Awam - 2026 Pricing, Features, Reviews & Alternatives

Awam is a cloud-based business management platform built for Argentine small and medium-sized businesses (PyMEs), consolidating an AI sales agent, shared team inbox, stock and cash register management, electronic invoicing, and an online store into a single subscription. The AI sales agent operates across WhatsApp and Instagram, querying live catalog and real-time stock before responding, sending product photos, building orders conversationally, dispatching Mercado Pago payment links, calculating Andreani shipping costs, and booking or canceling appointments — all within the chat, 24 hours a day. Up to 8 AI agents can be configured per account, each with a distinct name, tone, and schedule, with consistent agent assignment per conversation and automatic handoff to a human team member when required.

Awam connects natively with Argentina's key commerce infrastructure: Mercado Pago for payments and reconciliation, Mercado Libre and Tiendanube for marketplace and storefront management, ARCA (ex-AFIP) for electronic invoicing (facturas A, B, and C with CAE), Andreani for shipping label generation and tracking, and Google Calendar for appointment sync. The shared inbox consolidates WhatsApp, Instagram, Messenger, and Instagram comments into one team workspace with chat assignment, saved replies, and conversation stage tracking. Every sale closed by the AI agent is automatically recorded, deducts stock, and enters the cash register without manual input. The online store shares the same catalog and stock as the agent and management panel, supporting both retail and wholesale pricing with Mercado Pago checkout.

Awam targets retail (including apparel with size and color variant management), food and beverage businesses handling WhatsApp orders, and service businesses requiring appointment scheduling such as barbershops, beauty studios, and health and wellness consultancies. All features — sales, stock, cash register, invoicing, appointments, online store, Mercado Libre, Tiendanube, campaigns, and the owner assistant — are included in every paid plan; plans differ only by usage volume. A separate owner assistant, accessible from the panel or via WhatsApp, answers natural-language questions about sales, stock, customers, and lost demand, responds with charts and graphs, accepts voice messages and file uploads, and can execute actions such as product edits or stock adjustments with explicit owner approval before any change is made. A free 7-day trial is available without a credit card.