C360 - 2026 Pricing, Features, Reviews & Alternatives

C360 is a cloud-based SaaS unified communications platform that operates as a modular layer above Microsoft Teams, consolidating telephony, omnichannel contact center, workforce management, and analytics into a single interface. Designed for mid-market and enterprise organizations, C360 eliminates the need for disparate point solutions by delivering voice, digital channels, call recording, real-time reporting, and compliance tooling within the Teams environment teams already use.

C360 extends its core UCaaS capabilities with a fully integrated contact center module supporting inbound and outbound voice, email, chat, and social channels. Supervisors gain access to live dashboards, wallboards, and historical reporting, while workforce management features cover scheduling, forecasting, and agent performance tracking. The platform supports direct routing and operator connect telephony models, giving IT administrators flexibility in PSTN connectivity without displacing existing Microsoft licensing investments.

Across deployments, C360 provides role-based access controls, call recording with configurable retention policies, PCI-compliant payment handling, and audit logging to support regulatory requirements. The modular architecture allows organizations to activate only the capabilities relevant to their operational needs, scaling contact center seats, telephony users, and analytics tiers independently as business requirements evolve.