efforts between organizations and their customers.

Read more about Saysimple

Users also considered
Buzzmonitor logo
(0)

AI-powered all-in-one solution for social media & CX!

learn more
Buzzmonitor is an all-in-one platform for brands to optimize their digital presence with AI-driven insights. It combines social media monitoring, multichannel customer service, analytics with real-time reports, dashboards, post scheduling, and advanced data analysis.

Read more about Buzzmonitor

Users also considered
Capta logo
(0)

AI-powered intake workflow automation platform

learn more
Capta is a business process automation platform that transforms requests from WhatsApp, email, and web forms into automated workflows. The software features AI-powered data extraction from documents and messages, no-code workflow design, and real-time analytics dashboards. It centralizes multi-channel communications, integrates with existing ERP and CRM systems, and provides complete interaction traceability for client, supplier, and employee management.

Read more about Capta

Users also considered
Sirius logo
(0)

AI for smarter customer engagement and support

learn more
Sirius is a Conversational AI platform that delivers real-time support through natural language. The solution helps reduce repetitive inquiries, improve customer experience and minimize operational time with automated self-serve chatbots and smart virtual agents.

Read more about Sirius

Users also considered
ConfirmKit logo
(0)

User research platform for teams and product people

learn more
ConfirmKit is a user research platform that helps product organizations of all sizes to discover what their users really want. ConfirmKit helps product teams to conduct, analyze and store qualitative data from user interviews, highlight patterns / trends in data, and ultimately improve their product

Read more about ConfirmKit

Users also considered