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Customer Retention
Zapier

Customer Retention Software

Last updated: April 2026

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Reporting/Analytics

Customer Segmentation

Campaign Management

Integrated with

HubSpot CRM

Zapier

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15 software options

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Custify

4.9

(122)

106

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer success solution for SaaS businesses

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Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation.

Yalt

5.0

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Boost customer loyalty. Drive growth with Yalt’s solutions.

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Maximize retention with Yalt. Use digital loyalty programs, cashback, gift cards, and personalized communication via email, SMS, and push notifications. Deliver value with meaningful rewards and experiences, turning one-time buyers into loyal advocates. Keep customers engaged and coming back!

LiveAgent

4.7

(1.7K)

1.2K

452

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Multichannel Help Desk Solution with Powerful AI Features

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Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.

GUIDEcx

4.7

(64)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Client onboarding and project management software

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GUIDEcx is a customer onboarding platform designed to shorten time to value, engage customers, and reduce churn.

ReviewTrackers

4.7

(172)

125

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Review monitoring software for multi-location businesses

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Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and discover key customer insights

XM for Customer Experience

4.6

(255)

180

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer experience management (CXM) platform

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Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

Read more about XM for Customer Experience

Users also considered

Whatfix

4.6

(77)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Accelerate Digital Adoption

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Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments.

Hotjar

4.6

(539)

366

155

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Digital experience insights for any business selling online

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Hotjar provides website heatmaps and behavior analytics tools that reveal how visitors interact with websites. The platform combines visual feedback through heatmaps and session recordings with direct user input via surveys and feedback collection, allowing businesses to identify conversion blockers and optimize user experience. Hotjar integrates with popular tools like Google Analytics and Zapier to deliver comprehensive insights about website performance.

Planhat

4.6

(28)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer success platform

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Planhat is a Customer Success Platform that empowers organizations to acquire, service, and grow lifelong customers. This comprehensive customer platform serves as a single source of truth, providing sales, service, and success teams with an intuitive, action-first interface to streamline their workflows and drive successful outcomes.

Campaign Monitor by Marigold

4.5

(505)

325

139

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cross-channel marketing made simple and stress-free

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Campaign Monitor by Marigold is the leading provider of professional-grade email marketing and automation software for growing businesses

Read more about Campaign Monitor by Marigold

Users also considered

Screeb

4.5

(42)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

We help companies to (re)connect with their customers

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The All-In-One Platform  to Build Product Experiences Your Users Will Love

Xoxoday

4.4

(260)

155

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Global rewards, recognition, loyalty and incentive solutions

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An AI-powered platform offering businesses a comprehensive suite of loyalty, rewards, incentives, and engagement solutions. Designed to help organisations acquire, retain, and engage customers, partners, employees, and sales teams, Xoxoday enables personalised, technology-driven reward experiences

Emma by Marigold

4.2

(156)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Multi-channel marketing that works for you.

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Emma by Marigold is an email marketing platform which focuses on segmentation, automation, and an easy-to-use email builder for teams of all sizes to leverage their customer data, increase engagement, and drive more revenue from email. Users can create and collaborate on email campaign content.

EngagePackage

(0)

Customer engagement software

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EngagePackage is a customer engagement software designed to help businesses in the retail, food and beverage, and other sectors collect customer data to create engagement strategies. Administrators can analyze key customer-centric key performance indicators (KPIs), demographic data, and behavioral segmentations using a unified interface.

ProsperStack

(0)

Software for automating & enhancing the customer acquisition

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ProsperStack is the drop-in cancellation flow that prevents churn, automatically. It helps subscription businesses learn why customers leave so they can make informed product, pricing and remarketing decisions. It provides exit surveys, offers and deflections, segmentation, and AB testing capabilities to optimize customer retention.

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Customer Journey Mapping Tools

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