App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Lime Connect
5
419
4
204
3
17
2
5
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat and customer messaging for businesses of all sizes
Table of Contents
Is this product right for your business?
Find out with a
Lime Connect - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Lime Connect overview
Based on 647 verified user reviews
What is Lime Connect?
Reviews for Userlike come from a wide variety of industries, including computer software (6% of reviewers), retail (6%), and internet (6%). The most frequent use case for Userlike cited by reviewers is live chat (64% of reviewers).
What do users say about Lime Connect pricing?
Most reviewers indicate that Userlike offers good value for money, especially for small businesses, and they appreciate the free version and trial options. Some users report that advanced features are limited and pricing increases with more team members.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Client Support
Pricing
Chat
Message Notification
Dashboard
Lime Connect’s user interface
Lime Connect review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.5
Ease of use
4.5
Customer support
4.6
Reviews sentiment
What do users say about Lime Connect?
Users say Lime Connect offers a user-friendly chat solution with easy website integration, strong customization options, and valuable customer support features. They appreciate the ability to manage multiple conversations, analyze chat history, and integrate with various platforms like WordPress and CRM tools. Many find the design modern and the notification system helpful for timely responses. They note that setup is generally straightforward, though some settings can be complex at first.
Reviewers indicate that pricing can be steep for advanced features, and the free version has notable limitations. They mention occasional technical issues, such as notification delays or integration challenges, but feel overall value and support are strong.
Select to learn more
Who uses Lime Connect?
Based on 647 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Lime Connect's key features
Most critical features, based on insights from Lime Connect users:
All Lime Connect features
Features rating:
Lime Connect alternatives
Lime Connect
Starting from
100
Per month
LiveAgent
Starting from
15
/user
Per month
Slack
Starting from
8.75
/user
Per month
Zoho Desk
Starting from
9
/user
Per month
Lime Connect pricing
Pricing plans
Pricing details:
Flex
No pricing info
Features included:
- Add-Ons
- Advanced Routing
- Analytics
- Channel Access
- Chatbot
- Feedback Options
- Full API Access
- Image and Video Support
- Live Translation
- Messenger Customization
- Multi-Language Support
- Screen Sharing
- Unlimited Contacts
- Unlimited Conversations
- Unlimited Website Implementations
- Video Calls
- Website Messenger
- Whatsapp Channel
- White Label
- Customisable Widgets
User opinions about Lime Connect price and value
Value for money rating:
Of 80 reviews that provide robust commentary on Lime Connect's price and value, mention it in a positive light.
Most reviewers indicate that Lime Connect offers a free version and trial, which they find valuable for testing the software before committing to a paid plan. They appreciate that even the free version includes enough features to get started, making it suitable for small businesses and startups. Most users consider the pricing plans affordable and competitive compared to similar tools, and they like the flexibility in user allotment and features for the price. Some reviewers feel that the free trial is easy to install and provides a good experience, while others report that the paid plans include a professional tool with quality support. However, some users say the trial period is too short and lacks certain features, such as analytics and customization. Some reviewers find the pricing higher than competitors, especially for advanced features or larger teams, and they feel the free version is limited in usage. They indicate that the cost can be a drawback for small companies or those needing white-label options. Some users report that more flexibility in pricing and longer trial periods would improve value for money.
, and
Lime Connect integrations (34)
Top integrations
Lime Connect customer support
What do users say about Lime Connect customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Lime Connect customer support.
Widely noted by reviewers, Userlike customer support is fast, responsive, and consistently resolves issues quickly.
A significant portion of users highlight the support team's friendliness, professionalism, and willingness to go the extra mile.
Common user feedback praises the ease of contacting support via chat or phone, with prompt and helpful answers.
Broad user base appreciates the support team's expertise, making onboarding and troubleshooting straightforward.
Support options
Training options
To see what individual users say about Lime Connect's customer support, check out the review snippets below.
“We've used it as livechat during the peak season on our e-commerce, and it has been very appreciated by our online customers who needed support on their orders.”
Guido G.
Digital Marketing Manager & E-commerce Manager
“Userlike is a great tool for providing customers with quick and efficient support.”
Mohamed S.
Project Manager
“Although Userlike is easy to use, I have sometimes experienced some delays in getting responses from the customer service team.”
Mohamed S.
Project Manager
Lime Connect FAQs
Lime Connect has the following typical customers:
Mid-size Business, Small Business, Large Enterprises, Freelancers
These products have better value for money
Q. What is Lime Connect used for?
Lime Connect (formerly Userlike) is the leading German platform for AI-powered support automation, WhatsApp marketing, and customer messaging across all channels. With Connect AI, companies can deploy autonomous AI Agents to handle support tasks, while the AI Copilot assists service agents by summarizing conversations, suggesting answers, and providing relevant information in real time. All messages from website chat, WhatsApp, email, and more are managed in the central Message Center, with professional service features, accessible via desktop and our mobile app. Additional tools like WhatsApp Campaigns allow businesses to reach customers directly with personalized updates and offers.
Q. What level of support does Lime Connect offer?
Lime Connect offers the following support options:
24/7 (Live rep), FAQs/Forum, Email/Help Desk, Chat, Phone Support
