Google Forms vs Questback

Jotform

UmfrageOnline

Microsoft Forms

Zoho Forms

LimeSurvey

Netigate

Compare Google Forms and Questback based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

UmfrageOnline provides businesses with a multi-language survey creation platform, as well as multi-channel survey distribution and real-time reporting. Features include logical workflows, customizable branding, mobile device compatibility, dynamic content, answer piping, and more.

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

SurveyMonkey

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information

Access Controls/Permissions

Anonymous Feedback

Autofill

Collaboration Tools

Conditional Logic

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Templates

Data Analysis Tools

Data Capture and Transfer

Data Import/Export

Data Visualization

Drag & Drop

Dynamic Content

Email Marketing

Email Reminders

Forms Creation & Design

Forms Management

Lead Generation

Mobile Access

Mobile Survey

Multi-Channel Distribution

Multi-Language

Multiple Question Types

Question Branching

Real-Time Data

Reminders

Reporting/Analytics

Response Validation

Skip Logic

Survey Builder

Surveys & Feedback

Template Management

Third-Party Integrations

URL Customization

Visual Analytics

Web Forms

Reviews for Google Forms come from a wide variety of industries, including education management (11% of reviewers), computer software (8%), and information technology and services (6%). The most frequent use case for Google Forms cited by reviewers is conducting surveys (73% of reviewers).

Users and use cases

Most reviewers indicate Google Forms offers excellent value for money due to its free access and comprehensive features. Most users consider the lack of hidden fees a major benefit, though some reviewers find minor drawbacks like limited customization and required branding.

Value for money

The Google Forms integrations most frequently cited by reviewers are: Google Sheets (a spreadsheet product rated 4.8 out of 5 for its integration with Google Forms), Google Drive (a cloud storage product, 4.9), and Microsoft Excel (a spreadsheet product, 4.7).

Integrations

Google Forms is a survey tool with key features that include survey builder, forms creation and design, reporting and analytics, data import/export, access controls and permissions, customizable templates, and more.

Google Forms

Web-based

Basic

Marketing Director

Specifically, I wish Google Forms let you customize fonts, add different background, or even restructured the ordering of the form to make it appropriate for your customer base.

Medical Biller

Its built-in features cover most survey and form requirements without needing add-ons, and customer support is supported by extensive documentation and community resources. While payment options are not applicable since it’s a free tool, this actually enhances its value, making Google Forms a highly accessible and efficient solution for collecting and managing data.

Commercial Director

The inbuilt complex employee scheduling capabilities of our sales reps on the field are virtually nonexistent, and there is no dedicated customer service that can be contacted whenever we want to implement complex integrations.

Student Intern

It sort of allows you to choose answer options like selecting an answer either abc or d, it also allows one to type in an answer, it has options to rate, and it also provides results in tables and graphs if you want them like that.

Language Instructor

The options of complex employee scheduling and the possibility of managing several class schedules are practically absent, and specialized customer care for our small education facility is unavailable.

Sr. Communications Consultant

Google Forms is an amazingly efficient and easy way to collect data in various types of documents (write-in answers, multiple choice, drop-down options, etc.), saving time and energy to focus on other non-administrative tasks.

Senior Sales

The best and most important thing I like most about Google Forms is the convenience and efficiency it brings my business in saving time with paperwork to free up time to actual service!

The level of easy usability in terms of survey design is unprecedented and our language teachers are able to create vocabulary quizzes and student feedback portals with ease with no technical expertise.

Tax Processor

It's conditional logic is simple (section-based, not highly dynamic); only about 12 question types; no built-in payments, e-signatures, native email notifications for new responses (requires add-ons or workarounds), or advanced calculations.

Lead Tutor

We use this to input monthly data for a tutoring program and we’re able to easily retrieve detailed data from multiple program sites.

Survey design options are minimal and don’t allow much customization, and there are no built-in payment options, which makes it unsuitable for collecting payments or fees.

Marketing Coordinator

The absence of the native payment options also means that it is not possible to sell the event tickets directly via the form, and the customer support is virtually nonexistent in case of the problems.

Events Coordinator

I use Google Forms regularly to send surveys and collect data. When you work with a large team, this is an effective way to gather opinions and quickly organize results.

Trust Systems Manager

Branding and customization were big on our list, and Google Forms allows us to add logos and custom backgrounds.

AI Researcher

I usually fill out forms instead of creating them or surveying with them, so it is nice to use and work with them. and it has a wide range of features and fields to cover, which makes them great, and it is so good for surveying, since they are simple and exhaustive. and the data from them get exported in excel files which makes them so usefull.

Senior Product Manager

The beauty of it is that all the answers land in a Google Sheet automatically, so I can visualize the data on a list without needing to do any further work.

But the design is very basic. And I can´t change fonts, layout that much so it allways looks like a google form Let's say I want to create a really fancy looking survey that matches my company brand and I can't do here.

Graphic designer

Google form has been an incredible software tool where I create surveys,quizzes,order forms , feedback forms etc.

Creator

I can gather all sorts of information from the survey options it provides, and it creates a google sheet to handle that information.

Ecommerce Consultant

Great way to gather data and synthesize it into a digestible spreadsheet - just make sure that you think through how you will use the results/responses so that you format the questions in a way that will be useful (multiple choice vs free response).

Managing Editor

It has helped me solicit feedback, conduct surveys, and call for submissions from contributors-all free and with an interface anyone on my team can use right off the bat.

Frontend Developer

Overall Google Forms is a very helpful tool for creating  various  types if surveys and questionnaires and have an efficient integration  with other tools.

Executive

Our dental offices have used it to generate appointment request forms, patient satisfaction surveys, and pre-visit questionnaires.

Quant Modeling

My experience with Google Forms has been smooth and efficient for simple surveys, but its limited logic and customization make it less effective for complex or adaptive use cases.

Digital Marketing Manager

Offer a customizable survey URL.Has a seamless integration with other G Suite apps.24/7 support available from any device.

Sales Coordinator

I turn on this form only to manage occasional registrations, create opinion polls for new products and validation quizzes.

It has many customizable features and exports all data into a downloadable spreadsheet making it easy to maximize insights from results.

Project Manager

The interface & customization allow me to get all the information I need and present in a clean, organized way.

It’s helpful for creating basic forms and collecting information, but the value for money is limited since it lacks more advanced features without using add-ons.

Customer Support Manager

Particularly, Google forms has allowed me to quickly create review templates, and CS tracking tools, sales tracking tools.

Founder and CEO

Drag-and-drop editor, themes, and media insertion make forms for intake and feedback simple to create easily, and answers appear in Sheets immediately to filter, pivot, and share without export agony or version mess.

Founder

I used it to build a branded Archetype quiz for my community and was able to design, share, and collect responses in under an hour—no tech headaches, no hidden paywall nonsense.

Vice President of Sales and Operations

We used it for our end of class surveys so each student gets a link that they can fill out to rate our sessions.

Intake, event RSVPs, and student satisfaction data were gathered ahead of time, with Sheets views in real-time assisting teams to prioritize responses and schedule follow-ups, eliminating the lag between capture and action.

Google forms has also been useful for us to organize our files (we drop files into our google drive through the forms, and this allows us to have a living, organized document of all important documents)

Troop Leader

I used google forms for collaboration with 3 dozen parents and their children for girl scout planning and preparation and it is the best option out there for collaboration and gathering info from a large group of people

Owner, Manager

The features I liked best about Google Forms were the ability to create a range of availability checks, general information gathering documents, surveys and more.

There are times when sharing the form with constituents outside of your organization takes a few extra clicks, or you will start to receive requests to share and update the settings.

Chief Human Resources Officer

Google Forms has been a valuable tool for our HR team to streamline processes such as employee surveys, internal evaluations, and registration forms.

Director

The features work well and allow you to really customize what you're looking for and review the data in a number of ways.

Lead Developer

In my point of view, it is a reliable tool for a super quick survey and very simple for the data collection because it doesn't require any train just go and set it up easily, which makes it ideal for personal and a lot of small business uses.

Customizable design options eg one can add logos ,use themes and pick colors that make forms more attractive.

Operations

Limited ability to create a certain look for your survey (realistically only one standard template) and it very limited in ability to customize sequence questions.

Manager

Our company uses Google forms for surveys, data collection and communicating with our client base.

I created a Google Form on my mobile device once rather than on my laptop, and once I sent it out it prompted everyone filling it out to download the app, rather than being able to simply open the form in their browser or directly in their email.

SR EA

There are many automated features that allow you to not only build forms but very quickly report on metrics.

Tech Specialist

Sharing options are flexible, with forms accessible on any device, and responses are automatically organized for further analysis.

Owner Operator

Google Forms allows you to create many different forms, surveys, and questionnaires for you business that are easy to share and integrate with emails and websites.

Marketing Executive

I can limit to one response per customer to get an accurate feedback and make adjustment with our service after analyzing all the response that we collect.

The design and feature options are limited for more sophisticated surveys, while payment collection only works with extra add-ons.

Data Collection

Survey Creation

Surveys

Templates

Customer Support

Client Support

Forms

Quizzes and Questionnaires

Email and Sending

Sheets and Spreadsheets

Limited security and permissions

Technology Lead

Google forms also has some demerits like Security, Google forms is always termed to be less secure as it is managed by Google and users does not have much control compared to coding and developing own forms.

45% of reviewers feel negative about Google Forms’ security and access control. Users report concerns about data privacy, limited encryption, and insufficient control over who can access or submit forms. Reviewers indicate that the lack of advanced security features, such as password protection or role-based permissions, makes the tool unsuitable for collecting sensitive information. They say sharing and permission settings can be confusing, sometimes resulting in unauthorized access or difficulty granting the right permissions. Many users mention that organizations with strict data security requirements may avoid Google Forms due to these limitations.

Dependence on internet connectivity

Incubation manager 

No offline support: Google Forms does not support offline access, meaning you cannot collect responses if you do not have an internet connection.

exercise physiologist

What I like least about this software is that if there is an internet issue then the form can't be filled so it causes a limitation for people who may not otherwise have phones with internet connection

42% of reviewers feel negative about Google Forms’ reliance on internet access. Users report frustration that forms cannot be created, edited, or completed offline, making the tool unusable in areas with poor or no connectivity. Reviewers say this limitation affects data collection in remote locations, during travel, or in environments with unreliable internet. They also mention that losing connection can result in lost progress or inability to submit responses. Some users find the mobile experience less reliable, further complicating access when away from a stable internet connection.

Versatile feedback collection

Coordinator

It is a very cost-effective tool for us to better capture feedback from our employees, especially after company events, as well as from key stakeholders when gathering feedback on specific projects.

97% of reviewers feel positive about Google Forms’ feedback capabilities. Reviewers appreciate how easy it is to create and distribute forms for gathering feedback from customers, employees, and event participants. Users say the tool supports a wide range of feedback scenarios, from internal surveys to customer reviews, and enables quick data collection and analysis. They find the integration with Google Sheets valuable for organizing and analyzing responses. Many users mention that the ability to customize questions and receive real-time feedback helps them improve their services, products, or organizational processes efficiently.

Free and cost-effective solution

Google Forms works well for most all of my applications ... can do most everything a paid form application can do for free!  

It's free (at least for now) it has no limitation of "pro" / "premium" service, hence you can use it at the fullest without paying a dime

97% of reviewers feel positive about Google Forms’ pricing. Users appreciate that the software is completely free for individuals and organizations with a Google account, allowing them to access robust features without incurring costs. Reviewers indicate that the lack of a paid or premium tier makes it accessible for those on tight budgets, such as nonprofits and small businesses. They say the free version offers capabilities comparable to paid competitors, helping them save money while meeting their data collection needs. Many users find this especially valuable when compared to other form tools that restrict features behind paywalls.

Intuitive and accessible design

SAP B1 Consultant

I would say anyone can quickly create a google form for a particular use in a matter of minutes.

96% of reviewers feel positive about Google Forms’ ease of use. Users think the platform is intuitive, allowing both beginners and experienced users to quickly create, distribute, and analyze forms. Reviewers indicate that the simple interface reduces the learning curve and makes it easy to set up forms for various purposes. They find that tasks such as setting up surveys, collecting responses, and managing data are straightforward and require minimal technical knowledge. Many users highlight the time-saving aspect and the convenience of being able to create forms in just a few minutes.

Mid-size Business

Large Enterprises

Small Business

Freelancers

Most reviewers indicate that Google Forms delivers significant value for money, primarily because it is free to use for anyone with a Google account. They appreciate that the free version includes a wide range of features and functionalities, often comparing it favorably to paid alternatives like SurveyMonkey and Qualtrics. Most users consider the absence of a paid or premium tier as a major benefit, allowing them to access the full suite of tools without additional costs or hidden fees. Some users report that Google Forms is especially valuable for organizations and individuals with limited budgets, such as nonprofits, as it helps them avoid software expenses while still meeting their needs. Reviewers indicate that Google Forms is bundled with other Google Workspace products, which some find cost-effective for businesses. Some reviewers feel that, while the tool may lack certain advanced features or customization options found in paid platforms, its no-cost model outweighs these limitations. A few users mention that add-ons, both free and paid, are available to extend functionality if needed. Some reviewers note minor drawbacks such as required Google branding or a less polished appearance, but they generally feel these are acceptable trade-offs given the free access.

Google

Questback is an Customer Experience Management platform improving the customer experience. 

Our is mission to make organizations smarter by acting on feedback from their key stakeholders! 

As a Nordic leader in experience management solutions, we serve customers in the Nordics and the rest of the 

Google Forms vs Questback Comparison (2026)

Google Forms

Questback

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives