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Help Desk Software - Page 13

Last updated: April 2026

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325 software options

KIX logo
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Cloud-based ITSM software

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KIX is a service management software solution for IT service management (ITSM) and technical customer service. It offers features tailored for organizations of all sizes, from SMEs to large enterprises in the public and private sectors.

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Kundo logo
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Customer service management system

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Kundo is a customer service management system that helps businesses create an optimal service mix between assisted and self-service to meet personalized customer service requirements. With centralized case management, an accessible knowledge platform and AI-driven self-service, users can deliver support across multiple communication channels, such as email, live chat, and more.

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HelpLane logo
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AI powered unified customer support platform

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HelpLane is an AI-powered customer support platform that centralizes communication across multiple channels including email, WhatsApp, SMS, Facebook Messenger, and web chat into a unified inbox. The software features workflow automation capabilities that allow teams to create rules for conversation assignment and follow-ups without coding, while its AI assistant generates context-aware reply suggestions to handle routine customer queries.

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Akio.CX logo
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Multi-channel customer relations management platform

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Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams.

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Makula logo
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After-sales and maintenance software for industrial teams

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Manage and centralise service requests with a help desk that streamlines ticketing, improves response times, and ensures consistent customer support across channels.

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Infraon Helpdesk logo
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Cloud-based helpdesk and customer success software

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Infraon Helpdesk integrates ticketing, knowledge base, and self-service portal functionalities into a unified platform. The tool helps users to streamline support processes across various channels. Managers can integrate the system with collaboration tools to facilitate two-way communication with clients.

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initdesk logo
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AI-powered help desk for modern support teams

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initdesk is an AI-native help desk solution designed for modern teams that offers unlimited inboxes and users. The platform features AI-drafted replies, automatic ticket tagging, sentiment analysis, and the ability to connect internal APIs to display live customer data alongside conversations. It includes a help center with an AI chatbot, webhook integrations, keyboard shortcuts, and multilingual support capabilities.

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Resolve logo
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Never Touch Another Ticket

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Resolve’s Agentic Resolution Fabric is an AI-powered automation platform that unifies knowledge, automation, orchestration, and intelligent assistance to deliver autonomous IT operations.

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CloudOffix logo
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Cloud-based Customer Based Business Management Platform

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CloudOffix is an all-in-one CRM platform with a 360-degree view of the customer while offering easy customization features, having access to all the natively integrated apps through one screen.

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CallVU logo
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Digital call experience platform for call centers

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CallVU is a call center software designed to help businesses in industries including finance, insurance, telecommunications, and more engage with clients via digital sessions to resolve issues, automate data collection processes using digital forms, and more.

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Microsoft 365 Help Desk Ticketing System logo
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Seamless communication between employees and helpdesk agents

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Establish seamless communication between the employees and help desk agents with Microsoft 365 Help Desk Ticketing System.

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Ellevo Next logo
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Your next B2B customer service software

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Ellevo Next is a dynamic and fast growing SaaS for backoffices, shared services centers and service desks that is engineered for B2B companies.

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DeskXpand logo
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Revolutionize your support with helpdesk management software

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DeskXpand is a ready-to-integrate, collaborative customer support software It has adaptable features like ticket automation, omnichannel, self-service, and analytics.

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ReplyDesk logo
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Cloud-based help desk software

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ReplyDesk is a comprehensive ecommerce helpdesk platform designed to simplify customer service for online sellers by bringing support tickets from all their communication channels together into one inbox.

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CDESK logo
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Helpdesk and service desk software

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CDESK is a helpdesk and service desk software that designed for the digitalization and standardization of a company's business processes. CDESK provides tools for, e.g. improving communication with customers, processing requests, registering employees work time and keeping the SLA and SLO deadlines.

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Uniphore logo
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So every person, on every call, can finally be heard.

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Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning.

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eFACiLiTY Helpdesk and Knowledgebase logo
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Centralized helpdesk ticketing software

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Streamline service request management, reduce response times, and enhance support efficiency with eFACiLiTY® Helpdesk & Knowledgebase solution.

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CommBox logo
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Cloud-based contact center and customer service solution

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CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients.

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Elementool logo
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IT project management

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Elementool has a 10 year track record of helping some of the world's largest companies save time and money on IT projects. We’ve seen savings of up to 40% on project costs, by implementing our Application Lifecycle Management solutions. Learn more on how to make these solutions work for your company by visiting our website.

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DeskDay logo
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Conversational service automation for MSPs

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DeskDay is a conversational service automation platform for MSPs that delivers chat-based ticketing, project management, timesheets, billing, quality assurance, IT support, and reporting features to optimize customer service, operations, and profitability.

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VisionReply logo
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Help desk solution for enhancing customer support

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VisionReply is a cloud-based help desk solution designed to help businesses automate processes for resolving customer support tickets. Agents can manage incoming requests and queries from customers through email, phone, chat, and forms.

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Giant Rocketship logo
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Automating helpdesk management for MSP growth

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Giant Rocketship turbocharges MSP growth by automating helpdesk management in Autotask. It seamlessly integrates intelligent assignment, optimized scheduling, on-demand escalations, and SLA-driven work queuing and predictions into the Autotask ticket lifecycle. The platform modernizes helpdesk operations with features like skill-based dispatch, tiered escalations, preventing SLA violations, optimizing workloads, and more.

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Wokay logo
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Stop Juggling, Start Focusing.

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Wokay helps teams manage internal requests through chat-driven coordination and task-based ticket tracking. Improve response times, assign ownership clearly, and maintain a searchable knowledge hub, all in one lightweight system for SMBs.

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BlueTweak logo
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AI-powered support with unified workspace

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BlueTweak is an AI-powered customer support platform that consolidates omnichannel communication into a unified workspace. The platform integrates email, voice, chat, and social media messaging with AI automation features including conversational AI, proposed reply generation, and a smart knowledge base. It includes workforce management, quality assurance, analytics and reporting, and survey capabilities designed for multi-brand operations.

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EasyDesk logo
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Cloud-based customer support software

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EasyDesk centralizes customer support communications by combining emails, tickets, and chat functionality in one comprehensive help desk solution. The platform offers advanced ticket management with filters and tags, workflow automation capabilities, and a mobile application that allows support agents to respond to customer inquiries remotely. EasyDesk includes features for creating canned responses and knowledge base articles to optimize support operations.

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