Amy - 2026 Pricing, Features, Reviews & Alternatives

Amy is a cloud-based, no-code platform for building and deploying AI-powered phone agents that manage inbound and outbound voice interactions around the clock. Designed for businesses of any size that rely on call center functions, Amy supports use cases spanning customer support, lead engagement, appointment scheduling, surveys, market research, and telemarketing. AI agents operate continuously without staffing constraints, handling unlimited simultaneous calls across retail, e-commerce, technology, and contact center verticals.

The platform combines a broad feature set with a unified operational view. Inbound capabilities include automated query handling, intelligent call routing based on caller context, and escalation to human agents for complex issues. Outbound capabilities cover automated lead outreach, dormant lead revival, and personalized messaging. Appointment scheduling features support AI-driven booking, verification, and rescheduling. For market research, AI agents autonomously conduct polls and gather customer feedback. A co-pilot mode surfaces suggested next actions to human agents during live calls, bridging fully automated and assisted workflows. Multilingual support allows agents to respond in multiple languages without requiring bilingual staff.

Analytics and reporting are central to the platform. Speech analytics processes call data to surface actionable contact center insights. Real-time reporting covers call outcomes, customer responses, and campaign performance. Predictive dialing optimizes call scheduling using customer history, time zones, and preferences. Automated lead qualification scores and ranks leads by conversion likelihood. A unified dashboard consolidates customer and AI interaction data into a single view, supporting data-informed decisions across sales, support, and operations teams.