Aiello Voice Assistant - 2026 Pricing, Features, Reviews & Alternatives

Aiello Voice Assistant (AVA) is an artificial intelligence powered voice assistant and concierge software platform designed for the hospitality industry. The system integrates telephony functionality, private branch exchange capabilities, digital signage, information management, room controls, and chat features into a unified platform for hotels and hospitality groups. The platform holds IHG certification and is deployed across multiple hotel brands including Hilton, Capella Hotels and Resorts, Prince Smart Inn, and Chatrium Grand properties.

The platform employs a hybrid architecture that combines a large language model for handling complex guest inquiries with a simpler artificial intelligence engine for processing routine commands such as lighting and temperature adjustments. The multilingual conversational module accommodates guest requests in preferred languages and supports voice control for in-room functions, room dining orders, and service requests without staff intervention. The digital signage feature displays relevant service information and promotional content throughout the property in alignment with operational strategies.

A centralized management dashboard provides multi-dimensional analytics on guest interactions, service request trends, and operational metrics. The reporting interface offers property level and cross-property comparisons to inform decision making and resource allocation for hotel groups. Real-time synchronization with property management systems, task management systems, private automatic branch exchange systems, room control units, and Internet of Things platforms ensures unified control of connected devices and automated task assignments.

The software based telephony function operates over existing Wi-Fi networks, eliminating the need for traditional phone wiring and hardware intensive infrastructure. Deployment requires only power and connectivity to simplify installation and reduce capital expenditures. Configurable to meet brand standards and local requirements, the solution adapts to cultural preferences and service protocols across diverse hospitality environments.