getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Contact Center Software - Page 12

Last updated: April 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

310 software options

CommBox logo
(0)

Cloud-based contact center and customer service solution

learn more
CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients.

Read more about CommBox

Users also considered
VoiceOwl logo
(0)

Voiceowl is a Gen-AI Voice Virtual Assistant for Enterprises

learn more
Voiceowl is a purpose-built Gen-AI Voice Virtual Assistant for B2B enterprises across industries, delivering smart conversations for the entire customer journey (from prospecting to customer support).

Read more about VoiceOwl

Users also considered
Grypp logo
(0)

Customer engagement solution for contact centers

learn more
Grypp helps contact centers get closer to customers by providing a shared, engaging experience through immersive technology. Grypp's Digital Experience Platform (DXP) adds live synchronous interactions to existing voice, chat and messaging channels to elevate the contact center experience.

Read more about Grypp

Users also considered
ID Cloud logo
(0)

ID CLOUD, A premium cloud contact center solution.

learn more
ID Cloud can be deployed on both public or private cloud, it includes both telephony and contact centre software hosted on cloud.

Read more about ID Cloud

Users also considered
healow Genie logo
(0)

Conversational AI and contact center solution

learn more
Genie is a comprehensive, AI-powered contact center solution for strengthening patient engagement, improving patient satisfaction, reducing burdens on practice staff, and lowering overall operational costs. It is an EHR agnostic solution that integrates with leading EHRs.

Read more about healow Genie

Users also considered
4outbound logo
(0)

Outbound contact plugins & APIs

learn more
4outbound offers a suite of plugins and APIs to streamline and ensure compliance in outbound communication. Its features include intelligent data orchestration, various auto-dialing options, omnichannel support, and intuitive agent workflows.

Read more about 4outbound

Users also considered
Antelope Systems logo
(0)

Customer relationship management (CRM) solution for brokers

learn more
Antelope is a customer relationship management (CRM) software that helps brokers maximize the company's potential.

Read more about Antelope Systems

Users also considered
Video Call Center logo
(0)

Your own branded, video call center in a matter of weeks

learn more
Modernize your customer service by increasing customer engagement, enhancing customer service and strengthening loyalty. Video-based customer service can replicate the experience of a personal customer support, but at the same time increase its efficiency for both, your clients and your company.

Read more about Video Call Center

Users also considered
Mobile Service Cloud logo
(0)

Mobile Service Cloud, for frictionless service experiences

learn more
Provide outstanding online customer service experiences with Mobile Service Cloud. Work together efficiently in one Agent Inbox and engage with your customers via all channels. Boost efficiency, increase productivity, and improve your online customer service with this easy-to-use software solution.

Read more about Mobile Service Cloud

Users also considered
Manhattan Active Omni logo
(0)

Omnichannel Retail Software

learn more
Manhattan Active Omni is a cloud based solution that helps businesses in the retail industry streamline operations related to order management, customer engagement, point of sale and more. It is a digital self-service portal that lets organizations handle multiple order fulfillment methods, including ship to home, pick up in-store and single day deliveries. Additionally, with the RFID scanning capabilities, staff members can automatically update and track inventory locations.

Read more about Manhattan Active Omni

Users also considered
klink.cloud logo
(0)

Omnichannel contact center platform

learn more
klink.cloud is an omnichannel contact center platform offering solutions like virtual contact centers, and unified communications to streamline operations and integrate communication channels for enhanced customer support across voice, chat, social media, and email.

Read more about klink.cloud

Users also considered
Personalized Agent Intelligent Routing (PAIR) logo
(0)

AI-enabled automated call routing software

learn more
PAIR Conversations is an automated call routing solution that uses emotion AI and voice data to match customers with the best-suited agents for specific calls. The system leverages behavioral signal processing and NLP algorithms to create optimal customer-agent pairings based on natural human affinity and rapport. This technology helps organizations improve call outcomes, reduce handling time, and enhance customer satisfaction across sales, support, and collection interactions.

Read more about Personalized Agent Intelligent Routing (PAIR)

Users also considered
Echo AI logo
(0)

Generative AI based conversation intelligence platform

learn more
Echo AI is a conversation intelligence platform that helps businesses transform customer conversations into insights. Features include AI models, call reviewing and scoring, sentiment analysis, and more.

Read more about Echo AI

Users also considered
mySQM Customer Service QA logo
(0)

FCR Insights Software

learn more
Our customer experience management (CEM) software is specifically built for call centers and designed to measure, track, benchmark, and improve FCR, Csat, NPS, quality assurance, customer service and employee experience.

Read more about mySQM Customer Service QA

Users also considered
Contact Cubed logo
(0)

AI-enabled call transcription and speech analytics software

learn more
Contact Cubed helps businesses analyze calls to optimize conversions, natural language processing (NLP), and other operations across departments. The AI-enabled platform automatically identifies and removes sensitive customer information across raw and transcribed audio files.

Read more about Contact Cubed

Users also considered
NobelBiz OMNI+ logo
(0)

End-to-end solutions for the call center industry

learn more
All-in-One customer-centric and fully Cloud-based contact center solution, providing a unique blend of high-quality telecom services and cutting edge omnichannel software for contact centers.

Read more about NobelBiz OMNI+

Users also considered
NobelBiz Voice Carrier Network logo
(0)

Enhance Your Contact Center with Superior Voice Solutions

learn more
The NobelBiz Voice Carrier Network is constructed on a telephony infrastructure that is primarily tailored for contact center applications.

Read more about NobelBiz Voice Carrier Network

Users also considered
Operata logo
(0)

Real-time performance monitoring for cloud contact centers

learn more
Designed for IT operations, contact center operations, and contact center agents, Operata is a customer experience platform that works with Amazon Connect, Genesys Cloud CX, NICE CXone, Salesforce Service Cloud Voice, ServiceNow Voice, Zendesk Voice, and many more. Users can ingest third-party data and insights into any system, enhancing the CX and improving key metrics from call abandonment to sentiment and service availability.

Read more about Operata

Users also considered
Fusion Connect CCaaS logo
(0)

Contact Center as a Service for customer communication

learn more
Use Fusion Connect Contact Center as a Service (CCaas) to communicate with your customers the way they want, while your agents work from anywhere. CCaaS is flexible and scalable to deploy and includes tools such as a predictive dialer, IVR, ACD, and unlimited call queues, with options for omnichannel and AI-based self-service.

Read more about Fusion Connect CCaaS

Users also considered
Verascape logo
(0)

Customer service and order tracking solution for businesses

learn more
Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.

Read more about Verascape

Users also considered
CalLite CRM logo
(0)

CRM software for managing marketing activities

learn more
CalLite CRM helps businesses manage various sales-related activities such as outbound (telemarketing, teleselling), inbound/help desk, uploading practices, contracts, PDA, pyramid/multilevel sales networks, appointment making, surveys/data collection, multi-channel messaging (outgoing and incoming), reporting, and business intelligence.

Read more about CalLite CRM

Users also considered
NovelVox Unified Agent Desktop logo
(0)

Integrated Contact Center Desktop for Specific Business Need

learn more
NovelVox Agent Accelerator readily integrates with Genesys, Cisco, Avaya, Five9, Dialpad, Webex, Zoom, Nice, and Amazon Connect contact centers.

Read more about NovelVox Unified Agent Desktop

Users also considered
CommPeak Dialer logo
(0)

Double Your Call Center’s Reach with Predictive Dialing

learn more
The CommPeak Dialer helps you reach more leads and connect them to the right agents at scale with flexible workflows, adaptable dialing strategies, real-time visibility, and omnichannel reach, handling the complexity of large-scale operations and multiple campaigns.

Read more about CommPeak Dialer

Users also considered
Office24by7 logo
(0)

All-in-One Office Automation Solutions

learn more
Office24by7 Contact Center solution centralizes voice, SMS, email, and WhatsApp communication in one platform. It provides real-time visibility into interactions, supports workflow automation, and helps teams deliver consistent, responsive customer engagement across channels.

Read more about Office24by7

Users also considered
HGS Agent X logo
(0)

Contact Center AI

learn more
HGS Contact Center AI offers cloud-based contact center tools that help streamline processes, improve agent performance, and optimize the hiring & onboarding framework. With HGS Contact Center AI, you pay for only the features your business needs. Schedule a free demo to learn more.

Read more about HGS Agent X

Users also considered