Voice Biometrics - 2026 Pricing, Features, Reviews & Alternatives

Using voice biometrics authentication, companies can provide a delightful customer experience without sacrificing security.

LumenVox Voice Biometrics technology screens customers by comparing input voice audio to a collection of stored voice samples (“voiceprints”) that are known to be authentic or fraudulent. Just like a fingerprint, each voice is unique. This makes Voice Biometric Authentication an incredibly effective way to validate identity.

Voice biometrics authentication can be deployed in three ways:

• Passive: The customer's identity is validated during a normal conversation with a live agent.

• Active: The customer is required to recite a phrase or certain words, such as: "My voice is my password" to establish their unique voiceprint.

• Hybrid: The customer's voiceprint is captured, and they can authenticate in either an active or passive mode.

LumenVox’s flexible voice biometrics technology can be deployed in the method of choice and gives organizations the ability to create a seamless and secure process to verify its customers. LumenVox Voice Biometrics not only creates a better user experience, but also reduces operational costs and strengthens security. Anti-fraud measures such as liveness detection provide an additional security layer.

LumenVox Voice Biometrics offers scalable authentication within today’s busy contact centers. In addition, it easily integrates with a variety of existing infrastructures, Interactive Voice Response (IVR) software, and web or mobile applications.